Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ I apologize for any inconvenience that this may have causedWould you please provide us with the name of the business, or the merchant ID numberI am not able to locate anything in our system based on the email, or address provided Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response because it does not fix the issue I haveI do not have a merchant Id number as my account has been closed for yearsThe name of the business is Fidelity Creditor Services stating they are representing US Merchant SystemsThey have not given me a merchant IDPlease assist with having the collection agency remove this from my credit Final Consumer Response / [redacted] (3000, 16, 2015/07/02) */ Fidelity Creditor Services still has not removed this issue from my credit profile Final Business Response / [redacted] (4000, 18, 2015/07/08) */ I apologize for the inconvenience, our records show that the account was removed from collectionsWe will contact Fidelity to make sure they removed your account from collections on their end
Initial Business Response / [redacted] (1000, 10, 2015/05/07) */ I apologize for any inconvenience this may have causedUS Merchant Systems has issued a refund for $ [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/02/11) */ I apologize for the late response and for any inconvenience this issue may have causedWhile we were within our rights to charge the early termination fee, our records indicate that the charge did not go through due to a stop payment on the accountWe will not dispute the stop payment and we have waived the ETFYou will not see any further billing Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I quickly received a refund in full, I did not receive any correspondence stating that they had purged my information from their system Final Business Response / [redacted] (4000, 12, 2015/03/06) */ Due to regulations, your account info will remain on file with usYour account has been closed though, and there will be no further billing
Initial Business Response / [redacted] (1000, 5, 2014/09/04) */ We have spoken with [redacted] since this complaint and we are working on a solutionUS Merchant Systems will be refunding Augusts feesAs for July's, we are still reviewing the caseI do apologize for any inconvenience this may have caused Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a call from Mr***, he did state he did close our account and will be refunding two months worth of fees and that he would get back to me with that totalAs of 9/17/14, I have left messages for him with no response and still have not received our refundWe are owed 720.20/month for the monthly fees (for accounts) and 259.35/month for the compliance fees (for accounts) for a total of Our company has not received this refund or response from Mr*** Final Business Response / [redacted] (4000, 19, 2014/12/11) */ We did miss the two accounts mentioned and a refund for the fees has been submittedThe accounts have been closedI apologize for the inconvenience Final Consumer Response / [redacted] (4200, 21, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The accounts do not appear to be closed, we received another deduction of compliance fee for account #XXXX-XXXX-XXXX on 12/16/
Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ I apologize for the inconvenience that this issue may have causedAfter reviewing the information US Merchant Systems has decided to refund you the $breach of contract feeI will also email you a copy of your contract to the email on file Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Our records indicate that the account was not set up fraudulentlyWe have a signed application from you that matches the signatures on your driver's license that was providedYour account was closed back in April but the PCI fee continued to be charged in errorUS Merchant Systems will be issuing a refund for the overage that was paid Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the settlement of thisPlease close this file
Initial Business Response /* (1000, 5, 2015/01/05) */
***,
I apologize for the inconvenienceMy records indicate that I (*** ***) spoke with you on the 10th of DecemberAt that time, I repeated what Leticia had told youThe batch that was not deposited is from over months ago
Since that is the case, it cannot be forced through due the increased chance of them turning into charge backsThe reporting of missing funds within days is not arbitraryIf it is reported within that timeframe, we would be able to force those missing transactions through using the original authorization codesSince it is well past that time frame, the transactions would need to be ran as new salesWe could provide you with the information to run those transactionsAgain, we would request that you contact your customers to inform them that they will see a charge on their credit card for a purchase they made months ago
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We contracted USMS to charge and deposit on our account, based on authorization codes from Authorize.netIt is USMS responsibility to do this according to our contractThis was not done, although we trusted you would fulfill your part of the contractYour statements are not available within the days of sale, making it impossible to validate the depositsWe did not receive your statements until very late in August - even at that time we would be outside of the daysAs of today, January 7, as an example, I'm not able to get the statement from DecemberHow would you handle a missed deposit from December 1, when you give your customers no way of checking that you perform according to your contract? This case is resolved when USMS deposits the missing funds into our account
Final Business Response /* (4000, 9, 2015/01/09) */
We advise that you verify your deposits along with you batch reports from Authorize.netI do not know why you did not receive your statement until last august, all of our statements were mailed out at the same time and we haven't had any other issues with a statement arriving lateRegardless, we were not contacted until November about the batch not processing, months after the issueWe can provide you the information to process those transaction again, you would need to contact the customers to inform themPer the notices on your previous statements, we no longer send out paper-statementsStatements are now available online at usms.comYour December statement have been available to you as of January 1st
Final Consumer Response /* (4200, 11, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point, to run the customers credit cards again, more than months after their purchase would result in upset customers and charge-backsThis is not the solution, and I have said this numerous times to the USMS support teamThe funds were authorized in July, we received an email with a "Successful Credit Card Settlement Report" from USMS that same eveningIt is then the responsibility of USMS to deposit the funds to our accountWe cannot verify if they have been deposited until the monthly report is availableThis is because USMS does not deposit the amount identical to the report - as it includes other charges / refundsFurthermore, the monthly report is not available in time to file a claim for "non-deposit" within the daysFor example, the December report was not available online until January 7th online, which left us exposed for errors between and 7th December (past the days deadline)
USMS is under contract to deposit the authorized charges to our account, and they failed to do soWe require that USMS deposits the missing amount from July, without charging our customers a 2nd time, which would lead to charge-backs
Initial Business Response /* (1000, 5, 2015/11/10) */
The refund for the ETF of $was approved on 10/28/You should see that in your bank account shortlyWould you provide documentation that shows that you were *** Compliant for the months you were billed the Non-Compliance fee
Since the business did not use our portal to monitor *** Compliance, without the documentation, we have no way of knowing the compliance statusOnce this documentation is provided, we will issue a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already sent *** compliance certificate to your reseller/representative *** We even had a conference call with Trustwave who we use as *** compliance agency for many yearsI uploaded *** certificate here:
http://www.***
You can also see certificate of our compliance here:
http://***/cert.php?code=fa401c2997e34ffXXXXXadXXXXXfe
This medal is maintained daily
Final Business Response /* (4000, 9, 2015/11/12) */
Thank you,
You account was credited for the ***, you should see the refund for the ETF shortly
Initial Business Response /* (1000, 5, 2015/02/02) */
Per the Merchant Operating Guide that you aggreed to (see attached)
I, the Merchant, attest and agree that this is a breach of contract and US Merchant Systems, LLC may terminate this agreement for cause and I agree that I, the
Merchant, shall pay US Merchant
Systems, LLC as liquidated damages,up to $for each merchant ID numberI agree that this
fee is not a penalty, but rather is reasonable in light of the financial harm and expense caused by my breach of contract or termination for cause by US Merchant Systems, LLC for breach of any of the aforementioned agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I signed contract on 2010, this attached agreement letter was never provided to me and US Merchant never updated their contract with our company, I like to see my signed original contractIn case if they don't have it in their file, I still have their signed pages of contract with me, which never mentioned about breach of contract
Initial Business Response /* (1000, 5, 2014/02/20) */
I apologize that you feel our fees were hiddenThe contract that was signed clearly states all of the fees on one pageThe Merchant Operating Guide that you received clearly outlines the terms of the contract along with the auto renewal
policy
Initial Business Response /* (1000, 5, 2014/12/11) */
In you opened up two new accounts because the ownership was changing, the two original accounts weren't just changing banks, they were moving from a sole proprietorship to a corporationsWhen that happens, and new application is
neededA new agreement is made between US Merchant Systems and the said corporationsThe old accounts are closedOn the paperwork you signed (see attached) the fees are clearly listed on the top of the second page, and the terms are listed on the third page(year contract / $Early Termination Fee
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** *** didn't explain to us the need to change the contract, he asked us to fill out the form with the new info so he can change the name and the bank on the accountYour representative didn't make us aware of the new contract and our commitment to the termBecause your original contract with us also used the same form but that contract only for year term and it spelt out on the contract itselfThat's why we thought the form you provided for us just a generic form you used for the service, so we didn't pay attention to the fine print
Beside USMS don't follow thru with the term of the contract either, you increased the fees, rate and also kept our deposited fund for more than daysYou violated the term as well
Also, you didn't provide us any equipment, that mean there is no damage to your end when we stopped the service, why do you need to charge the termination fees?
Initial Business Response /* (1000, 8, 2014/02/20) */
I apologize for any inconvenience this may have causedYou were approved for a maximum transaction size of $When a transaction above the amount is put through it may be flagged and need to be verified by calling the customer
Your request to waive the cancellation fee has been approved and you account will be closed today with out an Early Termination Fee
Initial Business Response /* (1000, 8, 2015/07/08) */
Per our conversation, and reviewing your agreementIt was discovered that on your application your agent wrote on it "one year agreement"Due to the ambiguity of of what "one year agreement" covers, we will be issuing a refund for the
$
Initial Business Response /* (1000, 5, 2015/05/14) */
I apologize for any inconvenience that this may have caused. Would you please provide us with the name of the business, or the merchant ID number. I am not able to locate anything in our system based on the email, or address...
provided.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because it does not fix the issue I have. I do not have a merchant Id number as my account has been closed for years. The name of the business is Fidelity Creditor Services stating they are representing US Merchant Systems. They have not given me a merchant ID. Please assist with having the collection agency remove this from my credit.
Final Consumer Response /* (3000, 16, 2015/07/02) */
Fidelity Creditor Services still has not removed this issue from my credit profile.
Final Business Response /* (4000, 18, 2015/07/08) */
I apologize for the inconvenience, our records show that the account was removed from collections. We will contact Fidelity to make sure they removed your account from collections on their end.
Initial Business Response /* (1000, 5, 2014/09/04) */
We have spoken with [redacted] since this complaint and we are working on a solution. US Merchant Systems will be refunding Augusts fees. As for July's, we are still reviewing the case. I do apologize for any inconvenience this may have...
caused.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from Mr. [redacted], he did state he did close our account and will be refunding two months worth of fees and that he would get back to me with that total. As of 9/17/14, I have left 2 messages for him with no response and still have not received our refund. We are owed 720.20/month for the 55.40 monthly fees (for 13 accounts) and 259.35/month for the 19.95 compliance fees (for 13 accounts) for a total of 1959.10. Our company has not received this refund or response from Mr. [redacted].
Final Business Response /* (4000, 19, 2014/12/11) */
We did miss the two accounts mentioned and a refund for the fees has been submitted. The accounts have been closed. I apologize for the inconvenience.
Final Consumer Response /* (4200, 21, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The accounts do not appear to be closed, we received another deduction of 19.95 compliance fee for account #XXXX-XXXX-XXXX on 12/16/14.
Initial Business Response /* (1000, 5, 2014/02/20) */
I apologize for any inconvenience this may have caused. I have reviewed the account and all of the data supports that only one LOC was turned into USMS. Lack of processing on your account is not intent to cancel. We need a singed letter...
of cancellation to show intent to cancel. We have received your letter of cancellation and your account has been closed. As a courtesy, you will not be charged for this months service.
Initial Business Response /* (1000, 8, 2015/02/11) */
I apologize for the late response and for any inconvenience this issue may have caused. While we were within our rights to charge the early termination fee, our records indicate that the charge did not go through due to a stop payment on...
the account. We will not dispute the stop payment and we have waived the ETF. You will not see any further billing.
Initial Consumer Rebuttal /* (3000, 10, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I quickly received a refund in full, I did not receive any correspondence stating that they had purged my information from their system.
Final Business Response /* (4000, 12, 2015/03/06) */
Due to regulations, your account info will remain on file with us. Your account has been closed though, and there will be no further billing.
Initial Business Response /* (1000, 5, 2015/03/06) */
The $95.00 that was paid in June of 2011 was not for an early termination fee. It was for past due fees. In October of 2011 the account was past due again and closed because of that. An early termination fee of $350 was assessed to the...
account. After failure to collect the amount owed, the debt was sent to a collection agency. We have contacted the collection agency to reduce the debt by $350 (the early termination fee), a new letter will go out with a new balance. The balance amount is for monthly fees, along with reject fees, that were due during the time the account was open, but that we could not collect due to a stop payment being placed.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an email from eProcessing Network dated
1 May 2011 stating, "We have debited the [redacted] Enterprises, Inc bank account the amount of $30.00 for the following services: Secure Transaction Processing Monthly Gateway Fee (May, 2011)"
I also have a copy of the letter we were requested to fax, and did so, cancelling our account. It is dated 5 May 2011. U.S Merchant Services continued to try to collect the monthly fees, so I cancelled the credit card that the fees were automatically withdrawn from.
On 17 Nov 2011, I received a letter from Camille Ross in the Collections Dept of U.S Merchant Systems. I attempted to call her several times and got no return call, so on 9 Dec 2011, I left a message stating that the account had been closed since June 2011. Next response I got was from Fidelity Creditor Service, that called my home phone and spoke to my wife in a very unfriendly manner.
The sad part of all this is that I had no complaint with the service U.S Merchant Systems provided. I had a relative who started working with a competing company, so to support a family member, we switched our merchant servicing company. The $95.00 payment was what I was told was needed because we were terminating a 3 year contract one year early. This seemed very reasonable, and I paid it. It was not for past due monthly fees. This is the way we are treated for being a PAYING customer of U.S. Merchant Systems for two years. You can imagine how many of my friends and business associates I will recommend their service to.
Since I need to get a business loan to expand my business and hire more employees, I will pay someone to deal with the collections company and clear this issue from my credit report, since U.S. Merchant Services does not seem very concerned about this aspect of the situation.
Final Business Response /* (4000, 9, 2015/03/11) */
I apologize for the inconvenience. If at the time you paid the $95.00 to catch the account up, you also wanted to close the account, there was a miss communication because the account stayed open. We will take your word for it and we will marked the account closed as of Jun 2012 and remove your account from collections. We hope this clears this up.
Final Consumer Response /* (2000, 11, 2015/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the company removing the bogus $350 early termination fee and closing the account effective Jun 2012, after I had submitted a fax and certified letter in May 2011 requesting that the account be closed immediately. The account was never in arrears. I appreciate the company's action to clear the collections action from my credit report, but I have already paid Fidelity Creditor Service $378 to clear the balance of collection fees, etc that were never valid. It is very nice to be finished with this matter, but it would have been much better if it had never happened.
I do appreciate the Revdex.com for being a vessel to allow the interaction between myself and the company. The matter would probably never have been resolved with without the incredible expense of a legal action. Thank You.
Initial Business Response /* (1000, 5, 2014/06/12) */
Would you please provide us with the name of your company or your Merchant ID. We can not find your company in our system with the information that has been provided.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
Company Name
[redacted] S [redacted] Ave Suite *
[redacted] XXXXX
I dont have the merchant ID since the business has
been closed for almost 7 years now!
Initial Business Response /* (1000, 8, 2015/02/02) */
[redacted],
Before the terminal was sent to you there was a 5 page document signed by you agreeing to the lease terms. Attached is a copy of the Delivery and Acceptance receipt that clearly explains the terms of the lease. Also, Azura...
Leasing (the 3rd party that provided the lease) verified the lease via a recorded phone call. On that call you were first informed that the call would be recorded. At that time, a representative went over the terms of the lease with you, terms that you agreed to. In light of that, your lease has been cancelled and I have closed your account with US Merchant Systems.
Initial Consumer Rebuttal /* (2000, 10, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the contact being canceled, but, I don't expect the information provided to BBQ is also in correct and false, however, I do not want to continue the complaint.
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ I apologize for any inconvenience that this may have causedWould you please provide us with the name of the business, or the merchant ID numberI am not able to locate anything in our system based on the email, or address provided Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response because it does not fix the issue I haveI do not have a merchant Id number as my account has been closed for yearsThe name of the business is Fidelity Creditor Services stating they are representing US Merchant SystemsThey have not given me a merchant IDPlease assist with having the collection agency remove this from my credit Final Consumer Response / [redacted] (3000, 16, 2015/07/02) */ Fidelity Creditor Services still has not removed this issue from my credit profile Final Business Response / [redacted] (4000, 18, 2015/07/08) */ I apologize for the inconvenience, our records show that the account was removed from collectionsWe will contact Fidelity to make sure they removed your account from collections on their end
Initial Business Response / [redacted] (1000, 10, 2015/05/07) */ I apologize for any inconvenience this may have causedUS Merchant Systems has issued a refund for $ [redacted] Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2015/02/11) */ I apologize for the late response and for any inconvenience this issue may have causedWhile we were within our rights to charge the early termination fee, our records indicate that the charge did not go through due to a stop payment on the accountWe will not dispute the stop payment and we have waived the ETFYou will not see any further billing Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I quickly received a refund in full, I did not receive any correspondence stating that they had purged my information from their system Final Business Response / [redacted] (4000, 12, 2015/03/06) */ Due to regulations, your account info will remain on file with usYour account has been closed though, and there will be no further billing
Initial Business Response / [redacted] (1000, 5, 2014/09/04) */ We have spoken with [redacted] since this complaint and we are working on a solutionUS Merchant Systems will be refunding Augusts feesAs for July's, we are still reviewing the caseI do apologize for any inconvenience this may have caused Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a call from Mr***, he did state he did close our account and will be refunding two months worth of fees and that he would get back to me with that totalAs of 9/17/14, I have left messages for him with no response and still have not received our refundWe are owed 720.20/month for the monthly fees (for accounts) and 259.35/month for the compliance fees (for accounts) for a total of Our company has not received this refund or response from Mr*** Final Business Response / [redacted] (4000, 19, 2014/12/11) */ We did miss the two accounts mentioned and a refund for the fees has been submittedThe accounts have been closedI apologize for the inconvenience Final Consumer Response / [redacted] (4200, 21, 2014/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The accounts do not appear to be closed, we received another deduction of compliance fee for account #XXXX-XXXX-XXXX on 12/16/
Initial Business Response / [redacted] (1000, 5, 2014/12/11) */ I apologize for the inconvenience that this issue may have causedAfter reviewing the information US Merchant Systems has decided to refund you the $breach of contract feeI will also email you a copy of your contract to the email on file Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Our records indicate that the account was not set up fraudulentlyWe have a signed application from you that matches the signatures on your driver's license that was providedYour account was closed back in April but the PCI fee continued to be charged in errorUS Merchant Systems will be issuing a refund for the overage that was paid Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the settlement of thisPlease close this file
Initial Business Response /* (1000, 5, 2015/01/05) */
***,
I apologize for the inconvenienceMy records indicate that I (*** ***) spoke with you on the 10th of DecemberAt that time, I repeated what Leticia had told youThe batch that was not deposited is from over months ago
Since that is the case, it cannot be forced through due the increased chance of them turning into charge backsThe reporting of missing funds within days is not arbitraryIf it is reported within that timeframe, we would be able to force those missing transactions through using the original authorization codesSince it is well past that time frame, the transactions would need to be ran as new salesWe could provide you with the information to run those transactionsAgain, we would request that you contact your customers to inform them that they will see a charge on their credit card for a purchase they made months ago
Initial Consumer Rebuttal /* (3000, 7, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We contracted USMS to charge and deposit on our account, based on authorization codes from Authorize.netIt is USMS responsibility to do this according to our contractThis was not done, although we trusted you would fulfill your part of the contractYour statements are not available within the days of sale, making it impossible to validate the depositsWe did not receive your statements until very late in August - even at that time we would be outside of the daysAs of today, January 7, as an example, I'm not able to get the statement from DecemberHow would you handle a missed deposit from December 1, when you give your customers no way of checking that you perform according to your contract? This case is resolved when USMS deposits the missing funds into our account
Final Business Response /* (4000, 9, 2015/01/09) */
We advise that you verify your deposits along with you batch reports from Authorize.netI do not know why you did not receive your statement until last august, all of our statements were mailed out at the same time and we haven't had any other issues with a statement arriving lateRegardless, we were not contacted until November about the batch not processing, months after the issueWe can provide you the information to process those transaction again, you would need to contact the customers to inform themPer the notices on your previous statements, we no longer send out paper-statementsStatements are now available online at usms.comYour December statement have been available to you as of January 1st
Final Consumer Response /* (4200, 11, 2015/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point, to run the customers credit cards again, more than months after their purchase would result in upset customers and charge-backsThis is not the solution, and I have said this numerous times to the USMS support teamThe funds were authorized in July, we received an email with a "Successful Credit Card Settlement Report" from USMS that same eveningIt is then the responsibility of USMS to deposit the funds to our accountWe cannot verify if they have been deposited until the monthly report is availableThis is because USMS does not deposit the amount identical to the report - as it includes other charges / refundsFurthermore, the monthly report is not available in time to file a claim for "non-deposit" within the daysFor example, the December report was not available online until January 7th online, which left us exposed for errors between and 7th December (past the days deadline)
USMS is under contract to deposit the authorized charges to our account, and they failed to do soWe require that USMS deposits the missing amount from July, without charging our customers a 2nd time, which would lead to charge-backs
Initial Business Response /* (1000, 5, 2015/11/10) */
The refund for the ETF of $was approved on 10/28/You should see that in your bank account shortlyWould you provide documentation that shows that you were *** Compliant for the months you were billed the Non-Compliance fee
Since the business did not use our portal to monitor *** Compliance, without the documentation, we have no way of knowing the compliance statusOnce this documentation is provided, we will issue a refund
Initial Consumer Rebuttal /* (3000, 7, 2015/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already sent *** compliance certificate to your reseller/representative *** We even had a conference call with Trustwave who we use as *** compliance agency for many yearsI uploaded *** certificate here:
http://www.***
You can also see certificate of our compliance here:
http://***/cert.php?code=fa401c2997e34ffXXXXXadXXXXXfe
This medal is maintained daily
Final Business Response /* (4000, 9, 2015/11/12) */
Thank you,
You account was credited for the ***, you should see the refund for the ETF shortly
Initial Business Response /* (1000, 5, 2015/02/02) */
Per the Merchant Operating Guide that you aggreed to (see attached)
I, the Merchant, attest and agree that this is a breach of contract and US Merchant Systems, LLC may terminate this agreement for cause and I agree that I, the
Merchant, shall pay US Merchant
Systems, LLC as liquidated damages,up to $for each merchant ID numberI agree that this
fee is not a penalty, but rather is reasonable in light of the financial harm and expense caused by my breach of contract or termination for cause by US Merchant Systems, LLC for breach of any of the aforementioned agreement
Initial Consumer Rebuttal /* (3000, 7, 2015/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I signed contract on 2010, this attached agreement letter was never provided to me and US Merchant never updated their contract with our company, I like to see my signed original contractIn case if they don't have it in their file, I still have their signed pages of contract with me, which never mentioned about breach of contract
Initial Business Response /* (1000, 5, 2014/02/20) */
I apologize that you feel our fees were hiddenThe contract that was signed clearly states all of the fees on one pageThe Merchant Operating Guide that you received clearly outlines the terms of the contract along with the auto renewal
policy
Initial Business Response /* (1000, 5, 2014/12/11) */
In you opened up two new accounts because the ownership was changing, the two original accounts weren't just changing banks, they were moving from a sole proprietorship to a corporationsWhen that happens, and new application is
neededA new agreement is made between US Merchant Systems and the said corporationsThe old accounts are closedOn the paperwork you signed (see attached) the fees are clearly listed on the top of the second page, and the terms are listed on the third page(year contract / $Early Termination Fee
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr*** *** didn't explain to us the need to change the contract, he asked us to fill out the form with the new info so he can change the name and the bank on the accountYour representative didn't make us aware of the new contract and our commitment to the termBecause your original contract with us also used the same form but that contract only for year term and it spelt out on the contract itselfThat's why we thought the form you provided for us just a generic form you used for the service, so we didn't pay attention to the fine print
Beside USMS don't follow thru with the term of the contract either, you increased the fees, rate and also kept our deposited fund for more than daysYou violated the term as well
Also, you didn't provide us any equipment, that mean there is no damage to your end when we stopped the service, why do you need to charge the termination fees?
Initial Business Response /* (1000, 8, 2014/02/20) */
I apologize for any inconvenience this may have causedYou were approved for a maximum transaction size of $When a transaction above the amount is put through it may be flagged and need to be verified by calling the customer
Your request to waive the cancellation fee has been approved and you account will be closed today with out an Early Termination Fee
Initial Business Response /* (1000, 8, 2015/07/08) */
Per our conversation, and reviewing your agreementIt was discovered that on your application your agent wrote on it "one year agreement"Due to the ambiguity of of what "one year agreement" covers, we will be issuing a refund for the
$
Initial Business Response /* (1000, 5, 2015/05/14) */
I apologize for any inconvenience that this may have caused. Would you please provide us with the name of the business, or the merchant ID number. I am not able to locate anything in our system based on the email, or address...
provided.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because it does not fix the issue I have. I do not have a merchant Id number as my account has been closed for years. The name of the business is Fidelity Creditor Services stating they are representing US Merchant Systems. They have not given me a merchant ID. Please assist with having the collection agency remove this from my credit.
Final Consumer Response /* (3000, 16, 2015/07/02) */
Fidelity Creditor Services still has not removed this issue from my credit profile.
Final Business Response /* (4000, 18, 2015/07/08) */
I apologize for the inconvenience, our records show that the account was removed from collections. We will contact Fidelity to make sure they removed your account from collections on their end.
Initial Business Response /* (1000, 5, 2014/09/04) */
We have spoken with [redacted] since this complaint and we are working on a solution. US Merchant Systems will be refunding Augusts fees. As for July's, we are still reviewing the case. I do apologize for any inconvenience this may have...
caused.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from Mr. [redacted], he did state he did close our account and will be refunding two months worth of fees and that he would get back to me with that total. As of 9/17/14, I have left 2 messages for him with no response and still have not received our refund. We are owed 720.20/month for the 55.40 monthly fees (for 13 accounts) and 259.35/month for the 19.95 compliance fees (for 13 accounts) for a total of 1959.10. Our company has not received this refund or response from Mr. [redacted].
Final Business Response /* (4000, 19, 2014/12/11) */
We did miss the two accounts mentioned and a refund for the fees has been submitted. The accounts have been closed. I apologize for the inconvenience.
Final Consumer Response /* (4200, 21, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The accounts do not appear to be closed, we received another deduction of 19.95 compliance fee for account #XXXX-XXXX-XXXX on 12/16/14.
Initial Business Response /* (1000, 5, 2014/02/20) */
I apologize for any inconvenience this may have caused. I have reviewed the account and all of the data supports that only one LOC was turned into USMS. Lack of processing on your account is not intent to cancel. We need a singed letter...
of cancellation to show intent to cancel. We have received your letter of cancellation and your account has been closed. As a courtesy, you will not be charged for this months service.
Initial Business Response /* (1000, 8, 2015/02/11) */
I apologize for the late response and for any inconvenience this issue may have caused. While we were within our rights to charge the early termination fee, our records indicate that the charge did not go through due to a stop payment on...
the account. We will not dispute the stop payment and we have waived the ETF. You will not see any further billing.
Initial Consumer Rebuttal /* (3000, 10, 2015/02/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I quickly received a refund in full, I did not receive any correspondence stating that they had purged my information from their system.
Final Business Response /* (4000, 12, 2015/03/06) */
Due to regulations, your account info will remain on file with us. Your account has been closed though, and there will be no further billing.
Initial Business Response /* (1000, 5, 2015/03/06) */
The $95.00 that was paid in June of 2011 was not for an early termination fee. It was for past due fees. In October of 2011 the account was past due again and closed because of that. An early termination fee of $350 was assessed to the...
account. After failure to collect the amount owed, the debt was sent to a collection agency. We have contacted the collection agency to reduce the debt by $350 (the early termination fee), a new letter will go out with a new balance. The balance amount is for monthly fees, along with reject fees, that were due during the time the account was open, but that we could not collect due to a stop payment being placed.
Initial Consumer Rebuttal /* (3000, 7, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have an email from eProcessing Network dated
1 May 2011 stating, "We have debited the [redacted] Enterprises, Inc bank account the amount of $30.00 for the following services: Secure Transaction Processing Monthly Gateway Fee (May, 2011)"
I also have a copy of the letter we were requested to fax, and did so, cancelling our account. It is dated 5 May 2011. U.S Merchant Services continued to try to collect the monthly fees, so I cancelled the credit card that the fees were automatically withdrawn from.
On 17 Nov 2011, I received a letter from Camille Ross in the Collections Dept of U.S Merchant Systems. I attempted to call her several times and got no return call, so on 9 Dec 2011, I left a message stating that the account had been closed since June 2011. Next response I got was from Fidelity Creditor Service, that called my home phone and spoke to my wife in a very unfriendly manner.
The sad part of all this is that I had no complaint with the service U.S Merchant Systems provided. I had a relative who started working with a competing company, so to support a family member, we switched our merchant servicing company. The $95.00 payment was what I was told was needed because we were terminating a 3 year contract one year early. This seemed very reasonable, and I paid it. It was not for past due monthly fees. This is the way we are treated for being a PAYING customer of U.S. Merchant Systems for two years. You can imagine how many of my friends and business associates I will recommend their service to.
Since I need to get a business loan to expand my business and hire more employees, I will pay someone to deal with the collections company and clear this issue from my credit report, since U.S. Merchant Services does not seem very concerned about this aspect of the situation.
Final Business Response /* (4000, 9, 2015/03/11) */
I apologize for the inconvenience. If at the time you paid the $95.00 to catch the account up, you also wanted to close the account, there was a miss communication because the account stayed open. We will take your word for it and we will marked the account closed as of Jun 2012 and remove your account from collections. We hope this clears this up.
Final Consumer Response /* (2000, 11, 2015/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the company removing the bogus $350 early termination fee and closing the account effective Jun 2012, after I had submitted a fax and certified letter in May 2011 requesting that the account be closed immediately. The account was never in arrears. I appreciate the company's action to clear the collections action from my credit report, but I have already paid Fidelity Creditor Service $378 to clear the balance of collection fees, etc that were never valid. It is very nice to be finished with this matter, but it would have been much better if it had never happened.
I do appreciate the Revdex.com for being a vessel to allow the interaction between myself and the company. The matter would probably never have been resolved with without the incredible expense of a legal action. Thank You.
Initial Business Response /* (1000, 5, 2014/06/12) */
Would you please provide us with the name of your company or your Merchant ID. We can not find your company in our system with the information that has been provided.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The...
consumer indicated he/she DID NOT accept the response from the business.)
Company Name
[redacted] S [redacted] Ave Suite *
[redacted] XXXXX
I dont have the merchant ID since the business has
been closed for almost 7 years now!
Initial Business Response /* (1000, 8, 2015/02/02) */
[redacted],
Before the terminal was sent to you there was a 5 page document signed by you agreeing to the lease terms. Attached is a copy of the Delivery and Acceptance receipt that clearly explains the terms of the lease. Also, Azura...
Leasing (the 3rd party that provided the lease) verified the lease via a recorded phone call. On that call you were first informed that the call would be recorded. At that time, a representative went over the terms of the lease with you, terms that you agreed to. In light of that, your lease has been cancelled and I have closed your account with US Merchant Systems.
Initial Consumer Rebuttal /* (2000, 10, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the contact being canceled, but, I don't expect the information provided to BBQ is also in correct and false, however, I do not want to continue the complaint.