Urban Outfitters

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As someone who works as a software developer for companies that need development on an online POS system and having worked for years in retail prior to my career, I can emphatically say that this is NOT standard practiceIt's not standard practice in brick-and-mortar retail stores eitherI'd like to point to my "gallon of milk" metaphor that I wrote in my original complaint to the Revdex.com to re-iterate the point I'm trying to make.As I stated, the funds were released but because of this business practice of holding the funds, I over-drew in my accountI had budgeted for the purchase I made and this practice forced my account into the negativeThe account was fixed to the state once the funds were returned but I was put into the red because of the "authorization" hold and then the subsequent charges of the bundled items.Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] They have indeed credited my account, but someone should tell their support staffI was never informed that I received a credit and have a series of emails from as recently as yesterday telling me that they absolutely cannot refund my card Regards, [redacted]

This was my 1st time ordering anything from anthropologie and this has been the worst customer service experience! I placed an order online for dining chairs in OctoberStill I do not have a status on my orderHave called 4times in the past week and have received a different answer each timeThe 1st time I was informed that my order was in the process of being shipped and would receive in about 7-business days and was issued a credit for 10%She was very confusing in how she was explaining the processI called back next day because credit was only issued for one chair and not the complete orderThey guy that I spoke with said he adjusted the credit and that the chairs were being prepared to be shipped but he didn't have a time frameCheck my account today and I see that there is an additional pending chargeCalled again and we told by the representative that that charge was just pending and would not post to my accountI asked for the status again and she told me that I would have to call the furniture department and that they do not have that information and cannot contact them directly themselvesI asked to speak to a supervisor because I have received different answers in the past weekShe then said why would I want to speak to a supervisor when my chairs were already discounted? Excuse me?!? These are still over $chairs a pieceAnd regardless if I received a discount I would like to know where my order is and the statusShe snickered, placed me on hold and came back on and told me that her supervisor Alana was on the lineThen the call disconnectedI do a lot of online ordering and I know things can get backed up but I have never have had this type of unprofessionalism and unknowledgeable experience with a company Right now the status of my order says "Has not shipped" and no one seems to know anythingI don't know whether to just go ahead and cancel this order all together! I received an email from the furniture department after I left a post on their facebook pageThey asked for my order numberI emailed them back and they sent me back a tracking number for the chairs pretty much immediatelyThat's was on 11/It is not 12/and tracking info has not changed or updatedI would definitely never order from this website AGAIN!!!!! Still am not sure when I will get my chairs

From: [redacted] < [redacted] @***.com>Date: Mon, Nov 16, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] The business did refund the entire amount, after I communicated to them that I am filing a complaint with the Revdex.comI am satisfied with the resolution of the matterThank you for your help [redacted] ***

My apologies [redacted] , this call was tasked to a Supervisor who clearly failed to follow through and call youWhen he viewed the notes on your order and discussed the matter with an associate who has been emailing you, he took from the situation that you were aware of the impetus for getting your account restrictedWebsites that sell Anthropologie gift cards at discounted prices are riddled with fraudulent gift cardsSometimes good customers think they are getting a bargain and instead wind up getting blocked by using stolen gift cardsWe have no way to discern if you purchased the gift card in the secondary market place or not You will be contacted by phone TODAY to express all of this to you to your satisfactionAgain, I apologize for the confusion

We have confirmation that these have been pushed through - and should be visible in 3-business days as per the bank. While Anthropologie is committed to maintaining an unconditional return policy with no expiration date, the world around us is making it more challenging to do soRefunding
transactions from years ago presents technical challenges that are working against usWe apologize for the delay nonetheless

Our online launch of the NES Classic Edition Gaming Console took place early in the morning on December 6. Due to the popularity of the item, the limited units we had available sold out within minutes of the release. We are working to acquire additional units and will notify customers if
we are able to restock the product

The refund in question was processed back to the customer's *** card on 1/11/2017. As such, we are not entirely sure what the complaint is in regards to

Horrible customer serviceI sent back one of the rugs I purchasedI sent it clean with all tags intactI called them back since the monetary amount of the rug was not refundedThey said it was stained and torn! I should have taken pictures but I did not think they would do thisNow they are not refunding the money and they are blaming me for sending a 'defective" item! This was my first time shopping from them and it will be my lastBeware and shop at your own risk

The customer requested to apply a 20% off promotion onto this order, which was applied and confirmed. It's unclear from this complaint what specifically the customer is looking for

Resolved with customer on 4/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: *** ***Date: Mon, Nov 16, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] business did refund the entire amount, after I
communicated to them that I am filing a complaint with the Revdex.comI am satisfied with the resolution of the matter.Thank you for your help.*** ***

This issue has been resolved

Our apologies - the issue was brought to our Returns Department and the claim was never addressedA refund was processed on 11/for $and indeed for the item you keptWe are sending the correct pair out via Next Day shipping - and the refunded amount we have already provided the customer can
keep as a courtesy for our poor handling

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A member of our Furniture Customer Service team will be contacting the customer today. The original complaint was mishandled by our Contact CenterThe customer should have been provided a specific toll free number for our Furniture CS division for immediate resolution, and instead the
situation was routed to the wrong department causing a delay in respondingThe customer was provided the right contact number subsequent to this original interaction, but has emailed us back that she is upset that we are asking her to call in again as notated on her order. We can very easily refund or replace the defective item, so this issue will be resolved to the customer's desire

There is an open inquiry for this matter with our Financial Corrections team that should be addressed in the next 24-hours

We are within our rights to restrict customers from shopping from us