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Updike Industries

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Reviews Updike Industries

Updike Industries Reviews (30)

Mr [redacted] Account is in a status of closed paid in full I am not sure why a statement was generated but the account is paid and in good status there was nothing reported to the credit companies as there was nothing to report It seems to have been a computer Glitch which triggered this statement in error We do apologize for any undue stress this caused Thank you for giving me a chance to respond to this question

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted]

This company is supposed to collect my recycling weeklyIt has not been collected in weeks without explanationEmails and phone messages by myself (and neighbors) have gone unacknowledged and unreturnedThe company just won't respondI am still being billed

This company has many internal issues 6/7/I set up residential trash pickup at the house with *** **/9/I realized I had never been billed so I reset up billing with [redacted] to end in October and paid billComplaints through summer of trash NOT being picked up, and I was told driver did not know he had to come to house (not curb) although this was how service was set up11/6/We asked to extend trash service to November and paid bill11/22/Trash overflowing again, complained about poor service 11/25/Two cans empty but one can still full Boat in driveway pushed into septic and prop broken off; trash driver denies hitting boat When we realize we had not had trash service except for once in November, we ask Updike to return $ [redacted] to us which they agree Instead of check, 12/21/we are sent BILL for $**!!! I call and [redacted] says she will take care of it, $ [redacted] bill is a mistake, she will have accounting send check 1/20/I am sent another bill for $ [redacted] now past

Updike continuously failed to provide garbage collectionSince paying them for services in January my garbage had not been collected on a regular basisI would call and if I were lucky enough to get an answer they would see they would take care of the problemMost recently, my garbage can set next to the street for over weeks with no pickupI called and emailed and neither were returnedAfter about the 5th call someone answered and I told them that I was unsatisfied with service and I wanted them to collect the trash and the container and terminate my serviceI was told that the route changed and that is why it wasn't picked upI told them that the can has been sitting there for whatever day of the weekI was told that it would be picked up Thursday (8/16)The garbage was not collectedDuring the time of them not providing service, I would constantly have to clean up garbage around the can due to bears in the areaOn Sunday (8/19), I delivered the can to their facility wit

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

I have a service agreement with Updike for them to pick up weekly trash from our house For the past weeks, Updike has not picked up the trash I have called their customer service and dispatch phone lines, but nobody ever answers the phone I have tried emailing, yet never receive a response I continue to get billed even though they do not pick up the garbage I would like to have this trash picked up and cancel my service with them immediately, but there is nobody to get in touch with I have had service issues with Updike in the past where they missed a week occasionally, but it has never been this bad and at least there was someone there to answer the phone Please help me

Updike provides pickup service for our household recycling We receive quarterly an account summary and current charges statement These statements often show we are behind even though we pay using on-line payment on or before the invoice dateThe most current was for 6/15/invoice date paid on 6/12/ When we call the listed number, there is always a "heavy all load" message given and when we leave a message requesting a call back, none is made in response Apparently we are not the only customers having these kinds of these problems The Updike [redacted] page has many negative questions and comments posts

My trash has not been picked up for almost four weeks I call repeatedly and the phone always goes to voice mail and no one returns the calls I have tried emailing per their instructions and the emails are returned undeliverable because their domain is not workingWhen I DO speak with them, they have records of prior phone calls, but always act surprised my trash has NOT been picked up It is always a driver issue I have requested pickups and been told they would send a truck and I am still waitingI have asked for updates several times on my account because the online payments are not being applied to the account I have not received it yetIn March, the driver backed into my driveway and pushed a trashcan through my ornamental fence and broke it When I called they said they would talk to the driver On a follow up call they told me that driver no longer works there, so I guess the fence is MY problemI do not know what is going on with this company, if they are closing or being sold, but nobody seems to care about good customer service

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

About years ago I signed a one year contract for residential customer dumpster service(It was normally a year contract but Tom let me sign it for one year).After signing the contract, delivering dumpster and when the first payment time came around, I fin out they only accept payment from check (or atleast that's what I was told)I told them I didn't have a checking account and I have a prepaid debit.So they just charged the fee for using a debit card.So after a few months, I decided I would just start paying lump sum payments.(Tom said that was fine.)During this year, dumping the dumpster was not a regular schedule.It was supposed to b dumped once a month.After the first year, it was paid in full(even the months it wasn't dumped).I agreed to keep it another year because we still had more cleaning to do and dumpster services are hard to come by in this areaThe second and third year to present, is awfulWhile not under contract, they do not dump on a regular basisThen try to

We cancelled our service in July due to many missed pickups (at least one missed pickup per month)We had an outstanding balance of less than $ [redacted] and informed them we would not pay due to the missed pickups and lack of service After cancellation, the driver stopped coming but we continued to be billed with Updike now charging us late feesWe tried calling where we got verbal confirmation our account was cancelled and that we owed nothingWe continued to be billed and the late fees piled up We wrote a letter informing Updike of the situation along with a check for the principal balance we owedUpdike cashed the check and we continued to be billed and the late fees piled up I received a call from a rep telling me that pickup would be on a different day that particular week (even though we hadn't received service in months), and I informed her to tell the supervisor that our account is cancelledWe continue to be billed to this day They have no physical off

Dumpster picked up on Dec As of Aug 2018, I still receive a monthly billI have called monthly and requested the account be closed but to no avail

My mother-in-law who passed away in July had an account with Updike Industries My husband, the executor of her estate, closed her trash account and sold her house in December of We continue to receive monthly invoices from Updike I have emailed Updike and called many times, and even spoke with someone not too long ago They told me they would take care of it and get the account closed out I just received another invoice yesterday for residential service The invoice has Updike Industries on it, but the envelope says Efficient Roll-Off & Recycling, Inc I called again yesterday after business hours and left another message asking them to call me

Updike Industries, Incwas concerned when the Revdex.com notified us regarding a customer's dissatisfaction with our companyUpdike Industries has been in business in 40+ years and strives to provide customers with the best possible serviceWhen service issues are brought to our attention, we address the situation accordingly to correct the problemOur goal is to work with the customer and resolve any service concerns to create a better working relationshipWe have confirmed that the concern on July 1, was resolved promptly after we were unable to to satisfy the customer's needsWe apologize for the inconvenience that was caused that has caused and will work diligently to prevent this type of situation in the future Sincerely, [redacted] Updike Industries

We have not had trash service in over three years My husband cancelled the service in and requested that the container be removed That removal never occurred After many calls to the office requesting the removal of the container, my husband “gave up” and stopped calling When he and I married a year and a half ago, I moved in and have been looking at that container ever since I grew tired of looking at it and made a call to Updike on February 3, I spoke with the person who answered the phone I explained the above situation She said that there was a $ [redacted] balance on the account She had no explanation of any kind except that it had been accruing since and had not been paid on since that time She said she had no notes on the account I asked for a manager and a man who identified himself as Kevin Norris picked up I explained the situation to Kevin Since that time I have called numerous other times and spoken with Kevin, with the owner, Tonya U***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.When I sent that email in December 2015, I have since paid off that balance prior To December like I said I would I sent multiple emails since the December emailI have a copy of the bill showing what's charged is from Dec to presentI will attach the bill most recent Regards, [redacted] ***

I called in July to discontinue my service with Updike due to poor service I had prepaid my account from July through September I had requested a refund of August and Septembers fees I have spoken with the company on four different occasions to resolve and get my refund I was told I was due a refund As of today, I have still not received said refund

This company continued to bill us for trash collection services even after they had sold out contract to a different company (without notifying us)We have been receiving invoices for past due payments despite them drafting our account monthly and they are currently sending us invoices showing approx $ [redacted] in past due paymentsThis is inaccurate and in the past their invoices reflected incorrect payment transactions which they told us to ignoreHowever we are currently receiving invoicing showing finance charges for a past due balance that has not only been paid, but our account was debited for months no services were providedI have called their office more than 15x leaving >9messages to various departments with no return call or follow up regarding the outstanding balance or lack of services providedI would like my acct closed and to be credited $ [redacted] for the month that was paid but no services were renderedI have bank statements showing monthly auto drafts as per our agreeme

On Monday April 9, I ordered one (1) CYD waste container to be delivered to my home addressI was told that it would take 24/hours to deliverBased on the information I provided the company with my credit card to be charged $ [redacted] for the containerI was charged the $***On Thursday I contacted the company to inquire about when the container would be delivered as 24/hours had passed and I had not received any information from the companyI was told that the container was scheduled for Friday the 13th deliveryI informed the company that I could not wait another day and to refund my cardI received an email from Audrey U [redacted] informing me that the credit / refund was issuedThe refund has still not been issued to my bank cardI have had several communications with Audrey U [redacted] informing her that the refund has not hit my cardShe initially told me it would show 7-days from 4/12/It has been now three weeks and still no refund and nothing from

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