[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
customer was offered goods, as was stated-- invoice was sent in a timely fashion , however, it was sent to the physical address, and there is no mail receptacle, so it took quite a while for it to U turn back to our office, wherein we inquired and advised that there is a PO box for US mail, and we...
re-mailed it. This is the reason for appearance of delay in invoicing. Prices were discussed per individual piece during the sales call, as that is part of standard & strict operating procedure- We responded to the customers call within 24 hours, which overlapped this complaint. They had not given us a chance to assist them-- in the meanwhile, they have been satisfied with a revised invoice. We make every effort to handle every call in a timely manner, and to satisfy any issues to the best of our ability. Kindly review and note that we are based on customer satisfaction, and this negative matter is cleared .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Reached out to customer and went over the details and the series of errors. All has been corrected. Customer is satisfied with the end result.
customer was offered goods, as was stated-- invoice was sent in a timely fashion , however, it was sent to the physical address, and there is no mail receptacle, so it took quite a while for it to U turn back to our office, wherein we inquired and advised that there is a PO box for US mail, and we...
re-mailed it. This is the reason for appearance of delay in invoicing. Prices were discussed per individual piece during the sales call, as that is part of standard & strict operating procedure- We responded to the customers call within 24 hours, which overlapped this complaint. They had not given us a chance to assist them-- in the meanwhile, they have been satisfied with a revised invoice. We make every effort to handle every call in a timely manner, and to satisfy any issues to the best of our ability. Kindly review and note that we are based on customer satisfaction, and this negative matter is cleared .