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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory as long as they follow through per the expected outcome of my original complaint and refund the cost of all the oils I've sent back (regardless of purchase date) along with shipping cost. I included receipts for all oils purchased and mailed them today (8/*/15). The tracking # is [redacted]. It was actually cheaper to send Priority Mail. Shipping was $14.50.
Sincerely,
[redacted]

Hello This customer called us on Jan. [redacted] to inform us of his doctors request as for him not to take this product, we informed him that we had already shipped the order out to him so we could not cancel this as he requested we also informed him of the return policy, however we went as far as to...

inform him to refuse the order so it could come back at no fee to him as a courtesy, he was informed not to accept the order nor open it so the carrier can return as a refused. Customer contacted us again yesterday to inform he has the order and wants a return label so he does not have to pay return fee, so once again he was given the return policy and explained that because he accepted the order he is now responsible for the return of the order for a refund per our policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On my last phone call, I was not told that the processing person was out until the [redacted], but rather that they were out "for a while". Either way, this is unacceptable to me as this is what I have been told over and over again: That the person that processes is unavailable and that they will look into it and get back to me. If it had only been a week or two, or this was the first time I had heard this I might be more patient. However, it's been more than 60 days and I've heard this from the company before. I fail to understand how a business could be completely unable to process a $25 refund because there is only one person in the entire company that has this capability and they're out for a month. Have they ceased processing refunds for all of their customers this entire month? Does the processing person not have a manager that get do,this persons job in their absence? I have zero faith that this will actually be resolved on March [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  As you can see with this chat transcript, they did not intend to ever refund the tax or even credit until I told them I was contacting the Revdex.com.I did not what the credit because I'm not sure if or when I would use the credit. I had sent a note back with the returned product with an explanation 19.99+1.60=21.59.I wonder, just how many others they have not return tax money due back to the customers.Thank you,Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They still do not admit that they lied to us. They said they received our return and they would refund the amount we paid, just as the quarantee said before we ordered it. No other business that we have ever dealt with requires all the bottles to be returned when the product is not satisfactory. I thought if I took more of it, that it may be satisfactory. But the guarantee was to try it for a whole year & if not satisfactory the money would be refunded; no questions asked. We were never told anything else, ie that we had to save the bottles or anything. They only came up with that excuse after we returned the one bottle. I guess we need to contact the state attorney general.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This customer has been refunded for what we received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On 5/**/15 [redacted] picked up package according to tracking package received 5/** by piping rock. When I receive payment that will close the complaint.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As to pick up there was no notices left so there so I wasn't aware of any attempts to pick [redacted] product also [redacted] is telling a blatant lie about the product not being labeled Organic. Attached is proof. Look at the labels and the truth will manifest itself. All o need is this package retrieved. If [redacted] left a notice I would have made sure the package was available. If the product was properly labeled I wouldn't have been confused thus there would have been no issues.
Sincerely,
[redacted]

I am reaching out to this customer to resolve this refund matter immediately, and placing a claim/ trace on the check with our accounts payable dept.

We have submitted proof of the refund from our database so this is something this customer must take up with their bank Institution, she can always feel free to contact us with her bank and we will be more than happy to submit the proof to them as well. We can not resubmit another refund for this has already been done and logged.

Hello,This customer was refunded on Dec [redacted] back to his [redacted] card ending in [redacted]. His refund was for 53.15 because he received a 10.00 discount so he is not entitled to that because we only charged him the 53.15. Please see attached shot of refund proof...

 [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I opened up a complaint against this company a few weeks ago for never refunding my money for product I returned to them in January 2016. The issue was closed after the company stated that they reissued a refund check on 3-**-16 and that I should receive it within 5-7 business days. Once again, I still do not have a check. I called today and was told that a check was issued. I asked when, and was told they don't have that info. I asked to speak with someone that does have that info. I was told they're not available. I asked for a manager. I was told they're not available. So once again, I have no refund, and am never able to speak with anyone that has any information further than "We processed your return, The check is in the mail". I want my money back!!!! Immediately. I have complained more than half a dozen times and waited literally months and all I get is the same run around over and over again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Nope. Not true. For one thing, this was not originally about the blue tansy oil because Piping Rock had already refunded this in the past and didn't require me to return it. Apparently, they haven't read my followup complaint at all because they would know this. I have also never, ever in my life, called Piping Rock on the phone, nor have they called me. I have never spoken to anyone. Ever. The only communication I've had with Piping Rock has been through emails. My original complaint stated that I was returning all oils regardless of their return policy. I said this plainly and clearly. They can easily re-read it on the Revdex.com website. I made an entire list of the oils I was sending back and emailed it to Silma three times. This email you can also see copied in my original complaint under expected outcome -complete with the list of oils. I expressed in detail why I was doing this. Through the Revdex.com, Piping Rock read this complaint with my reasons and my clear stipulations regarding purchase dates along with the email to Silma with the complete list of oils I was returning and replied to my complaint with, "Once we have received this return you will be returning we will be more than happy to refund your account." "This return you will be returning" would mean to me the return I list and discuss in detail in my original complaint that they were now replying to! This is the truth. It's in writing. That's why I packed up all the oils and mailed them to Piping Rock. Why else would I do so? Why would I waste my time and money if they hadn't agreed? They simply reneged on their agreement.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I informed the business that I opened a Revdex.com compliant, and they immediately complied by returning the fraudulent shipping charges. No additional action taken. Service members, oversees, and non-conus customers should take notice -- shipping slchargez shown may not reflect what...

they will really charge. 
[redacted]

This customer has been refunded 125.93 back to visa ending in [redacted]Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I never received the refund, and when I asked my bank [[redacted]] about the refund they claim that it never transpired.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,Please see all the notes documented on this customer's history since the beginning of April, we have made attempts to pick up the product so we can refund his account, at no time have we stated that we will not refund him we just need the pick up to be scanned so we can refund him, for that is...

our policy and he has been informed of this matter. As for him speaking with higher management that has never happened because the reps have done everything to accommodate the return of this product I have however just informed higher management about this due to the fact that we were under the impression that this was taken care of as far as the understanding that we are just waiting for the [redacted] Scan to refund but see attached for this customer refused to send us back the product.[redacted] -  04-**-2015 DOCUMENTED ON CUSTOMERS ACCOUNT:Customer emailed asking if [redacted] will pick up the package. Informed as per [redacted] tracking that on 4/**/15 the received refused the label. I took a snapshot and sent it to the customer with tracking info.  [redacted] -  04-**-2015 DOCUMENTED ON CUSTOMERS ACCOUNT:customer said he wants to return the items but don't want to pay for the returning label. [redacted] - 04-**-2015 DOCUMENTED ON CUSTOMERS ACCOUNT: Customer responded to email stating that he was not going to pay to have the items returned / customer claims it was false advertising for labeling a product organic when it was not. / I have prepared a call tag to pick up the order from customer because  first it was our error and second because of the amount of the order (125.00) / I informed the customer that once we received the return we would then issue him a refund / Tracking Number: [redacted] Service: [redacted] Ground Service Label Delivery Method: 3 [redacted] Pickup Attempts [redacted] - 04-**-2015 DOCUMENTED ON CUSTOMERS ACCOUNT:Received customers email stating that he would like a full refund / I informed the customer that he can return the product to receive a full refund.  [redacted] -  04-**-2015 DOCUMENTED ON CUSTOMERS ACCOUNT:Customer called to cancel but the order has been shipped. Informed that he will need to refuse the package for refund. If you have any further questions regarding this matter please feel free to contact us - [redacted]Kind Regards[redacted]