Urban Ebook

Dear Sir or Madam: The consumer called our answering service on November 14th to decline the offer received in the mail and it was immediately cancelledNo charges were applied The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership Thank you and we apologize for any inconvenience this may have caused

Dear Sir or Madam: The consumer called our answering service on June 7th to decline the offer received in the mail and it was immediately cancelledNo charges were applied The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership Thank you and we apologize for any inconvenience this may have caused

Complaint: [redacted] I am rejecting this response because:1) I did not leave a message on the answering machine that I reached on December 31, The originator of the letter is lying I hung up the phone when I could not reach an actual person I only received the call saying that my "account" was closed with Urban eBooks after they must have received communication from the Revdex.com of New Mexico I have no idea how they obtained my phone number, and I don't know why they didn't respond to the Revdex.com rather than contacting me directly.2) I did not place any orders with any business that I have not used many times in the past and know to be reputable The "third-party" explanation and the implication that I was in some way responsible for generating an "account" with Urban eBooks is another lie.3) The credit card that they appear to have for me was actually cancelled a couple of months ago because of fraudulent charges detected by my credit card company I have let my credit card company know about this recent incursion and that Urban eBooks may have been involved or have benefited from the stealing of my credit card and personal data I hope my credit card company will investigate this further.4) Urban eBooks has a history of doing the same sort of thing through an address in Florida, and they have been reported to the Florida Revdex.com on numerous occasions (found in computer search, website: [redacted] ) 5) I am convinced that Urban eBooks is engaged in fraud at the very least and possible purchase of stolen personal data or outright theft of said data They should be reported to the appropriate law enforcement investigators immediately I do not know if the Revdex.com does this or not If not, please let me know, and I will do so myself If your office knows which law enforcement office should be contacted in this matter, I would appreciate it if you would let me know (if your office will not take steps to report it).I will not accept the business's "response" until they have been thoroughly investigated and found to be innocent of all fraud Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Complaint: [redacted] I am rejecting this response because:what they are doing was not requested They had my credit card information, opened an account with my credit card and was going to charge me for something I did not request or desire Had I not noticed this, and how many people will not, how long would they have charged me Do the math, how many people will pay this charge and never know it, probably hundreds I did not check a box requesting this; why is anyone required to check a box not to receive something you did not ask for I would think this would be one of those easy cases to put a stop to an unlawful practice Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Dear Sir or Madam: The consumer called our answering service on March 20th to decline the offer received in the mail and it was immediately cancelledNo charges were applied The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership Thank you and we apologize for any inconvenience this may have caused

Dear Sir or Madam: The consumer called our answering service on April 4th to decline the offer received in the mail and it was immediately cancelledNo charges were applied The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership Thank you and we apologize for any inconvenience this may have caused

Dear Sir or Madam: The consumer called our answering service on March 22nd to decline the offer received in the mail and it was immediately cancelledNo charges were appliedWe return all calls, even if no voice mail is left, to assure the best customer care we can The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership Thank you and we apologize for any inconvenience this may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Sir or Madam: Our files show no record of any phone call or email to our answering service asking to decline the offer received in the mailIt has now been cancelled and refunded The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service Thank you and we apologize for any inconvenience this may have caused

Dear Sir or Madam: The consumer called our answering service on April 22nd to decline the offer received in the mail and it was immediately cancelledNo charges were applied The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a
checked box while shopping online or over the phoneThe company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership Thank you and we apologize for any inconvenience this may have caused.Tell us why here

Dear Sir or Madam:
The
consumer called our answering service on April 10th 2016 to decline the offer
received in the mail and it was immediately cancelledNo charges were
applied
The
consumer's information was sent to the company as a 3rd party marketing, he/she
could have missed a checked box while shopping online or over the phoneThe
company then sends off the letter explaining the membership with the details of
payments and how to cancel if not interested after trying the
service
In
a case where the consumer would miss the letter, once a charge is applied, the
consumer will get refunded and cancelled once they call the company to confirm
they do not want the membership
Thank you and we apologize for any inconvenience this
may have caused

Complaint: ***
I am rejecting this response because:Although they may have cancelled the membership, I believe they obtained my information illegallyI never authorized this chargeIf they did receive my information through a 3rd party marketing this still would not have authorized a credit card chargeI want to know exactly what 3rd party they received my information from so that I may take the necessary actions against them
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Sir or Madam:
 
The
consumer called our answering service on March 16th 2016 to decline the offer
received in the mail and it was immediately cancelled. No charges were
applied.
 
The
consumer's information was sent to the company as a 3rd party marketing, he/she...


could have missed a checked box while shopping online or over the phone. The
company then sends off the letter explaining the membership with the details of
payments and how to cancel if not interested after trying the
service.
 
In
a case where the consumer would miss the letter, once a charge is applied, the
consumer will get refunded and cancelled once they call the company to confirm
they do not want the membership.
 
Thank you and we apologize for any inconvenience this
may have caused.

Dear Sir or Madam:
 
The
consumer called our answering service on April 4th 2016 to decline the offer
received in the mail and it was immediately cancelled. No charges were
applied.
 
The
consumer's information was sent to the company as a 3rd party marketing, he/she...


could have missed a checked box while shopping online or over the phone. The
company then sends off the letter explaining the membership with the details of
payments and how to cancel if not interested after trying the
service.
 
In
a case where the consumer would miss the letter, once a charge is applied, the
consumer will get refunded and cancelled once they call the company to confirm
they do not want the membership.
 
Thank you and we apologize for any inconvenience this
may have caused.

Complaint: [redacted]
I am rejecting this response because:what they are doing was not requested.  They had my credit card information, opened an account with my credit card and was going to charge me for something I did not request or desire.  Had I not noticed this, and how many people will not, how long would they have charged me.  Do the math, how many people will pay this charge and never know it, probably hundreds.  I did not check a box requesting this;  why is anyone required to check a box not to receive something you did not ask for.  I would think this would be one of those easy cases to put a stop to an unlawful practice.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Dear Sir or Madam:
 
The
consumer called our answering service on March 22nd 2016 to decline the offer
received in the mail and it was immediately cancelled. No charges were
applied. We return all calls, even if no voice mail is left, to assure the best customer care we can....


 
The
consumer's information was sent to the company as a 3rd party marketing, he/she
could have missed a checked box while shopping online or over the phone. The
company then sends off the letter explaining the membership with the details of
payments and how to cancel if not interested after trying the
service.
 
In
a case where the consumer would miss the letter, once a charge is applied, the
consumer will get refunded and cancelled once they call the company to confirm
they do not want the membership.
 
Thank you and we apologize for any inconvenience this
may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Sir or Madam:
The consumer called our answering service on June 7th 2015 to decline the offer received in the mail and it was immediately cancelled. No charges were applied.
The consumer's information was sent to the company as a 3rd party marketing, he/she could have missed a checked box...

while shopping online or over the phone. The company then sends off the letter explaining the membership with the details of payments and how to cancel if not interested after trying the service.
In a case where the consumer would miss the letter, once a charge is applied, the consumer will get refunded and cancelled once they call the company to confirm they do not want the membership.
Thank you and we apologize for any inconvenience this may have caused.

Dear Sir or Madam:
 
The
consumer called our answering service on March 20th 2016 to decline the offer
received in the mail and it was immediately cancelled. No charges were
applied.
 
The
consumer's information was sent to the company as a 3rd party marketing, he/she...


could have missed a checked box while shopping online or over the phone. The
company then sends off the letter explaining the membership with the details of
payments and how to cancel if not interested after trying the
service.
 
In
a case where the consumer would miss the letter, once a charge is applied, the
consumer will get refunded and cancelled once they call the company to confirm
they do not want the membership.
 
Thank you and we apologize for any inconvenience this
may have caused.