USPack Reviews (%countItem)
USPack Rating
Address: 4352 W Sylvania Ave STE M, Toledo, Ohio, United States, 43623-3441
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+1 (419) 478-7431 |
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freightriteinc.com
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My delivery in February took four delivery dates to get I damaged appliances. The first delivery the dishwasher was damaged and not accepted. New delivery date was scheduled for the following week with a no show. Upon calling I was told the truck broke down yet no one called to inform the customers. The next week again no show no call. Finally two weeks later and a dishwasher arrives
Next appliance package the address is still listed the same as the first order however the driver was nice enough to follow me 4 blocks where they were to go after showing him my receipt. Again damaged stove and refrigerator. Scheduled delivery three weeks later for these pieces but no call prior and thought enough to wait at the incorrect house. These drivers refused to take where they were to go and after calling company they refused as well with only choice of reordering appliances through depot and having them change the address. In the meantime the clients are in need of the in one week. On way to HD now and hoping there isn’t a long wait for reorder. Also asked to speak to a supervisor but anytime you do they always tell you there isn’t one available.
This company is horrible and Home Depot has lost our appliance business. We usually purchase anywhere from 4-10 packages minimum per year but will now go elsewhere
Horrible customer service, horrible delivery response
I bought a fridge at Home Depot in May. It is now July 7th. It was supposed to be delivered June 28th. A team came out, did not speak to anyone at the house, and left, not delivering the fridge nor hauling away the fridge I paid Home Depot to take. Come to find out the fridge they needed to haul away was "too big." It's the same depth, width, and 10lbs lighter than the current fridge. The only thing is that the current fridge has an external compressor on the top that makes it about 6 inches taller than the fridge I ordered.
I had to reschedule the delivery (through USPack, not Home Depot) and the best they could do was today. I spoke with Tyrell and told him it was a GE, the make, model, everything. He said he would send an extra person or two to help move it.
Today they arrive to deliver the new fridge and haul away the current one. They take the current fridge out of the kitchen, leave it in the LIVING ROOM and then say they can't move it and leave.
I spoke with Oliva who is a manager and said first that they would need more people to move it. I had provided Tyrell all the information on the current fridge and they sent an extra person today since that was their excuse last time. Then she said that it wasn't their protocol to move a fridge like this. Which again doesn't follow from what they said prior when they sent another person. Then she told me that the haul away appointment had been canceled which is why they didn't remove it. She, at multiple points, had told me that Home Depot, myself, or LG had canceled the appointment.
It is horrible that Home Depot partners with this horrible company.
Don't want to give 1 star, but ZERO isn't available. My dad had a refrigerator delivered by this company that he bought at Home Depot. Freight Rite delivered the appliance on time, however, left scratches along his hardwood floor. We called Freight Rite after our call at Home Depot got us no where. Freight Rite told us they would send it to their insurance company multiple times to file a claim, gave us an option to settle for something like $200 and after we declined that offer, we cannot get in touch with *** because the claims department does not have a direct number to call???? I've called everyday for 4 days straight and an agent sends an email to *** to call me or my dad, and crickets. My dad got an estimate to fix his floor and it's well over the $200 Freight Rite initially offered us.
We have been working on this alleged claim with the consumer - directly, which is the father of the person submitting this review. We had agreed upon a resolution with the consumer's father a while ago, but he never completed the last transaction, which would have created his payment. After being silent for a significant amount of time he then just recently reached back out to his Claim's Handler asking for further compensation. We have reviewed his claim and his request and will be reaching out to him to discuss our resolution (it has not changed from our original offer). Our department manager also searched the incoming call records to see why all of these alleged calls did not make it to the Claims Dept. from his daughter, however we could only find 2 calls from the consumer's daughter (with the number we had on file). Any further discussion or resolution will be handled with the customer/claimant (father) - directly. The customer has been given his Claim Handler's direct contact information, again, in case he needs to reach her directly.
Thank you for your response and the phone call to my Father AFTER this complaint was filed. I advised my Father to not sign any paperwork until we consulted an Attorney and received an estimate that was well over the $125 offered. There was about 2 weeks of silence while we consulted with the Attorney and got the estimate. I also have phone records to back up every call made to Freight Rite which occured on the following dates: 6/8, 7/1, 7/17, 8/25, 9/21, and 9/23.
I only give it one star because I have to. But actually zero stars is being too generous. What a horrible company with horrible customer service. 6 days I've waited on a call from someone to tell me where my lost item is. 6 days of runarounds giving me the same story of having to search for it. I call again today, demand to talk to a supervisor, was put on hold for TWENTY MINUTES before I finally was allowed to talk to one. When I asked why it took so long, it was because "I refused to give the customer service rep my information." I gave the CSR my name, account number and phone number. I did not want to go into the whole story with her because obviously it doesn't work. Then the supervisor cut me off and abruptly put me on another long hold. Then comes back on and guess what? MYSTERIOUSLY my lost package was found and will be delivered Thursday. why ANYONE would deal with this company is beyond me.
Freight rute are a horrible delivery company. They promised delivery August 8, 2020 between 12:30 and 4:30 p.m. They called and said they would be a hour late. No response no call no show. I Called on the 10th 7 a.m. I was told they took my stove and dishwasher off the truck. They said they had other deliveries all ready scheduled for Aug T0th and they refuse to bring my delivery out even though they didn't bring it the original date. at Freight rite my delivery I did not receive on Aug 8, 2020. I spoke to someone on the 10th they told me delivery would definitely be on August 13th between 12:30 and 4:39. I do not have my items. I had paid a electrician to come install everything on Aug 8th. Now I am very mad that I had my stove and dishwasher out because the new items I thought was coming. GUESS WHAT THEY SCREWED ME ONCE AGAIN. I AM WITHOUT A STOVE TO COOK. I CANNOT COOK ANYTHING FOR MY KIDS. I HAD THE ELECTRICIAN TAKE OUT THE APPLIANCES BECAUSE I WAS EXPECTING. THEY ARE HORRIBLY WRONG I CALL3D HOME DEPOT THEY DONT CARE AND ITS THERE DELIVERY COMPANY. I CANT FIND ANYONE THAT HAS ANY COMPASSION. HOME DEPOT IS BLAMING FREIGHT RITE AND FREIGHT RITE SAYS ITS HOME DEPOT FAULT. AT THIS POINT I AM DONE WITH BOTH COMPANIES. I AM MAD BECAUSE I HAVE ALREADY MADE MY FIRST PAYMENT TO HOME DEPOT. I OPENED UP A CREDIT CARD. I FEEL SO USED AT THIS POINT.
0 stars, actually negative 0. Lied about trying to contact me to tell me that could not make it. Tweedle dee (will not put real name here out of respect for privacy) that I spoke with at the call center was no help. repeatedly telling me "unfortunately we can do nothing until next week" . Worst customer service, telling me they tried to contact me because they could make it past a bridge because truck is too large. I live off a major truck stop (Loves truck stop) exit off i75, 2 miles from it. Had no other issues with anything else being delivered. I completely turned into " ***" on the phone. Very disappointed in their customer service. Their deliver people lied. After reading other reviews I see this is normal business process for them. Very unprofessional. I had to take off work I'm the healthcare field to be here. Pulled all food out of fridge/freezer when they called to let me know they would be here in 30 minutes. List some food and now time off work for this. Yes, worst things in the world but this business deserves negative 0 stars. �
REALLY 0 stars!!!! this company is hired by Home Depot, a Billion Dollar Company to deliver Appliances to Customers. They were to deliver a Dryer on 7/8/20 between 10AM and 2PM. they contacted me at 9AM on 7/8/20 to advise their truck broke down and they have re-scheduled the delivery for next Tuesday, July 14th. WHY a week delay when they are a Freight Co? WHY is Home Depot still using Freight Rite to deliver their products when there have been multiple complaints with an FFFFFFF RATING!
Terrible Customer Service and Shame on Home Depot! It's a reflection on Home Depot yet they will do nothing about this horrific service.
In reading the reviews below, I see they do this all the time. TRUCK BROKE DOWN, TRUCK WENT OFF THE ROAD, THE complaints go on and on...why is Home Depot still using them?
Delivery truck damaged personal property (mailbox). Claim was denied by business.
I ordered a double vanity for a bathroom remodel project through Wayfair. The delivery was scheduled via Freight Rite for 2/19/2020. I received notification the delivery would be between 1-5pm, but it came early when neither my wife nor I were at home. When my wife returned that afternoon, she found that our mailbox and my neighbor's mailbox had been damaged / destroyed. I filed a claim with the company, providing video and photo evidence, but the claim was denied on the basis that there wasn't any damage to their delivery truck. They delivered with a large semi truck that had thick, steel, black bumpers, so I'm not surprised there wasn't damage when it collided with a small, probably aluminum, mailbox. After trying to discuss the claim further with the company, they would not provide me with anyone else to speak to or provide any sort of offer of resolution. Overall, I've had a very terrible experience with the company, have put in extra work to provide evidence so that I could simply get reimbursed for the damage they did, but ultimately feel like I have wasted my time since they're offering no resolution to this. This is all on top of the fact the vanity they delivered was broken.
I would like to be reimbursed for the mailbox replacement.
We are aware of the consumer's allegations and his claim was investigated by our Claims Dept., however we were unable to accept liability in this claim for several reasons.
Although the consumer provided us video footage, the video merely shows that the truck was in the driveway in order to make the delivery. It does not show the truck hitting the mailbox and we have not been given photo evidence showing the delivery truck hitting the mailbox. Also, the truck making the delivery was not a large semi-truck, but a 26' box truck (which is much smaller) and there was no damage to the truck.
Another reason we were unable to accept liability in this case was because there were other contractors working at the consumer's home the same day as the delivery and the same day the mail boxes were damaged. It is possible that another contractor/trade damaged the mailboxes.
Finally, if we had accepted liability in this case we would not have been able to reimburse the consumer in the amount they were asking as they had upgraded both mailboxes when they were replaced.
We apologize, but we are not able to accept liability in this matter as discussed with the consumer by the Claims Handler as well as the Claims Manager (after the consumer requested a call from Management).
We are sorry to hear that the consumer's product was found to be damaged once it was removed from the manufacturer's packaging. Per protocol, we would refer the consumer back to his point of purchase and they would be able to assist him in that matter.
I was suppose to get my washer and dryer delivered by them and the truck went off the road and I got a voicemail saying the delivery would be rescheduled for the next Tuesday. The person leaving the voicemail did not leave a name so when I called the company they said they couldn't deliver it for another week and there was nothing they could do for me. I would not recommend having their company deliver anything to you.
We apologize for the consumer's experience. There are many moving pieces to freight that can delay or end up cancelling a delivery without sufficient notice and we understand how that can be frustrating. Having said that, we understand that this could have been communicated better to the consumer. We have followed up with internal coaching opportunities as needed. Also, the location Manager reached out to the consumer, apologized for their experience, and gave them their delivery time frame regarding tomorrow's delivery.
Incomplete and unsafe delivery and damage to my home. Will not take responsibility and say the damage was there before.
The installers did not attach the new semi-rigid duct that I paid for, they left the dryer dirty and they made a hole in my laundry room wall! They then hid the hole behind some grocery bags and a mop and had me sign the papers. It wasn't until I went in later to tidy up that I found the problem. I realize that accidents happen and that appliances are awkward. We could have worked this out reasonably but they chose to hide it and lie. Freight Rite refuses to admit anything was done wrong. They've offered me $75 to release the claim.
I would like an apology first and foremost, and compensation to cover the repair.
We are aware of the consumer's concerns and have been working with the consumer since she first notified us of her concerns, which has been since the day of the delivery.
We never denied any part of this, but were trying to gather all of the information to assess the situation. We thought the consumer knew this as she was working with a Manager in our Claims Dept. from moments after the team left her home and the Claims Manager was addressing her concerns.
Due to the consumer's allegations and concerns, the Claims Manager worked in tandem with the location Manager to have the team return to the consumer's home the same day the appliance was installed to ensure the appliance was installed correctly. Also, due to her concerns the delivery was reported to our VP of Safety, Compliance, and Quality Assurance for visibility, tracking, and any potential training follow-up.
The delivery team did return to the consumer's home the same day as the delivery and confirmed that there was no gas leak. They also installed the new dryer vent for the consumer.
We then had a second team verify the installation was correct a few days later.
We also apologized for the damage to the consumer's home and offered her compensation for the damage, as she informed us that she could resolve the damage on her own. The consumer wasn't sure the first amount offered would cover the expense, so we offered her more, which we believe she is accepting.
We have followed up internally with the team involved and they understand the importance of informing the consumer if and when an accident or damage occurs and they understand that we will not tolerate any less.
Again, we apologize for the consumer's experience, but were glad to hear that there was no gas leak and that we have shored-up the installation of the new dryer vent. We will now work with the consumer to resolve the financial compensation part of this to resolve the claim completely.
The consumer did accept our offer of compensation to resolve the claim. The claim payment is in process with our Accounts Payable Dept. and will be paid to the consumer within/up to 30 days.
Could not be more displeased with freight rite delivery service. We order all new kitchen appliances from Home Depot. Delivery was to be Friday 1-5pm. February 7.
We did as instructed emptied all appliances even pulled out from wall to make it easier.
4:50pm we receive a call truck broke down and we will be out next week.
We all know 5pm on Friday the workers did not want to do this delivery for the work involved.
The customer service rep and supervisor *** were rude, condescending and lacked any empathy considering we were have a house full of company the next day .
We canceled our entire order and will go to another place that does not use freight rite delivery
We apologize for the customer's experience. Unfortunately, unforeseen issues (truck, traffic, weather, etc.) can arise that may cause the delivery to be late and/or need to be rescheduled. We apologize that this was the case with this consumer's delivery.
SAFETY ISSUED ASSOCIATED WITH GAS RANGE INSTALLED - FLEX LINE IMPROPERLY INSTALLED
FREIGHT RITE WAS SUB CONTRACTED BY GE TO DELIVER, UN-CRATE AND INSTALL OUR GAS RANGE IN MAY 2109. THE DELIVERY AND INSTALLATION WAS COMPLETED. IN DECEMBER 2019, GE SERVICE CENTER CAME OUT TO REPAIR THE RANGE AND DISCOVERED THAT THE GAS FLEX LINE HAD BEEN IMPROPERLY INSTALLED, THE GAS FLEX LINE WAS INSTALLED WITH A LOOP IN THE LINE. WHEN THE STOVE IS PULLED AWAY FROM THE WALL THE LOOP TIGHTENS WHICH COULD RESTRICT THE GAS FLOW OR CRACK THE LINE. THE GAS COMPANY HAS CHECKED THE LINE FOR LEAKS ~ NO LEAKS WERE DETERMINED. WE WERE ADVISED TO INSTALL A NEW GAS LINE TO CORRECT THE PROBLEM. THE STOVE CANNOT BE SAFELY PULLED AWAY FROM THE WALL WITHOUT COMPROMISING THE FLEX LINE. FREIGHT RITE IS TELLING US THAT BECAUSE IT WAS MORE THAN 60 DAYS FROM THE INSTALLATION THAT THEY ARE NOT RESPONSIBLE FOR CORRECTING THE PROBLEM. FURTHER THAT WE HAVE TO PAY A PLUMBER (HANDYMAN) TO REPLACE THE LINE. THEY HAVE REFUSED TO COME OUT AND CORRECT THE PROBLEM THAT THEIR INSTALLER CAUSED. I HAVE SPOKEN TO THE INSURANCE COMPANY FOR THIS COMPANY WHO HAS REFUSED TO ADDRESS THIS SAFETY ISSUE.
FREIGHT RITE CALL CENTER EMPLOYEES REFUSE TO PROVIDE ANY INFORMATION FOR MANAGEMENT PERSONNEL AT CORPORATE OFFICE, REFUSED ADDRESS INFORMATION, REFUSED TELEPHONE NUMBER - THE NUMBER PUBLISHED*** SIMPLY GOES BACK TO THE CALL CENTER WHO REFUSE TO ALLOW CUSTOMERS TO SPEAK WITH MANAGEMENT.
WE WOULD LIKE FOR THE GAS FLEX LINE TO BE REPLACED
Thank you for forwarding the consumer's concerns. We are aware of her concerns and had been trying to work with her to resolve the situation (the person handling the issue is not always in the same state as the alleged issue).
The challenge we ran into with this consumer's situation was not that it was 60 days beyond installation - that in and of itself is not an issue, depending on the situation). We never informed the consumer that we wouldn't resolve the alleged installation issue merely because it was 60 days after the installation. (We installed the gas range in the residence on 5/23/19 and had not heard of any alleged issues until 12/5/19.) The road-block that we ran into in this case was that once we were notified of the alleged installation issue, it was only after (at least one known) third-party had touched/moved the appliance. This happened after our installation and after the consumer experienced an issue with the stove (the third party was going to address/change out parts to the stove and allegedly found an installation issue).
Due to that (third-party manipulating the site), we asked the consumer and/or the third party appliance technician company if they could give us a detailed statement or itemized report stating exactly what the alleged installation issue was or if either parties had pictures documenting the said issue. Neither had pictures and despite the third-party informing us they would send us a detailed report, they have not. (To further complicate matters, when we called into the third-party for information regarding this consumer, the person we spoke to did not say that the issue was installation related. They then found record of this in another file - that we have not seen.) That has been the impasse. We informed the consumer that if we received this documentation and there was an installation issue, we would resolve it, but if it was not installation related, we would be unable to assist in the matter.
What we will do is have one of our Claims Mangers reach back out to the consumer and work with her to have a certified plumber assess the situation. If there is an installation issue, we will resolve it via the plumber without impact to the consumer. If there is not an installation issue with the connections, we will have him inform the consumer of this and close the case.
Also, please note that the consumer did speak to a Claims Manager during this process and that our Customer Care Center is also staffed with Managers who can assist and/or pass information to the correct Dept./people when necessary.
We will update the Revdex.com once we have more information on the resolution.
ordered cooktop & oven from Home Depot for delivery on 12th. Cooktop arrived oven didn't. Rescheduled for 20, 23, 2 all no show, no call.
I ordered a cooktop and all oven from HomeDepot.com for delivery on December 12th. The cooktop arrived but the delivery crew claimed the oven did not get on the truck for some reason. They rescheduled for December 20th and did not call or show up. They rescheduled for December 23rd and again did not call or show up. I contacted someone and was told they were rescheduling for January 2nd. Between the 23rd and the 2nd they did not respond to inquiries as to if they actually had the item. After the failed delivery on the 2nd they finally claimed that the item was damaged. Home Depot personal Nicole did a freight claim for the first item and ordered another oven to be delivered on the 9th. It wasn't until 10:00am on the 9th ( when the delivery was scheduled for 9:30 to 1:30) that I was called (for the first time ever) and told that the item was damaged and would not be delivered.
Order Number
WA75474363 Order Date
Dec. 07, 2019
Items to be Delivered
Questions about your delivery? Text us at 38698
Deliver To Delivery Details
***
***
***
***
Thursday, December 12, 2019
7am - 7pm
Item
Unit Price
Qty
Item Total
Product Image Frigidaire Gallery 30 in. Gas Cooktop in Stainless Steel with 5 Burners
Store SKU # 1001293216
Internet # 205870324
Model # FGGC3047QS
$583.20
1
$583.20
Product Image Frigidaire Gallery 30 in. Double Electric Wall Oven with True Convection Self-Cleaning in Stainless Steel
Store SKU # 1004247182
Internet # 309051295
Model # FGET3066UF
$1708.20
1
$1708.20
Check Order Status
Subtotal
$2291.40
Shipping
$0.00
Sales Tax
$137.50
Express Delivery
$0.00
Order Total
$2428.90
I would like delivery of my item ASAP. They need to expedite it and deliver the new item the day after they receive it and not drag out the date.
We apologize for the delay as we are working to research the delivery events as described by the consumer. We are reaching out to the consumer and the location for more information.
We do see that the point of purchase has made notations in their internal system stating that they did offer the consumer financial compensation regarding the delays.
We will update the Revdex.com once we have more information and understand if this is now resolved for the consumer as it does appear that the second appliance has now been delivered.
(The consumer indicated he/she ACCEPTED the response from the business.)
Appliance received and they gave me $75 for my trouble.
The appliance was received and I accepted the offer of $75 from *** on behalf of the business, however that money was never received. Apparently they just wanted to tell me that they would so that I would leave a favorable response and close the case.
I will reach out to the consumer. We absolutely will honor our compensation, however it can take up to 30 days from the point of resolution to process through my Dept., through our AP Dept. and then for the consumer to receive the check in hand. I normally explain that when resolving an issue/claim with a consumer, however I must have missed that somehow. I will also see if our AP Dept. can expedite the payment if at all possible.
Couldn't be more displeased with their service. 2 installers arrived, complained, went back out to their truck for about 20 minutes and just left without saying a word. Completely unprofessional and it took 3 weeks from expected delivery time to have a washer/dryer installed. Wish Home Depot would cross these clowns off their list of installers.
I was delivered a damaged washer/dryer unit two times by Freight Rite.
I ordered a washer/dryer unit from Home Depot who third party contracts out all of their deliveries through Freight Rite. To my understanding, Freight Rite also third party contracts out these deliveries through other delivery companies. My washer/dryer unit was delivered damaged twice. I had to take off two days of work for the expected deliveries for Freight Rite to tell me that they could not deliver the washer/dryer unit when it was convenient for me although I am the one who was suffering the inconvenience. Nonetheless, I ended up completely cancelling my order and purchasing my washer/dryer through another company as I cannot trust Freight Rite (or Home Depot) to safely deliver appliances and certainly do not appreciate their customer service. They did not express empathy whatsoever for the problem/s I had to deal with.
I would hope that Freight Rite or Home Depot would at least acknowledge what an inconvenience this was to me and at least offer a gift card of some monetary value. Something to express their apology for the inconvenience.
Thank you for bringing this customer's experience to our attention. We will be reaching out to the consumer to understand the delivery events that occurred in order that we may respond appropriately.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not heard anything from the business. They have not contacted me personally or followed up at all. I am not surprised.
Please note, that we do not accept the consumer's last response as we did in fact reach out to her and left her a voice mail on 1/24/2020 and she has not return our call.
I have reached out to her again today and once again and left her another message (2/6/2020). I did ask for her to return my call and left her my direct extension again.
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not wish to go back and forth resolving this matter any longer. It should have been resolved as soon as the complaint was filed. Too much time has passed at this point for me to be concerned.
Poor delivery services occurred FIVE TIMES from September 14- November 2 with two refrigerator types.
This complaint is for the company called Freight Rite Inc. (formally called North South LLC): location zip code Is 08016 (New Jersey).
I initially ordered a Whirlpool ( order #0721626717) refrigerator with the Sicklerville Home Depot representative named Maggie on September 2nd (during the Labor Day sale) for a delivery date of Saturday September 14th. I received a phone call that the shelves were shattered and that they wouldn't be able to deliver it to me. I re-ordered it for a delivery date of Friday September 20th when my mother would be available to sign for it. The refrigerator was delivered. They guys came and removed my railings for easy transport up the stairs, and then I went to look over the refrigerator. I noticed however that there was a dent in the back where the cooling fan was located. I asked for the refrigerator to be returned. My mother was visiting that day, and we BOTH heard the phone operator ask the delivery guy if I'd already seen the dent... or if he could still install the fridge. Wow. A third refrigerator was requested and expected for delivery on Saturday September 29th. I received another 7:00am phone call that the shelves were shattered and that the refrigerator could not be delivered.
At this point, I was understandably frustrated with the delivery delays. I went to Home Depot in Sickerville NJ and spoke with a store representative named Kadisha who called Freight Rite and canceled my next order. Later that week on Thursday October 10th, my mother receives a call that there is a new Whirlpool refrigerator waiting at my house. Why? It was canceled by myself and Kadisha from Home Depot. Also, the deliveries were all scheduled for a Saturday because of my personal availability. Why would I change it to a random Thursday? I went back to the Sicklerville location and met with another store representative named Greg, who called and spoke with Freight Rite on my behalf. The lady on the phone with him was extremely rude, would not take ownership of their delivery company's negligence and insisted that it was the responsibility of Home Depot to cancel or re-order an appliance.
I had to wait two weeks for all of my money to be refunded onto my Home Depot card, before attempting to make a new order. On Saturday October 23rd I ordered another NEW refrigerator with Home Depot representative named Lynda. This time it was a Samsung (order #H0942-122432). This time around, the refrigerator was in decent shape upon delivery, but the two guys insisted that they couldn't bring it up my stairway. In my delivery notes it states that I live in a townhouse, that it would need to go up a flight of stairs and that that there are railings. *** The guy said that he couldn't and wouldn't remove the railings... however, delivery guys in the past from the SAME company removed them on September 20th! Why the change? I removed the railings on both flights, but the guy still insisted that he wouldn't be able to bring the refrigerator up the stairs. He actually asked if he could just LEAVE the fridge in my GARAGE!! Wow again. When I said no, he suggested this a few more times, saying that another delivery person would be able to take it upstairs. If he couldn't/wouldn't do it, then why would I keep a fridge and wait for someone else?
My townhouse is only 1 year old. It's in a new-construction Ryan Homes development, so there is no reason why a refrigerator should not be able to fit up the stairs and into my kitchen. All of my neighbors had zero issues. Even with the railings removed, they didn't want to take the refrigerator up the stairs. When I called Delivery Support and talked to Pam on the phone, she said that the delivery guys claimed that they didn't want to hurt their hands or my walls.
Disappointed, upset and extremely frustrated all describe how I am feeling after FIVE FAILED deliveries.
I would like for my refrigerator (if I order a third one from ***) to be delivered WHITE GLOVE without any damages on an available. I would like for the delivery men to bring the refrigerator up the 1.5 flights of stairs since this is a townhouse without giving me difficulties, rushing me to take apart my home, or insist that they leave my appliance sitting in my garage for someone else to transport up. OR please fully refund my money onto my ***-*** card asap.
Thank you for passing on the consumer's concerns.
We will reach out to the consumer to discuss her delivery experience.
Their delivery vehicle damaged my yard
They damaged my yard during the course of delivering an appliance to my neighbor. Their claims department said they would fix it and sent two different vendors (over the course of 8 months) to provide quotes, yet I have not heard back from Freight Rite. I have emailed and called more than 20 times and they never respond. Almost all calls go to voicemail. When I did finally get through, I called their main desk and hounded a salesperson to put me through to the claims dept, I was told they closed my claim because I didn't respond to their email (utter nonsense). However, when they checked they found all my emails in their spam folder. I figured things would be better, but the trend has continued for an additional 3 months.
I would like my yard repaired or the $200 they agreed to pay to cover the cost of fixing it.
I apologize as I was not aware that there was an actual case/compliant here to respond to.
I was only given the "customer's review" and when I clicked on the Revdex.com's link to respond to the review, the link would not work.
However, the consumer posted a review on 10/4/19 and our Claims Manager reached out to him the very same day and resolved the claim for him. We agreed to settle the claim, after reviewing the documentation for more than the amount he quoted in his desired resolution.
Also, upon review of the disconnect with the consumer, the Claims Manager found that the consumer's contact number had been transposed by the Claims Processor when entering it into our Claims system, causing the disconnect. We apologize for the mistake, but hope the consumer is happy that we were able to remedy this for him immediately after the review was submitted (with his contact information) and for more than the desired amount.
(The consumer indicated he/she ACCEPTED the response from the business.)
After submitting the complaint to the Revdex.com, Freight Rite reached out to me and immediately handled the issue. They now have a new claims manager (***) and she is super helpful and responsive unlike the previous representative. While I understand that my cell number was transposed incorrectly by Freight Rite, my email address was correct in the system and they simply could have used that to communicate with me. In addition every email I sent had my cell number on it.
They damaged my yard during the course of delivering an appliance to my neighbor. Their claims department said they would fix it and sent two different vendors (over the course of 8 months) to provide quotes, yet I have not heard back from Freight Rite. I have emailed and called more than 20 times and they never respond. Almost all calls go to voicemail. When I did finally get through, I called their main desk and hounded a salesperson to put me through to the claims dept, I was told they closed my claim because I didn't respond to their email (utter nonsense). However, when they checked they found all my emails in their spam folder. I figured things would be better, but the trend has continued for an additional 3 months. They are either unprofessional or incompetent. Don't waste your time with them.
We apologize for Mr. experience and for the damage caused to his yard. We do acknowledge that his yard was damaged during his neighbor's delivery and this should have been resolved in a much more expedient manor. As soon as we reviewed the Review and the actual Claims file, we turned this in to our new Claims Manager for handling. Unfortunately there was a series of events here that moved his Claim off track. Beyond Mr. emails going to our spam folder, the Manager found that the consumer's phone number was transposed in our Claim's system and that did not help the situation. Fortunately, she was able to reach Mr. today (10/4/19) and discuss compensation to resolve the situation/damage, which he has accepted. She will follow the process to get this payment to Mr.. Again, we sincerely apologize for any inconvenience that this caused Mr..
Freight Rite was contracted by The Home Depot to deliver a washer and remove the old one, while removing the old washer they destroyed my floors.
As a contractor for the Home Depot Freight Rite was contracted to deliver a new washer to my home and remove the old washer. Upon their arrival the delivery men were told that the old washer still had water in it that needed to be removed before the washer could be removed, I explained that I would get a shop vacuum to suck out the washer to which they all agreed, I went to my garage to get the vacuum only to return to find that they had already began to carry the washer out spilling nasty smelling water all throughout my kitchen and dining room. My floors were completely water logged as a result and now the edges of the flooring is separating. To make matters worst when I expressed my discontent for the job the delivery drivers did they then argued with me and yelled and cursed at me in front of my 12 year old daughter. I have filed a claim with their claim department and have received no further communications back from them. My next step is to also file a police report as one of the delivery drivers shoved me while I was in my basement.
My floors have been ruined, and the delivery guys walked away without a care in the world about the destruction that they have caused. I am seeking the completel replacement of both my kitchen and dining room floor.
Thank you. We are aware of the consumer's complaint/claim and our Claims Department has been working with Mr.. However, since receiving this complaint we have involved our Claims Manager with his case and she will be investigating the claim and assisting the consumer from here.
Never showed up as scheduled. Delivery men told their main office they tried to call because they couldn't find us. Then why didn't they call me? Had my house AND cell in my pocket all day. I was suppose to have it delivered between 3:30 and 7:30. I called the home office at 6:50 because I had an uneasy feeling. She said the delivery team had went home for the day. How is that possible? I had till 7:30. Wayfair is getting a call tomorrow about their so-called delivery service. AND from all of the other bad reviews, I don't know how Freight Rite Inc stays in business.