USA Hauling

We came out to Mr. [redacted] residence on June 12 2017 and found the heat pump working to factory standards.  The heat pump was fairly small for the pool and we mentioned that may be why it is not heating as fast as they desired.  We came back out again August 7, 2017 and reevaluated the...

call due to the customers request.  There was a call into [redacted] Tech support while on site.  The tech gave all information regarding air temperature, water temperature, high side pressure, low side pressure, suction temperature, temperature drop from air temperature through heater output air.  According to the [redacted] technical support the heater was working as designed.  The second call was a courtesy call and no charge to the customer.  Attached are both calls invoices  and the factory Technical Support Email confirming the above statements.  There was nothing else we could do for this customer.  We did let the customer know they could call [redacted] directly and discuss further.  Mr. [redacted]h declined and demanded we come onsite and call together.  The team has done all it can do for this customer.  The next steps would be for the customer to contact [redacted] directly with their concerns.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  [redacted]
In regards to the owner's response I think it's a huge cop out.  I even called them and left a message about putting a complaint in and nothing.  Their inability to followup on any call or stay in touch with regards to when they will arrive is crap.  The season is busy for many, that doesn't excuse not following up with a call.  That doesn't excuse the fact they never showed when they were suppose to and never bothered to call.  That doesn't excuse the fact that they failed to ever mention that "air conditioners" are a priority.  How about a priority is getting the the next customer they promised.  They purposely blew us off as far as I am concerned.  Not ONE attempt to reconcile the complaint after leavingt a message.  Poor customer service and I will continue to advertise NOT to do business with them.  We are well educated, reponsible individuals who ask for nothing more then common courtesy and respect.  They displayed neither.  Thankfully, we found someone else who showed that and was very thorough in completely what we ask which was a simple installation of a heat pump and pool pump.