Up the Creek

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received contact with the contractor, they were very helpful and cooperation is proceeding as they expressed a [redacted]ness to assist me in fixing the water issue. I am satisfied with the response and would like to close this complaint.  Thank you for your assistance.
Regards,
[redacted]