US Bank

To Whom it May Concern, Allied Solution Group (ASG) would like to respond and provide additional information to this complaintMr [redacted] entered into a contract with ASG on October 13, He requested us to assist with getting him out of his ownership with [redacted] On November 22, we called to speak with Mr [redacted] and his next stepsWe were unable to reach him, and his voicemail was not set upWe were provided an email so we sent details to his email on how to contact usWe did not hear back from the client so we attempted to reach out again on December 14, We were able to leave a message this time, and requested a returned callWe also sent a second packet via mail requesting documentationOn December 19, we spoke with the client and we discussed the process and that it could take up to months to process from the date we received all needed documentationOn December 28, we called to follwith the client again to find out if all issues were resolved, but were unable to reach him and left a messageIn March of 2017, Mr [redacted] sent a message to our offices, and we reached out to him he informed us that he had not received all of the information that we had sent back in 2016, we therefore sent another packet to him, and this is when he informed us that he does not use his emailWe again, stressed that the process could not start until all documentation was received back from him March we did speak with the client to confirm that he needed to fill out the information we sent him via mailFebruary 26, we followed up with the client to request additional details, and he disconnected the phone callWe attempted to reach out to him again, and had to leave a message with all of our contact information as well as mailed another packetAt this point, due to the negligence of the client we were not able to start the process until six months agoWe have attempted to call, email, and mail information to the client, but he has been less than agreeable throughout the processWithin the contract that was signed it states, "I/We understand that this process make take up to months to be completed.." We were unable to do anything until we received needed information in September of We are sorry to hear that the client is unhappy, but we have fulfilled all obligations stated within our contract, and have made every attempt to keep the client updatedWe are not in the business of taking client's money and not doing our job, nor is it accurate information that we do not respond to calls and messages, as you can see aboveWe are happy to provide the recorded calls throughout this process,if neededWe will continue to process this file, as requested from Mr [redacted]

To Whom It May Concern: We, Allied Solution Group, would like to respond to the above referenced complaint in regard to Mrand Mrs [redacted] contract dated May 4, Mrand Mrs [redacted] entered into a contract with Allied Solution Group to transfer their Wyndham ownership, and a Florida Vacation Villas Club Pure Points ownershipWe have attached the contract for review, but as it states on the worksheet labeled Play and Pay Membership Agreement, the clients paid for $14,for the enrollment into their new club membership, and $for their Wyndham transferThe client did speak with our office and we did issue a refund for the transfer of the Wyndham ownership because they asked us to cancel the transferThis refund was issued in good faith to the clientAt no time, did we tell the client that we were unable to facilitate in the transfer, or that we refused to fulfill the serviceThe client simply asked us to cancel that portion of the contract because they had found a better optionWhen our office spoke with the client we informed them that we would issue a refund in the amount of $because that is the amount that was paid for the Wyndham, but that we could not cancel the FVVC Pure Points contract because their rescission period had already expiredThe client verbally accepted the offer and we can provide that recorded call if necessaryAt this time, we have fulfilled the full obligations of our contractWe feel that the accusations made in this complaint are libelous and untrueWe are happy to discuss the client's options in more detail and move forward with the process, but this claim has no validity to itIf there is anything else that my office can provide please let me know as soon as possible [redacted] Chief Financial Officer Allied Solution Group [redacted]

Mrand Mrs [redacted] entered into a contract with Allied Solution Group (ASG) on June 6, requesting us to get them out of three ownership's [redacted] ***, [redacted] ***, and [redacted] at TahoeOn June 13, we spoke with the client and verified the full contract and also discussed that we were doing three transfers and getting them enrolled in to [redacted] ***At that time, there were no concerns from the client and we charged the client outside of their rescission periodOn June 27, we called the client again to discuss to the need of some signed documentation in order to proceedWe followed up on July 10, 13, 25, 26, 31st and within those times we either spoke to the client or left a message stating their [redacted] was on hold until we received that paperworkOn August 4, we received the requested documentation, but the needed signatures were still not on the documentsWe spoke with the client on August 7, and discussed the need for signatures again, and mailed an additional copy to clientOn August 14, the client called with tracking information for the signed documents Upon the receipt of these documents we still needed the deeds and documents for the ownership with Shell, [redacted] ***, and [redacted] ***We sent a second notice to the client for needed deeds on August 29, On September 18, the client called and said the deed for [redacted] could take up to days to get back due to flooding in FloridaOn September 19, the enrollment into [redacted] was completedOn October 12, we sent a third and final notice for deeds on their ownership's for transferOn October 17, we received the deeds for ownership, and it was brought to our attention that there were six ownership instead of the three that were discussed at the point of saleAt the point of sale and on our Welcome Call we reconfirmed that there were three ownership'sAs with any service that is provided if there is more work than what was originally presented, there will be an additional costWe sent additional documentation on October 20, if the client chose to have us do all six transfers versus the original three, but told them it was their choiceOctober 27, we put the [redacted] transfer on hold until we heard back from the client and sent them documentation to show the freeze as well, to which, we have not heard backWe have completed the the [redacted] transfer and [redacted] is processing [redacted] transfer did not begin until August of when we received the needed deed in officeWithin the contract it states we have to months to transfer this ownershipWe currently are well within that windowWe have done exactly as the client requested, and cannot help that the facts presented to us at point of sale were not accurateWe are happy to finish our contracted work, but will not work on the [redacted] property until the client communicates their wishes with usThere are no grounds for a cancellationWe will discuss this further with the client if needed

We, Allied Solution Group, have attached the call log from our offices throughout the process of the transferWe also have all of these calls recorded if we need to supply those to your office as wellAs stated previously, we cannot begin the process without necessary documentation to which, Mr [redacted] took many months to get to our officesWe have attempted to work with Mr [redacted] and are well within the terms of our contractWe discussed all details of the purchase prior to charging the client, as well as gave the client a cancellation period after signing the contractMr [redacted] is outside of his cancellation period, and there are no grounds for refund at this time

Mrand Mrs*** entered into a contract with our office on August 2, Within this contract it was requested that we transfer their ownership with [redacted] Our offices spoke with the client on August 13, 14, with no regard or concern on the contractWe also received all needed documents for transfer on September 18, 2017, but there was one form that was still missing when we spoke with the client on September 19thOur office received a cancellation letter on September 29th, At that time, we canceled the contract, and even spoke with the client on October 6, again about their cancellingThe client was under the impression that our office was going through bankruptcyWe informed them that this was different company out of Indiana that had no ties, nor were they part of our officeThey simply had a similar nameWe were able to cancel the contract, but they are outside of their cancellation period as stated in their contractOur refund policy is only if we deem the property "legally untransferable," but that was not the case with Mrand Mrs***We do not feel there are grounds for refund at this timeThis information is in large print and repeated throughout the contract, so not confuse the client (see attached).Mrand Mrs*** are absolutely correct that there are timeshare scams out there, but we do not fall under that umbrellaWe were fully capable of providing the service to our client, but were not given the chance to do soWe have attached and highlighted supporting documents for you to reviewPlease contact our office for additional information

Initial Business Response / [redacted] (1000, 5, 2017/02/28) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@ [redacted] .com We received a cancelation letter via fax from mrs [redacted] on X-we reached out to her via phone to make sure we understood she wanted to cancel her entire dealWe agreed to a full refund and will be issuing that check this week and mailing to the clientWe understand mrs [redacted] 's right to cancel and we were more than happy to do so as she was within her time frame to do soWe hope this satisfies the client

In response to Allied Solution Group, I have received a written document from them requesting my signature in order to gain my refund of $That leaves me with ownership of our Wyndham Time Share and maintenance fees which I will have to deal with as a better optionIt however contains a clause that states " I would be legally unable to pursue cancellation of the FVV part of the contract"I am hesitant to return that to them yet because I have been unable to contact the FVV Club Pure Points program which they say I now ownI have done several internet searches of RCI and Vacation Villas Club and have not seen the term "Play and Pay Membership" on any of the websitesIf I am truly into a new program, where is a member number and information on how to use the points? Both [redacted] (our ASG sales rep) and [redacted] ***(the ASG manager) said that we could use the points immediately I am not trying to be "libelous" and issue untrue statementsI am simply wanting to warn against a possible unfair, or at least vague business practice

I have never seen a bank so unconcerned for their customers They are not willing to listen to valid complaints and the customer service staff is unfriendly and not much help I have banked with them for years but feel that they are too corporate now and forgot about the customers!

We, Allied Solution Group, would like to respond and provide additional information to the above complaintOn December 7, [redacted] entered into a contract with Allied Solution Group to assist her in getting out of her current timeshare ownershipWe also gave her the option to oto our vacation clubWe have an audio recording as well as a written contract that confirms our client's understanding of this transactionWe attempted to reach the client on December 18, 19, and 22ndWe did get in touch with her on the 22nd and she requested that she speak with her daughter prior to us moving forwardWe followed up on January 10, 17, 19, 22, and 26thWe were unable to speak with the client, but were finally able to speak with her on February 26, after sending a notice letter via USPSAt that time, we once again reviewed the contract and received verbal authorization to process her cardWe discussed her next steps, and she was understanding that we were moving forwardWe then sent a welcome packet via mail on February 27, We knew the client needed to discuss this with her daughter, and she had nearly two months to do thisAs the client's daughter states, we gave ample time to discuss this with anyone she felt necessaryOn March 5, we received call from our client's daughter and she expressed that the client had found a cheaper option with another company to get rid of her ownership, and as power of attorney she requested to cancelWe asked her to send us a copy of the power of attorney so we had permission to discuss the contract with her further, and we would see what we could doAt this time, we still do not have a copy of this power of attorneyOur contract states that the time of rescission is based on the state that your contract is signed in, to which in this case was daysThis particular contract was signed back in December of 2017, and was not attempted to cancel until months later, and it was only based on the fact that they found a better dealWe understand that the client wants out of her ownership, and we are happy to fulfill our contractual obligations to do soThere are no grounds for refund or cancellation at this time, nor do we feel the grounds for this complaint are correctWe did receive additional documentation from our client's daughter on March 19, and we have spoken to the client on April 2, 5, 6, and 9th, so to claim that she has not heard from our offices is simply untrueWe will continue to work with the client to move forward, but at this time, no documentation necessary to move forward with the transfer of ownership has been providedWe look forward to further assisting [redacted] and hope that this resolves any issues on the account

Initial Business Response / [redacted] (1000, 5, 2017/05/30) */ Mr. & Mrs. [redacted] did sign and fill out a "credit card application" form. We have copies of both forms signed and filled out by the clients on May 24th 2017. We would not and can not run credit on anyone who does not give us permission as we... wouldn't have access to information like social security numbers etc. Our form clearly states at the top "I acknowledge I have applied for the following credit cards and the results are as follows". We would be more than happy to discuss any issues with Mr. & Mrs ***. Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/31) */ Wwe both have bad credit so why would I apply for any new credit. I know we would've declined. They're practices are fraudulent they called saying they were part of Silverleaf and they aren't. They said we were coming to see how to use our timeshare and learn about updates. The problem I have is them applying for credit and being deceitful. They were trying to assist us in lowering our payment to$174.00 per month versus 519 per month. Stop being deceitful. This is s clear case of fraud. I will contact the states attorney this is illegal. If the BBB won't help I'm sure the states attorney will. When they came back to speak to use they never told us we were denied Crefit with these credit card companies. They said you already have a credit line do they whoever they are won't issue another credit line. We were confused. On the way home we began receiving emails stating we had applied to America. Express, citi,bank of America, etc. if they were on the up and up why didn't they tell us upfront. I will receive satisfaction from this incident because it's not right. Stop this. Authorization to run credit and apply for credit cards are two different incidents. Right is right wrong is wrong. What is the purpose of applying for this credit it didn't serve any purpose except to add additional inquiries tony credit and lower my credit score.

I do not know how to answer the questions that they said they called ,BUT on my form they list my home phone number and NO cell phone number. I always had an answering machine. I FIND it amazing that they could not connect me BUT the timeshare always can.Please call me at [redacted] and if I am not home PLEASE leave me a message on my ANSWERING machine. I WILL call you back as soon as I can.

Initial Business Response /* (1000, 5, 2016/01/04) */
To Whom It May Concern:
Mr*** entered into a contract with us on August 4, He had a total of four contracts with us and each contract was $7,for the serviceMr*** requested us to get him out of all of his current
ownership's
Wyndham Club Wyndham Access/Wyndham Ocean Walk/Wyndham Cypress Palms/Wyndham Grand Desert
Attached you will find four different contracts as well as four different credit card authorizationsOn each, it breaks down the cost for Mr*** as well as his signatures and initials(Notice: Each ownership has a separate contract and credit card authorization)
We spoke with Mr*** several times in the last few months because he had questions on the processOur owner, *** ***, had a phone call that went into deep detail about the process and what to expect along the wayMr*** understood these terms and verbally requested that we move forward with the serviceTo which, we have continued to do just as he requested
The Wyndham Grand Desert has already been transferred and Mr*** no longer owns the propertyThe service has been providedThe Wyndham Ocean Walk, Wyndham Cypress Palms, and Wyndham Club Access would all be finalized as well, due to Mr***'s We have gone above and beyond the call of duty and provided the service that was guaranteed to Mr*** back in AugustWe have even waived some of the processing and administrative fees that were to be paid at a later date to help speed the process up and make it easier for Mr*** ($1196.00)
Since the attempt to chargeback, we have continued to work with Mr*** the attempt was settled in our favor from the merchant accountThe contracts that were provided as well as the supporting documentation from Mr***'s file assisted in this matterThe issue here is black and whiteWe have provided a service to Mr*** and he is trying to prove otherwise, which, is incorrect on all groundsThere are a series of issues with Mr***'s complaint that are outright untrue and defaming:
1) "Salesman kept putting forms in front of me to sign, and I confess I did not read all of them."
-This information is not correctEach form is gone over and signed at the time of contract
2) "They asked for my credit card and while salesman kept talking, his assistant went to another room and made four charges of $7494==$I was unaware of charges until I got bill from ccI had an agreement to pay $but not times thatAllso bilked by salesman for addl $I had agreed to $for all deeds but they charged $for each for total of $girl with him left the room and put through charges of $each (29976.) I wasn't aware until days later when I rcd cc invoice"
-This is also an invalid statementWe do not charge the credit card until the three-day rescission period is upWe also have attached the credit card authorization to show the charges that were authorized as well as the amount that Mr*** agreed toWe also spoke with Mr*** on August about the charges a few days after the chargesHe was aware of the charges weeks before his statement came outHe had the same right as all clients to cancel within the given rescission periodThere was nothing in regards to the charges, the contract, or the process that was not explained in full and clarified with Mr***
2) "At a later date salesman came to my home and said he could get some $20,returned for cash of $which I foolish gave him."
On, October 7, we received a phone call from Mr*** and he was at his home resort and he was saying that two vendors had come to his home on September 29th, and collected $8,cash from him to transfer his ownership'sThe issue was that the vendor said that she was there on behalf of *** *** and that he was in need of the cashMr*** said he was also told he needed to charge back her credit card for the $29,because he was now doing a cash dealThe vendors even went as far to tell Mr*** that he could not speak to *** about the issue because they could lose their license(Not sure which license they were referring to?)The contract that was filled out was not our contractThis was not a deal that was for our company nor were the vendors that were present part of our companyWe are currently working with an attorney to pursue the vendors on our behalf as well as Mr***'sIn no way, was what the vendors did legal or correctIn Mr***'s contract it states that he cannot cancel unless it is within the three day right to cancel window, and if he pursues another service that does not give him a right to a refundWe have spoken to Mr*** about the issue and told him we would support him in any way necessary to resolve the issueWe also explained to him that we would provide the service that was guaranteed as the contracts state as well
We have gone over his paperwork on multiple occasions and he is aware of the service that he requestedWe have provided a service to the client and the funds that have been charged are valid and authorizedWe are simply collecting on the service that was providedI have provided the supporting documents to assist in this matterIf there is anything we can do please do not hesitate to let us know
Initial Consumer Rebuttal /* (3000, 10, 2016/01/11) */
Nothing changed
Contacted law firm
Final Consumer Response /* (4200, 18, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never spoken directly to Allied Solutions owners to this day! The matter is in the hands of my attorneyspoke only once to a clerkThey are lying about any phone calls to or from me
This was a fast shuffle of papers wulh a year old man who was easily hoodwinked and vlunerable as he could no longer travel and timeshares were a financial burden$30,in charges for a few hours work is extremely excessive and they also benefit from resale incosharing with me
Final Business Response /* (4000, 16, 2016/01/25) */
We are writing in response to the above complaintWe feel that we have gone above and beyond to assist in this matterWe have fulfilled our contract with the client at this timeWe have discussed the transaction with the client in full detailAll charges and services were discussed in full detail before they were pursuedWe are sorry to hear of the Mr***'s experience with other vendorsWe also have assisted in pursuing legal action with the vendors who took his cashAt this time, all of the claims that are being made are either or incorrectWe are happy to speak with the client further on the issue as well as provide any documents necessaryWe were contracted for a service in the amount of $29,At no point, was this an issue when we discussed the charges with the clientAt this time, there are no grounds for a cancellation or a refundWe will continue as requested

Initial Business Response /* (1000, 5, 2017/04/03) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@alliedsolutiongroup.com
After receiving the complaint we, Allied Solution Group, reached out to Mrs*** to address her concernsMrs*** is claiming that
she didn't know she was applying for credit cards, and that someone changed the address for her American Express cardWe are unable to access any pertinent or personal information in relation to a credit card authorization formI explained to Mrs*** that we don't keep personal information for the protection of our clientsAll personal paperwork is destroyedRegarding Mrs*** claim that she didn't apply for credit cardsWe were given written permission on a "Credit Card Authorization Form" from Mrs*** to apply for creditUpon speaking with Mrs***, it seems that she is upset that she applied for credit and is making these claims to try to resolve the issueIn our conversation with Mrs*** she has the credit card forms in hand, and could recite the information on themWe have the call and can provide that information if neededWe apologized for MrsWatsons inconveniences and wanted to continue with the conversation she told us she was too busy to deal with all this and ended the phone conversation
Allied Solution Group would like to resolve the concerns of Mrs***, but under no circumstance was Mrs*** misled or misinformed about the information she signed on February 9th, The claims in this complaint are and we ask that they be removed from out profileIf there is anything else needed in this matter, please let us know

On Friday may 26, I went in to the local us bank to deposit my paycheckI received a deposit slip showing the full check amount had been depositedI then left for Florida on vacation with family only to find out that I couldn't pay for my room bc I didn't have enough money available in my accountI check on my Mobil app only for it show I only had $availableI knew that couple be right I had only spent about $so far of my checkI looked again to find the bank was with holding my funds, so I had to wait till Tuesday to talk to anyone due to the holidayMean while I'm having to sleep in my car since I don't have the money to get home, get a hotel or anything in betweenSo I called Tuesday and the customer service told me it was just how the bank did things, but my money would be released the next daySo now we're up to Wednesday, still no money, called again, money will be their next day iris have to call the branchThursday, still no moneyCalled the branchNow it

We, Allied Solution Group, would like to respond and provide additional details to this complaint received in office on February 5, Mrand Mrs*** entered into a contract with Allied Solution Group on November 14, Within that contract we were to provide the service
of a transfer of ownership as well as enrollment into a travel clubThe enrollment of the travel club was fulfilled the night of the purchase and a login to that website was assignedWithin this contract, it states that there is a rescission period that is consistent with that state's lawsIn this case, that cancellation period would have been five business daysWe spoke with the client on November 21, 22, 27, 28, and 29thDuring all the calls there was no mention of cancellation, nor was there any written request to cancel the processWhen we spoke with the client on 11/29/we discussed all details of the contract, and there was some confusion on the internal transfer fees that *** ***s charges when you transfer your ownershipAt that time, we waived those fees ($1919)We do record all our closings with our clients at point of sale (we can provide this if needed), and the $1919 was discussed as was their ownership with *** ***, and that it is a very challenging ownership to get out of, but we would do our best to assist themAgain, at no time (now being December 1, 2017) was there a mention to cancelThe travel club was up and active, and we had begun the transfer process on *** ***Our office did receive a letter on 12/19/with some concerns from the client, but after a phone call on 01/11/all issues were resolved, and the transfer was to continueOur offices sent packets to the client with a request for all pertinent documents to finalize the transfer and called the client on 01/11/as wellJanuary 17, 2018, we sent an email and called the client because we had not received the documents needed for transfer, and there was an e-mail response on 01/22/requesting to once again cancelAt this point, we were months out of the rescission period, and we had offered an option to rid them of their *** *** (as we were contracted to do)At this point in time, we have fulfilled all obligations of our contractOur hands are tied when a client does not fulfill their obligations for a transfer of ownershipWe cannot proceed without the documents that have been requestedWe are more than happy to resolve this matter with the client directly but feel that there are no grounds for this complaint and ask for it to be removed due to incorrect and informationIf there is any other information we can provide, please let our office know

We are sorry to hear that Mrand Mrs*** are not happy with our responseAttached you will find a very clear signature and statement of the rescission policy in large fontAt no point, do we deceive our clients about the cancellation period. During all the calls there was no mention of cancellation until 12/09/When we spoke with the client on 11/29/we discussed all details of the contract, and there was some confusion on the internal transfer fees that *** ***s charges when you transfer your ownershipAt that time, we waived those fees ($1919)We do record all our closings with our clients at point of sale, and the $was discussed as was their ownership with *** ***, and that it is a very challenging ownership to get out of, but we would do our best to assist them. At this point in time, we have fulfilled all obligations of our contractOur hands are tied when a client does not fulfill their obligations for a transfer of ownershipWe cannot proceed without the documents that have been requestedWe are more than happy to resolve this matter with the client directly but feel that there are no grounds for this complaint and ask for it to be removed due to incorrect and informationIf there is any other information we can provide, please let our office knowAgain, do not feel there are grounds for a cancellation or refund, and at no point did we pressure our client into a saleOn the recording at closing all terms of the contract were discussed and agreed upon

Final Consumer Response /* (2000, 6, 2017/03/29) */
Allied has refunded our monies in full so I will not pursue the complaintYou may consider it resolvedOne of the subcontractors *** has not yet refunded their fee, howeverI'm awaiting action from ***

Initial Business Response /* (1000, 9, 2016/08/04) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
We, Allied Solution group and The Mid West Transfer are writing in response to the complaint #XXXXXX in regards to *** ***
*** entered into a contract with Allied
Solution Group and The Mid West Transfer on May 31, Per our contract it states we have 45-days to establish their account and deliver goodsThe account was established on July 11, which is days from date of contract
We reached out to *** on June 8th, 2016, June 27th and June 29th to explain she would see the charge show as The Mid West Transfer instead of Allied Solution Group
We are happy to not only further discuss this concern with ***, but would also like to note that she has been charged for the goods that were delivered within the time allotted per our contract
We ask that this complaint be removed because we have fulfilled all services that we were contractually obligated per out contact
If any further questions, please contact out office at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 11, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of August 4th I still have not received the sign in packet that I was told I would receiveAfter filing the complaint with Revdex.com, they did call meDuring the conversation I stated that the company MidWest Transfer was not on my original documents and I have nothing in writing saying they are the same companyThe representative said that they would send me the welcome packet, sign in email and a document stating that Midwest Transfer is the same company as Allied Solution GroupTo date, I have receive the email, but not the document or welcome packet
Final Business Response /* (4000, 13, 2016/08/11) */
On July 11, welcome packet that Ms*** is speak about was sent to email address on fileThe email was resent on July 27, and again on August 9, A phone call was placed on August 9th, also to insure that she received the email as well as answer any questions
We have made several attempts to contact *** regarding The Mid West Transfer chargeWe can not fix this until she contacts us at XXX-XXX-XXXX
We are happy to not only further discuss this concern with ***, but would also like to note that she has been charged for the goods that were delivered within the time allotted per our contract
We ask that this complaint be removed because we have fulfilled all services that we were contractually obligated per out contact
If any further questions, please contact out office at XXX-XXX-XXXX
Thank You
*** ***
Vice President of Operations
Final Consumer Response /* (4200, 15, 2016/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The packet they stated they shipped on July 11, was never receivedI have requested another packet and that has not been received
The other request I made was for a revised contract that had the name of the company that did the billing on the contractTheir premise that I should trust that the two companies are the same is not sound business practice

Complaint: ***
I am rejecting this response because: I did, on many occasions, request cancellation of this offer, as soon as, we realized there were discrepancies of our understanding about taking our time share. They did not make it clear that we had 5-days to cancel this offer. I was told on the phone by one representative, who called to tell me more about the opportunities for travel, that I was speaking to the wrong person and she could not cancel the offerShe mentioned that I should call customer service. At that point I wrote to customer service and expressed our many concerns, and dissatisfaction with the process, without a response from the company. Our biggest concern is the high pressure persuasion tactics used, and then record answers after you are mentally exhausted
Sincerely,
*** & *** ***

To Whom It May Concern: We, Allied Solution Group, would like to respond to the above referenced complaint in regard to Mr. and Mrs. [redacted] contract dated May 4, 2017. Mr. and Mrs. [redacted] entered into a contract with Allied Solution Group to transfer their Wyndham ownership, and a Florida Vacation Villas Club Pure Points ownership. We have attached the contract for review, but as it states on the worksheet labeled Play and Pay 2 Membership Agreement, the clients paid for $14,070.00 for the enrollment into their new club membership, and $569.00 for their Wyndham transfer. The client did speak with our office and we did issue a refund for the transfer of the Wyndham ownership because they asked us to cancel the transfer. This refund was issued in good faith to the client. At no time, did we tell the client that we were unable to facilitate in the transfer, or that we refused to fulfill the service. The client simply asked us to cancel that portion of the contract because they had found a better option. When our office spoke with the client we informed them that we would issue a refund in the amount of $569 because that is the amount that was paid for the Wyndham, but that we could not cancel the FVVC Pure Points contract because their rescission period had already expired. The client verbally accepted the offer and we can provide that recorded call if necessary. At this time, we have fulfilled the full obligations of our contract. We feel that the accusations made in this complaint are libelous and untrue. We are happy to discuss the client's options in more detail and move forward with the process, but this claim has no validity to it. If there is anything else that my office can provide please let me know as soon as possible. [redacted] Chief Financial Officer Allied Solution Group [redacted]