Unum Group

Dear Mr*** ***, Thank you for contacting the Revdex.com with your concernsWe take seriously any questions or concerns about Unum Life Insurance Company of America, and we appreciate the opportunity to address them.In order to investigate this matter further, I will
need you to provide me with some identifying information on Mrs*** ***Examples of identifying information would be Social Security Number, Policy Number, Claim Number, State insured resides, or any other information that will identify Ms*** in our system.If you would like to send me this information via email please address to me and send to ***@unum.com or you can call me at the phone number below. Sincerely, *** ***Customer Relations AnalystUnum Life Insurance Company of America###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Ms***, Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Unum Life Insurance Company of America, and we appreciate the opportunity to address them.We appreciate hearing from you about this matterWe will respond
to you directly within business days from today's date. Sincerely,*** ***Customer Relations AnalystUnum Life Insurance Company of America***

Dear Ms***, Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns regarding Unum Life Insurance Company of America, and we appreciate the opportunity to respond.Once your concerns have been investigated you will receive a reply
directly; the due date for this response is July 11, 2017.Please feel free to contact me with questions. Sincerely,*** ***Regulatory AnalystUnum Life Insurance Company of America

Good morning Mr***,I do apologize for delay in completing the review of the issues you raised in your complaintA response was mailed to you yesterday via *** *** Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It is now Christmas Eve and I have not received a denial or acceptance letter or phone call from UNUMI did receive a letter in the mail that just notated they received my Revdex.com complaintI have been off work since 10/30/and have not received a denial or acceptance letter from UNUMThey say they are still reviewing my caseWhen I signed up for this extra insurance I was promised that I would not miss a checkThis is a lieAll of my coworkers are taking note of my saga with UNUM and are very unhappy that I am being treated this wayTheir claim is that they are waiting on documents from my family doctorMy family doctor was treating me for pain and referred me to a specialistThis is not a pre-exisiting conditionI cannot receive any assistance from my local government agencies because I have not received a denial letter
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] My Doctor has sent numerous forms to unum and feels that it should be more than enough to file my claim but my problem is with the company who owns unum and I have been employed by this company for over years They have committed non stop immoral acts against myself and others at our Saline plant They also violate OSHA rules and we are not privalleged to work stations that are egonomicthis company punish those who work hard and have senoirity*** owns Unum and almost everything else that employees need to be partial
Regards,
Robert ***

Dear Ms***-***,Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Unum Life Insurance Company of America, and we appreciate the opportunity to address them.We appreciate hearing from you about this matterWe will respond to
you directly within business days from today's date. Sincerely,*** ***Customer Relations AnalystUnum Life Insurance Company of America***

Dear Ms***,Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Provident Life and Accident Insurance Company, and we appreciate the opportunity to address them.Your concerns have been forwarded to the correct representative
for immediate review and responseWe will respond directly to you within business days. Sincerely,*** ***Regulatory AnalystProvident Life and Accident Insurance Company***

Re: Case Number *** Consumer: ** *** Colonial Life & Accident Insurance Company Dear Mr***, Thank you for contacting the Revdex.com with your concernsWe take seriously any questions or concerns about Colonial Life & Accident Insurance Company, and
we appreciate the opportunity to address themWe appreciate hearing from you about this matterWe will respond to you directly within business days from today’s date. Sincerely, *** *** Customer Relations Analyst Colonial Life & Accident Insurance Company *** *** *** *** (fax) Tell us why here

Dear Ms***,Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Unum Life Insurance Company of America, and we appreciate the opportunity to respond.We will respond to you directly within business days from today's
date. Sincerely,*** ***Customer Relations AnalystUnum Life Insurance Company of America***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
My complaint was closed and unresolvedThe business said they cannot discuss Insureds and I understand laws like HIPAA and FERPA are in place regarding one's informationMy complaint was not resolved and this company in my opinion has stolen money from meThey lack regard for any customer service and refuse to make things rightI immediately informed them that I did not want their services and never heard backI moved and all of my mail was forwarded to meI find it extremely doubtful the one piece of mail that was not forward to my new address was from this company Trying to put the blame on the customer is ridiculous.If permission needs to be given from me to contact *** ***, Manager, Complaint Resolutions, please let me know what needs to be doneI have added this address and any from Revdex.com to my contacts list to be sure I am alerted once I receive an email.
Regards,
*** ***

Dear Ms***,I apologize for the delay in responding to your concernsWe appreciate hearing from you about this matter.Your concerns have been sent to the correct business area for reviewYou will receive a response on or before 12/23/2015.Please let me know if you have
questions. Sincerely,*** ***Customer Relations AnalystUnum Life Insurance Company of America***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I told you I don't believe you and I'm not closing this case until I am completely satisfied.How ever I will wait for your response with in the 10 days like I said I would in the last email. so no need to send me any more of these email just respond to me personally by phone like you said you would.do the right thing
Regards,
[redacted]

Dear Ms. [redacted], Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Unum Life Insurance Company of America, and we appreciate the opportunity to address them.We appreciate hearing from you about this matter. We will respond to...

you directly within 10 business days from today's date. Sincerely,[redacted]Customer Relations AnalystUnum Life Insurance Company of America[redacted]

Dear Ms. [redacted],Thank you for contacting the Revdex.com with your concerns. We take seriously any questions or concerns about Unum Life Insurance Company of America, and we appreciate the opportunity to address them.We will respond to you directly within 10 business days from...

today's date. Sincerely,[redacted]Regulatory AnalystUnum Life Insurance Company of America

Dear Ms. [redacted],Thank you for sending your additional comments to the Revdex.com.Unum Life Insurance Company of America takes these complaints seriously.I have forwarded your concerns to the appropriate area for additional review.You will receive a response within 10 business days. Thank you,[redacted]Customer Relations AnalystUnum Life Insurance Company of America[redacted]

This company makes it so hard if not impossible get a legitimate claim paid. They always ask for more and information to avoid paying the claim! I filed a couple claims back in March- and first they said they didn't receive my fax with all the information they needed on those claims (I spent like $11.00 to fax them). I spoke to a representative in June and I told him what I sent and that that is perfect and that is all I would need to resend to receive payments... When I called back I was told I need to go to the ER and have the Dr. write a hand written detailed report of the visit!!! I sent ALL (pages) of the DETAILED paperwork that the hospital had for that ER visit. The ER said they DON't ever do what Colonial Life is asking for... Which makes total sense to me!!! As for my chiropractic claim they told me the same thing. They also told me they deal with many supplemental insurance companies all the time and the information they gave me is always sufficient for those companies. I feel that Colonial Life goes way out of their way to make it nearly impossible to get a claim paid. This has costed me A LOT of my valuable time to keep jumping through hoops and always being told I need to send more information!!! I am very frustrated and upset.: I would like to be paid immediately on the claims I submitted.

Dear Ms. [redacted],Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Colonial Life & Accident Insurance Company, and we appreciate the opportunity to address them.We appreciate hearing from you about this matter. We will respond...

to you directly within 10 business days from today's date. Sincerely,[redacted]Customer Relations AnalystColonial Life & Accident Insurance Company[redacted]

Dear Ms. [redacted],Thank you for contacting the Revdex.com with your concerns.We take seriously any questions or concerns about Provident Life and Accident Insurance Company and we appreciate the opportunity to respond.We appreciate hearing from you about this matter. We will...

respond to you directly within 10 Business days from todays date.Sincerely,[redacted]Customer Relations AnalystProvident Life and Accident Insurance Company[redacted]