US Bank

Initial Business Response /* (1000, 5, 2016/04/11) */
We are writing in regards to the above complaint from Mr. [redacted]. We are sorry to hear of his concerns, but we would like to provide further information to his claim. As our client stated, on April 13, 2015 he entered into a contract to...

transfer his ownership with [redacted] We immediately started the process of transfer on May 26, 2015 when we received the client's deed and paperwork in house. We were diligently working with [redacted] on the transfer and we sent the paperwork to [redacted] to finalize on 08/13/2015 with tracking. [redacted] received the paperwork and has since been working on it. They absolutely know who we are and we have spoken with them on multiple occasions about this account. October 14, 2015 [redacted] informed us that their title company [redacted] was finalizing the title paperwork, but we were at their mercy. Not only did we provide the service we were contracted for. Within our contract it states that the grounds for refund or cancellation are if we deem the property legally untransferrable, to which was not the case with this file.
It sounds to us, that issue with [redacted] and how they drug their feet for five months when they had everything they needed. It is not only incorrect that the client is stating that we did not fulfill our agreement because we absolutely did everything [redacted] asked. We have included all the of the documents from [redacted] and [redacted] to show that we were working with them. Due to the lack of veracity to this claim as well as the unfairness that it serves us as a company. We please ask that this claim is removed due to lack of correct information. We fulfilled our service to the client in every capacity necessary. If there are concerns with the process they would need to address those with [redacted] and their title company.
Initial Consumer Rebuttal /* (3000, 9, 2016/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] had over 7 months to fulfill their agreement. I only contacted [redacted] resort in November when I started receiving Notices for payment of Maintenance fees and dues. I also called ATT and sent them copies of the notices.They NEVER told me in November that they had sent the papers to [redacted] resort. I really got nervous when I started receiving Late Payment notices with Late Payment Fees, Interest, and threats of Legal action. Their Ad says 100% Satisfaction Guaranteed, and I'm 0% satisfied, and deserve to get my money back. I'm starting to think this was all a "SCAM" from the beginning.
Final Consumer Response /* (4200, 13, 2016/04/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
None of the Documents sent in by ATT were used to complete the transfer process. The Document that I submitted were instrumental in Liquidating my Time share. When I forwarded the Late Payment Notices to ATT, more should have been done to accelerate the process. ATT needs to take legal action against [redacted] resort for any damages caused by their delays. As I mentioned in the certified letter I sent, I will be seeking legal action including Punitive Damages. I have contacted an Attorney in Springfield, Mo. I would go after [redacted] resort, but my case is against [redacted] for NOT being instrumental in the Transaction, and not honoring their 100% Satisfaction Guarantee,
Final Business Response /* (4000, 11, 2016/04/12) */
We are sorry to hear of the client's concerns, but at this point in time. We fulfilled our duty in the transfer process. We have provided proof that the documents for transfer were mailed and received by [redacted]. We also have direct emails stating that the documents were held for many weeks by the resort before they forwarded them on to their title company. We understand the client's concern with his maintenance fees, but as stated previously, those were to be dissolved once everything was final. It is unfortunate that this is the crossroad that we are at, but moving forward we continue to keep our stance on this issue. Thank you

To Whom it May Concern, Allied Solution Group (ASG) would like to respond and provide additional information to this complaint. Mr. [redacted] entered into a contract with ASG on October 13, 2016. He requested us to assist with getting him out of his ownership with [redacted]. On November 22, 2016 we...

called to speak with Mr. [redacted] and his next steps. We were unable to reach him, and his voicemail was not set up. We were provided an email so we sent details to his email on how to contact us. We did not hear back from the client so we attempted to reach out again on December 14, 2016. We were able to leave a message this time, and requested a returned call. We also sent a second packet via mail requesting documentation. On December 19, 2016 we spoke with the client and we discussed the process and that it could take up to 12 months to process from the date we received all needed documentation. On December 28, 2016 we called to follow-up with the client again to find out if all issues were resolved, but were unable to reach him and left a message. In March of 2017, Mr. [redacted] sent a message to our offices, and we reached out to him he informed us that he had not received all of the information that we had sent back in 2016, we therefore sent another packet to him, and this is when he informed us that he does not use his email. We again, stressed that the process could not start until all documentation was received back from him.  March 23. 2017 we did speak with the client to confirm that he needed to fill out the information we sent him via mail. February 26, 2018 we followed up with the client to request additional details, and he disconnected the phone call. We attempted to reach out to him again, and had to leave a message with all of our contact information as well as mailed another packet. At this point, due to the negligence of the client we were not able to start the process until six months ago. We have attempted to call, email, and mail information to the client, but he has been less than agreeable throughout the process. Within the contract that was signed it states, "I/We understand that this process make take up to 12 months to be completed.." We were unable to do anything until we received needed information in September of 2017. We are sorry to hear that the client is unhappy, but we have fulfilled all obligations stated within our contract, and have made every attempt to keep the client updated. We are not in the business of taking client's money and not doing our job, nor is it accurate information that we do not respond to calls and messages, as you can see above. We are happy to provide the recorded calls throughout this process,if needed. We will continue to process this file, as requested from Mr. [redacted].

Final Consumer Response /* (2000, 5, 2017/07/14) */
Thank You for your quick response. I have spoken to a Mr [redacted] from [redacted]m about my very disappointing seminar yesterday. He blamed 50% on the third party that scheduled my appointment and the other 50% on the way his people treated....

He apologized several times and said this is not the way they usually do business. He thanked me for bring this to the Revdex.com attention and promised it would not happen again and was going to talk to the two individuals involved. He also promised to send me a Red Lobster gift for a meal for my wife & I.
I and happy with Mr [redacted] apology and feel you can close my case.
Sorry for any inconvenience and once again Very Happy with the job the Revdex.com does.
Thank You

Mr. and Mrs. [redacted] entered into a contract with Allied Solution Group (ASG) on June 6, 2017 requesting us to get them out of three ownership's. [redacted], and [redacted] at Tahoe. On June 13, 2017 we spoke with the client and verified the full contract and also discussed...

that we were doing three transfers and getting them enrolled in to [redacted]. At that time, there were no concerns from the client and we charged the client outside of their rescission period. On June 27, 2017 we called the client again to discuss to the need of some signed documentation in order to proceed. We followed up on July 10, 13, 25, 26, 31st and within those times we either spoke to the client or left a message stating their [redacted] was on hold until we received that paperwork. On August 4, 2017 we received the requested documentation, but the needed signatures were still not on the documents. We spoke with the client on August 7, 2017  and discussed the need for signatures again, and mailed an additional copy to client. On August 14, 2017 the client called with tracking information for the signed documents.  Upon the receipt of these documents we still needed the deeds and documents for the ownership with Shell, [redacted], and [redacted]. We sent a second notice to the client for needed deeds on  August 29, 2017. On September 18, 2017 the client called and said the deed for [redacted] could take up to 60 days to get back due to flooding in Florida. On September 19, 2017 the enrollment into [redacted] was completed. On October 12, 2017 we sent a third and final notice for deeds on their ownership's for transfer. On October 17, 2017 we received the deeds for ownership, and it was brought to our attention that there were six ownership instead of the three that were discussed at the point of sale. At the point of sale and on our Welcome Call we reconfirmed that there were three ownership's. As with any service that is provided if there is more work than what was originally presented, there will be an additional cost. We sent additional documentation on October 20, 2016 if the client chose to have us do all six transfers versus the original three, but told them it was their choice. October 27, 2017 we put the [redacted] transfer on hold until we heard back from the client and sent them documentation to show the freeze as well, to which, we have not heard back. We have completed the the [redacted] transfer and [redacted] is processing. [redacted] transfer did not begin until August of 2017 when we received the needed deed in office. Within the contract it states we have 12 to 18 months to transfer this ownership. We currently are well within that window. We have done exactly as the client requested, and cannot help that the facts presented to us at point of sale were not accurate. We are happy to finish our contracted work, but will not work on the [redacted] property until the client communicates their wishes with us. There are no grounds for a cancellation. We will discuss this further with the client if needed.

Initial Business Response /* (1000, 5, 2017/05/30) */
Mr. & Mrs. [redacted] did sign and fill out a "credit card application" form. We have copies of both forms signed and filled out by the clients on May 24th 2017. We would not and can not run credit on anyone who does not give us permission as we...

wouldn't have access to information like social security numbers etc. Our form clearly states at the top "I acknowledge I have applied for the following credit cards and the results are as follows". We would be more than happy to discuss any issues with Mr. & Mrs [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2017/05/31) */
Wwe both have bad credit so why would I apply for any new credit. I know we would've declined. They're practices are fraudulent they called saying they were part of Silverleaf and they aren't. They said we were coming to see how to use our timeshare and learn about updates. The problem I have is them applying for credit and being deceitful. They were trying to assist us in lowering our payment to$174.00 per month versus 519 per month. Stop being deceitful. This is s clear case of fraud. I will contact the states attorney this is illegal. If the Revdex.com won't help I'm sure the states attorney will. When they came back to speak to use they never told us we were denied Crefit with these credit card companies. They said you already have a credit line do they whoever they are won't issue another credit line. We were confused. On the way home we began receiving emails stating we had applied to America. Express, citi,bank of America, etc. if they were on the up and up why didn't they tell us upfront. I will receive satisfaction from this incident because it's not right. Stop this. Authorization to run credit and apply for credit cards are two different incidents. Right is right wrong is wrong. What is the purpose of applying for this credit it didn't serve any purpose except to add additional inquiries tony credit and lower my credit score.

Complaint: [redacted]I am rejecting this response because:I always had an answering machine on my LANDLINE phone. They have not tried to contact me by using that number, or else they refused to leave a message. I called the person that sold me the supposedly relief from the time-share and she informed me at that time that they HAD all the information they needed to start. Fifteen months later they have not started. Who in their right mind would give anybody over EIGHT thousand dollars FOR NOTHING. I had to borrow the WHOLE amount[without their HELP I could not due], and now for the last FIFTEEN months I  have been trying to PAY both the time-share and the loan . I like most people live paycheck to paycheck and I can not afford this at all.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: We were absolutely pressured into this transaction.  Why would this company need 3-4 representatives talking at you for over an hour.  They then recorded conversations after we were totally fatigued.  We are 81, and 72 years of age, and these representatives tag teamed, and fast talked the elderly.  We believe this company should to do the right thing.
Sincerely,
[redacted] & [redacted]

We, Allied Solution Group, would like to respond and provide additional information to the above complaint. On December 7, 2017 [redacted] entered into a contract with Allied Solution Group to assist her in getting out of her current timeshare ownership. We also gave her the option to...

opt-in to our vacation club. We have an audio recording as well as a written contract that confirms our client's understanding of this transaction. We attempted to reach the client on December 18, 19, and 22nd. We did get in touch with her on the 22nd and she requested that she speak with her daughter prior to us moving forward. We followed up on January 10, 17, 19, 22, and 26th. We were unable to speak with the client, but were finally able to speak with her on February 26, 2018 after sending a notice letter via USPS. At that time, we once again reviewed the contract and received verbal authorization to process her card. We discussed her next steps, and she was understanding that we were moving forward. We then sent a welcome packet via mail on February 27, 2018. We knew the client needed to discuss this with her daughter, and she had nearly two months to do this. As the client's daughter states, we gave ample time to discuss this with anyone she felt necessary. On March 5, 2018 we received call from our client's daughter and she expressed that the client had found a cheaper option with another company to get rid of her ownership, and as power of attorney she requested to cancel. We asked her to send us a copy of the power of attorney so we had permission to discuss the contract with her further, and we would see what we could do. At this time, we still do not have a copy of this power of attorney. Our contract states that the time of rescission is based on the state that your contract is signed in, to which in this case was 7 days. This particular contract was signed back in December of 2017, and was not attempted to cancel until months later, and it was only based on the fact that they found a better deal. We understand that the client wants out of her ownership, and we are happy to fulfill our contractual obligations to do so. There are no grounds for refund or cancellation at this time, nor do we feel the grounds for this complaint are correct. We did receive additional documentation from our client's daughter on March 19, 2018 and we have spoken to the client on April 2, 5, 6, and 9th, so to claim that she has not heard from our offices is simply untrue. We will continue to work with the client to move forward, but at this time, no documentation necessary to move forward with the transfer of ownership has been provided. We look forward to further assisting [redacted] and hope that this resolves any issues on the account.

Initial Business Response /* (1000, 5, 2016/04/12) */
We, Allied Solution Group, are writing in response to the above complaint to provide additional information as well as contest the complaint. Attached is a recording of the closing with Verification Office(VO). Within the recording our VO states...

that the client understood that they were enrolling into [redacted] and that the process of enrollment would take 45-90 days. At no point, did our VO state that the client would have access to their account within two days. At the seminar, the client had access to a "dummy account, " but it is not a live account to make reservations. This allows the client to view the RCI reservation process. It was also discussed that the transfer of deed can take 180 days, but the client requested us to put the transfer on hold until their vacation was over. The rescission or cancellation period is not 180 days, but rather six days from closing.
We have spoken with the client since closing, and at no point during the six days of rescission was it mentioned that the client wanted to cancel their contract. We feel that all terms of transaction were discussed at closing, and the above information that the client claims is NOT what they were told at point of sale. The client has copies of all documents, but we have included them for review as well. We ask that this complaint be removed due to lack of correct information. If there is anything else needed please let us know.
Initial Consumer Rebuttal /* (3000, 13, 2016/07/05) */
Arne 24, 2016
Allied Solution Group
1335 E. Republic Rd. Ste. A
Springfield, MO XXXXX
[redacted] and [redacted] S [redacted]
Ref bfi.sreprese:ntations and Lies
[redacted] Transfer - Two
How can you sleep nights and continue to misrepresent to people needing to transfer out
of timeshare properties.
My son, [redacted] and I attended the Allied Solution Group's seminar at the [redacted] in Blue Springs on March 8, 2016. After we presented the fact that we had
two weeks -
timeshare, two bedroom villa at [redacted] Harbor in Orland, FL, you
continually told us that your group considered that a high dollar property. Adding that
we would be able to have reservations and visit the same levels of elegance and value
hotels and resorts if we transferred our properties to your plan. That night we wrote
Allied Solution Group a check for [redacted] for this "good deal."
Your speakers kept telling us your Solutions Group was a member of the RevDex.com.upon checking with them....... your company and your co-partners,
The Mud West Transfer, are not Revdex.com Accredited.
And, for weeks my son. Steven has been trying unsuccessfully to be allowed to see what
hotels, resorts or other timeshares where we would be allowed to make reservations.
Finally, [redacted] just Googled the [redacted] points schedtde. Guess what we learned. Our
measly 45,500 doesn't even allow us a two bedroom for one week reservation at any
hotel or resort that remotely compares to our previous [redacted] Timeshare locations.
That convoluted point system allows us only ONE WEEK, of sub-prime locations not
our two weeks at a high dollar prime [redacted] location. Conveniently, our points are 500
to 1,000 short
We would have considered it an equitable transfim of two prime [redacted] weeks at prime
property in Orlando, FL. for ONE WEEK to a prime location -even without giving you
nearly $12,000.00. Our [redacted] plan allowed us to go through lubmval whereby we were
able to go anywhere in the world with our two bedroom villa two times a year.
Several different people we complained to at either Allied Solution Group or to your cr.-
partner company "Me 1(4-West Transfer, (also conveniently right next door in Suite B
same building, same address) kept pushing us off to another office, said were allotted the
top level of points. Several saying we really got a good deal.
tune 24, 2016 Page 2
Allied Solution Group
[redacted] and [redacted]
ReE [redacted] 'Timeshare Transfers
Implying conversations and promises are just as legal as paper statement& And, the fact
we were never able to go to your [redacted] Points System %white to actually see what we had
purchased fix the $12,000.00 is a big tell tale point of fraud. At this time, we ate asking
and expecting to be allotted/assigned 65,000 points in order that we are able to make
reservations at a prime location ONE WEEK a year.
A copy of this complaint is going to the Revdex.com and the Attorney
General, State of lvlissouri. Ifneed be, I will send complaint to the U.S. Attorney for the
Western District because this transaction is across state lines.
Final Business Response /* (4000, 15, 2016/07/06) */
To Whom it May Concern:
We, Allied Solution Group, are writing in response to the above complaint to provide additional information as well as contest the complaint. We have done our due diligence and worked with our clients for many, many weeks. On March 15, 2016 we received a trade hold form requesting a hold on the account for the transfer process of their [redacted] ownerships. At this time, we did as asked.
On March 30, 2016 we forwarded on their transfer paperwork to get them into their new RCI points package with tracking.
On, May 12, 2016 their RCI points package had to be signed by the current owner and returned to process the transfer. The documents were then sent to the county clerk's office to be recorded. The recorded deed was sent back to us on June 16, 2016. At that time, the deed was sent to [redacted] to be finalized. All of this information was discussed in detail with Mr. [redacted]. We even had our [redacted] vendor speak with him and reassure him that the process was in full swing.
"Your speakers kept telling us your Solutions Group was a member of the RevDex.com.upon checking with them....... your company and your co-partners,
The Mud West Transfer, are not Revdex.com Accredited."
At no point, do we, or our vendors claim that we are Revdex.com accredited. We simply inform our clients that we are listed on the Revdex.com. We are not accredited; we have earned our rating by fulfilling the service we are contracted to do.
"And, for weeks my son. [redacted] has been trying unsuccessfully to be allowed to see what
hotels, resorts or other timeshares where we would be allowed to make reservations.
Finally, [redacted] just Googled the [redacted] points schedtde. Guess what we learned. Our
measly 45,500 doesn't even allow us a two bedroom for one week reservation at any
hotel or resort that remotely compares to our previous [redacted] Timeshare locations.
That convoluted point system allows us only ONE WEEK, of sub-prime locations not
our two weeks at a high dollar prime [redacted] location. Conveniently, our points are 500
to 1,000 short."
At closing, the Verification Office(VO) states that the client understood that they were enrolling into [redacted] and that the process of enrollment would take 45-90 days. At no point, did our VO state that the client would have access to their account within two days. The client is stating that the information they are concerned about was via Google. Unfortunately, the table that they are referencing is out of date. We ensure that the client will have two weeks of vacation when the transfer is done. Our office spoke with the client about this on July 1st. We will do everything we can to confirm that the client's issues are resolved. At this time, we have fulfilled all requests of the client. We simply are in a transition period just as they were made aware upon purchase.
We feel that all terms of transaction were discussed at closing, and the above information that the client claims is NOT what they were told at point of sale. The client has copies of all documents, but we have included them for review as well. We have already transferred both of the [redacted] ownerships that they enlisted us to transfer, and the RCI transfer is in the final steps. We are at the mercy of RCI to finalize that process, just as we discussed with the client on multiple occasionsWe have even provided proof of the recorded deed to the client for their records. We ask that this complaint be removed due to lack of correct information.
If there are any other supporting documents we can provide please do not hesitate to let us know.
Final Consumer Response /* (4200, 21, 2016/07/20) */
Consumer Response to Business Rebuttal.
Revdex.com Case XXXXXX - Allied Solutions Group
Timeshare Transfers
Let's go straight to the heart of their fraudulent misrepresentations. The Group has taken up space in their rebuttal by merely restating our complaints without really answering anything new.
The first member of the "tag team" that we actually sat down with after their "leader" spent fifteen minutes telling us how trustworthy and A+ rated the Group was with the Revdex.com, was named [redacted] My son, [redacted] indicated to him his phone was taping our conversation. We have on our phone, [redacted] showing us and telling us by the website displayed on his laptop, where we would be able to go, on our own, by the end of the week (this was Tuesday evening); and see the resorts and hotels we could chose from and the points required for each. He also stated, don't pay any attention to this side, because you are 'PLANITNUM" and your points are more and you need to click this button to bring up your points. THAT NEVER HAPPENED. My son, [redacted] and I, understood we COULD NOT make reservations and had to wait the 45 to 90 days for the legal papers - deeds and etc to be filed and recorded. We feel not being able to see the [redacted] points system was just a "put off" so we would not complain about the measly points we were given. News [redacted] tells us WE ARE NOT PLANITUM.
The VO closing was by Mr. [redacted] Upon advising him we were taping the conversation, he also stated in our conversation, we would be able to surf the [redacted] website within a week or two.
Outside this Revdex.com complaint we have stated to the Group that spoken sales pitches are just as binding as the multitude of words (no one could have read on that evening) on the contract. We do indeed, possess copies of the contract.
We have spoken to our lawyer. He needs a series of questions which he is composing, to be answered in writing; and now that we have this rebuttal, it will be added.
This "complaint" can be closed by awarding our account the total of at least 100,000 points without further up front fees and no additional maintenance yearly payments. We feel we are legally entitled in view of the fact the Group has $11,898.00 of our money, in addition to two weeks timeshares at high value, high dollar [redacted] Gardens, Orlando, Florida. The transfer should have been and would have been equitable without our payment of that $11,898. Your website displayed a very large certificate of 100% Satisfaction Guaranty. The section "about our company" the first bullet point is: "Have you ever felt like you've been mislead by your original timeshare company? Well no, not by the original, but now by the transfer agent Group.
The 45,500 points we have to work with will only allow one trip in August to a Caribbean location whereat there is an all inclusive charge of $175 - $200 per person per day. In most cases we have found this program is in place because leaving the resort compound would be too dangerous

Mr. and Mrs. [redacted] entered into a contract with our office on August 2, 2017. Within this contract it was requested that we transfer their ownership with [redacted]. Our offices spoke with the client on August 13, 14, 31 with no regard or concern on the contract. We also received all...

needed documents for transfer on September 18, 2017, but there was one form that was still missing when we spoke with the client on September 19th. Our office received a cancellation letter on September 29th, 2017. At that time, we canceled the contract, and even spoke with the client on October 6, 2017 again about their cancelling. The client was under the impression that our office was going through bankruptcy. We informed them that this was different company out of Indiana that had no ties, nor were they part of our office. They simply had a similar name. We were able to cancel the contract, but they are outside of their cancellation period as stated in their contract. Our refund policy is only if we deem the property "legally untransferable," but that was not the case with Mr. and Mrs. [redacted]. We do not feel there are grounds for refund at this time. This information is in large print and repeated throughout the contract, so not confuse the client (see attached).Mr. and Mrs. [redacted] are absolutely correct that there are timeshare scams out there, but we do not fall under that umbrella. We were fully capable of providing the service to our client, but were not given the chance to do so. We have attached and highlighted supporting documents for you to review. Please contact our office for additional information.

I do not know how to answer the questions that they said they called ,BUT on my form they list my home phone number and NO cell phone number. I always had an answering machine. I FIND it amazing that they could not connect me BUT the timeshare always can.Please call me at [redacted] and if I am not home PLEASE leave me a message on my ANSWERING machine.  I WILL call you back as soon as I can.

In response to Allied Solution Group, I have received a written document from them requesting my signature in order to gain my refund of $569. That leaves me with ownership of our Wyndham Time Share and maintenance fees which I will have to deal with as a better option. It however contains a clause that states " I would be legally unable to pursue cancellation of the FVV part of the contract". I am hesitant to return that to them yet because I have been unable to contact the FVV Club Pure Points program which they say I now own. I have done several internet searches of RCI and Vacation Villas Club and have not seen the term "Play and Pay 2 Membership" on any of the websites. If I am truly into a new program, where is a member number and information on how to use the points? Both [redacted] (our ASG sales rep) and [redacted](the ASG manager) said that we could use the points immediately.
I am not trying to be "libelous" and issue untrue statements. I am simply wanting to warn against a possible unfair, or at least vague business practice.

Initial Business Response /* (1000, 5, 2017/04/20) */
We Allied Solution Group canceled [redacted]'s contract as requested. We never ran a credit card. We received an email on 4-12-17 asking to cancel the contract we did. We received another email on 4-17-17 asking again if the contract had been...

canceled we responded again yes. We also spoke with the client that day and confirmed the contract had been canceled. We assume this matter closed.

We, Allied Solution Group, have attached the call log from our offices throughout the process of the transfer. We also have all of these calls recorded if we need to supply those to your office as well. As stated previously, we cannot begin the process without necessary documentation to which, Mr. [redacted] took many months to get to our offices. We have attempted to work with Mr. [redacted] and are well within the terms of our contract. We discussed all details of the purchase prior to charging the client, as well as gave the client a cancellation period after signing the contract. Mr. [redacted] is outside of his cancellation period, and there are no grounds for refund at this time.

To Whom It May Concern:
We, Allied Solution Group, would like to respond to the above referenced complaint in regard to Mr. and Mrs. [redacted] contract dated May 4, 2017.
Mr. and Mrs. [redacted] entered into a contract with Allied Solution Group to transfer their Wyndham ownership, and a Florida...

Vacation Villas Club Pure Points ownership. We have attached the contract for review, but as it states on the worksheet labeled Play and Pay 2 Membership Agreement, the clients paid for $14,070.00 for the enrollment into their new club membership, and $569.00 for their Wyndham transfer.
The client did speak with our office and we did issue a refund for the transfer of the Wyndham ownership because they asked us to cancel the transfer. This refund was issued in good faith to the client.
At no time, did we tell the client that we were unable to facilitate in the transfer, or that we refused to fulfill the service. The client simply asked us to cancel that portion of the contract because they had found a better option. When our office spoke with the client we informed them that we would issue a refund in the amount of $569 because that is the amount that was paid for the Wyndham, but that we could not cancel the FVVC Pure Points contract because their rescission period had already expired. The client verbally accepted the offer and we can provide that recorded call if necessary.
At this time, we have fulfilled the full obligations of our contract. We feel that the accusations made in this complaint are libelous and untrue. We are happy to discuss the client's options in more detail and move forward with the process, but this claim has no validity to it. If there is anything else that my office can provide please let me know as soon as possible.

Initial Business Response /* (1000, 5, 2017/02/28) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@[redacted].com
We received a cancelation letter via fax from mrs. [redacted] on X-XX-XX we reached out to her via phone to make sure we understood she...

wanted to cancel her entire deal. We agreed to a full refund and will be issuing that check this week and mailing to the client. We understand mrs. [redacted]'s right to cancel and we were more than happy to do so as she was within her time frame to do so. We hope this satisfies the client.

I have never seen a bank so unconcerned for their customers. They are not willing to listen to valid complaints and the customer service staff is unfriendly and not much help. I have banked with them for years but feel that they are too corporate now and forgot about the customers!