Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
Dear *** ***,We apologize that it has taking longer than for us to get results to our inquiry into your missing bonusWhen you reached out to us in October, both *** and *** had difficulties matching the transaction amount with your credit card statement*** reported a
transaction was made in July for $2961.96, however this is did not match your *** statement for the same transaction which showed $To qualify for the bonus the purchase has to be paid in full with your *** card and not with more than one payment mechanism (e.g., a gift card and the Upromise Credit Card), and this mismatch caused the bonus to not post automatically.With your help this week in providing us with the receipt, we were able to determine that you had used a coupon code which reduced the price of the transactionWe confirmed this with our partner and the bonus of $will be posted to your account within the next business daysWe have also reached out to our partner to ensure a reporting issue such as this does not happen again.Again we do apologize for the length of time it has taken to resolve this issue, and appreciate your help in providing the documentation needed to confirm the bonusIf you have any additional questions please feel free to reach out to us.Thank you,Upromise Customer Service Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Their documentation does not say that it takes upwards of months for redemptionEven if their is adequate documentation of this between them and my credit card, it does not change that it is an unreasonable time frame*** said that they do not transfer funds via wire or other direct transfer and made no indication on the phone that they intended to do soSo, while my comments are "taken under advisement," the outcome is the sameRegardless of documentation, taking upwards of months to provide me with my money is not reasonable and their company's Revdex.com rating should reflect their poor serviceIf they are unable to provide in this thread two things: 1) the specific plan that UPromise will be implementing (specific changes tot their processes and a timeframe for its rollout); AND 2) an offer to overnight me my funds after they cut checks on May 7thOtherwise, it's business as usual and their Revdex.com rating should reflect this
Regards,
*** ***
Dear *** ***,
When you enrolled as a Upromise member, you agreed
to our terms and conditions and that your use of this site and your
participation in the Upromise service is subject to the Member AgreementBy
enrolling in the Upromise Service, you also acknowledged that you have read
and
understood the Agreement and that you agree to be bound by all of its terms.
We have identified your account, in conjunction
with an additional account, as being involved in a pattern of purchases from
Upromise merchant partners for the apparent purpose of resale or commercial
purposesThis was later confirmed with the documentation sent to us, which
included invoices from the additional account confirming that these accounts
have been used in an attempt to circumvent the terms of service
In
accordance with the Upromise Shopping Terms and Conditions (the “Shopping
Terms”), purchases of products, services sold or promoted for resale or
commercial use of any kind are not eligible for contributions, and your abuse
of the Upromise service in this manner constitutes a violation of both the
Shopping Terms and the Upromise Member Agreement (the “Agreement”)In
addition, this activity also violates the terms and conditions established by
several Upromise merchant partners, including without limitation, ***,
and ***This information can be found in the “Offer and Details” link
for each merchant partner
Accordingly, pursuant to Sections 12, and of
the Agreement, we reserve the right to rescind Contributions and to bar further
Contributions to, and terminate your membership if we believe in our discretion
that you are abusing or have abused the Service, including, without limitation,
by engaging in fraudulent activitiesAs part of the member agreement you also
agreed to forfeit any and all Contributions in the Rewards Account should we
believe in our discretion that you have abused the Service.
Should you have any additional questions and or
concerns, we encourage you to visit the Upromise Member Agreement *** *** *** *** *** *** *** ***
Sincerely,
***
Upromise Customer Service Operations Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I also Called the Ohio Unclaimed funds and they said they have my money there but I need to fill out a form which they were to send me in Sept 2016. I still havent got the form. Doesn't take months to send me form so I can get my money. When I call there, it takes forever for them to answser. Last time I called, they hung up on me. I can send you the acct paperwork . Regards,
*** ***
Dear *** ***,We apologize you did not receive cash back from the *** ***When we submitted your missing transaction to *** *** they conducted research into why it did not post to your Upromise account, and determined that your purchase was not eligible due to a
search channel conflict. We always encourage our members to be very careful to ensure that they click on our link, and then do not click on any banner ads afterwards, or have multiple browser windows open. Additionally, browser add-ons like *** and *** operate in the background and can add discounts/coupons, or can throw off the referral even when their coupons are not applied. Looking at your account, we see that you have not used the Upromise service to shop online in over a year, and so may not be aware of how the service worksAs such, we will issue a onetime courtesy adjustment in the amount of $to your Upromise accountPlease allow business days for this adjustment to be posted to your Upromise account, after which time you will be able to review the transaction in the Transaction History section of your account. It is also important that our members are familiar with the eligibility requirements when shopping with our online merchantsFor more information on how to shop through Upromise or eligibility requirements, please visit these resources: • Upromise Online Shopping Terms & Conditions: http://shop.upromise.com/mall/terms-conditions•Upromise Online Shopping FAQ’s: https://lty.s.upromise.com/member/help/earningRewards.do#onlineAdditionally, when shopping at https://shop.upromise.com, always review merchant specific offer details, including restrictions and special offers by clicking on the "Offers & Details" links or the "Offer Details" page when clicking over to a merchant site. Please feel free to contact Upromise Customer Care if you have any questions via our online contact us form, by email at [email protected], or by calling us at ***We are available to assist you Mon-Fri AM until PM EST. Sincerely,Upromise Service Support Team
I would like to go on record to state that the business (Upromise.com) is not providing me with a credit as a "courtesy". They are providing me with the requested credit/cash back award because I am entitled to it in accordance with their terms. The fact that the vendors (*** and/or ***) claim that I provided incorrect invoice numbers is contradicted by the copies of the ACTUAL invoices that I provided to Upromise.com, TWICE. Said invoices substantiate the order numbers that I previously provided as well as the dates of the purchases at issue.Moreover, I would likely be less incensed if this were an isolated incident - it is not (based not only on my own experiences, but based on the complaints filed by other users with the Revdex.com). Admittedly, mistakes happen. However, correctly awarding cash back is the business of Upromise - there should be more of an effort to ensure that this is done accurately and with as less inconvenience to the end customer as possible (recall that on two separate occasions, I provided Upromise with copies of my invoices at issue)
We certainty appreciate your feedback, and rest
assured that we are taking your concerns seriouslyCurrently we are working
with our partners to determine why their records are not showing your
transactions, and how we can prevent this from happening in the futureYour
account has been given a courtesy adjust from Upromise as the merchants had deemed
your transactions as ineligible for rewards, and as a valued member we want to
do right by youWe hope to continue helping you save for education and on
improving the services for all of our members.
Thank you for being a valued member of Upromise
Dear *** ***,
We appreciate you reaching out to us in reference to the
difficulties you are experiencing with receiving your withdrawal check from
November 9th, When you did not receive the paper check we sent to you,
there was an attempt to send you a eCheck on December 9th, and
on January
25th We do apologize that you have not received the check as of yet, and
want to ensure that you do get the rewards you have earned
After being able to connect to you by email, we were able to
confirm the address in which you wanted us to send a new paper check to
We will be sending the check via *** and provide you the tracking
number so that you may monitor its deliveryYou also have a contact number and email
address to us directly should you run into any issues with receiving the check
We appreciate your assistance in this and will have this
resolved for you soon
Thank you for being a Upromise member and have a great day!
*** & ***Service Support, Customer Service
Dear *** ***,
We appreciate you reaching out to us in reference
to your $cash back reward that you earnedThe reward posted to your
account as pending on 11/11/from your *** Upromise ***When
you contacted both *** and Upromise via conference phone
on 11/29/2016, we
informed you that the funds will be available for removal within days of the
posted dateUpromise encouraged you to go online or call us back to request
the check when the reward had funded into your Upromise account, and ***
reconfirmed the information provided.
On 2/14/you reached back out to Upromise in
order to request a check to be cut for the available balance in your accountThe
agent who spoke to you assisted in getting the check requested, and advised you
that we will have that check sent to you within days as checks are cut on or
about the 7th of each monthThe check will be for the amount of
$and will be sent to the mailing address you have on file with Upromise.
Should you have any additional questions, we
encourage you to reach out to us either by calling *** Mon-Fri
9am-9pm EST, or by emailing us at ***
We want to thank you for being a Upromise member,
and look forward to helping you earn more cash back rewards in the future
Sincerely,
***Upromise Customer Service Operations Manager
Dear *** ** ***,
I appreciate you reaching out to us in reference to
the difficulties you were experiencing with receiving your withdrawal check from
January 7th, When you did not receive the paper check we sent to your registered mailing address, you contacted us by
phone on March 10th, looking to receive a reissued
checkAt that time we did advise you that it can take up to 30days to receive an e-check and confirmed the email address you wished to have it sent to
After being able to connect with you over the phone on Thursday April 7th, 2016, I was able to confirm
that we would be sending you an e-check to your email address no later than Friday, March 8th,
I also provided you with a contact number to directly contact me should you
run into any further issues with receiving this e-check
We appreciate your assistance and hope to have this resolved for you soon
Thank you for being a Upromise member and have a great day!
***
Service Support, Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
For the same order, the first cashback request for this order is declined, but the second request for this order is acceptedThe second request for this order is out of days windowIt means Upromise still can check cashback after daysI only have one account with UpromiseI only receive money from my only Upromise account, which is ***
Regards,
*** ***
Hello *** ***,
I appreciate the time you took to speak with me
over the phone in reference to your concerns, and apologize again for the issue
you had requesting your fundsAs we discussed, your funds were indeed
escheated to the State of California and you will need to claim the
funds
directly from themI am also looking into how your request for a check from us
failed to process before the escheatment process happenedAs this was an
individual case issue it may take time for us to confirm the error and have it
correctedThe information you provided is greatly appreciated as it will help
us to research the issue
To make things right Upromise will be sending you
a check in the amount of $in the mail on Monday (6/29/15)This will be
in addition to the funds that you will be claiming from the State of
CaliforniaAdditionally I was able to find the link which confirms your funds
are with the State and allows you to claim themIf you have any issues finding
the link, please reach out to me and I will send you the link
I want to thank you for being a Upromise member,
and look forward to working with you in the future
Thank you,
***
Upromise Customer Service Support Lead
Hello *** ***,
I do apologize that I had not
received any of your original emailed corresponds with the documented
information we needed to release your accountAfter requesting that you resend
me the information to my verified email address, I was able to receive your
reply
After careful review, we have determined that your
account is secure and can be releasedThis may take hours to show on your
end and if you have any trouble accessing it after that please let me know
Once the account has been released you can then process your request to have
funds withdrawn from the accountPlease be advised that anything 1K or more
does require a signature guarantee to be notarized, and you can send that
document directly to me at the address that I provided to you so I can ensure
that we process it accordingly.
In answer to your negative rewards inquiry with
*** please note that when they were a partner they had a no reseller
policyThis policy does not allow for the purchase of items used for the
intent of resell, and resulted in the merchant reversing rewards for violating
that policyAdditionally please be aware that *** ***/*** *** has the
same reseller policy, and we are requesting that you no longer shop through the
Upromise website for this merchant as they will reverse rewards for violating
that policyWe encourage you to review all of our merchant’s policy’s and
offer details before making purchases as several of our merchants do not allow
resellers to gain cash back.
I really appreciate you sending the required pieces of
information to ensure your account was not accessed/created fraudulentlyThe
security of our members is very important to us and I am glad we were able to
clear this up for you.
Should
you have any additional questions and/or concerns please just let us know
Thank
you,?
***
- Upromise Customer Service Support Lead
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This letter does not explain why this is not done automatically and what step steps ar being done to make sure this does not happen again. These take a lot of time and effort. I still have not seen the additional points in my account. I still feel this is advertisement.
Regards,
*** ***
Dear *** ***,
We apologize that it took longer than to remove your
email address from our systemThanks to your notification we were able to find
an individual sync error with your Upromise accountWe have corrected this
error and you have been removed from all marketing from
Upromise and our
partners as of 9/8/Upromise may continue to send you emails for
administrative purposes, such as monthly statementsIf you have any additional
questions or concerns please feel free to reach out to us
We look forward to helping you reach your educational goals
and thank you for being a Upromise member
Thanks,
Upromise Customer Service Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It is all said by UpromiseBut the fact is that they got the money from a lot sellers or websites but did not give it to meIt is simple and plainThey have the right to close my account which is fine, but they should give the money to meThey said I violate the policy, then please prove it and prove every transaction pleaseThe cashback I earn are more than year, some are more than years agoBut they said nothing about itThey just waited I earned again and agian for them, then just shut down the account one day, so they can steal the money from me.I know I cannot do anything since they have the money now and we are always the weaker oneI never expect that they will return the money to me beacause of it, but I will try my best to let everyone know how Upromise works and how they just steal money from meIf they can prove that they did not get any money from the seller because of my transactions, they I will pass it
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Upromise was very quick to act on this complaint and the money has been credited to my account. I was also notified by emails as to the status of my complaint. Thank you
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I will wait to receive my check. I also state that waiting ANOTHER 45 days to receive the promised payment is OUTRAGEOUS!!! I wish to leave a NEGATIVE report on this business with the Revdex.com.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **
Dear *** ***,We apologize that it has taking longer than for us to get results to our inquiry into your missing bonusWhen you reached out to us in October, both *** and *** had difficulties matching the transaction amount with your credit card statement*** reported a
transaction was made in July for $2961.96, however this is did not match your *** statement for the same transaction which showed $To qualify for the bonus the purchase has to be paid in full with your *** card and not with more than one payment mechanism (e.g., a gift card and the Upromise Credit Card), and this mismatch caused the bonus to not post automatically.With your help this week in providing us with the receipt, we were able to determine that you had used a coupon code which reduced the price of the transactionWe confirmed this with our partner and the bonus of $will be posted to your account within the next business daysWe have also reached out to our partner to ensure a reporting issue such as this does not happen again.Again we do apologize for the length of time it has taken to resolve this issue, and appreciate your help in providing the documentation needed to confirm the bonusIf you have any additional questions please feel free to reach out to us.Thank you,Upromise Customer Service Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Their documentation does not say that it takes upwards of months for redemptionEven if their is adequate documentation of this between them and my credit card, it does not change that it is an unreasonable time frame*** said that they do not transfer funds via wire or other direct transfer and made no indication on the phone that they intended to do soSo, while my comments are "taken under advisement," the outcome is the sameRegardless of documentation, taking upwards of months to provide me with my money is not reasonable and their company's Revdex.com rating should reflect their poor serviceIf they are unable to provide in this thread two things: 1) the specific plan that UPromise will be implementing (specific changes tot their processes and a timeframe for its rollout); AND 2) an offer to overnight me my funds after they cut checks on May 7thOtherwise, it's business as usual and their Revdex.com rating should reflect this
Regards,
*** ***
Dear *** ***,
When you enrolled as a Upromise member, you agreed
to our terms and conditions and that your use of this site and your
participation in the Upromise service is subject to the Member AgreementBy
enrolling in the Upromise Service, you also acknowledged that you have read
and
understood the Agreement and that you agree to be bound by all of its terms.
We have identified your account, in conjunction
with an additional account, as being involved in a pattern of purchases from
Upromise merchant partners for the apparent purpose of resale or commercial
purposesThis was later confirmed with the documentation sent to us, which
included invoices from the additional account confirming that these accounts
have been used in an attempt to circumvent the terms of service
In
accordance with the Upromise Shopping Terms and Conditions (the “Shopping
Terms”), purchases of products, services sold or promoted for resale or
commercial use of any kind are not eligible for contributions, and your abuse
of the Upromise service in this manner constitutes a violation of both the
Shopping Terms and the Upromise Member Agreement (the “Agreement”)In
addition, this activity also violates the terms and conditions established by
several Upromise merchant partners, including without limitation, ***,
and ***This information can be found in the “Offer and Details” link
for each merchant partner
Accordingly, pursuant to Sections 12, and of
the Agreement, we reserve the right to rescind Contributions and to bar further
Contributions to, and terminate your membership if we believe in our discretion
that you are abusing or have abused the Service, including, without limitation,
by engaging in fraudulent activitiesAs part of the member agreement you also
agreed to forfeit any and all Contributions in the Rewards Account should we
believe in our discretion that you have abused the Service.
Should you have any additional questions and or
concerns, we encourage you to visit the Upromise Member Agreement *** *** *** *** *** *** *** ***
Sincerely,
***
Upromise Customer Service Operations Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I also Called the Ohio Unclaimed funds and they said they have my money there but I need to fill out a form which they were to send me in Sept 2016. I still havent got the form. Doesn't take months to send me form so I can get my money. When I call there, it takes forever for them to answser. Last time I called, they hung up on me. I can send you the acct paperwork . Regards,
*** ***
Dear *** ***,We apologize you did not receive cash back from the *** ***When we submitted your missing transaction to *** *** they conducted research into why it did not post to your Upromise account, and determined that your purchase was not eligible due to a
search channel conflict. We always encourage our members to be very careful to ensure that they click on our link, and then do not click on any banner ads afterwards, or have multiple browser windows open. Additionally, browser add-ons like *** and *** operate in the background and can add discounts/coupons, or can throw off the referral even when their coupons are not applied. Looking at your account, we see that you have not used the Upromise service to shop online in over a year, and so may not be aware of how the service worksAs such, we will issue a onetime courtesy adjustment in the amount of $to your Upromise accountPlease allow business days for this adjustment to be posted to your Upromise account, after which time you will be able to review the transaction in the Transaction History section of your account. It is also important that our members are familiar with the eligibility requirements when shopping with our online merchantsFor more information on how to shop through Upromise or eligibility requirements, please visit these resources: • Upromise Online Shopping Terms & Conditions: http://shop.upromise.com/mall/terms-conditions•Upromise Online Shopping FAQ’s: https://lty.s.upromise.com/member/help/earningRewards.do#onlineAdditionally, when shopping at https://shop.upromise.com, always review merchant specific offer details, including restrictions and special offers by clicking on the "Offers & Details" links or the "Offer Details" page when clicking over to a merchant site. Please feel free to contact Upromise Customer Care if you have any questions via our online contact us form, by email at [email protected], or by calling us at ***We are available to assist you Mon-Fri AM until PM EST. Sincerely,Upromise Service Support Team
I would like to go on record to state that the business (Upromise.com) is not providing me with a credit as a "courtesy". They are providing me with the requested credit/cash back award because I am entitled to it in accordance with their terms. The fact that the vendors (*** and/or ***) claim that I provided incorrect invoice numbers is contradicted by the copies of the ACTUAL invoices that I provided to Upromise.com, TWICE. Said invoices substantiate the order numbers that I previously provided as well as the dates of the purchases at issue.Moreover, I would likely be less incensed if this were an isolated incident - it is not (based not only on my own experiences, but based on the complaints filed by other users with the Revdex.com). Admittedly, mistakes happen. However, correctly awarding cash back is the business of Upromise - there should be more of an effort to ensure that this is done accurately and with as less inconvenience to the end customer as possible (recall that on two separate occasions, I provided Upromise with copies of my invoices at issue)
We certainty appreciate your feedback, and rest
assured that we are taking your concerns seriouslyCurrently we are working
with our partners to determine why their records are not showing your
transactions, and how we can prevent this from happening in the futureYour
account has been given a courtesy adjust from Upromise as the merchants had deemed
your transactions as ineligible for rewards, and as a valued member we want to
do right by youWe hope to continue helping you save for education and on
improving the services for all of our members.
Thank you for being a valued member of Upromise
Dear *** ***,
We appreciate you reaching out to us in reference to the
difficulties you are experiencing with receiving your withdrawal check from
November 9th, When you did not receive the paper check we sent to you,
there was an attempt to send you a eCheck on December 9th, and
on January
25th We do apologize that you have not received the check as of yet, and
want to ensure that you do get the rewards you have earned
After being able to connect to you by email, we were able to
confirm the address in which you wanted us to send a new paper check to
We will be sending the check via *** and provide you the tracking
number so that you may monitor its deliveryYou also have a contact number and email
address to us directly should you run into any issues with receiving the check
We appreciate your assistance in this and will have this
resolved for you soon
Thank you for being a Upromise member and have a great day!
*** & ***Service Support, Customer Service
Dear *** ***,
We appreciate you reaching out to us in reference
to your $cash back reward that you earnedThe reward posted to your
account as pending on 11/11/from your *** Upromise ***When
you contacted both *** and Upromise via conference phone
on 11/29/2016, we
informed you that the funds will be available for removal within days of the
posted dateUpromise encouraged you to go online or call us back to request
the check when the reward had funded into your Upromise account, and ***
reconfirmed the information provided.
On 2/14/you reached back out to Upromise in
order to request a check to be cut for the available balance in your accountThe
agent who spoke to you assisted in getting the check requested, and advised you
that we will have that check sent to you within days as checks are cut on or
about the 7th of each monthThe check will be for the amount of
$and will be sent to the mailing address you have on file with Upromise.
Should you have any additional questions, we
encourage you to reach out to us either by calling *** Mon-Fri
9am-9pm EST, or by emailing us at ***
We want to thank you for being a Upromise member,
and look forward to helping you earn more cash back rewards in the future
Sincerely,
***Upromise Customer Service Operations Manager
Dear *** ** ***,
I appreciate you reaching out to us in reference to
the difficulties you were experiencing with receiving your withdrawal check from
January 7th, When you did not receive the paper check we sent to your registered mailing address, you contacted us by
phone on March 10th, looking to receive a reissued
checkAt that time we did advise you that it can take up to 30days to receive an e-check and confirmed the email address you wished to have it sent to
After being able to connect with you over the phone on Thursday April 7th, 2016, I was able to confirm
that we would be sending you an e-check to your email address no later than Friday, March 8th,
I also provided you with a contact number to directly contact me should you
run into any further issues with receiving this e-check
We appreciate your assistance and hope to have this resolved for you soon
Thank you for being a Upromise member and have a great day!
***
Service Support, Customer Service
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
For the same order, the first cashback request for this order is declined, but the second request for this order is acceptedThe second request for this order is out of days windowIt means Upromise still can check cashback after daysI only have one account with UpromiseI only receive money from my only Upromise account, which is ***
Regards,
*** ***
Hello *** ***,
I appreciate the time you took to speak with me
over the phone in reference to your concerns, and apologize again for the issue
you had requesting your fundsAs we discussed, your funds were indeed
escheated to the State of California and you will need to claim the
funds
directly from themI am also looking into how your request for a check from us
failed to process before the escheatment process happenedAs this was an
individual case issue it may take time for us to confirm the error and have it
correctedThe information you provided is greatly appreciated as it will help
us to research the issue
To make things right Upromise will be sending you
a check in the amount of $in the mail on Monday (6/29/15)This will be
in addition to the funds that you will be claiming from the State of
CaliforniaAdditionally I was able to find the link which confirms your funds
are with the State and allows you to claim themIf you have any issues finding
the link, please reach out to me and I will send you the link
I want to thank you for being a Upromise member,
and look forward to working with you in the future
Thank you,
***
Upromise Customer Service Support Lead
Hello *** ***,
I do apologize that I had not
received any of your original emailed corresponds with the documented
information we needed to release your accountAfter requesting that you resend
me the information to my verified email address, I was able to receive your
reply
After careful review, we have determined that your
account is secure and can be releasedThis may take hours to show on your
end and if you have any trouble accessing it after that please let me know
Once the account has been released you can then process your request to have
funds withdrawn from the accountPlease be advised that anything 1K or more
does require a signature guarantee to be notarized, and you can send that
document directly to me at the address that I provided to you so I can ensure
that we process it accordingly.
In answer to your negative rewards inquiry with
*** please note that when they were a partner they had a no reseller
policyThis policy does not allow for the purchase of items used for the
intent of resell, and resulted in the merchant reversing rewards for violating
that policyAdditionally please be aware that *** ***/*** *** has the
same reseller policy, and we are requesting that you no longer shop through the
Upromise website for this merchant as they will reverse rewards for violating
that policyWe encourage you to review all of our merchant’s policy’s and
offer details before making purchases as several of our merchants do not allow
resellers to gain cash back.
I really appreciate you sending the required pieces of
information to ensure your account was not accessed/created fraudulentlyThe
security of our members is very important to us and I am glad we were able to
clear this up for you.
Should
you have any additional questions and/or concerns please just let us know
Thank
you,?
***
- Upromise Customer Service Support Lead
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This letter does not explain why this is not done automatically and what step steps ar being done to make sure this does not happen again. These take a lot of time and effort. I still have not seen the additional points in my account. I still feel this is advertisement.
Regards,
*** ***
Dear *** ***,
We apologize that it took longer than to remove your
email address from our systemThanks to your notification we were able to find
an individual sync error with your Upromise accountWe have corrected this
error and you have been removed from all marketing from
Upromise and our
partners as of 9/8/Upromise may continue to send you emails for
administrative purposes, such as monthly statementsIf you have any additional
questions or concerns please feel free to reach out to us
We look forward to helping you reach your educational goals
and thank you for being a Upromise member
Thanks,
Upromise Customer Service Support Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It is all said by UpromiseBut the fact is that they got the money from a lot sellers or websites but did not give it to meIt is simple and plainThey have the right to close my account which is fine, but they should give the money to meThey said I violate the policy, then please prove it and prove every transaction pleaseThe cashback I earn are more than year, some are more than years agoBut they said nothing about itThey just waited I earned again and agian for them, then just shut down the account one day, so they can steal the money from me.I know I cannot do anything since they have the money now and we are always the weaker oneI never expect that they will return the money to me beacause of it, but I will try my best to let everyone know how Upromise works and how they just steal money from meIf they can prove that they did not get any money from the seller because of my transactions, they I will pass it
Regards,
*** **
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Upromise was very quick to act on this complaint and the money has been credited to my account. I was also notified by emails as to the status of my complaint. Thank you
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I will wait to receive my check. I also state that waiting ANOTHER 45 days to receive the promised payment is OUTRAGEOUS!!! I wish to leave a NEGATIVE report on this business with the Revdex.com.
Regards,
[redacted]