Case #: *** We notified the customer that their pre-order items were delayed with our supplier and would be shipped soonThey requested a refund instead so we cancelled the order and refunded it on December 1st
Complaint: ***
I am
rejecting this response because 1st, I did not order item but 2. In fact I opened the package TODAY to confirm it. There is NO invoice, nothing in the package other than the outfits. Because they ignored my requests as well as the inquiry from the Revdex.com please explain WHY I would return the package when they already have my money and I have no clue as to whether they will give me a refund. The incompetence has already been shown as they said I ordered "an outfit". Again, I purchased outfits for my granddaughters for Thanksgiving I purchased them on Oct 8th. I was told on Oct 9th "You should receive an email with the next few days with the USPS tracking linkIf you do not receive your order within the next 7-days, please email me againI did X and no responseI sent a mssg via facebook and was advised "Great News! Your order #has shipped in case you missed the e-mail we sent with tracking here it is for you"The "label" was created on 11/17! According to tracking it will be here Friday, the day AFTER ThanksgivingI've asked for directions on how to make a return but no responses (X2) Finally, the outfits did arrive on Wed the day before Thanksgiving, however they were for my granddaughters who were visiting family out of town and LEFT on Wednesday morning. Trust me, I'm happy to return these outfits but I expect a FULL refund to include shipping both ways. They should also provide a copy of my invoice as they failed to do so.I remain shocked that a "reputable" company would IGNORE an inquiry from the Revdex.com. No wonder they have an F.
Sincerely,
*** ***
Case #: *** The customer placed a pre-order for items “expected” to be in stock around September 8thHowever, there were some delays with our supplier and the items were shipped to the customer on the 25th and we responded to the customers email at that time
Case #: *** There was a delay on one of the items with our supplierOnce we got the item in we shipped the order on October 26th and it delivered on the 29th
Case #: *** We have no record of the customer contacting us, email, live chat or Facebook private message is the best way to reach us around holidaysThe customer’s order had some delays due to an item with our supplier, however, the order shipped on November 9th
With holiday items our website states that they will will be shipped at least week before the given holidayIn this case we shipped the order in separate shipments, delivered on Nov10th, on Nov18th and on Nov23rdSo one of the items delivered on time and we can offer a refund on
the other once they are returned to usThanks!
Case #: *** There was an issue with this customer’s Facebook messages not getting created as tickets so our support team was unable to see them or respondHowever, the order did get shipped on November 9th and the delayed item in December once our supplier sent us the items that were delayed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I Would LiKe To Note Though That It Was Not Brought To The Post Office Until After I Contacted The Revdex.com
Sincerely,
*** ***
We responded to the customers concern within a few hours offering to ship out another necklace and asking if she wanted to exchange the dress for another size since she said it was too bigHowever, after looking through her pictures we can see the issue is the customer didn't tie the bow around the
waist and this is why it doesn't look like our pictureOnce it is tied it should fit fine just as we designed and advertised itShe then wrote back the next morning that she filed a complaint on the Revdex.com despite our customer service rep offering her optionsThe support ticket was then escalated and we responded in a few hours with the following:Hi ***,Once again we apologize that the dress you received is not as expected and the necklace that you received was broken.We sincerely apologize for the issues! Would you like to return the dress for a full refund, exchange or credit?I have prepared a return shipping label so that you can return it to usPlease include a note as to what you would like the returns department to do with the returned dress and necklaceThe return label was sent in a separate emailPlease let me know if you do not receive it.Please contact our customer service team again, if you need any further assistance!At this point the customer has not used the return label we provided via email so that she can get a refundOnce we get the items back then a refund will be processed and given to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Sometimes an item will be late with our supplier and we notify the customers that are effectedAs soon as the item came in we shipped their order Priority so it arrived in days which was within the days before a holiday that we promise on our websiteIf the customer no longer wanted the item then we would have no problem processing a return
We have been in contact with the customer through this process and we notified them that there was an issue with USPS sending the package to the mail recovery center in GeorgiaIt was stuck there for a few weeks and then delivered to the customer and we told them to write return to sender on it and
we would process a full refundWe got the package back and processed the refund on July 16th and notified the customer via emailIssues like this rarely happen with the post office, however, we did our best to find out what was going on and keeping the customer informed
"The customer's order was shipped on the 16th even though it didn't get scanned by USPS until the 22ndSometimes, rarely, orders can take time to updated with USPS due to issues outside our controlTracking does show the package was delivered on the 24thThe reason for the delays was
the stripe pumpkin dress and boo scarf set were originally made wrong by our supplier, so it took time to have them remadeThis doesn't happen very often and we have sent the customer a gift card now as well due to the issues."Thanks!My Very Best Always,Cindy
Case #: *** After the automated response we followto let the customer know the status of their orderThe customer’s order contained an item that was delayed with our supplierWe shipped the order on October 29th and it delivered on the 31st
I confirmed that the item in this order was in stock when the customer purchased, however, we were behind a few days from pre-orders and shipped the order as soon as we could (a few days late)The good news is the order was delivered now and we are going to email the customer a gift card due to the
delays
Case #: *** We shipped part of the customer’s order in shipments on November 3rdWe responded to the customer about the items that we were unable to ship and they changed the items to something else and the order has been shipped in full
We are so sorry about the issues, we checked all of your support tickets and it seems after our response in October, about your order getting ready to ship, all subsequent tickets were getting closed automatically with no response.I have gone ahead and emailed you a return label to send the items backOnce we receive the package a refund will be sent via PaypalThanks!
Case #: *** We notified the customer that their pre-order items were delayed with our supplier and would be shipped soonThey requested a refund instead so we cancelled the order and refunded it on December 1st
Complaint: ***
I am
rejecting this response because 1st, I did not order item but 2. In fact I opened the package TODAY to confirm it. There is NO invoice, nothing in the package other than the outfits. Because they ignored my requests as well as the inquiry from the Revdex.com please explain WHY I would return the package when they already have my money and I have no clue as to whether they will give me a refund. The incompetence has already been shown as they said I ordered "an outfit". Again, I purchased outfits for my granddaughters for Thanksgiving I purchased them on Oct 8th. I was told on Oct 9th "You should receive an email with the next few days with the USPS tracking linkIf you do not receive your order within the next 7-days, please email me againI did X and no responseI sent a mssg via facebook and was advised "Great News! Your order #has shipped in case you missed the e-mail we sent with tracking here it is for you"The "label" was created on 11/17! According to tracking it will be here Friday, the day AFTER ThanksgivingI've asked for directions on how to make a return but no responses (X2) Finally, the outfits did arrive on Wed the day before Thanksgiving, however they were for my granddaughters who were visiting family out of town and LEFT on Wednesday morning. Trust me, I'm happy to return these outfits but I expect a FULL refund to include shipping both ways. They should also provide a copy of my invoice as they failed to do so.I remain shocked that a "reputable" company would IGNORE an inquiry from the Revdex.com. No wonder they have an F.
Sincerely,
*** ***
Case #: *** The customer placed a pre-order for items “expected” to be in stock around September 8thHowever, there were some delays with our supplier and the items were shipped to the customer on the 25th and we responded to the customers email at that time
Case #: *** There was a delay on one of the items with our supplierOnce we got the item in we shipped the order on October 26th and it delivered on the 29th
Case #: *** We have no record of the customer contacting us, email, live chat or Facebook private message is the best way to reach us around holidaysThe customer’s order had some delays due to an item with our supplier, however, the order shipped on November 9th
Case #: *** There was a delay with the headband in the customer’s orderThe order shipped on October 21st and delivered on the 26th
With holiday items our website states that they will will be shipped at least week before the given holidayIn this case we shipped the order in separate shipments, delivered on Nov10th, on Nov18th and on Nov23rdSo one of the items delivered on time and we can offer a refund on
the other once they are returned to usThanks!
Case #: *** There was an issue with this customer’s Facebook messages not getting created as tickets so our support team was unable to see them or respondHowever, the order did get shipped on November 9th and the delayed item in December once our supplier sent us the items that were delayed
Case #: *** There was a delay on an item in the customer’s order, however, we shipped the order on October 26th and the customer agreed to keep it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I Would LiKe To Note Though That It Was Not Brought To The Post Office Until After I Contacted The Revdex.com
Sincerely,
*** ***
We responded to the customers concern within a few hours offering to ship out another necklace and asking if she wanted to exchange the dress for another size since she said it was too bigHowever, after looking through her pictures we can see the issue is the customer didn't tie the bow around the
waist and this is why it doesn't look like our pictureOnce it is tied it should fit fine just as we designed and advertised itShe then wrote back the next morning that she filed a complaint on the Revdex.com despite our customer service rep offering her optionsThe support ticket was then escalated and we responded in a few hours with the following:Hi ***,Once again we apologize that the dress you received is not as expected and the necklace that you received was broken.We sincerely apologize for the issues! Would you like to return the dress for a full refund, exchange or credit?I have prepared a return shipping label so that you can return it to usPlease include a note as to what you would like the returns department to do with the returned dress and necklaceThe return label was sent in a separate emailPlease let me know if you do not receive it.Please contact our customer service team again, if you need any further assistance!At this point the customer has not used the return label we provided via email so that she can get a refundOnce we get the items back then a refund will be processed and given to the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Sometimes an item will be late with our supplier and we notify the customers that are effectedAs soon as the item came in we shipped their order Priority so it arrived in days which was within the days before a holiday that we promise on our websiteIf the customer no longer wanted the item then we would have no problem processing a return
We have been in contact with the customer through this process and we notified them that there was an issue with USPS sending the package to the mail recovery center in GeorgiaIt was stuck there for a few weeks and then delivered to the customer and we told them to write return to sender on it and
we would process a full refundWe got the package back and processed the refund on July 16th and notified the customer via emailIssues like this rarely happen with the post office, however, we did our best to find out what was going on and keeping the customer informed
"The customer's order was shipped on the 16th even though it didn't get scanned by USPS until the 22ndSometimes, rarely, orders can take time to updated with USPS due to issues outside our controlTracking does show the package was delivered on the 24thThe reason for the delays was
the stripe pumpkin dress and boo scarf set were originally made wrong by our supplier, so it took time to have them remadeThis doesn't happen very often and we have sent the customer a gift card now as well due to the issues."Thanks!My Very Best Always,Cindy
Case #: *** After the automated response we followto let the customer know the status of their orderThe customer’s order contained an item that was delayed with our supplierWe shipped the order on October 29th and it delivered on the 31st
I confirmed that the item in this order was in stock when the customer purchased, however, we were behind a few days from pre-orders and shipped the order as soon as we could (a few days late)The good news is the order was delivered now and we are going to email the customer a gift card due to the
delays
This complaint was submitted months ago
Case #: *** We shipped part of the customer’s order in shipments on November 3rdWe responded to the customer about the items that we were unable to ship and they changed the items to something else and the order has been shipped in full
We are so sorry about the issues, we checked all of your support tickets and it seems after our response in October, about your order getting ready to ship, all subsequent tickets were getting closed automatically with no response.I have gone ahead and emailed you a return label to send the items backOnce we receive the package a refund will be sent via PaypalThanks!