Initial Business Response /* (1000, 5, 2014/11/12) */
[redacted],
I apologize for the inconvenience this may have caused. Would you provided me with the company name? I cannot find you in our system with the phone number, email, or address provided.
Thank you.
Initial Consumer...
Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Usms called me and returned my call on 11/10/2014 at 1:17 pm they know [redacted] and the business [redacted],[redacted]. Usms told they would give me back my money if I came back and did business with them.
Final Business Response /* (4000, 9, 2014/11/20) */
I have reviewed your account. In light of the information provided, we will be issuing a refund for $295.00.
Final Consumer Response /* (2000, 11, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the offer I just want what was owed back to me. Thank you Revdex.com
Initial Business Response /* (1000, 5, 2014/10/09) */
I apologize for the inconvenience and the miscommunication. I have closed your account and waived the ETF of $295, there will be no further billing on your account.
Initial Business Response /* (1000, 10, 2015/05/07) */
I apologize for any inconvenience this may have caused. US Merchant Systems has issued a refund for $295.
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response...
Initial Business Response /* (1000, 5, 2014/12/04) */
I apologize for the inconvenience. Our records show that you were charged erroneously. I have had a check issued for 21.00 that will arrive in the mail to the address listed on your account.
Initial Consumer Rebuttal /* (2000,...
7, 2014/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund check.
Initial Business Response /* (1000, 5, 2014/11/14) */
I apologize for the inconvenience this may have caused. In light of the information provided, I have waived the BOC fee. Also, I have closed your account as of today and you will not be billed for November or December. I hope this makes...
up for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
USMS has gone above and beyond my desired resolution in this matter and I am happy with the quickness of their response. I consider this matter completely resolved with 100% satisfaction.
Initial Business Response /* (1000, 5, 2014/12/11) */
I apologize for the inconvenience that this issue may have caused. After reviewing the information US Merchant Systems has decided to refund you the $295 breach of contract fee. I will also email you a copy of your contract to the email...
on file.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I close my account on Jan but USMS still continues to charge the service charge from banking account till to July.
Every month I talked to Manager [redacted] but my effort was in vain. It still happen to deduct services charge from my acct.
I have another business account at USMS,I will probably cancel the service too.
Initial Business Response /* (1000, 5, 2015/02/02) */
Our records indicate that the account was not set up fraudulently. We have a signed application from you that matches the signatures on your driver's license that was provided. Your account was closed back in April 2013 but the PCI fee...
continued to be charged in error. US Merchant Systems will be issuing a refund for the overage that was paid.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the settlement of this. Please close this file.
Initial Business Response /* (1000, 5, 2014/11/12) */
[redacted],
I apologize for the inconvenience this may have caused. Would you provided me with the company name? I cannot find you in our system with the phone number, email, or address provided.
Thank you.
Initial Consumer...
Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Usms called me and returned my call on 11/10/2014 at 1:17 pm they know [redacted] and the business [redacted],[redacted]. Usms told they would give me back my money if I came back and did business with them.
Final Business Response /* (4000, 9, 2014/11/20) */
I have reviewed your account. In light of the information provided, we will be issuing a refund for $295.00.
Final Consumer Response /* (2000, 11, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accepted the offer I just want what was owed back to me. Thank you Revdex.com
Initial Business Response /* (1000, 5, 2014/10/09) */
I apologize for the inconvenience and the miscommunication. I have closed your account and waived the ETF of $295, there will be no further billing on your account.
Initial Business Response /* (1000, 10, 2015/05/07) */
I apologize for any inconvenience this may have caused. US Merchant Systems has issued a refund for $295.
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response...
from the business.)
Initial Business Response /* (1000, 5, 2014/12/04) */
I apologize for the inconvenience. Our records show that you were charged erroneously. I have had a check issued for 21.00 that will arrive in the mail to the address listed on your account.
Initial Consumer Rebuttal /* (2000,...
7, 2014/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the refund check.
Initial Business Response /* (1000, 5, 2014/11/14) */
I apologize for the inconvenience this may have caused. In light of the information provided, I have waived the BOC fee. Also, I have closed your account as of today and you will not be billed for November or December. I hope this makes...
up for the inconvenience.
Initial Consumer Rebuttal /* (2000, 7, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
USMS has gone above and beyond my desired resolution in this matter and I am happy with the quickness of their response. I consider this matter completely resolved with 100% satisfaction.
Initial Business Response /* (1000, 5, 2014/12/11) */
I apologize for the inconvenience that this issue may have caused. After reviewing the information US Merchant Systems has decided to refund you the $295 breach of contract fee. I will also email you a copy of your contract to the email...
on file.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I close my account on Jan but USMS still continues to charge the service charge from banking account till to July.
Every month I talked to Manager [redacted] but my effort was in vain. It still happen to deduct services charge from my acct.
I have another business account at USMS,I will probably cancel the service too.
Initial Business Response /* (1000, 5, 2015/02/02) */
Our records indicate that the account was not set up fraudulently. We have a signed application from you that matches the signatures on your driver's license that was provided. Your account was closed back in April 2013 but the PCI fee...
continued to be charged in error. US Merchant Systems will be issuing a refund for the overage that was paid.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the settlement of this. Please close this file.