URS Solutions, LLC

We are investigating these allegations, all employees have been trained on the proper communication protocol for third party debt collections. In addition we are ceasing collection activities at URS and moving into a back office support and service mode. This move may be permanent depending on our...

findings. Consumer will no longer be contacted and we will provide him with a paid in full letter for his records.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I never received the paid in full letter. Please provide immediately. Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reached out to the consumer to resolve this dispute. ASG will accept the payments made on this account as "payment in full" and report to the creditor as such.  Additionally we are investigating the allegation reported in this complaint. Any employee found in violation of CFPB,...

FDCPA, and or acting in an unprofessional manner will be terminated. Please let us know if this is acceptable or if you wish to discuss further.

I have spoken to [redacted] [redacted] and explaine URS's role in this process as a payment processor. We have agreed to refund 1/2 of her total payments and have directed her to the Collection Agency that is responsible for the calls and collection efforts. That company has changed its name and we no...

longer do business with them. The new name is [redacted] 
[redacted] 
[redacted] 
[redacted]  We will continue to assist Mrs [redacted] in her efforts to resolve this with the right company and Mrs. [redacted] agreed to respond to this as "satisfied"  Thank You.

The man that called my said he was an attorney that worked for that company. His name is Rob D[redacted] and his telephone number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

URS Solutions does not engage in any collection activity. We do not call consumers and do not have any record of [redacted].  You can visit our website for a complete list of services www.urssolutionsllc.com.  We can assist Mr. [redacted] if she can identify the name of the agency...

that contacted her. I can be reached at [redacted] is Mrs. [redacted] has any questions.  With specific regards to her complaint, we have no record of ever attempting to contact her. We would have no reason for further contact. Let us know if we can help in anyway.