US Tax Lien Association

I am rejecting this response because:I have made no allegations and the attached documents prove they were originally going to settle for giving me nearly $and when I didn't accept this is when they became beligerent and would no longer communicate to me accept to accuse me of making allegations This is a clear indication of the company and how it is run If I were a man whom they have refunded money to then maybe they would have dealt with me but because I am a woman this is what they do end up in there last email saying now they won't refund anything and never even spoke with me I have now contacted my attorney and we will deal with this is the court room so it never happens again to another woman

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

After doing some investigation, Mr [redacted] information was received incorrectly when he purchased one of our products onlineHis last name was spelled " [redacted] " and was not searchable in our database until we realized this oversightOur system does indicate that Mr [redacted] left a voicemail after business hours on 2/7/However, the phone number provided was invalid when our representatives attempted to return his callMr [redacted] will not be required to return product to us and will receive a full refund in consideration of his troublesI spoke with Mr [redacted] this evening to inform him that we would process a full refund of his purchase

Mr [redacted] ' services commenced on February 5, His account was activated on February 5, The purchase was effective February 5, He paid the balance of his transaction on February 8, Despite these facts, US Tax Lien Association no longer wishes to pursue this matterHis $dollar purchase will be refunded in fullIt will take about business days to refund his transaction before Mr [redacted] can expect to see this posted to his account

I am rejecting this response because: I will rebutt all of the statements in order written The only documented history of working with me during this time period is when their employee [redacted] screwed up our appointments times Other than that I had no contact with anyone at the company The partial refund they offered when I asked for my money back was ridiculous and unacceptable I wanted to speak with them about meeting in the middle of what I wanted and what they offered but noone would speak to me The owners who wrote this rebuttal didn't even get involved until weeks after my complaint and when I said they had given me no other alternative but to go to court since they wouldn't speak with me I only asked for a full refund when they wouldn't respond and then accused me of several things I did not do They have never taken any steps to make sure I was satisfied, how could they if they never spoke to me on the phone and never consulted me or spoke to me when they were supposedly doing their due diligence When we were taking the one on one training with Mr [redacted] he spoke to us about a client he had as well who was very dissatisffied with him and they gave that gentleman a refund YOu should ask how many people they have given refunds to and when I have text from the gentleman who signed us up stating he was quitting because he has had so many complaints from clients he signed up who are so unhappy with what this company says they are going to do and don't deliver I'd be happy to send that text to you if needed I believe he has already quit or was fired First of all I was accused by their other employee [redacted] of lying about what Mr [redacted] did in our second day of our one on one session when he made a phone call to an irate client They can say they got all the phone records but I don't believe them one bit They never turned them over to me and they got it wrong to what I said I didn't say he received a phone call I said he made a call after reading a text and said he had to call this irate client who wasn't his but there was noone else to do it so he stepped our of our session for approximaely minutes to take care of this In their email to me they said they got all the incoming calls that he made and there is no way he could have done this I will be ascertaining all his records on his phone and I know the correct phone number he used This is another one of their ploys to try and make it look like I am not telling the truth, just another one of their lies They are correct that I have communicated with ***, [redacted] (one of the owners) and the last email coming from their Operations Manager Jeremy Harris The only person I ever spoke to was [redacted] and the first email after that [redacted] told me in his email not to speak to any of his staff any longer and not one time has Tony or Jeremy ever spoke to me on the phone to try and resolve this, absolutely unprofessional coming from a business owner of a large company Why would I take any of the rest of the program when I have been told not to speak to any of their staff anymore, that is a complete contracdiction and absolutely insane Also, their biggest selling point on this program is the access to T [redacted] and [redacted] to do deals with and to learn from for a year How would I do that if he has told me not to speak to his staff or him anymore, yet they think I don't deserve any sort of refund Also you become a life long memeber is another selling point to have access to people on line for questions etc How am I going to get that if I was told not to speak to any staff memebers They can come back now and say we have changed our mind you can speak to staff but I have already been labeled so that aspect of the program is gone for me even if I wanted it which I dont because I don't want to do business with people who lie and promise one thing and then go back on those promises I wish I did not have to pursue legal matters with them but they have given me no alternative Even when they sent me their final email stating I would receive nothing, I offered even then to have a phone call with my lawyer with them to try and negotiate a settlement so we didn't have to go to court and they refused So you see they are the reason I have now been pushed into court, this was not what I wanted on my end I am a single mother and it will take more of my savings but I will not let this company do this to another person especially another woman I am available by phone or text or email anytime to answer any questions and to rebutt anything they have to say

I am rejecting this response because:The company claims they sent me an email on 3/9/with the correct address to return the product, but I never received any email from them, so I even asked to have a copy of that email sent to me and it was never sent This matter is closed and no additional comments or responses are required

Due to unusual circumstances, Mr [redacted] will receive a full refundHe will be notified in writing todayWe hope to earn his business in the future

US Tax Lien Association does in fact honor a day refund policy for the product in questionMr [redacted] purchased our program on February 5, with a payment of $The privileges associated with this product commenced on 2/5/He requested a refund on March 8, His request for refund occurred days after his purchase putting him outside the period of eligibilityHe did in fact pay the balance on on 2/however days begins from the date of purchase, not final paymentHere is a receipt of Mr [redacted] transaction on 2/5/2016: ReceiptFor: [redacted] Date: 2/5/2016Payment Received: USDReceived From: [redacted] * [redacted] [redacted] [redacted] [redacted] ** Items:Thank you for your business!If you have questions about this order, please contact us at .Best Regards U.STax Lien Association

Submission of this complaint has been preceded by a thoroughly documented exchange of correspondence between Ms [redacted] and US Tax Lien Association (USTLA)I will address each of Ms [redacted] allegations in order:1) Throughout her training and fulfillment, USTLA has a documented history of working with the client to ensure her satisfaction regarding the quality of trainingIn addition, she had been offered the option of a partial refund for remaining services not utilizedNow that her training is nearly 100% fulfilled, she is requesting a full refundUSTLA has explained, in-depth, in writing that she is ineligible for a refund of any type at this point in her trainingIn short, USTLA has taken every reasonable measure at every stage of fulfillment to ensure Ms [redacted] ' satisfaction.2) Her one on one mentor has relinquished a transcript of phone records, both text and voice, during Ms [redacted] trainingAn audit of these records has revealed that Ms [redacted] ' allegations of a disruptive phone call during her training could not have occurredIn addition, USTLA has procured a testimonial email sent by Ms [redacted] after her training to her one on one mentorThis email is overwhelmingly positive and complimentary to the training that Ms [redacted] received from her one on one mentor.3) The owner of the organization has exchanged multiple emails with Ms [redacted] This is an indisputable, documented factAdditionally, many other employees, agents, and contractors have responded to Ms [redacted] ' inquiries both through email and phone callsThere is an extraordinary amount of communication that makes it clear Ms [redacted] ' concerns have never gone unaddressed4) Ms [redacted] has been notified that any remaining aspects of fulfillment are available to her in accordance with USTLA's terms and conditions.5) We believe that Ms [redacted] is truthful in her intent to pursue legal action and she has been provided an address for service to be conducted.If necessary, I can make myself available to the Revdex.com to elaborate on any point pertaining to this matter

Mr***' services commenced on February 5, His account was activated on February 5, The purchase was effective February 5, He paid the balance of his transaction on February 8, 2016.
Despite these facts, US Tax Lien Association no longer wishes to pursue this matterHis $dollar purchase will be refunded in fullIt will take about business days to refund his transaction before Mr*** can expect to see this posted to his account

US Tax Lien Association does in fact honor a day refund policy for the product in questionMr*** purchased our program on February 5, with a payment of $The privileges associated with this product commenced on 2/5/He requested a refund on March 8, His request for
refund occurred days after his purchase putting him outside the period of eligibilityHe did in fact pay the balance on on 2/however days begins from the date of purchase, not final paymentHere is a receipt of Mr*** transaction on 2/5/2016:
Receipt
For: *** ***Date: 2/5/Payment Received: 500.00 USD
Received From: *** * *** *** *** *** *** ***
*** **
Items:
Thank you for your business!
If you have questions about this order, please contact us at Best Regards
U.STax Lien Association

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me*** ***

I am rejecting this response because: US Tax Line Academy told all their students at the seminar ( March 12th ~Mar14th) at the hotel near LAX, the owner of this business *** *** told all students who attended that three days seminar that he will refund the money if you quit, because in the past there is only one person who quit that person past awayIn the United State, verbal promise is legal. In fact during I was waiting for the response from this business, I did so much research including contacting other tax sale organization, experienced professional tax sale broker, even me and my husband drove mile from Los Angeles to Chicago, Chicago to Arizona to confirm that percent of property will be redeemed, I am confirmed with county that you do not make any money investing in tax line. Their sales point is investing tax line create huge profit but the facts are not true at all. *** *** also promised students to send information by PDF which is about retirement account and how to create one million dollars within one year but they never keep their promise even I asked the customer service many times, all they do is transfer to the sales manage to sell such expensive coaching serviceI would like insist to say that home study package is included the LIFE TIME CUSTOMER SERVICE (We are told at the firs time seminar at the hotel in Long Beach ) but how come they can not answer questions that students have ( they suppose to answer questions from the students in regards to the products ), yes on the receipt, says that three days money guarantee but as I said *** *** promise students that they will refund money if students quiet ( because they have such a big confidence what they teach ). Not everybody is rich, we spend money from our tax refund money which is extremely important for us to have a big dream in our life but this company take advantage from consumers, if they can not provide what they promise then why they have give empty promise ? We are entitle to receive life time customer service without paying expensive coaching ( $5000~$32000), if they told us in advance costs more money then consumer have a chance to think to purchase even the packageIf they do not refund our money, we will bring them to the court, we are facing hardship just because this business did not work out the way suppose to be, even we made our investor disappointed and lose our reputation. I would like them to be truthful, not seeking for their benefit, all students are looking for the better life and better future that is why they purchase the package and become their students. Thank you

Due to the nature of the allegations, we will resolve this matter legally, and therefore will not respond to any further statements here

1) I never received the “Receipt” as proffered below.The PAYMENT didtranspire on said date.It was a PAYMENT TOWARDS not a PURCHASE OF.2)Please note, there is no email date stamp or description of what was PaymentTowards to say nothing of Purchase Of.3)As documented in my complaint,I still await a copy of our contract clarifying the start date of the promised“day no questions asked money back guarantee.”4)Their assertion that “days begins from the date of purchase, not final payment”…is insultingly if not fraudulently absurdPlease ask them to start by clearing thedictionary definitions of “purchase” and “payment”.Follow that with business logic …Imagine in an effort at total transparency and integrity explaining to your prospect“your day money back guarantee starts with today`s payment of $1000.00.The balance of $9,due before you start the servicewhich service starts in days de facto has no guarantee.In fact today`s day promise, will expire days before the service starts.”5)Enough is enough

Revdex.com:I received a phone call from USTLC yesterday (Dec 17, 2015) followed by the attached
e-mail from USTLC in reference to my concern.
USTLC provided a few options to consider as settlement and I find that USTLC has handled this complaint promptly and respectfully
Thank you Revdex.com for your assistance regarding this matter
Sincerely,
*** ***

Mr. [redacted]' services commenced on February 5, 2016. His account was activated on February 5, 2016. The purchase was effective February 5, 2016. He paid the balance of his transaction on February 8, 2016. Despite these facts, US Tax Lien Association no longer wishes to pursue this matter. His $1348 dollar purchase will be refunded in full. It will take about 10 business days to refund his transaction before Mr. [redacted] can expect to see this posted to his account.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Order was placed 2/20/2015Online Sale: Tax Lien Investment with a payment plan and was shipped a AOA -Ms. [redacted] emailed a request to cancel and on 3/5/15 and on 3/9/15 the information with the address was sent to return the product at the warehouse located in Utah.  US Tax Lien...

Association policy is as soon as we receive the product to the shipment house in good condition the refund is processed.  Because she did not sent it to the appropriate address the refund was delayed.  The refund was processed and applied on 4/8/2015 -$73.50 Payment refunded through gateway. The original Revdex.com complaint was sent to the wrong address and the first receipt was 5/11/15.

[redacted] did request a refund on 9/29/14.  He spoke to a customer service representative, then was asked to submit an official email refund request, which he did.  He was then sent instructions as to where to return his product, noting that no refund would be processed until the items...

were received in good condition.  We receive an email once a week from our supply house that shows the returns they have received.  I received this email on 10/13/14 from our supply house, which did show [redacted]'s returned item was received by them on 10/6/14.  We reviewed the rest of [redacted]'s request to make sure everything was in order and he was put in the system to be processed.  His credit card was refunded on 10/29/14 and he was sent a receipt for the transaction.  The return may have taken longer than [redacted] wanted, but we have a process that takes some time and he was refunded within 30 days of his request.