Case #: *** The customer’s order shipped on September 25th and delivered on the 28thThe customer requested a refund and we couldn’t process a refund because they had an open dispute with PaypalSince the customer received their order later due to a delay with our supplier we offered a
partial refund and the customer could keep the itemsThe customer accepted our offer and a gift card has been sent now as well
Case #: [redacted] The customer’s order contained an item delayed with our supplier, however, we shipped the order on October 18th and it delivered on the 21st in time for the holiday.
Case #: [redacted] The customer accidently ordered 2 blankets, this is the reason why they got an item they didn’t order because we couldn’t cancel the item before it got shipped out. We attempted to refund their shipping charges and the extra blanket, however, they had an open Paypal claim so it...
would not allow us to. We sent the customer a credit instead due to the issues.
Case #: [redacted] We offered the customer a few options for the items that we were unable to ship. They chose to just get a refund and we processed the refund on November 21st.
Case #: [redacted] The reason for the delay on this order was one Halloween item was delayed with our supplier. We shipped the customer’s order on October 20th and it delivered on October 24th in time for the holiday.
There was a rare situation that caused some items on our website to show in stock when they were actually sold out. We fixed the issue as fast as we could but a few orders like this one went through. We processed the full refund on 8-29 and cancelled the customers order as requested.
The customer's order contained a headband that was delayed by our supplier, they requested a refund and our support team was a few days behind so the refund was processed a few days late (on Monday). Due to the issues/delays we are going to email the customer a gift card as well.
Case #: [redacted] There was an item delayed with our supplier, however, we did ship the customer’s pre-order on October 15th and tracking shows it delivered on the 26th. The customer was checking the wrong tracking number initially and this was the reason for the confusion.
Complaint: [redacted]
I am rejecting this response because: Yes, there was a glitch in the quantity of the blanket purchased. I noticed as I placed the order because the total was wrong. I immediately called and left a message as well as emailed the customer service dept. OVER and OVER. Called over and over for the next 2 MONTHS! Nothing back. The item was not sent out that was a false statement. I do not agree with this response from this company. And it's almost been a YEAR! They are just now responding to the complaint after almost a YEAR??? Exactly what happened with my order. No customer service to help at all. I had to dispute my order with PayPal for them to refund me because the company refused to call or email me back. PAYPAL Took care of this issue for me. PLEASE CLOSE THIS COMPLAINT THANK YOU Revdex.com
Sincerely,
[redacted]
Case #: [redacted] The customer opened several tickets instead of replying the same one and this caused some confusion between our support team. The customer ordered an item that was delayed with our supplier and we were going to refund that item and ship the rest. However, the item came in and we...
shipped the entire order on October 22nd and it delivered in time for the holiday on October 25th.
We were in communication with the customer about her items being pre-orders that take several weeks before they are in stock and ready to ship.We mentioned that there was one item we were waiting on and expected her order to ship in a few days. We followed through with what we said and shipped...
her order out on the 30th it the tracking number shows delivery expected y Monday. If the customer no longer wants the item they can write return to sender on it and we will refund the amount she paid.
Case #: [redacted] We shipped the Thanksgiving items in the order on November 18th and tracking shows they delivered to their address on November 22nd. The customer must have checked the mail too early or got them the next day since they didn’t email us back after our response on the 22nd.
Case #: [redacted] We shipped the order on November 18th to arrive before the holiday, however, the customer’s address was wrong because the post office returned the package as no such number. So we processed a full refund on December 9th when the package came back to us.
Case #: [redacted] We shipped the customer’s order on November 17th and the USPS had some delays updating the tracking. However, tracking shows it delivered in time for the holiday on the 23rd.
Case #: [redacted] There was an issue with our inventory count and that’s why there were a few items that we could not ship. The 3 items were refunded and the rest of the order was shipped. Also the customer has recently placed another order with us and was shipped timely without issues.
Sometimes items do get delayed with our supplier. We stayed in contact about the delayed items and the customer could have cancelled the order or changed it to something else at any time.
Case #: [redacted] One of the items the customer ordered was delayed, however, it still shipped and delivered in time on November 23rd. The customer said if it arrived late they would be sending it back unopened. We never received the return since it arrived on time.
Case #: [redacted] We responded to all of the customer’s questions within 24-48 hours. The issue was the beanie hat was out of stock so we contacted the customer to change that item and sent a headband instead and we shipped the order on October 15th and it...
delivered on the 18th in time for the holiday as promised.
We are sorry for the delays on your order, it was shipped on week 8 after you placed the order so yes it was late due to some delays with our supplier. Most items are on time, however, sometimes there are issues like this and we do our best to work through it and ship as fast as possible. As far as...
the label only showing it was created, this is because it takes about 24 hours to update. If you check the tracking link again today you will see it is in Provo now and shows expected delivery for Saturday. Once again we are sorry about the issues and would like to offer you a gift card that you can use towards a future purchase on our website as issues like this are rare and we know we can serve you better next time. Thanks!
Case #: *** The customer’s order shipped on September 25th and delivered on the 28thThe customer requested a refund and we couldn’t process a refund because they had an open dispute with PaypalSince the customer received their order later due to a delay with our supplier we offered a
partial refund and the customer could keep the itemsThe customer accepted our offer and a gift card has been sent now as well
Case #: [redacted] The customer’s order contained an item delayed with our supplier, however, we shipped the order on October 18th and it delivered on the 21st in time for the holiday.
Case #: [redacted] The customer accidently ordered 2 blankets, this is the reason why they got an item they didn’t order because we couldn’t cancel the item before it got shipped out. We attempted to refund their shipping charges and the extra blanket, however, they had an open Paypal claim so it...
would not allow us to. We sent the customer a credit instead due to the issues.
Case #: [redacted] We offered the customer a few options for the items that we were unable to ship. They chose to just get a refund and we processed the refund on November 21st.
Case #: [redacted] The reason for the delay on this order was one Halloween item was delayed with our supplier. We shipped the customer’s order on October 20th and it delivered on October 24th in time for the holiday.
There was a rare situation that caused some items on our website to show in stock when they were actually sold out. We fixed the issue as fast as we could but a few orders like this one went through. We processed the full refund on 8-29 and cancelled the customers order as requested.
The customer's order contained a headband that was delayed by our supplier, they requested a refund and our support team was a few days behind so the refund was processed a few days late (on Monday). Due to the issues/delays we are going to email the customer a gift card as well.
Case #: [redacted] There was an item delayed with our supplier, however, we did ship the customer’s pre-order on October 15th and tracking shows it delivered on the 26th. The customer was checking the wrong tracking number initially and this was the reason for the confusion.
Complaint: [redacted]
I am rejecting this response because: Yes, there was a glitch in the quantity of the blanket purchased. I noticed as I placed the order because the total was wrong. I immediately called and left a message as well as emailed the customer service dept. OVER and OVER. Called over and over for the next 2 MONTHS! Nothing back. The item was not sent out that was a false statement. I do not agree with this response from this company. And it's almost been a YEAR! They are just now responding to the complaint after almost a YEAR??? Exactly what happened with my order. No customer service to help at all. I had to dispute my order with PayPal for them to refund me because the company refused to call or email me back. PAYPAL Took care of this issue for me. PLEASE CLOSE THIS COMPLAINT THANK YOU Revdex.com
Sincerely,
[redacted]
Case #: [redacted] The customer opened several tickets instead of replying the same one and this caused some confusion between our support team. The customer ordered an item that was delayed with our supplier and we were going to refund that item and ship the rest. However, the item came in and we...
shipped the entire order on October 22nd and it delivered in time for the holiday on October 25th.
We were in communication with the customer about her items being pre-orders that take several weeks before they are in stock and ready to ship.We mentioned that there was one item we were waiting on and expected her order to ship in a few days. We followed through with what we said and shipped...
her order out on the 30th it the tracking number shows delivery expected y Monday. If the customer no longer wants the item they can write return to sender on it and we will refund the amount she paid.
Case #: [redacted] We shipped the Thanksgiving items in the order on November 18th and tracking shows they delivered to their address on November 22nd. The customer must have checked the mail too early or got them the next day since they didn’t email us back after our response on the 22nd.
Case #: [redacted] We shipped the order on November 18th to arrive before the holiday, however, the customer’s address was wrong because the post office returned the package as no such number. So we processed a full refund on December 9th when the package came back to us.
Case #: [redacted] We shipped the customer’s order on November 17th and the USPS had some delays updating the tracking. However, tracking shows it delivered in time for the holiday on the 23rd.
Case #: [redacted] There was an issue with our inventory count and that’s why there were a few items that we could not ship. The 3 items were refunded and the rest of the order was shipped. Also the customer has recently placed another order with us and was shipped timely without issues.
Sometimes items do get delayed with our supplier. We stayed in contact about the delayed items and the customer could have cancelled the order or changed it to something else at any time.
Case #: [redacted] One of the items the customer ordered was delayed, however, it still shipped and delivered in time on November 23rd. The customer said if it arrived late they would be sending it back unopened. We never received the return since it arrived on time.
Complaint: [redacted]
I am rejecting this response because:This issue is about 8 MONTHS old.
Sincerely,
[redacted]
Case #: [redacted] We responded to all of the customer’s questions within 24-48 hours. The issue was the beanie hat was out of stock so we contacted the customer to change that item and sent a headband instead and we shipped the order on October 15th and it...
delivered on the 18th in time for the holiday as promised.
We are sorry for the delays on your order, it was shipped on week 8 after you placed the order so yes it was late due to some delays with our supplier. Most items are on time, however, sometimes there are issues like this and we do our best to work through it and ship as fast as possible. As far as...
the label only showing it was created, this is because it takes about 24 hours to update. If you check the tracking link again today you will see it is in Provo now and shows expected delivery for Saturday. Once again we are sorry about the issues and would like to offer you a gift card that you can use towards a future purchase on our website as issues like this are rare and we know we can serve you better next time. Thanks!