University Park Marriott

The payoff the customer gave us was much lower then they thought, we did get this resolved.

I am rejecting this response because: We are not the ones who gave the dealership the payoff. The dealership took our information and looked up in their computer and told us what our payoff was. I do...

not find it very professional to be putting that back on the customer, we gave all information regarding our trade in.That being said, I would like to acknowledge that we were eventually contacted by the General Manager and arranged a meeting in person with him to discuss this. While the entire situation should never have happened and it should not have taken multiple trips and calls to the dealership to have it corrected, we felt that having him contact us directly and bringing us into the dealership to discuss the situation and owning what happened was good business on his part.The situation has been resolved. We made the additional car payment to make sure we did not go into collections and we are just waiting to be refunded by the bank.

We will be sending the refiun next week.

I spoke with Mr. [redacted] he is picking up his check at the store today, we had sent the check to a old address.

License plates were issued in February 2015 and mailed to Mr. [redacted]. He did not receive them and contacted [redacted] at AutoNation Honda. On June 13th, we requested and received substitute plates and per Mr. [redacted]’s request, we mailed them to him certified mail. USPS says that they were not...

delivered and returned to us on July 5th. We have not received them. [redacted] received his email of 8/6 requesting another new plate application and she sent it out that day, we have not received it back from him. She also left him a message that day and has not heard from him. He had requested that we mail his plates to a Honda dealership in ElK Grove. Given the circumstances of not receiving his plates in the mail, we did not feel comfortable doing this. We have been in contact with Mr. [redacted] and are going to meet him at DMV on 9/10/15 to apply for his plates and hand them to him.

So without inspecting vehicle it sounds like an unrelated wheel balance concern, if consumer wishes to return to Honda Roseville we will diagnosis their concern and balance wheels only if needed at no cost to owner.If she chooses to have the vehicle inspected elsewhere we will reimburse owner up to...

$80.00 for the average industry standard cost for a 4 wheel balance with documented repair invoice.

Our sales manager talked to Ms. [redacted] and they went over all her options for refinancing, cancelling of products or trading in her vehicle.  Also went over all her paperwork showing what products were purchased and all disclosure forms.  The sales manager gave her his business...

card and told her to call if she had anymore questions.  She thanked him and left knowing all her options.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
 I accept the the offer from Honda in Roseville to have them diagnose my car and do the wheel balancing at no cost to me. My availability will be Monday September 18 and Thursday September 21 or September 27, and 28. Thank you for your time

I am rejecting this response because:Feb. 25 I came to Autunation Honda stating the driver's front window isn't working. My rear slider window was perfectly fine. When they returned the car on Feb. 38 the rear slider window was broke.It happened under their care.

We can't find any complaint prior to this one and are trying to reach [redacted] for more information.

I am rejecting this response because:We went in there to explain that their business practices were somewhat deceiving and to lower the payment somehow.   The only solution he had was to take off the products that we thought were given to us.  At this point there is no advantage to do this and we want to keep them.  He did not offer any type of refinancing to lower the payments and said there was no way to do this.  He did not offer any courtesy compensation and just appeased us.   He seemed irritated to have to deal with us. So all and all it was a waste of my time.  All we got was a half cup of coffee out of it.

we have agreed to replace the radio and alarm at no charge.