Unlimited Motors LLC

We offered this customer to help them however they were unhappy with the terms we provided to them and threatened our business and employees. We can only provide a customer what we have knowledge of in which the person they had check it out did not diagnose fully says could be a sensor or a reset. Customer would not leave the car for us to take it to a specialist on their behalf nor did they want a referral. We are more than happy to give the customer the referral as we advised them from the beginning.The csutoerm saw this problem visabily when purchasing the vehicle and signed to the knowledge we both had of the vehicle.

This customer did place a hold on a vehicle. At the time we advised them all holders fees are non refundable. The customer came down and was not satisfied with the vehicle and the dealership did agree to refund the money. We did initiate a refund to the customer when requested. On our end we show...

this money was refunded to the customer and the money was taken back from our bank account. The customer called about 5 days later and indicated they still did not have the refund. We advised them again that we had already initiated the refund. Since then we did not hear from the customer. Assuming this was taken care of until we received this complaint. We did contact our bank and for some reason the refund was placed in a temp holding account due to a bank error. We advised the bank that this needed to be returned to the customer which they indicated they did on 12/01/2016. We apologize for this situation and ask the customer if it still not refunded on their end to please contact their bank institution to see if they have it on hold in their end.  $207.50 USDch_191jJqDfnm9L55tJK7c5DNnWPayment succeeded and later refundedPayment detailsUpdate DescriptionAmount:$207.50 USDRefunded:$207.50 USDFee:$0.00 Date:2016/10/06 15:22:22Status:RefundedDescription:Payment for Invoice #380MetadataEditNo metadataCardZip code:80908Origin:United States CVC check:PassedZip check:PassedID:card_191jJpDfnm9L55tJ5KPfE8EUName:JOHN L LESLEYNumber:···· 1760Fingerprint:NxUqnzh7SccSwO00Expires:12 / 2018Type:Visa debit cardConnectionsTransfertr_192vm7Dfnm9L55tJZxiPVC3QTransfer for refundtr_19LP2jDfnm9L55tJ70lFV6To

Initial Business Response /[redacted]/
We have already responded to another Revdex.com complaint for this customer-CASE # XXXXXXXX
On 12/23/2014 [redacted] purchased a vehicle from Unlimited Motors LLC. [redacted] purchased this vehicle in cash and stated that she would be registering...

this vehicle at an address in [redacted] On the date of purchase [redacted] left our dealership with the following documents: [redacted] (title registration application), Buyers Guide [redacted] (Sales Tax Receipt showing that no taxes were collected by our dealership due to the fact the customer planned to register the vehicle out of state), Waiver of service contract, [redacted] (Statement of one in the same), Homeland security statement, Buyers Order(Bill of Sale) and [redacted] (Dealer's Bill of Sale-Odometer Statement)(See uploaded documents for more details). On 01/20/2015 we mailed [redacted] title along with a [redacted] (Statement of Fact) and a Certificate of Repossession Security Interest stapled to the customers title(See uploaded documents for more details) to the address the customer provided to us. We also attempted a phone call on 01/15/2015 to advise [redacted] that the title was available for pick up if in fact she chose to pick it up in person when we did not hear back from [redacted] we mailed the title. In February or March (I apologize I cannot remember exact date) [redacted] stated that her vehicle along with her paperwork was seized by a government agency. She stated that the Buyers Order (Bill of Sale) was removed from the vehicle and she needed this document in order to register the vehicle. We advised her at the time that the DMV would require an original copy but she was insistent that we fax it, however at the time [redacted] had no fax to send it to. She stated she would call back. She did in fact call back a few days later and provided a fax number and at that time we faxed the document to her. About 2 weeks later [redacted] called back again and stated she did in fact go to the DMV and in fact they would not accept the copy which was originally advised to her she stated she would come in to get another original document. [redacted] did not come in for another 2 weeks to obtain this document which was ready for her when she arrived. Never during any of this time did [redacted] state to Unlimited Motors that she was missing any other paperwork and we were not given her file to check what was missing. After this we never heard from [redacted] again. At the beginning of May we did in fact get a call from a 3rd party ([redacted]) stating that [redacted] told him we did not give her all of the documents needed in order to title her vehicle. I advised the 3rd party of the conversation that I had with [redacted] on several occasions and advised him of giving her a 2nd bill of sale per her request. [redacted] kept stated we never gave them to her and we pulled the file again. All paperwork was given to [redacted] as had been stated and we advised [redacted] that is she is in fact missing something unfortunately we cannot speak with him but need to speak to [redacted] and that we could not provide him with documents or more details about the situation due to he is not the customer. The fact of the matter is [redacted] lost her documents or the documents were taken from her possession which she indicated to us. How is this the fault of the dealership? [redacted] from the documentation provided to us by the state has gone in a few times to 2 different counties and each time she goes there is something else missing from the 1st time she went in to register the vehicle. We would be more than happy to re-issue any documents needed to [redacted] however if she is in fact missing any documents that would have to be generated by the auction we purchased the vehicle from and there is a charge for those documents [redacted] would have to pay for these documents as this is not something that the dealership missed. Although we can sympathize with [redacted] frustration Unlimited Motors LLC did in fact do their due diligence in providing [redacted] with all of the documents needed to title her vehicle and did so in the allotted timeframe provided by the state. In addition if these documents are needed we would need to deal with [redacted] directly to ensure all the proper documents are given to her directly. The best way would be for [redacted] to contact us she would need to come down to the dealership and bring her folder with all of the documents she does have so that we are able to determine what is in fact missing and ensure she has all of the correct documents in order to title the vehicle.

Complaint: [redacted]
I am rejecting this response because: Like I said Unlimited Motors never referred us to nobody when contacted about deployed airbags diagnostic costumer service was very rude and not trusted. Airbag expert clearly stated on the paperwork (which we have with us) AIRBAGS HAVE BEEN DEPLOYED which we took to them and it has been over 2 months that we have heard nothing about or have gotten a returned phone call we called ourselves to get the problem resolved for about a month and they would always say we will call you back but never heard back which they were aware that we have a lawyer working on this case as well as been reported to the Revdex.com and national association highway of safety I believe those are not threats those are steps to getting our problem fixed. Like I said all we ask is for the airbags to be replaced and fixed and our airbag expert is ready to work as soon as possible.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Unlimited Motors LLC has blatantly, and continuously to cover the events pertaining to a seedy sales transaction that began on June 13, 2017. [redacted], and an unknown Hispanic female office worker all contributed to the sale of an unsafe vehicle. They KNOWINGLY sold an unsafe vehicle,  lied about various events to include, suggesting a pre sale inspection, negotiating a deal for over 4 hrs, my removal of the LEMON without their knowkedge, not calling them for nearly 3 weeks concerning issues etcetera. I am well aware that they will continue to get away with their SHADY DEALINGS, as a result of the poor laws implemented for consumers in this state. Unlimited Motors LLC will eventually sell a vehicle that will cause egregious harm, or death to someone. It is then, and only then that Revdex.com, and the Dept of Revenue Auto Industry Division will make them accountable.  I was able to obtain a new, safe, and reliable vehicle, others aren't as fortunate. There's a reason why [redacted] hides in the  back office unseen. If you were a decent person, you wouldn't have to hide. If other consumers are content with their lemons, and refuse to speak out...good for them. I will continue to spread the word about my experience with 303LEMONS aka ShowRoomRides & Unlimited Motors LLC. It's not about winning or losing, because word of mouth is the best KARMA. BTW- Unlimited Motors claimed to have done all they could do for me. My request is that they stop lying, and selling unsafe vehicles. Sincerely,
[redacted]

This customer has already been to the [redacted] where her complaint was rejected. [redacted] is an As-Is state. We provided the customer all of the necessary tools in order to protect her investment and receive a pre-sale inspection. All knowledge we had of the vehicle was also documented in which she signed to. In addition after sale we also provided the customer with the opportunity to use one of our vendors which she declined. Unlimited Motors has done everything possible to assist this customer and feel we have more than rectified this matter. Thank you!

This customer did purchase a [redacted] from us. Before this customer even came to out dealership we spoke at length with this customer about the importance of a pre-sale inspection as well as this is indicated in every listing of every car on our lot. The customer came in and test drove the vehicle...

and spent about 3 hours with the vehicle and negotiated pricing on the vehicle. At this time customer indicated she could not take possession because she had no ride. The customer parked the vehicle on the street and we were not even aware when she actually came in and picked it up. We heard nothing from this customer until about 3 weeks after purchase indicating that the SRS light came on and that she expected us to do something about it. We offered the customer to refer her to a reputable shop that could look at it and that would not over charge her for any repairs needing to be made. At the time of sale we offered the customer the pre-sale inspection which she declined, we offered her an aftermarket warranty which she also refused. We made every attempt to offer this customer everything possible. We are more than willing to provide the customer with the name and number for the shop we originally provided her. We empathize with the customer however feel we have done everything e can to accommodate her needs.

Initial Business Response /* (1000, 8, 2015/10/07) */
[redacted] purchased a [redacted] from Unlimited Motors LLC on 08/15/2015. [redacted] did in fact appear in person and drove the vehicle. [redacted] did not contact our company until almost a week later of purchasing the vehicle and indicated...

she had woke up in the morning and the check engine light was on and that the car was not acting right. She did indicate to us at the time that the vehicle passed emissions and was running well up until that morning. [redacted] did in fact purchase a warranty from a 3rd party company which she has all of the paperwork for. [redacted] did sign the Buyers-Guide (As-Is Sitcker) indicating that the dealer assumes no responsibility for any repairs and that the customer does have the right to a pre-sale inspection. [redacted] did not get a pre-sale inspection. We apologize that [redacted] is having problems with the warranty company. We provided her when she called in a few names of mechanics that we knew, that do in fact accept the warranty and have a good working relationship with the warranty she purchased. We are empathetic to the [redacted]'s situation, and did try to assit her by pointing her in the right direction when she contacted our company. We did refer her to some mechanics and advised her what actions needed to be taken in order to get her vehicle looked at and repaired. [redacted] did not take our advise and had someone who is not a certified mechanic looking at and trying repairs to her vehicle. The warranty [redacted] has on her vehicle is an outside company asisde from where she purcahsed the vehicle from and we cannot comment on the warranty companies behalf. We would still be more than happy to refer [redacted] to a mechanic that may be able to assist her. Depending on what the issue is with her vehicle as it has never really been explained to our company what is going on with the vehicle the warranty she has on the vehicle only covers certain issues which is also located in her packet she received the day she purchased the vehicle. If the issue with her vehicle is a non-coverable item for any reason the mechanic we would refer her to can assist her with getting repairs made to the vehicle at a discounted cost.

At the time of purchase this customer signed a damage disclosure that they were aware that the airbags were loose. There is no knowledge by the dealership that they have ever been deployed and never hid that the airbags were loose from the customer. As indicated customer signed paperwork indicating...

they understood that this is something that needed to be resolved as well as you could clearly see this. We advised the customer we were more than happy to refer them somewhere where they could assist them in getting the airbag seams closed back up and that they could reset the sensor for the customer but they refused. This is the reason we sold the vehicle at the price we did and did also indicate this in the listing of the vehicle that was advertised. We are still more than happy to pass along that referral to the customer. We would ask that the customer refrain from use of threats as in the last conversation with our dealership.

The customer never spoke to [redacted]. They spoke to Vicki. When the customer purchased this vehicle from us there were no leaks present on the vehicle. This customer appeared in person at the dealership and test drove this vehicle and spent over an hour with the vehicle running and not running. During...

the time this vehicle was in our possession there was never a leak. We reduced the price at the time of sale by 500.00 per the customers request. In addition we are an AS-IS state which the customer did sign the appropriate documents indicating he understood this fact and that the dealer assumes no responsibility for any repairs. In addition to this customer waived the warranty which would cover these types of repairs. The customer also waived his right to a pre-sale inspection because he did not want to pay for one. Because the vehicle is pre-owned we encourage the customer on the warranty and we encourage a pre-sale inspection to ensure the customer knows if there are any issues they should be aware of as well as to protect the vehicle they are purchasing. Although we cannot force a customer to purchase a warranty or purchase a pre-sale inspection these are both things we discussed with the customer and in fact Mr [redacted] signed waiving his right to both of these things. We advised Mr [redacted] when he called that he still had time to purchase a warranty in which he still declined. We also advised him we would take a look at the vehicle for him and point him to a mechanic that could help him at a discounted cost if in fact he did not want to purchase a warranty. Mr [redacted] declined all of these things and when coming into our shop a few days after speaking to him over the phone he was slandering our company to other prospective buyers and we asked him to leave which he refused and we were forced to advise that we would have to call the authorities if this behavior continued. In addition Mr [redacted] did not bring the car with him as he indicated he would do. Mr [redacted] was offered every possible solution we could offer him and the fact that he declined all of what was offered to him does not make it the dealerships responsibility to pay for his negligence. Although we are empathetic we tried to assist Mr [redacted] in what the dealership could do the point him in the right direction and Mr [redacted] refused. This vehicle had no known issues at the time it left our possession and we have no knowledge of how the car was driven after it left our lot. All vehicles on our lot take about a 35-40 mile trip from our lot to be cleaned and back to our lot for sale and there were no fluids leaking from this vehicle. At this point Mr [redacted] is not eligible to purchase a warranty through our company. However we can still refer him to a mechanic that will charge less than 1700.00 for the repairs he has indicated to us need to be completed.

Iavor purchased a vehicle from Unlimited Motors LLC before purchased we offered this customer to have a presale inspection done on the vehicle as well as we write this in every listing and offer it again when the customer comes down to buy. This customer came in and purchased vehicle and in...

additional to driving home the importance of a presale inspection we also offered the customer a warranty. He declined at the time. Once customer purchased the vehicle he called the next day and advised a list came on. It was not the brake light but the tire pressure light which we put air in the tires and we did add coolant for the customer to top it off. The customer then did not call us for another few days indicating that he decided to purchase the warranty. After this we did not hear from the customer any longer until we contacted the customer 30 days later to advise him that the title was here and to advise that we would be mailing it out. At that time Iavor starting cursing at our title clerk and was very rude to her. Although Unlimited Motors empathizes with the customer we offered him every possible resource in order to make a decision during this car buying purchase. In addition we offered the warranty and provided the customer even after the sale. Colorado is an AS-IS state and customer understood and signed to at time of purchase that he understood that. Unfortunately we have given every effort possible to assist this customer. We would be willing to refer him somewhere however since he is not in the same state do not have too many places we could advise him on. Please let us know if you have any additional questions.