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HelloThis customer did call and question the tax refund, due to the rep not being very sure about the procedure on the tax amount she stated she would be more than happy to put it on the customers account as a creditThe reason for the credit is that we had already processed his check for the return he had sent us back on Customer had requested the credit on his account for the next order and then he proceeded with this complaint claimPlease inform us as to what the next step with this $will be so we can close this case and make the correct adjustments on the account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As to pick up there was no notices left so there so I wasn't aware of any attempts to pick [redacted] product also [redacted] is telling a blatant lie about the product not being labeled OrganicAttached is proofLook at the labels and the truth will manifest itselfAll o need is this package retrievedIf [redacted] left a notice I would have made sure the package was availableIf the product was properly labeled I wouldn't have been confused thus there would have been no issues Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] As you can see with this chat transcript, they did not intend to ever refund the tax or even credit until I told them I was contacting the Revdex.com.I did not what the credit because I'm not sure if or when I would use the creditI had sent a note back with the returned product with an explanation 19.99+1.60=21.59.I wonder, just how many others they have not return tax money due back to the customers.Thank you,Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I never received the refund, and when I asked my bank [ [redacted] ] about the refund they claim that it never transpired In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I am reaching out to this customer to resolve this refund matter immediately, and placing a claim/ trace on the check with our accounts payable dept

Good Afternoon,We do apologize for any miscommunication that may have happened in this matter, for it is not in our nature to have our customer's feel we are in any way committing fraud with any of Our productsThere seemed to be an issue with a vendor and that was immediately taken care ofOnce
we have received this return you will be returning we will be more than happy to refund your account.Sincerely,PipingRock Customer Service Dept

Good Day,We have spoken and explained to the customer that this posting is an expired promotion we have not honored free shipping in over a yearPipingrock has no control over postings that are not part of our company promotions and this is something that was explained in details to the customer
Customer has been given and also told where on our website it is posted of the shipping fee we chargeFree shipping is something that has not been a promotion since May of We are very sorry for this miscommunication and the posting that is not an offer we promote

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That is not true at allthey have disregarded our complaint so why would we accept something that is false? We would never have purchased the product in the first place if they would not have guaranteed our satisfaction with the productEither they honor their guarantee or they don'tSo far they have dishonored it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,I will assure this order gets the coupon discounted from the total chargeI will refund $back to this customer, I apologize for the issue in this matter Millie

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The last part of what they say, Is Not True,,The rep on the *** Offered NO information about Return! NONE.!As for Refusing, Yes the first time I called I was told WRITE return to sender, refused ON the Box,I will take the 'package' to the Post office, tommorrow,, and return said package.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

HelloWe have submitted a refund slip for this refund on January ***, this means we submitted this to accounts payable for processing and then it gets printed and mailed say in about 4-days after this submissionIn this case we do understand that it has been about days take away the processing
timewe have explained this to Heather when she called and we also explained that the Person that handles the processing and tracking has been out of the office for almost weeks and will return on Tuesday the *** we asked Heather to give us till then to track and get full details from the person regarding this refund check

Revdex.com:At this time, I have not been contacted by Piping Rock Health Products regarding complaint ID ***.Sincerely,
*** ***

We will send this over to be processed for this customer, $will be sent in a check

We will be more than happy to refund this customer once he returns the items, I am going by the history of the reps that have spoken to this customer on the *** and the ***We will never give out any information when dealing with our customers as our customers are our #priority

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

HelloThis customer did call and question the tax refund, due to the rep not being very sure about the procedure on the tax amount she stated she would be more than happy to put it on the customers account as a credit. The reason for the credit is that we had already processed his check for the...

return he had sent us back on 9/**/2016. Customer had requested the credit on his account for the next order and then he proceeded with this complaint claim. Please inform us as to what the next step with this $1.60 will be so we can close this case and make the correct adjustments on the account.

Good Day,We have spoken with [redacted] and have informed him of the outcome on his claim, We had sent him an email stating he could send back the oil he was unsatisfied with In this case the Blue tansy and we would refund him for the return at no time did we ever tell this customer to send back every oil he has purchase past the refund period for a refund. [redacted] took that upon himself to send back oils that passed the refund period and expect us to refund him for all the old order's that we do not do we refund up to a year and that was advised to the customer and it is clearly on our return policy tab on our website. He was how ever refunded for the oils that fall into the year and I have also refunded his shipping fee as a courtesy as we do not refund shipping cost for returns. [redacted] called us several time after his first Revdex.com complaint and we explained this to him a few times before he made the decision to complain again about the same matter that has already been explained. This is our company policy and everyone who has spoken to [redacted] has been very clear with the return policy.Sincerely,Customer Service Dept.[redacted]

Customer [redacted] has returned 1 bottle out of 6 she ordered so we have refunded her the full price of one bottle, customer husband also called in and spoke with the supervisor and at that time this customer was explained we will send a return label for the other bottles so we can refund the account the...

amount he is requesting, this was not done for the customer does not have the remaining bottles. We can not refund for items we did not receive form this customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]