USA-Appliance

This lady ordered a washer by phone because she was disabled and could not be in a vehicleShe came up and seen it it had a dentThe cabinet was replaced to make it look nicer for herShe is now saying it was not the washer that she pickedFor her inconvenience I sent an yr newer washer because she could not come up hereShe rejected itI offered to refund the money rather than doing business the way she is wanting to do businessShe has the okay to come get the refund but I will not provide any punitive damages

I spoke with Ms[redacted] and provider her a complete replacementI followed up days after to ensure she was now satisfied and she stated she was completely satisfied with this unit

The came in today and we resolved the issue

Complaint: [redacted] I am rejecting this response because:He called on 02-13-offering me a service call I told him I wanted a refund, but he said he could give me an instore credit Sincerely, [redacted]

Business called and responded that the matter has been resolved Customer pickwasher and dryer after a cord was installed and it was explained that the hose was not to be placed on the floor

Revdex.com: I have spoke with Kevin at the business in reference to complaint ID [redacted] and he offered me a Whirlpool cubic inch washerAll I have to do is pay $for deliveryThis resolution is satisfactory to me Sincerely, [redacted]

This was a refrigerator not purchased from our store I sent out a technician He called us to notify that the water lines had been ripped out of the door of the refrigerator She needed a new door installed We did not do any further work for herThe technician did not turn on the water at her home We do not do this type of service Later, she came to our store and was very argumentative and demanded a refund We normally do not do this and it is stated on the invoice all sales final but I did refund the $to her to have her stop disturbing my other customers and for her to leave I did call the police but it was a civil matter I did offer to send someone from my business to help clean up the water at her home I have no liability in replacing any of the damaged items at her home since it was someone at her home that turned the water back on and not my technician or anyone else from my company

Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ The customer challenged the payment with his bank and his money was refunded February 23,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey are sending me another washerI have to pay $for delivery but this is resolved
Sincerely,
*** ***

The appliance is under a repair or replace warrantyWe called February 8, to make the simple repair but you would not allow entryWe do not offer refunds

Initial Business Response /* (1000, 5, 2015/08/11) */
We picked up the appliance August 10, and provide a refund

The same day the customer came in screaming and spitting on one of my employees we called a technician and sent him out at night to accommodate the customerThe technician was able to fix the washer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me so long as it continues to keep
working properly; he's been out to fix this several times and it works for one to two weeks and then breaks.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/12/03) */
We will provide a refund early next week
Initial Consumer Rebuttal /* (2000, 9, 2015/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because a full refund is what I want

This consumer has been refunded

I received a refund check Saturday

We issued a refund to the customer April 13th

Initial Business Response /* (1000, 6, 2015/08/04) */
I just answer the phones for this companyThe consumer received a $refundWe consider the case resolved