USA Insulation

We, at USA Insulation, are profoundly sorry that this customer does not accept that there will be great benefits received from the work performed at her home.  Based on her dissatisfaction, I visited her to provide a full inspection of the areas covered to ensure that our work was performed to spec and that full attention to detail was adhered to.  It is always my hope and intention to find a minor imperfection or an area that was overlooked for one reason or another to fully satisfy the customers expectations.  After a visual inspection of all areas treated and a meticulous, exhaustive scan using the finest infrared camera and temperature readings we have at our disposal, my finding were this:  1.  The crawl space areas we were contracted to spray foam were insulated immaculately.  2.  The wall temperatures in the unconditioned areas of the crawl space read a full 5 degrees WARMER than wall spaces, not indicated in our contract, of the living areas of the home.  3.  The heating registers in the game room above the crawl space we insulated, read 20 degrees COOLER than all the registers in the rest of the house.  Indicative of an imbalance of the static pressure of the duct work and also an HVAC issue, not an insulation issue.  4.  Temperature readings at her doors and windows in the area we insulated read between 29 and 40 degrees, indicating faulty seals at both; also not an insulation issue.After presenting my findings with the customer, she did not accept them.  I told her that if the small issues plaguing the area were addressed, the insulation would indeed perform terrifically, which spray foam insulation does each and every time.  I again reviewed with her the impossibility of a room being warmer than the rest of the house, despite any amount of insulation, that if the furnace is not supplying adequate heat, it simply will not be so.Her contention was that I should have known and recognized all of these other defects before proceeding with the job.  We are insulation professionals, and consider ourselves to be the most meticulous and caring insulation contractor in the area.  We put on no pretenses that we are going to pinpoint and predict all of the other weaknesses a home might have.  Insulating walls, crawl spaces, attics and garage ceilings has become a common practice since the early seventies, and anyone who questions the sensibility of doing so, and refuses to accept the benefits of doing so.....well, should probably do a little more homework before contacting an insulation company, specifically indicating areas the they would like to insulate, and having the work performed at a very fair and reasonable cost.As to her recollections of our conversation inside of our home, I'll not stoop to dignify them with any other response than this.  I respect and hold dear the many thousands of customers we have helped over the last decade, and I absolutely cherish the employees and the families of those that work so hard to preserve our incredible track record of service for those customers.Sincerely,Mike M[redacted]OwnerUSA Insulation of Pittsburgh

Their product does not live up to the hype that the salesman gave it and we are dissatisfied with the result. He verbally guaranteed repeatedly that we would have lower utility bills and experience a noticeable difference in the top floor once insulation was installed and neither have occurred. There are still unusable spaces in our home because the insulation did not make any difference. We feel that we paid a lot of money for nothing and feel very cheated.
I have contacted this company numerous times and they have not returned my calls. I also attempted to contact them via Facebook and received a message that they couldn't locate me (I do not use the same last name on FB) but now their message is unavailable so I cannot respond. I think they deleted it. That has been the extent of their customer service follow up.