University Village at Austin

Hello after reviewing these issues and speaking with my leasing manager and maintenance supervisor those issues were handled in less than 1-2 weeks other than which the window screens do not include windows for any units. As management, we do take fault in the issues not being handled prior to move...

in and maintenance changes that put us alittle behind on our turn around. My leasing manager had our on-site cleaner go back by to touch the common area however not the bathroom. I’ve looked through my emails and do not see an email from [redacted] to me other than about putting your key in the mailbox on August 23rd. The last service request submitted was 8/12 for the ac but nothing further about a pest control inspection, soap dish or any other service request open.Tell us why here...

Complaint: [redacted]Ok, so I just wanted to make sure that this would be in fact a mutual release from my lease (I wouldn't be breaking the lease) and there would be no other fees associated after I pay the November rent in full. 
Regards,
[redacted]

Complaint: [redacted]
Ok, so I just wanted to make sure that this would be in fact a mutual release from my lease (I wouldn't be breaking the lease) and there would be no other fees associated after I pay the November rent in full. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Would it be possible for me to stay through the end of November? I was going to pay November rent because I would need some time to make other living arrangements as I wasn't sure what the outcome of this would be. 
Regards,
[redacted]