Great experience!!! This was an easy pick as Energy Secure knows what the meaning of customer service isThe windows took a little longer then expected, but Steve made it rightThe group of installers that came out did a wonderful job and cleaned up like they were never hereThe windows look great and now we can't wait to save on the utility billsA+++++ all the way around Energy Secure!!
It looks like [redacted] has filed suit against [redacted] Solutions, Incas we just received_ notice todayThis particular situation is very tricky.., the [redacted] purchased a door through [redacted] using [redacted] I ordered the door and the door is in, but the [redacted] have denied a credit card transaction costing [redacted] Solutions, Inc$At this point we can not release the door until we settle the $disputeThe [redacted] ' claim they called their credit card company (Capital 1) and told them to release the claimAs of today the $dispute is still active.Best Regards, Steve B***, Director of Sales [redacted] SolutionSTM Inc [redacted] ***Office: [redacted]
All went well in the beginningThen there was the storm September The screen door ended up in the back yardI called numerous times, spoke to Amy, faxed, and emailed, asking if someone could come and put the screen door back upMr [redacted] came and picked up the screen, and, I made mention of the screen's distortionHe stated he would take the screen, do the necessary repairs, and reinstall itA few days later, I find the screen on my front porch......no card, no note, nothingI called again and asked if someone could please come out and reinstall the screenReceived a call from Mr [redacted] on October at 11:49AM stating he would be out at the end of that day to install the screenA no-showReceived an email on October stating he would be out to install the screen on that dayAgain, another no-show Not real pleased with the follow-up....at allStill waiting to have my screen door put back up...this date: October (Please note: I don't understand why the screen door should have come off in the first place, after being installed in just under months) To add: Mr [redacted] the gentleman who services my lawn, put the screen back up for me, as I grew weary of it being in my kitchen
Mrs [redacted] placed a door order through me (Energy Secure Solutions, Inc.) or (ESS) Mrs [redacted] picked out this door with me meeting at your home to discuss other projects on her home Some of these projects were started and finished right around when she picked out the door Please note; this door was ordered by Mrs Dill I have made several attempts to schedule the installation of this door I have tried to coordinate with her daughter and Mrs [redacted] to get the said door installed In fact, one of my emails or one of my secretaries email(s) went unanswered for the whole past summer Mrs [redacted] finally emailed me back stating that she was "sorry" and that is has been a "very bust summer." I have several emails where we (ESS) have tried to coordinate the install with no success There are also time where we (ESS) dropped the ball and had to cancel the install due to the weather or because we had a job that went over our time frame so in return we (ESS) had to cancel However, to put the blame entirely on ESS is wrong Trying to coordinate with Mrs [redacted] and her daughter has been tough We both share the blame here The door for Mrs [redacted] is ready and has been paid for and I would gladly deliver it at Mrs [redacted] request At this point, I do not think it is a good idea for my company (ESS) to install the door If Mrs [redacted] will give me a time and date I will deliver the said door at her request In closing, I'm VERY surprised that Mrs [redacted] is taking this route Mrs [redacted] was happy with the service and the quality of the products we (ESS) has to offer In fact, Mrs [redacted] was just about ready to place another order with ESS until she talked to Jim [redacted] of [redacted] *** Mrs [redacted] has done several projects with ESS with not one issue After her conversation with Mr [redacted] , Mrs [redacted] then did not want to move forward with the new project(s) I find this very disheartening as Mrs [redacted] and I had a very good business relationship To date I have done projects with Mrs [redacted] and had a contract signed to move forward with another project on her son's house It was only after her conversation with Mr [redacted] is when Mrs [redacted] started the compliant with me To reiterate, Mrs [redacted] door for her daughter is ready to go and I can have it delivered at anytime Thank you for all your help and time!
I have not received any monies pertaining to this job nor has Energy Secure Solutions, Incdid any work with this person We have no contract with [redacted] Best Regards, Steve [redacted] Director of Sales Energy Secure Solutions, Inc
WOW! I was in the market for a new entry door, overhead garage door, and windows I was lost and I already called companies salesmen came out, both were late, both smelled of smoke, and both were in a rush to get me to sign and to get a down payment I was lost! Is this what the construction world has to offer? Is this it? I was about to give up when my good friend gave me call I asked him, "hey [redacted] you had your house built, who did your windows and who did you use to the garage door?" [redacted] responded, "We were going to use the builder until he told us what kind of [redacted] window he was using he told us that he worked with a guy out of Brownsburg named Steve [redacted] and that he was priced really well and offered premium products with great service." So we finally found Steve with Energy Secure Solutions out of Brownsburg We set a late evening appointment with Steve on a Friday nightnot one compliant from Steve he showed up on time and with a lot of samples Steve showed us products, educated us on the products and let us make the choice----NO PRESSURE! After a short meeting and when we were all done Steve got up from the kitchen table and said "Please call me if you have any questions anytime and here is my personal cell." My wife and I were so happy to not be rushed, no pressure, no smoke smell just a guy who likes his job and helping homeowners Needles to say I had Steve sit back down and we told him we want to move forward with Energy Secure Solutions In weeks the products came in as Steve said they would Steve had us scheduled on a time that worked around my meetings and my work The installers showed up on time, did a PERFECT job, cleaned up and did an excellent job I can not tell you how happy we are with Steve, his installers, his staff, and the line of products his company has to offer I could not have made a better choice with Energy Secure Solutions AJob 100% Happy Thank you Energy Secure Solutions!!!
I used Energy Secure Solutions to put in windows and custom made doorSteve the owner showed up and not some sale rep on commission Steve showed us a window that was perfect for our home and perfect for our budget Steve is very professional and takes his job very seriously After the job was complete Steve came back out to do a final walk around to make sure the job his installers did passed his inspection The windows are perfect, the service was perfect, the installers were also perfect and cleaned up as if they were never here Thank you Energy Secure for a job well done!!!
I used Energy Secure Solutions and I must say I'm extremely Happy with the level of service and with the quality in the work and in the products Steve came to our home and showed us the products that worked best for home and products that best fit into our budget Steve was prompt, patient and very happy to help us with our decisions We WILL use Steve and Energy Secure again! Good Job Energy Secure!
Energy Secure Solutions showed up on time and ready to workThey replaced some existing skylights that we had and also had to make the opening a little larger on our roof to accommodate for the new onesThey were professional and did an excellent jobThey were also reasonably pricedYou won't regret it should you choose to hire them
Steve with ESS came out and gave us a bidHe was on time, thorough, and very helpfulI would reccomend this business to anyone! The instal was on time, the product was great, and the price was very resasonableI must say, after getting two bids, ESS & Steve came out on topA+ ALL THE WAY AROUND!
I own several rental properties in and around the Indy area and I have been in the real estate business since and since then I have had a great relationship with Steve and Energy Secure Solutions Steve has been the only contractor I will deal with when it comes to my home improvement needs Steve and his workers are prompt, professional, courteous, and talented Steve and his company have very high standards and this shows in the level of customer service they have always given to me I just recently had windows replaced in one of my apartment bldgs downtown The bldg will house IUPUI students so their needed to be certain codes and regulations that had to be followed and Energy Secure Solutions knew exactly what to do and how to meet those requirements without one single snag or inspection delay The job finished on time and under budget I will continue to use Energy Secure Solutions for all my construction needs
Thank you so much for repairing the roof on my new home at ----*** *** ***--- I am very gratefulSORRY lost your phone number in all chaos of movingTalked to Brenda and she contacted your officeYou are now in my phone!!! Thank you again!!! I WILL recommend you to others for your quick attention and good work and fair pricesThank you once again for OUTSTANDING work
The [redacted] seemed to be unhappy do to the start of their project. We were on a job that ended up having wood rot which took a lot longer. We had to file for a different inspection permit due to the extensive wood rot that ended up...
getting into the structural part of the house. Because of the unforeseen delay, we could not make it to the [redacted] job as planned or in the time frame they wanted. Update: the [redacted] job is complete.
Best Regards, Steve B[redacted], Director of Sales Energy Secure Solutions™ Inc. 6986 Donnelly Drive Brownsburg, IN 46112 Office: [redacted]
Fax: [redacted]http://www.energysecuresolutions.com
Great experience!!! This was an easy pick as Energy Secure knows what the meaning of customer service is. The windows took a little longer then expected, but Steve made it right. The group of installers that came out did a wonderful job and cleaned up like they were never here. The windows look great and now we can't wait to save on the utility bills. A+++++ all the way around Energy Secure!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Again, this response is completely absurd and nonsensical. anyone with an iq above room temperature can read this and realize mr. b[redacted] contradicts his own statements within the first 4 sentences. His first sentence claims "[redacted] is not my customer". Really? then why did he contact us in august of last year wanting to do business with us? why did [redacted] record a video of mr. b[redacted] and my former business partner, tom disch, at our store and send out multiple emails to our customers last september announcing we had a new partner to offer our customers? why did mr. b[redacted] host an open house at [redacted] on september 27th, 2014 at my store? why did [redacted] place 7 orders with mr. b[redacted]'s company between 9/19/2014 and 01/14/2015, if we weren't his customer? and lastly, if [redacted] was not a customer of [redacted] solutions, then why did mr. b[redacted] cashall my checks, up to and including the last one for $2996.62 on january 26th, 2015? if this description doesn't qualify me as a former customer of [redacted], then i'm afraid I am going to have revisit miriam webster's website and re-examine their definition of what a customer is. furthermore, [redacted] DID NOT approach [redacted] for a price on a door. she obtained his name FROM [redacted]. mrs. [redacted] is fully prepared to participate in any arbitration that happens and validate and corroborate my statements. I also have documentation from mrs. [redacted]'s credit card company indicating the first transaction she entered into with [redacted] ON HER OWN, was done on march 24th, 2015, over TWO MONTHS after [redacted] placed its final order for her front door on january 14th, and well AFTER [redacted] stopped referring our customers to [redacted], had mr. b[redacted] remove his displays from our store, removed all information about [redacted] from our website and ENDED our relationship with his company, further validating the fact that the $14K mr. b[redacted] continues to desperately attempt to enter into this dispute, has no merit or validation whatsoever upon my claim. I very much look forward to presenting this to an arbitrator and laying out the FACTS on the table for anyone to examine and determine who is telling the truth. the reason the [redacted]'s disputed the credit card charges for the $14K is because, much like me, they saw a HUGE red flag when they attempted to take delivery on their door and it had not been paid for over 7 MONTHS after [redacted] had cashed my check. they had also not rec'd numerous items on the other orders that they had placed with [redacted] directly and feared the worst. losing out on THOUSANDS of more dollars if [redacted] was having financial difficulties. couple that with a conversation I had with a gentleman named [redacted], attorney for a company called camp wright investments, the entity who apparently loaned [redacted] over $300K and was having a difficult time determining where their investment was, along with my conversation with a man named [redacted], the operations manager at [redacted], the company [redacted] ordered the door from that has not been paid for by [redacted]. According to my conversation with [redacted] on August 5th, not only had the door ordered thru [redacted] not been paid for, [redacted] indicated [redacted] was owed "thousands" more dollars by [redacted]. ask yourself what conclusions you would draw when presented with all this information. I have far better things to do with my time than waste hours each day dealing with this nonsense. I want my $2996.62 back and I want it back as soon as possible. end of story. thank you.
It looks like [redacted] has filed suit against [redacted] Solutions, Inc. as we just received_ notice today. This particular situation is very tricky.., the [redacted] purchased a door through [redacted] using [redacted]. I ordered the door and the door is in, but the [redacted] have...
denied a credit card transaction costing [redacted] Solutions, Inc. $14000.00 At this point we can not release the door until we settle the $14000.00 dispute. The [redacted]' claim they called their credit card company (Capital 1) and told them to release the claim. As of today the $14000.00 dispute is still active.Best Regards,
Steve B[redacted], Director of Sales [redacted] SolutionSTM Inc.
[redacted]Office: [redacted]
All went well in the beginning. Then there was the storm 19 September 2015. The screen door ended up in the back yard. I called numerous times, spoke to Amy, faxed, and emailed, asking if someone could come and put the screen door back up. Mr. [redacted] came and picked up the screen, and, I made mention of the screen's distortion. He stated he would take the screen, do the necessary repairs, and reinstall it. A few days later, I find the screen on my front porch......no card, no note, nothing. I called again and asked if someone could please come out and reinstall the screen. Received a call from Mr. [redacted] on 5 October 2015 at 11:49AM stating he would be out at the end of that day to install the screen. A no-show. Received an email on 6 October 2015 stating he would be out to install the screen on that day. Again, another no-show. Not real pleased with the follow-up....at all. Still waiting to have my screen door put back up...this date: 7 October 2015. (Please note: I don't understand why the screen door should have come off in the first place, after being installed in just under 2 months)
To add: Mr. [redacted] the gentleman who services my lawn, put the screen back up for me, as I grew weary of it being in my kitchen.
WOW! I was in the market for a new entry door, overhead garage door, and 9 windows. I was lost and I already called 2 companies. 2 salesmen came out, both were late, both smelled of smoke, and both were in a rush to get me to sign and to get a down payment. I was lost! Is this what the construction world has to offer? Is this it? I was about to give up when my good friend gave me call I asked him, "hey [redacted] you had your house built, who did your windows and who did you use to the garage door?" [redacted] responded, "We were going to use the builder until he told us what kind of [redacted] window he was using he told us that he worked with a guy out of Brownsburg named Steve [redacted] and that he was priced really well and offered premium products with great service." So we finally found Steve with Energy Secure Solutions out of Brownsburg. We set a late evening appointment with Steve on a Friday night... not one compliant from Steve he showed up on time and with a lot of samples. Steve showed us products, educated us on the products and let us make the choice----NO PRESSURE! After a short meeting and when we were all done Steve got up from the kitchen table and said "Please call me if you have any questions anytime and here is my personal cell." My wife and I were so happy to not be rushed, no pressure, no smoke smell just a guy who likes his job and helping homeowners. Needles to say I had Steve sit back down and we told him we want to move forward with Energy Secure Solutions.
In 5 weeks the products came in as Steve said they would. Steve had us scheduled on a time that worked around my meetings and my work. The installers showed up on time, did a PERFECT job, cleaned up and did an excellent job. I can not tell you how happy we are with Steve, his installers, his staff, and the line of products his company has to offer. I could not have made a better choice with Energy Secure Solutions. A1 Job 100% Happy Thank you Energy Secure Solutions!!!
This is an email pertaining to the delivery of [redacted] door. I will gladly deliver the door next week to her daughter's home or anywhere [redacted] would like it delivered. Please let me know what works best for the Dills and I will make it happen. Thank you! Best Regards, [redacted], Director of Sales & Business Development Energy Secure Solutions™ Inc. Office: [redacted] Fax: [redacted] 6986 Donnelly Drive Brownsburg, IN 46112
Great experience!!! This was an easy pick as Energy Secure knows what the meaning of customer service isThe windows took a little longer then expected, but Steve made it rightThe group of installers that came out did a wonderful job and cleaned up like they were never hereThe windows look great and now we can't wait to save on the utility billsA+++++ all the way around Energy Secure!!
It looks like [redacted] has filed suit against [redacted] Solutions, Incas we just received_ notice todayThis particular situation is very tricky.., the [redacted] purchased a door through [redacted] using [redacted] I ordered the door and the door is in, but the [redacted] have denied a credit card transaction costing [redacted] Solutions, Inc$At this point we can not release the door until we settle the $disputeThe [redacted] ' claim they called their credit card company (Capital 1) and told them to release the claimAs of today the $dispute is still active.Best Regards, Steve B***, Director of Sales [redacted] SolutionSTM Inc [redacted] ***Office: [redacted]
All went well in the beginningThen there was the storm September The screen door ended up in the back yardI called numerous times, spoke to Amy, faxed, and emailed, asking if someone could come and put the screen door back upMr [redacted] came and picked up the screen, and, I made mention of the screen's distortionHe stated he would take the screen, do the necessary repairs, and reinstall itA few days later, I find the screen on my front porch......no card, no note, nothingI called again and asked if someone could please come out and reinstall the screenReceived a call from Mr [redacted] on October at 11:49AM stating he would be out at the end of that day to install the screenA no-showReceived an email on October stating he would be out to install the screen on that dayAgain, another no-show Not real pleased with the follow-up....at allStill waiting to have my screen door put back up...this date: October (Please note: I don't understand why the screen door should have come off in the first place, after being installed in just under months) To add: Mr [redacted] the gentleman who services my lawn, put the screen back up for me, as I grew weary of it being in my kitchen
Mrs [redacted] placed a door order through me (Energy Secure Solutions, Inc.) or (ESS) Mrs [redacted] picked out this door with me meeting at your home to discuss other projects on her home Some of these projects were started and finished right around when she picked out the door Please note; this door was ordered by Mrs Dill I have made several attempts to schedule the installation of this door I have tried to coordinate with her daughter and Mrs [redacted] to get the said door installed In fact, one of my emails or one of my secretaries email(s) went unanswered for the whole past summer Mrs [redacted] finally emailed me back stating that she was "sorry" and that is has been a "very bust summer." I have several emails where we (ESS) have tried to coordinate the install with no success There are also time where we (ESS) dropped the ball and had to cancel the install due to the weather or because we had a job that went over our time frame so in return we (ESS) had to cancel However, to put the blame entirely on ESS is wrong Trying to coordinate with Mrs [redacted] and her daughter has been tough We both share the blame here The door for Mrs [redacted] is ready and has been paid for and I would gladly deliver it at Mrs [redacted] request At this point, I do not think it is a good idea for my company (ESS) to install the door If Mrs [redacted] will give me a time and date I will deliver the said door at her request In closing, I'm VERY surprised that Mrs [redacted] is taking this route Mrs [redacted] was happy with the service and the quality of the products we (ESS) has to offer In fact, Mrs [redacted] was just about ready to place another order with ESS until she talked to Jim [redacted] of [redacted] *** Mrs [redacted] has done several projects with ESS with not one issue After her conversation with Mr [redacted] , Mrs [redacted] then did not want to move forward with the new project(s) I find this very disheartening as Mrs [redacted] and I had a very good business relationship To date I have done projects with Mrs [redacted] and had a contract signed to move forward with another project on her son's house It was only after her conversation with Mr [redacted] is when Mrs [redacted] started the compliant with me To reiterate, Mrs [redacted] door for her daughter is ready to go and I can have it delivered at anytime Thank you for all your help and time!
I have not received any monies pertaining to this job nor has Energy Secure Solutions, Incdid any work with this person We have no contract with [redacted] Best Regards, Steve [redacted] Director of Sales Energy Secure Solutions, Inc
WOW! I was in the market for a new entry door, overhead garage door, and windows I was lost and I already called companies salesmen came out, both were late, both smelled of smoke, and both were in a rush to get me to sign and to get a down payment I was lost! Is this what the construction world has to offer? Is this it? I was about to give up when my good friend gave me call I asked him, "hey [redacted] you had your house built, who did your windows and who did you use to the garage door?" [redacted] responded, "We were going to use the builder until he told us what kind of [redacted] window he was using he told us that he worked with a guy out of Brownsburg named Steve [redacted] and that he was priced really well and offered premium products with great service." So we finally found Steve with Energy Secure Solutions out of Brownsburg We set a late evening appointment with Steve on a Friday nightnot one compliant from Steve he showed up on time and with a lot of samples Steve showed us products, educated us on the products and let us make the choice----NO PRESSURE! After a short meeting and when we were all done Steve got up from the kitchen table and said "Please call me if you have any questions anytime and here is my personal cell." My wife and I were so happy to not be rushed, no pressure, no smoke smell just a guy who likes his job and helping homeowners Needles to say I had Steve sit back down and we told him we want to move forward with Energy Secure Solutions In weeks the products came in as Steve said they would Steve had us scheduled on a time that worked around my meetings and my work The installers showed up on time, did a PERFECT job, cleaned up and did an excellent job I can not tell you how happy we are with Steve, his installers, his staff, and the line of products his company has to offer I could not have made a better choice with Energy Secure Solutions AJob 100% Happy Thank you Energy Secure Solutions!!!
They were very professional, efficient, and performed quality workReasonably pricedWould highly recommend
I used Energy Secure Solutions to put in windows and custom made doorSteve the owner showed up and not some sale rep on commission Steve showed us a window that was perfect for our home and perfect for our budget Steve is very professional and takes his job very seriously After the job was complete Steve came back out to do a final walk around to make sure the job his installers did passed his inspection The windows are perfect, the service was perfect, the installers were also perfect and cleaned up as if they were never here Thank you Energy Secure for a job well done!!!
I used Energy Secure Solutions and I must say I'm extremely Happy with the level of service and with the quality in the work and in the products Steve came to our home and showed us the products that worked best for home and products that best fit into our budget Steve was prompt, patient and very happy to help us with our decisions We WILL use Steve and Energy Secure again! Good Job Energy Secure!
Energy Secure Solutions showed up on time and ready to workThey replaced some existing skylights that we had and also had to make the opening a little larger on our roof to accommodate for the new onesThey were professional and did an excellent jobThey were also reasonably pricedYou won't regret it should you choose to hire them
Steve with ESS came out and gave us a bidHe was on time, thorough, and very helpfulI would reccomend this business to anyone! The instal was on time, the product was great, and the price was very resasonableI must say, after getting two bids, ESS & Steve came out on topA+ ALL THE WAY AROUND!
I own several rental properties in and around the Indy area and I have been in the real estate business since and since then I have had a great relationship with Steve and Energy Secure Solutions Steve has been the only contractor I will deal with when it comes to my home improvement needs Steve and his workers are prompt, professional, courteous, and talented Steve and his company have very high standards and this shows in the level of customer service they have always given to me I just recently had windows replaced in one of my apartment bldgs downtown The bldg will house IUPUI students so their needed to be certain codes and regulations that had to be followed and Energy Secure Solutions knew exactly what to do and how to meet those requirements without one single snag or inspection delay The job finished on time and under budget I will continue to use Energy Secure Solutions for all my construction needs
Thank you so much for repairing the roof on my new home at ----*** *** ***--- I am very gratefulSORRY lost your phone number in all chaos of movingTalked to Brenda and she contacted your officeYou are now in my phone!!! Thank you again!!! I WILL recommend you to others for your quick attention and good work and fair pricesThank you once again for OUTSTANDING work
The [redacted] seemed to be unhappy do to the start of their project. We were on a job that ended up having wood rot which took a lot longer. We had to file for a different inspection permit due to the extensive wood rot that ended up...
getting into the structural part of the house. Because of the unforeseen delay, we could not make it to the [redacted] job as planned or in the time frame they wanted. Update: the [redacted] job is complete.
Best Regards, Steve B[redacted], Director of Sales Energy Secure Solutions™ Inc. 6986 Donnelly Drive Brownsburg, IN 46112 Office: [redacted]
Fax: [redacted]http://www.energysecuresolutions.com
Great experience!!! This was an easy pick as Energy Secure knows what the meaning of customer service is. The windows took a little longer then expected, but Steve made it right. The group of installers that came out did a wonderful job and cleaned up like they were never here. The windows look great and now we can't wait to save on the utility bills. A+++++ all the way around Energy Secure!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Again, this response is completely absurd and nonsensical. anyone with an iq above room temperature can read this and realize mr. b[redacted] contradicts his own statements within the first 4 sentences. His first sentence claims "[redacted] is not my customer". Really? then why did he contact us in august of last year wanting to do business with us? why did [redacted] record a video of mr. b[redacted] and my former business partner, tom disch, at our store and send out multiple emails to our customers last september announcing we had a new partner to offer our customers? why did mr. b[redacted] host an open house at [redacted] on september 27th, 2014 at my store? why did [redacted] place 7 orders with mr. b[redacted]'s company between 9/19/2014 and 01/14/2015, if we weren't his customer? and lastly, if [redacted] was not a customer of [redacted] solutions, then why did mr. b[redacted] cashall my checks, up to and including the last one for $2996.62 on january 26th, 2015? if this description doesn't qualify me as a former customer of [redacted], then i'm afraid I am going to have revisit miriam webster's website and re-examine their definition of what a customer is. furthermore, [redacted] DID NOT approach [redacted] for a price on a door. she obtained his name FROM [redacted]. mrs. [redacted] is fully prepared to participate in any arbitration that happens and validate and corroborate my statements. I also have documentation from mrs. [redacted]'s credit card company indicating the first transaction she entered into with [redacted] ON HER OWN, was done on march 24th, 2015, over TWO MONTHS after [redacted] placed its final order for her front door on january 14th, and well AFTER [redacted] stopped referring our customers to [redacted], had mr. b[redacted] remove his displays from our store, removed all information about [redacted] from our website and ENDED our relationship with his company, further validating the fact that the $14K mr. b[redacted] continues to desperately attempt to enter into this dispute, has no merit or validation whatsoever upon my claim. I very much look forward to presenting this to an arbitrator and laying out the FACTS on the table for anyone to examine and determine who is telling the truth. the reason the [redacted]'s disputed the credit card charges for the $14K is because, much like me, they saw a HUGE red flag when they attempted to take delivery on their door and it had not been paid for over 7 MONTHS after [redacted] had cashed my check. they had also not rec'd numerous items on the other orders that they had placed with [redacted] directly and feared the worst. losing out on THOUSANDS of more dollars if [redacted] was having financial difficulties. couple that with a conversation I had with a gentleman named [redacted], attorney for a company called camp wright investments, the entity who apparently loaned [redacted] over $300K and was having a difficult time determining where their investment was, along with my conversation with a man named [redacted], the operations manager at [redacted], the company [redacted] ordered the door from that has not been paid for by [redacted]. According to my conversation with [redacted] on August 5th, not only had the door ordered thru [redacted] not been paid for, [redacted] indicated [redacted] was owed "thousands" more dollars by [redacted]. ask yourself what conclusions you would draw when presented with all this information. I have far better things to do with my time than waste hours each day dealing with this nonsense. I want my $2996.62 back and I want it back as soon as possible. end of story. thank you.
It looks like [redacted] has filed suit against [redacted] Solutions, Inc. as we just received_ notice today. This particular situation is very tricky.., the [redacted] purchased a door through [redacted] using [redacted]. I ordered the door and the door is in, but the [redacted] have...
denied a credit card transaction costing [redacted] Solutions, Inc. $14000.00 At this point we can not release the door until we settle the $14000.00 dispute. The [redacted]' claim they called their credit card company (Capital 1) and told them to release the claim. As of today the $14000.00 dispute is still active.Best Regards,
Steve B[redacted], Director of Sales [redacted] SolutionSTM Inc.
[redacted]Office: [redacted]
All went well in the beginning. Then there was the storm 19 September 2015. The screen door ended up in the back yard. I called numerous times, spoke to Amy, faxed, and emailed, asking if someone could come and put the screen door back up. Mr. [redacted] came and picked up the screen, and, I made mention of the screen's distortion. He stated he would take the screen, do the necessary repairs, and reinstall it. A few days later, I find the screen on my front porch......no card, no note, nothing. I called again and asked if someone could please come out and reinstall the screen. Received a call from Mr. [redacted] on 5 October 2015 at 11:49AM stating he would be out at the end of that day to install the screen. A no-show. Received an email on 6 October 2015 stating he would be out to install the screen on that day. Again, another no-show. Not real pleased with the follow-up....at all. Still waiting to have my screen door put back up...this date: 7 October 2015. (Please note: I don't understand why the screen door should have come off in the first place, after being installed in just under 2 months)
To add: Mr. [redacted] the gentleman who services my lawn, put the screen back up for me, as I grew weary of it being in my kitchen.
WOW! I was in the market for a new entry door, overhead garage door, and 9 windows. I was lost and I already called 2 companies. 2 salesmen came out, both were late, both smelled of smoke, and both were in a rush to get me to sign and to get a down payment. I was lost! Is this what the construction world has to offer? Is this it? I was about to give up when my good friend gave me call I asked him, "hey [redacted] you had your house built, who did your windows and who did you use to the garage door?" [redacted] responded, "We were going to use the builder until he told us what kind of [redacted] window he was using he told us that he worked with a guy out of Brownsburg named Steve [redacted] and that he was priced really well and offered premium products with great service." So we finally found Steve with Energy Secure Solutions out of Brownsburg. We set a late evening appointment with Steve on a Friday night... not one compliant from Steve he showed up on time and with a lot of samples. Steve showed us products, educated us on the products and let us make the choice----NO PRESSURE! After a short meeting and when we were all done Steve got up from the kitchen table and said "Please call me if you have any questions anytime and here is my personal cell." My wife and I were so happy to not be rushed, no pressure, no smoke smell just a guy who likes his job and helping homeowners. Needles to say I had Steve sit back down and we told him we want to move forward with Energy Secure Solutions.
In 5 weeks the products came in as Steve said they would. Steve had us scheduled on a time that worked around my meetings and my work. The installers showed up on time, did a PERFECT job, cleaned up and did an excellent job. I can not tell you how happy we are with Steve, his installers, his staff, and the line of products his company has to offer. I could not have made a better choice with Energy Secure Solutions. A1 Job 100% Happy Thank you Energy Secure Solutions!!!
This is an email pertaining to the delivery of [redacted] door. I will gladly deliver the door next week to her daughter's home or anywhere [redacted] would like it delivered. Please let me know what works best for the Dills and I will make it happen. Thank you! Best Regards, [redacted], Director of Sales & Business Development Energy Secure Solutions™ Inc. Office: [redacted] Fax: [redacted] 6986 Donnelly Drive Brownsburg, IN 46112