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U.S. Standard Products

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Reviews U.S. Standard Products

U.S. Standard Products Reviews (23)

When the office called us on Thursday afternoon 12/14 the sales rep had already gone for day/weekend.  I apologize that you were not addressed in a timely manner; the person who was to assist you was physically not here.  We will take steps in the future to advise a customer if...

their response time may have a delay for this reason.   I have tried calling the main number as well as the cell we have on file and have left messages to assist. We have a 30 day return policy and the customer called us in a timely manner, so we are processing the return at our cost and cancelling the invoice.

The customer has the desired resolution of return for full credit. Return has been received at warehouse,  and account has been cancelled in full.

During the contact US Standard had with customer goods were offered and prices gone over prior to shipping.  This is a company policy.  Perhaps there was a communication misunderstanding, but we did not ship without prior communications and pricing structures etc.  It is a consumers...

choice whom they purchase with.   We have not yet received the return the customer states they made as all operation in Florida are suspended due to hurricane Irma.  I have taken the liberty of cancelling the invoice to zero in anticipation of return when business resumes.

The phone * [redacted]  that the customer requested to be put on DO NOT CALL was done immediately upon request - We have blocked this number from our database.  If there are other numbers that they wish us to block, they need to advise us.  We have complied with their...

request.

Complaint: [redacted]
I am rejecting this response because: I have yet to receive proof that the order was really placed by the individual they state it was placed by. I have also spoken to said individual (who also happens to be a family member of mine) and they have told me that they have not spoken to anyone at US Standard and placed any orders for our company since the first time this scam was pulled a few years ago with a shipment of safety goggles.
Regards,
[redacted]

we have been working with the customer to satisfy their requests, and are confident to get a positive review after all is said and done.  We make every effort to comply with reasonable requests as well as treat the customers with the respect and courtesy they deserve. The consumer should be adding information shortly to validate this.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They sent me mailing labels and I scheduled Fed eX to pick the boxes up. They have removed me from their calling list and I am satisfied with the put come.Thanks for you assistance with this matter>
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.There is one thing I would like to add. The salesperson called me after I submitted this complaint. He asked me to retract this complaint or he would be fired because of it. The call made me very uncomfortable, and I would like to make sure it is noted in the file. 
Regards,
[redacted]

From: [redacted] [mailto:[redacted] Sent: Thursday, April 21, 2016 4:07 PMTo: Revdex.com <[redacted]>Subject: RE: Your complaint has been received I have noticed a mistake on my complaintID [redacted] The disputed amount...

is incorrect, it should be $13,441, which is the difference between $16,941 and $3500

industry standard return policy is 30 days ,the clerk who denied the original request was  following company policy.  we have granted return authorization as requested.

On 6/2 we reached out to [redacted] @ [redacted] who identified himself as a materials manager—We offered goods, he agreed to purchase, and told us they would be accepted and paid for if we marked them to his attention.  We asked again if we needed a purchase order- he stated his...

name was fine.  On 7/10 wereceived a call from [redacted] asking for a proof of delivery, which we provided.  We were then advised that [redacted] should not have ordered, and we advised would accept return of goods. 7/14 a new call came in from purchasing, explaining that it was an error for [redacted] to have even taken our call—we explained we are here to help – we then got a letter from the Revdex.com.  We make every effort to accommodate if given the chance.  We were advised they were going to return goods so we proceeded with cancellation.  We have yet to receive the goods in question, and hold no claims to the partially used items, and await the return of the unused portion.

When we reach out to a potential customer, as well as established customers with history of purchase, goods are offered, prices are gone over, and we do not ship without consent.  Our phone system is available 24/7 for voicemail, and during business hours the switchboard receives live calls and...

information is taken so that the call can be handled by an appropriate party.   We have no records of this company requesting return authorization, which can only mean that they hung up before we were given a chance to assist them.  This customer was within their 30 day return period, and given the chance, an RMA would have been issued to them.   We received their return to our NJ office where there is NO warehouse to process a return, and no space at the facility.  The invoice has been cancelled.  The company has been placed on a DO NOT CALL.  We will gladly assist anyone who asks for help.  Communication is required for assistance.

US  Standard products spoke to [redacted] to review their account.  USSP agreed to send prepaid labels for the return of all material on the most recent shipment dated April 12, 2017.  Complainant’s contact info was added to US Standard Products’ do not contact...

list.   Complainant indicated that this matter was resolved to their satisfaction. (internal ref #[redacted])

Complaint: [redacted]
I am rejecting this response because:As stated in the original complaint we never ordered nor received products from this company. We were contacted by the company via voicemail in the last week of April regarding an overdue invoice, and returned the call leaving a voicemail to send the invoice in question. We received an email with the attached invoice on May 1st and inquired with our staff as to if anyone had ordered the products in question - no one in our company ordered the products and they were never received. We contacted the company on May 11th to tell them as such. There statement that we did not contact them is FALSE.  We also informed them during multiple other email contacts and phone contacts that we did not order or receive any products from their company. We did not file this claim because we are trying to get out of paying $565.62 which is frankly an insulting accusation. We are being scammed and have been regularly harassed by this unethical company.The email chain of our original contact is attached below Hi [redacted],I have run this invoice by everyone in our office and these products were neither ordered or received by anyone nor does anyone recognize US Products as a vendor that we have done business with.  [redacted]Manager of Finance[redacted]###-###-####[redacted] From: [redacted] [mailto:[redacted]] Sent: Thursday, May 11, 2017 9:04 AM To: [redacted] Subject: FW: INV# [redacted] Good morning, I wanted to follow up on status of this invoice. I have not yet heard back from anyone, nor have we received payment. Please advise. Thank you! From: [redacted] Sent: Monday, May 01, 2017 4:43 PM To: '[redacted] Subject: INV# [redacted] Good afternoon, Per your voicemail, attached is a copy of the invoice I am inquiring about. Please let me know when we can expect payment. Feel free to contact me if you need any further assistance.  Thank you! [redacted]US Standard Products[redacted]P: ###-###-####F: ###-###-#### 
Regards,
[redacted]

Customer service spoke to this client on 1/20 and the customer advised they would be paying the invoice, and to then close the account. The account has been flagged to comply with this request. It was the next day that they contacted the Revdex.com, without advising us of their intentions, nor...

making their request known so that we could address the issue at hand. US Standard takes great care with its clients and given the opportunity, does its best to work with any requests. The customer has now requested a void of their invoice - this will be granted, as the first 2 invoices have been paid. Secondly, I would like to have it known that we did not receive this complaint until just now-- it was buried in junk mail, and I have taken steps with my IT dept. for this to not occur again.

Cust stated they didn’t receive goods. We sent signed proof of delivery for the goods to the customer.  They never got back to us after that.  Yes—we did ask for payment for the goods we delivered and we were ignored.  They are stating that asking to be paid for goods delivered is harassment? They never replied to the proof of delivery, nor to the correspondences.  When we proved delivery, it was a natural course of events to follow up.   The correspondence that was attached to the file is mentioned in my original reply.   We have cancelled the invoice and when they find where they put the goods that they received, they can donate to the charity of their choice.  Customer is on DO NOT CALL list.

Complaint: [redacted]
I am rejecting this response because:  Additional goods were packed into the order.  Soap and grease does not have a shelf life of less than 3 months.  All orders were shipped in 2017.   If additional items were not put on the invoice or charged at a rate of 3 times of the other vendors mentioned we would not be having this conversation.  However $30 for a tube of grease and the same price for 16oz of hand cleaner is out of line.  Beware of these business practices.
Regards,
[redacted]

We have satisfied all issue with the customer and he had stated that he would respond to the Revdex.com and advise he was helped more than satisfactorily - We have been waiting for the customer to comply--

The phone # this customer gave in the complaint was put on the DO NOT CALL list yesterday, as requested, prior to me seeing this complaint-- Any request for do not call is handled the same day.  If there are trunk lines and alternate numbers, you must advise of all numbers in order for us to...

remove you from our database effectively.

We have cleared this matter in full.  The customer “rejected” our response as she was waiting on proof of order—The person who made the complaint was not the buyer.  I have proved to the company that the buyer went over all details of merchandise,  prices, where to ship, specifics of job numbers etc. , our name and  address as well  as theirs,  thus clearing up any misunderstandings.

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