Unlimited Motors LLC

Initial Business Response / [redacted] (1000, 8, 2015/10/07) */ [redacted] purchased a [redacted] from Unlimited Motors LLC on 08/15/ [redacted] did in fact appear in person and drove the vehicle [redacted] did not contact our company until almost a week later of purchasing the vehicle and indicated she had woke up in the morning and the check engine light was on and that the car was not acting rightShe did indicate to us at the time that the vehicle passed emissions and was running well up until that morning [redacted] did in fact purchase a warranty from a 3rd party company which she has all of the paperwork for [redacted] did sign the Buyers-Guide (Sitcker) indicating that the dealer assumes no responsibility for any repairs and that the customer does have the right to a pre-sale inspection [redacted] did not get a pre-sale inspectionWe apologize that [redacted] is having problems with the warranty companyWe provided her when she called in a few names of mechanics that we knew, that do in fact accept the warranty and have a good working relationship with the warranty she purchasedWe are empathetic to the [redacted] 's situation, and did try to assit her by pointing her in the right direction when she contacted our companyWe did refer her to some mechanics and advised her what actions needed to be taken in order to get her vehicle looked at and repaired [redacted] did not take our advise and had someone who is not a certified mechanic looking at and trying repairs to her vehicleThe warranty [redacted] has on her vehicle is an outside company asisde from where she purcahsed the vehicle from and we cannot comment on the warranty companies behalfWe would still be more than happy to refer [redacted] to a mechanic that may be able to assist herDepending on what the issue is with her vehicle as it has never really been explained to our company what is going on with the vehicle the warranty she has on the vehicle only covers certain issues which is also located in her packet she received the day she purchased the vehicleIf the issue with her vehicle is a non-coverable item for any reason the mechanic we would refer her to can assist her with getting repairs made to the vehicle at a discounted cost

This customer purchased a vehicle from us and we have done everything we can to accommodate themOriginally they came and purchased the vehicle refused warranty and everything to protect the investment we had to offerThe car then needed an alternator which although normally we would not do we reimbursed the customer for the alternatorAlthough this customer may not understand and feels like we should we are under no obligation to do soThe customer then went late by the way to get their platesI think the customer may be confused as we pay for absolutely no taxesThey are obligated to pay their taxesSome are collected and added to the loan while others they are obligated to pay out of pocketMostly what the dealership sends in on their behalf is state taxes and sometimes depending county taxesAny other taxes unless you reside within [redacted] County are paid directly from the customers pocketWe are more than happy to have the customer pay us directly for the taxes and we can cut a check to the county for them but by no means is the dealership responsible to pay for the taxesOr the customer is free to go into the county and pay what is required in order for them to obtain platesIn addition this customer has had this vehicle for over months nowIn addition the actual customer who actually purchased the vehicle has never spoken to us once on the purchase of this loana 3rd party who is not on the loan is the one who always calls and I am sure who has written this complaint on behalf of the actual customerAlthough we empathize with this customer and their they have been in this car for months, the dealership has already reimbursed money to them and all taxes weather financed or out of pocket are owed by the customerThe customer( [redacted] ) is free to contact the dealership if he would like a better explanation on tax breakdown

This customer has already been to the [redacted] where her complaint was rejected [redacted] is an stateWe provided the customer all of the necessary tools in order to protect her investment and receive a pre-sale inspectionAll knowledge we had of the vehicle was also documented in which she signed toIn addition after sale we also provided the customer with the opportunity to use one of our vendors which she declinedUnlimited Motors has done everything possible to assist this customer and feel we have more than rectified this matterThank you!

Unfortunately this customers vehicle was repossessed she never made the payments as signed for or agreed upon and in addition the vehicle was check out when brought back and whomever she went to told her that there were problems with the transmission were incorrect the vehicle drive fine other than no coolant being added to it which when having a vehicle should be checked every other fill upAt this point this account is closed and although Unlimited Motors empathizes with the customer this customer did not pay as agreed which was a violation of her contract

Complaint: [redacted] I am rejecting this response because:They are lying I contacted them the day after and so on and had my mom as well as fiancé with me when I contacted them I also contacted [redacted] who also was in contact with managementThey sold an unsafe vehicle I was not rude with them until [redacted] and [redacted] was rude with me periodI'm not disrespectful but I will not take disrespect from anyoneWhen I pulled into the lot the car cut off in front of them they refuse to check it sathis needs to be resolved and the vehicles their selling need to be checkedI'm continuing on with my complaint Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Like I said Unlimited Motors never referred us to nobody when contacted about deployed airbags diagnostic costumer service was very rude and not trustedAirbag expert clearly stated on the paperwork (which we have with us) AIRBAGS HAVE BEEN DEPLOYED which we took to them and it has been over months that we have heard nothing about or have gotten a returned phone call we called ourselves to get the problem resolved for about a month and they would always say we will call you back but never heard back which they were aware that we have a lawyer working on this case as well as been reported to the Revdex.com and national association highway of safety I believe those are not threats those are steps to getting our problem fixedLike I said all we ask is for the airbags to be replaced and fixed and our airbag expert is ready to work as soon as possible Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Unlimited Motors LLC has blatantly, and continuously to cover the events pertaining to a seedy sales transaction that began on June 13, [redacted] , and an unknown Hispanic female office worker all contributed to the sale of an unsafe vehicleThey KNOWINGLY sold an unsafe vehicle, lied about various events to include, suggesting a pre sale inspection, negotiating a deal for over hrs, my removal of the LEMON without their knowkedge, not calling them for nearly weeks concerning issues etceteraI am well aware that they will continue to get away with their SHADY DEALINGS, as a result of the poor laws implemented for consumers in this stateUnlimited Motors LLC will eventually sell a vehicle that will cause egregious harm, or death to someoneIt is then, and only then that Revdex.com, and the Dept of Revenue Auto Industry Division will make them accountable I was able to obtain a new, safe, and reliable vehicle, others aren't as fortunateThere's a reason why [redacted] hides in the back office unseenIf you were a decent person, you wouldn't have to hideIf other consumers are content with their lemons, and refuse to speak out...good for themI will continue to spread the word about my experience with 303LEMONS aka ShowRoomRides & Unlimited Motors LLCIt's not about winning or losing, because word of mouth is the best KARMABTW- Unlimited Motors claimed to have done all they could do for meMy request is that they stop lying, and selling unsafe vehiclesSincerely, [redacted]

This customer did place a hold on a vehicleAt the time we advised them all holders fees are non refundableThe customer came down and was not satisfied with the vehicle and the dealership did agree to refund the moneyWe did initiate a refund to the customer when requestedOn our end we show this money was refunded to the customer and the money was taken back from our bank accountThe customer called about days later and indicated they still did not have the refundWe advised them again that we had already initiated the refundSince then we did not hear from the customerAssuming this was taken care of until we received this complaintWe did contact our bank and for some reason the refund was placed in a temp holding account due to a bank errorWe advised the bank that this needed to be returned to the customer which they indicated they did on 12/01/We apologize for this situation and ask the customer if it still not refunded on their end to please contact their bank institution to see if they have it on hold in their end $USDch_191jJqDfnm9L55tJK7c5DNnWPayment succeeded and later refundedPayment detailsUpdate DescriptionAmount:$USDRefunded:$USDFee:$Date:2016/10/15:22:22Status:RefundedDesc...⇄ for Invoice #380MetadataEditNo metadataCardZip code:80908Origin:United States CVC check:PassedZip check:PassedID:card_191jJpDfnm9L55tJ5KPfE8EUName:JOHN L LESLEYNumber:···· 1760Fingerprint:NxUqnzh7SccSwO00Expires:/ 2018Type:Visa debit cardConnectionsTransfertr_192vm7Dfnm9L55tJZxiPVC3QTransfer for refundtr_19LP2jDfnm9L55tJ70lFV6To

This customer did purchase a *** *** from Unlimited Motors LLCWe did not hear any complaints from this customer until we called her to let her know her title was here which was weeks after the date of purchaseShe claimed that she had called her in the past and asked to speak to her
sales rep however we are a small office, we checked the phone records as well as spoke to everyone who works here and the customer never called usShe indicated at that time that the windows were not workingOn the date of sale the customer signed a damage disclosure where we indicated to the customer in writing and she signed the appropriate document indicating they were not operatingThe customer at that time never mentioned anything else to the person they were speaking withThe title clerk advised the customer she would have her sales associate call herThe sales person did speak with the customer and she indicated she would like to have us look at the vehicle and determine how much it would cost to repair the windowsAgain at this time she never mentioned anythingThe customer brought the vehicle in a few days later for us to look at the windowsAt that time she tells us that the vehicle shut off on her while drivingWhen the mechanic was looking at the windows he noticed that there was an aftermarket stereo put into the vehicle which was clearly wired incorrectly which was not installed by the dealer but something after purchaseAt the time of purchase this customer was offered a warranty that would protect her on the vehicle she purchasedThe warranty is important because the customer is purchasing a previous owned vehicle and in this customers case a previously owned vehicle with almost 200,miles on itIn the state of *** all vehicles are sold unless you protect the investment by purchasing a warrantyAlthough we normally give a week to purchase this warranty the manager called this customer and extended the option again to purchase a warrantyThe customer was rude and kept quoting the lemon law indicating this vehicle is covered under that lawThe manager again advised the customer Lemon Law only applies to new vehicles within the 1st year of their life and the lemon applies to the manufacturer flaws not to previously owned vehicles that need repairsIn addition at the time of purchase we reduced the price of the vehicle for this customer although in our ad it indicated the price was firmThis customer paid way below book for this vehicle and got a good priceIn addition to help the customer we give them a week to decide on warrantyAlthough we are empathetic to the customer we have already offered everything we could to this customerWe even offered to give the customer the warranty at a discounted costAt this time we cannot even offer the warranty any longer as it has been a month since this customer purchased the vehicleWe make it clear to the customer at the time of sale why the warranty is so important as the vehicle is previously ownedWe have no idea who the previous owner(s) is, what purpose the vehicle is used for and how it was treated other than the same things the customer can see while test driving the vehicleI would recommend the customer still look into warranty options outside of the dealership as she wants to ensure she protect her vehicle

This customer purchased a *** *** *** on 03/03/I have checked all of our phone records and we have not heard from this customer since the date of purchaseThis customer signed all of the paperwork and we urge the customer to review the documents she has in her possessionTo start not
only do we on all listings encourage pre-sale inspections but we also encourage warrantiesThe vehicle this customer purchased is previously owned with 175K miles on it roughlyWe do try and tell a customer everything we know about a vehicle but we are by no means mechanics and in addition we do not have a mechanic shop on site, however we did tell and the customer did sign to that she understood that the battery terminals on this *** were loose and indication of needing replacementThe customer came in and test drove this vehicle and purchased this vehicle based upon their own personal inspectionThey refused warranty and did not want to get a pre-sale inspectionIn addition our company already took off off the purchase at the time of sale simply because the customer said that is all they had to spendWe have no idea weather a battery that came with the car does or does not belong to that particular vehicle as I am sure the customer went under the hood at the time pf purchase and also could not tell that this battery is too small or large or isn't the original battery that came with the carWe also do not rig batteries as the customer claims in her complaintAlthough we empathize with the customer this is something she was told, she signed to this indicating she knew there was an issue with battery terminals and now wants us to give her money back? In addition the customer has made repairs to the vehicle that sound as if it has made the vehicle even worseWhy is the customer not calling the shop that completed the repairs for them as we have not touched this vehicle since she purchased? We are more than willing to refer *** to a mechanic who can help her determine and repair why the vehicle continues to stall or we are more than happy to revisit a possible warranty for her

This customer purchased the vehicle as-isIt was offered to him on several occasions on the date of sale the option to a pre-sale inspection which he declined both verbally and in writingThis customer was offered a warranty covering major components on the vehicle which he declined both verbally and in writingColorado is an stateAfter the sale we offered to look at the vehicle for the customer which he declinedWe also offered the customer again to purchase the warranty which again he declinedWe offered to refer him to a reputable mechanic which he declinedThis customer has owned this car for months now and from a business stand point we frankly cannot tell how the customer treated the vehicleThe customer has been in possession of the vehicle for a few months now and this vehicle has never been brought back for us to look atAgain we empathize that the customer is frustrated however feel we have tried to point him in the right direction since the beginning. Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***
Regards,
*** ***

Complaint:
I am rejecting this response because:This place needs to be accountable for what they sold The problems with this, is that they keep doing business as usual screwing hard working people Revdex.com needs to do something about it, or I will take it to the news putting this place of business on the spot as a bad place to do business They know that I have proof that this vehicle was sold knowing it had a massive coolant leak We need to make this place responsible for what they do
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I told them to come pick up the car on 11/and there was an issue with the transmission because it wouldn't shift and it was left sitting at my work for weeks because it wouldn't shiftEven after telling them to come get it because they had already robbed me of $2,and I wasn't going to let them rob me of any more money the car was towed to where I lived and it was several weeks before they picked it up
Sincerely,
*** ***

Ms *** did come in and purchase a vehicle from usShe was aware when she signed all of the paperwork what the terms and conditions wereShe had every opportunity to advise us if she needed something different than what she signed to but said nothing until weeks later when we are calling her for
her payment that is dueIn addition Ms *** signed as well as read that she had every opportunity to get a pre-sale inspection on the vehicleShe also was offered warranty options which she declined and signed toOnce the car leaves the lot we have no idea how the customer drives the vehicle and what purposes it is used forAgain the customer brought up none of these issues until it is time to pay her paymentTo date the customer has not paid her paymentsThe customer basically said she has no intention of making this payments and Unlimited Motors is proceeding with the necessary steps to rectify that matterAlthough we empathize with the customer we strive to provide as much information as we have knowledge of and go above and beyond to explain all terms and conditions and give every opportunity to the customerto check the car out they plan to purchaseAt this point the customer's obligation to to pay what she contractually agreed to, to avoid further action

Initial Business Response /* (1000, 10, 2015/10/22) */
When the customer purchased this vehicle the seat belt was retracting and detracting however it was a slow response with the seat belt retracting back inWe offered the customer to make an appointment in order to repair this the customer
stated he was going to have it fixed himself thus the reason no agreement was placed in writing to fixSince then this customer never contacted us to even discuss any matters with usPlease contact our office at XXX-XXX-XXXX so we may discuss this matter.Thank you
Initial Consumer Rebuttal /* (3000, 12, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The seat belt was not operating when I test drove the vehicle and not fixed over a week later after I put down the depositThey never offered to fix it if that is the offer then explain whaf I need to do as I am not taking it back to this dealerThe seat belt was never operational this is a misrepresenting
Final Consumer Response /* (4200, 16, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Took it to get an estimate it $dollars to replace it and it cannot be fixedYour dealership is not equipped to fix this or you would have done this before you delivered the vehicleThe right blinker also didn't work when I test drove it and I notified you if this and still not fixed had to spend $on a new relayYou know you are wrong you had the gas tank bone dry and put $of gas in it and I almost ran out without noticingI am getting the seat belt fixed and will send you the invoice for reimbursement as you should have never sold this car without a working seatbelt that you knew didn't work properly we'll before I came along!
Final Business Response /* (4000, 18, 2015/11/23) */
We will not accept customer sending us the invoiceAs we have previously stated we are more than happy to assist the customer with the seatbelt however we have our own vendors that we outsource work toThe customer is more than happy to call us and schedule an appointment to have the seatbelt looked at and repairedThe dealership was not aware there was a problem with the seatbelt and the customer did not indicate so in the times he appeared here at the dealershipThe dealership receives a discount when using our vendors and we will not pay retail prices for the customer to repair*** as we have indicated please contact the dealership so we may get you in and have one of our vendors look at the seatbeltThank you

This customer was late on payments when called she indicated that the payment was pending with the bank which on our end was showing declinedThe customer was advised payment needed to be made in person in order to rectify the matterIn addition we tried contacting her references the week of as Ms
*** would not respond to our phone callsAll references hung up on us and told us they would not relay the messageMs *** never contacted us proactively to rectify her payments with usIt was only until she reached us and we advised her this needed to be taken care of immediatelyAfter speaking with her her mother who would not speak to us the day before called trying to advise us that we needed to accept her arrangementsWe advised her that we could not discuss the account with her and that *** needed to call us directlyThe payment was in fact not pending and we had to re-run it that Monday to go throughAs per the contract the customer agreed to make payments on or before the due dateOur company empathizes that she was sick that week but she never called to advise us that the automatic loan payment would not go throughIt is expected that a customer uphold their contract and pay on time or at least call us when they cannot ahead of timeThis was not an unreasonable request by our company and would ask that the customer communicate before the payment is late in order to avoid this in the future

This customer purchased a vehicle from us and we have done everything we can to accommodate them. Originally they came and purchased the vehicle refused warranty and everything to protect the investment we had to offer. The car then needed an alternator which although normally we would not do we...

reimbursed the customer for the alternator. Although this customer may not understand and feels like we should we are under no obligation to do so. The customer then went late by the way to get their plates. I think the customer may be confused as we pay for absolutely no taxes. They are obligated to pay their taxes. Some are collected and added to the loan while others they are obligated to pay out of pocket. Mostly what the dealership sends in on their behalf is state taxes and sometimes depending county taxes. Any other taxes unless you reside within [redacted] County are paid directly from the customers pocket. We are more than happy to have the customer pay us directly for the taxes and we can cut a check to the county for them but by no means is the dealership responsible to pay for the taxes. Or the customer is free to go into the county and pay what is required in order for them to obtain plates. In addition this customer has had this vehicle for over 7 months now. In addition the actual customer who actually purchased the vehicle has never spoken to us once on the purchase of this loan. a 3rd party who is not on the loan is the one who always calls and I am sure who has written this complaint on behalf of the actual customer. Although we empathize with this customer and their they have been in this car for 7 months, the dealership has already reimbursed money to them and all taxes weather financed or out of pocket are owed by the customer. The customer([redacted]) is free to contact the dealership if he would like a better explanation on tax breakdown.

Complaint: [redacted]
I am rejecting this response because:They are lying I contacted them the day after and so on and had my mom as well as fiancé with me when I contacted them I also contacted [redacted] who also was in contact with management. They sold an unsafe vehicle I was not rude with them until [redacted] and ** was rude with me period. I'm not disrespectful but I will not take disrespect from anyone. When I pulled into the lot the car cut off in front of them they refuse to check it sathis needs to be resolved and the vehicles their selling need to be checked. I'm continuing on with my complaint 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I feel their explanation is suspect, this resolution is satisfactory to me.
Sincerely,
[redacted]
m

Unfortunately this customers vehicle was repossessed she never made the payments as signed for or agreed upon and in addition the vehicle was check out when brought back and whomever she went to told her that there were problems with the transmission were incorrect the vehicle drive fine other than no coolant being added to it which when having a vehicle should be checked every other fill up. At this point this account is closed and although Unlimited Motors empathizes with the customer this customer did not pay as agreed which was a violation of her contract.