Universal Transmission Complete Auto Repair, LLC

I would like this all to be doneI am asking you to please pick up your block as soon as possible Again we will not be responsible after the initial date that I requested you pick it up please

We rebuilt Mr [redacted] transmission on his [redacted] but his vehicle has multiple problems First of all his vehicle had an electrical problem The dashboard had several lights on:check engine light, ABS light, turn signal lights on permanently, wipers would not turn off as soon as you turn the vehicle on The two side mirrors were broken off You can definitely tell that this car is not taken care of and he thinks that fixing the transmission will repair all his problems That is impossible The parts for this type of vehicle are very expensive He mentioned that we replaced his cluster, something that we would NEVER do In those types of cars you can't just replace the cluster because if you do the car will not start You would have to take the car to the dealership and have it reprogrammed He is making excuses and wants his car to be completely fixed with just one repair One repair has nothing to do with the other

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Hi, they're such of liars, I have proof of my old cluster even in their invoice they type my old mileage on it, so they telling that they didn't swap my cluster? even they left it without any bolts on, come on Revdex.com do something about these thievesI asked them to fix my transmission NOT the other issues that has nothing to do with the transmission, but why lying about the wipers? when they're automatic from ***? broken mirrors? I HAVE PICTURES & PROOF, but thanks Revdex.com for covering this thieves more time, Hopefully I will see them in court, thanks

I would like to reply with that is procedure We offer a free diagnosis to see if there are any repairs that could be done with the transmission externally to fix the issue like linkage, solenoids, sensors, leaks due to pan gasket We road test the vehicle to see if we feel any hard part damage Once we conclude our external diagnosis if the problem cant be repaired then we advise the customer that the problem is inside the transmission and we need to do a RDI - Remove Dismantle and Inspect of the transmission for a small fee usually $ With this diagnosis we remove the transmission out of the car, inspect all parts within the transmissionThis normally takes a total of 5-hours to do Then we supply the customer the amount to repair based upon what parts are damaged and any updates that need to be done for that particular transmission If the customer agrees with the repair, we go ahead and fix it between 2-days, if the customer decides not to fix it we then give them an option to re-install the transmission for another $because it will take another 5-hours to put it back together and install plus fluid, however there is no guarantee it will work the same as it arrived because there are about 100-seals, o'rings and gaskets within the transmission that pop off, break, or melt into the part while disassemble or placing the transmission parts in a box and the vehicle will need to be towed away Repairing a transmission is not like a simple task and not everyone can do it They are trained technicians that work on transmissions and [redacted] , please [redacted] and you will see what we did was protocol Revdex.com also has this procedure listed on there website about RDI's

We did do the work stated by the customer We do not have the equipment to do a wheel alignment Once the vehicle was completely paid for we were going to tell him that he needs to get it done He has not yet paid in full and we did him the favor in allowing him to make payments while the vehicle stays at our shop and this is how he repays us He said it, the car was only test driven for miles and there is no way if they were new tires that should happen I will pay for the two new tires only if he pays me $a day for storage from the first day the car was completed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I know what was told to us and who said itOn top of that you guys lack professionalismI've asked for the OWNERS information on numerous occasion which was never provided to me Regards,

We have solved the issueCustomer picked up vehicle

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The statement that was submitted by the Business made senseHowever, all of the details of the process was not communicated to me prior to them taking out my transmissionI was told that it would $to take a look at my transmission and that was itIf I would have known they would try to charge me $to just tell me what was wrong I would have walked out instantly The guy that was at the counter did not do a good job with communicating that it would be an additional $if I decided not to get my transmission repairedI was very unhappy with the experience with your companyIn the result of his negligence, I had to get a rental car for a week and suffered mental anguish dealing with this Company I didn't sign off on any type of agreement prior to them taking out my transmissionIn reality your team took out my transmission without consentI signed the invoice after the fact only because you wouldn't release my vehicle and I have police report that states thatI am giving you an opportunity to settle out of courtIf you feel like your worker was not negligent and I feel as though he wasI will go ahead and take this matter to court to resolve Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, It does not surprise me of the inaccurate response by the business and its denialFirst of all I did not call two weeks priorI actually drove to his locationHe mentioned that due to the holiday coming up that it would be faster if I came after the holidayMrLuis also mentioned something that my car sat for three months and that was a contributing factor and by my car coming from up north that was a contributing factor all of that is baloneyYes I drove over miles in that [redacted] which now only has 101,miles on it in may It made the trip fine and I had been driving it for over one year and a half here in Houston without any problemsThe brakes went out just three months agoI then saved money to be able to repair brakes in that three month period that it satAlso during that three month period I had a new Brake Master Cylinder put onThe steering was still working then also and If necessary I can provide mechanic info to verify thatMy steering problem happened and was noticed as soon as I pulled off his lotI have military insurance which covers road hazard and the tow company that towed the car to Universal transmission shop never mentioned steering problems to load up on to the bedI can provide information from that company as wellAs far as he not giving me my old parts I asked for them in advance that he put in my carIf the old parts were that bad wouldn't a legitimate and honest shop show the customer the old parts to let them know why they are replacing themEspecially if they claim they give the best service as he did to meHe mentioned something that I said it was sitting for three months and I said there was no rushI am confused as to what he is implyingHe told me it was a three hour jobI waited from 1000am or so until they closed at the storeI called back on Tuesday twice and left a message which they never returned I then drove up there on wendsday at noon to check on my carDoes these actions appear to be the one of someone who says there is no rush or of someone who wants the shop and mrluis to do what he says when he saysIn other words hold him accountable to what his business says it will do.As far as this mumbo jumbo of it is the state law that if a business provides a service to a consumer who does not have a resale certificate of taxes I do not know what he meansIs he saying I need to hold a certificate of taxes? Is he saying he does not hold one? If he does not hold one he did not inform me of this shortcoming before he took my money and did the serviceQuite simply I as other consumers want to know what you did by line item and what you charged me for each item and how long you charged me to do itThis lump some stuff I never heard of and albeit is used to cheat the publicThe brake line pieces cost were under $so I do not see the complicationThe lock nut that they kept was not in the glove compartment and the plastic bag I had it in was empty sitting on the back seatI initially put it in the plastic bag and in the consoleIn conclusion there has been many complaints on this store listed by the Revdex.com I wish I would have looked before I talked to mrLuis and fell for his lying sales pitch of customer serviceI stand behind there was no steering problem before universal transmission worked on my car and have witnesses to testify as suchI stand behind I probably did not need rotors or brake padsThe brake pads I had had a lifetime warranty and if I had the old parts I could have got them replaced free of chargeAs for the rotors again the fact he never put them in the car as I requested or even showed me how allegedly bad they were speaks for itself

We would like to help you fix your vehicle We had to remove and dismantle transmission to give you a price Please let us help you

Revdex.com: This letter is to inform you that Universal Transmission Complete Auto Repair, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/23/11:19:PM and assigned ID [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The fact that you service thousands of customers is irrrlevant to the situationThe fact of the matter is there was no agreed upon day warranty that is why you dont have no proof of day warranty was agreed nor was there any signature because that is a generic reciept typed upif this will not be solved through the better business I will consult with my lawyer with mt own documentation sincd there is no originals from your establishment I have repeatedly asked for the signed reciept failure to produce one institutes that you dont have one since there was no agreement on that and also FYI [redacted] and over more locations before you was contscted with the same price for transmission repair with to year warranty with the same price so why would I go to you with a day on a mahor engine component, but as I said if this continues legal action is to come very soon unfortunatelyAs repair shops you all need to take note that you are taking peoples hard earn money and some of work hard enough for it to make sure we get the srrvicrs worth what we paid and will not let shops like you decieve them [Provide details of why you are not satisfied with this resolution.] Regards,

We have on file giving you a day warranty Unless you have another paper that is what stands [redacted] is not my facility and can price any job anyway they want to Some reasons is there are new parts, rebuilt parts, and used parts Technicians all get paid differently The time you bought your vehicle to my shop verses when and if you took your vehicle to another shops vary because when I touched your vehicle, I priced a transmission that has never been rebuilt and automatically have more wear and tear verses you taking it somewhere when the transmission was already rebuilt you are going to have less damage and less wear and tear therefore your price should be lower or given a better warrantyThese are a few examples why transmission cost differentlyPlease give me an invoice where you state you have a one year warranty and we will repair your transmission according to your records

I am sorry that your vehicle is not working properly We supply all of our customers with a copy of the invoice which states the warranty at the time when the vehicle is picked upI was informed that you and your wife came in and we test drove your vehicle and concluded that you had an electrical issue with your vehicle The cluster on the dashboard is shorting out and we supplied you with another invoice that states $1,with a days warranty I will be looking into this a little further Thank you for your comments

I did pickup my car on this past Thursday but I had to get it towed back to the shop on this past Saturday two days after I picked it upI don't fault the owner because the car was not test drivenIt's there now to be looked at throughly and hopefully it'll be in driving condition when it's done. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Again we did not misdiagnosed the vehicle We have written consent to perform a RDI He only paid for an RDI

We picked up her vehicle to do an external diagnosis on the engine. When the vehicle reached us, the top half of the engine was already dismantled. This vehicle was sent somewhere else to diagnosis. We spoke to her asking permission to do an RDI(Remove, Dismantle, Inspect) on the
engine. It took her a couple of months to give us that authorization because she was going through family issues. Our conclusions and quote was given to her. She declined all repairs. We tried to set up for her to have the vehicle towed to her house. We were running out of space and did not want to be responsible for her vehicle any much longer. She never set up the pick up of the vehicle. We then suggested that we would tow the vehicle back to her house for a fee. She never paid us the fee. The only part of her engine we have is the block. She has all the other parts of the engine in her possession. We had no place to leave the block, only on the ground near the vehicle. We could not fit it in her car because it could break something inside and did not fit in the trunk. We still have her block in our possession.. Please make immediate arrangements to pick it up within the next days. If it is not picked up within the next ten days, I am relieving myself and my shop of all responsibilities of that block. We are opened Monday - Friday 8-and Saturdays 8-1. Please pick up your block within the time period requested... As far as her social security card, we did not see it. Maybe check in your house. Thank you in advance for your cooperation

You have the right to your opinion and with your decision in taking this matter into court Maybe the judge can explain to you what I already did We must do an RDI before giving you a price to rebuilt

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Since your employees at your business can't communicate wellI will move forward with the law suitI do not want this to happen to another consumerThis is ridiculous how I was not told that I would have to pay $just for you to tell me that my car has a transmission problemI will make sure that people are aware of what kind of business you are running thereThe person who helped me did not communicate that I would have to pay an additional $to install the transmission back in the carYour business procedure need to be reviewedI was not aware that I had to pay that much money just to tell me what's wrongBut I will see you in court
Regards,

The RDI that was done is procedure We have to look inside the transmission in order to find out if there were damage parts We tried to repair it without the transmission being removed however it could not be done I am not sure how long you drove your vehicle but with the intense damage I think it may have been at least two days Transmission damage can happen quickly I am sorry you feel that was but you did give us consent in doing an RDI and that is all we did per your request