USPack

Freight Rite refused to honor the contract to install my dishwasher based on varying terms and conditions fabricated by the installer
I purchased a dishwasher through Home Depot which included installation. Freight Rite is the designated Home Depot dishwasher installer. Installation was scheduled for May 2. When the installer arrived, he advised me that he could not install the dishwasher because I had removed the countertop above the dishwasher. Note that I cut that countertop out to specifically facilitate this installation. No where in the information provided to my by Home Deport was there a requirement that a countertop be in place above the dishwasher.

I subsequently learned from Freight Rite that the reason he reported not installing the dishwasher was because there was no dedicated water shut off valve for the dishwasher. Again, this was a requirement never communicated to my by Home Depot. Rather, the information supplied by Home Depot simply required that there be a shut off within 4 feet of the dishwasher, and existing plumbing met that requirement.

After a new countertop was installed, a new installation date was scheduled for on or about June 25. When this installer arrived, he declared that he would not install the dishwasher because there was no separate shut off. When I pointed out to him that the plumbing met the requirements specified by Home Depot, he stated he would not install the dishwasher and when I attempted to secure a telephone number to register my complaint about his refusal to install the dishwasher, he cursed at me.

Freight right did not deliver when scheduled and is unreachable by phone during their listed business hours.
Freight aright scheduled delivery a week ago during the weekend, but canceled and rescheduled for a week day without asking my availability. After taking the day off from work they failed to show up within their scheduled tome slot. I have tried to call several times during their listed business hours and they do not answer. My expensive appliance was never delivered and I have no way of contacting them to find out why and where it is.

Zero stars! Zero stars! Dents on front of washer probably due to cart and improper handling. Pedestal installed incorrectly and they left knowing it clearly did not fit and they forced it and struggled with it instead of checking if it was right. Left door to home wide open during long install. Dragged in dirt from their shoes all over the floors. Washer made a horrible noise when first turned on. This is our third attempt to have expensive washer and dryer installed. The first attempt ended bad when I told the installers to not turn the unit upside down or on it's right side. Insurance claim for damaged property was improperly handled and they made an insulting $50 cash settlement offer.

On 04/09/09 delivery person damaged the basement sink while installing a washing machine. Sink now has a leak.
On 04/09/19 we had a washing machine delivered by this company. The delivery person aggressively and violently moved the sink around attempting to install the washer resulting in a crack in a pipe in the bottom of the sink which now leaks when the water is in it. I filed a claim with the company and was told not to use the washer to mitigate the damages. The claim handler *** has not contacted me since 04/12/19. I called *** on 04/19/19 and she advised me that I would be contacted by the end of the day but I was not contacted.

If only I could give a 0 star rating, sure so wouldn't be the first person to say that. Seeing that the 1.7 star google review this delivery company has, my guess is that I'm not alone in saying this is undoubtedly the worst company to have to deal with. My first encounter dates back to 3/5/19 when the delivery men damaged the corner of my kitchen wall (in a newly renovated home that we had not even moved into yet) chipping paint in two larger areas down to the studs. I was directed to call Freight Rite, which I did while the men were still on site bringing in the washer/dryer (while failing to properly install each piece-never came with the stacking kit, perhaps HomeDepots fault but that's all relative). *** who took all the information gave several options whether we went towards the repair option (would take much longer to process I was told) OR to be compensated which tends to have the quicker turn around - all in all, she was helpful and I was left ending the call like our case/claim mattered. I sent all necessary photos/information as directed along with a quote I received. Well, this feeling only last about a week until I had to made multiple attempts to reach her directly to check up on the status (I was 33 weeks pregnant at this time and frankly was not trying to have this linger into 39/40+ with a newborn at home..) One call reached me on a Friday 3/8 in the afternoon while at work to which I called back moments later and then I was unable to reach her the whole following week by email/phone (as she was on vacation). Here we are at Wed 3/13 where I called and spoke with *** who had to inform me that a site inspection was needed and she seemed taken back when I mentioned not having heard from him like she asked (why would a site manager make the call to schedule his own appointment right? ð???). He calls me an hour later and sets up a visit for Friday 3/15, started having to take proper measurements etc. of the area and so on. Fast forward to Friday at 4:45 and this man shows up without a tape measure, resulting in using ours (no biggie). He is here all of 7 minutes and 4 days go by and I call to her again follow up on the report recently sent (or so I thought). Of course Ashely states not having received it from this site "manager" as she had been away on vacation (hence why she was unreachable the whole week prior - why wouldn't someone else be given our claim considering the pressing timeline had?). She proceeds to tell me she will receive the report and review thoroughly and she would certainly call me back that afternoon or following day regardless of the reports been received. No call was received naturally, so I move on and send an email 2 days later explaining my immense frustration with lack of communication...
Friday 3/29 at about 11:00am, she calls me to deny my claim. DENY?? From the 2ns sentence of that phone call she has every piece of information wrong .. "the washer and dryer do not have the proper measurements to coincide with the markings on the wall .." funny you say that because the refrigerator came in first, followed by the dryer and then washer where these men proceeded to tell me "ma'am, I'd like to ask if I can take pictures of these markings so you did not think we had anything to do with them". Naturally, I was exceptionally annoyed by this because the marking were NOT there prior, as they're extremely noticeable and we hadn't even moved into the property yet! She also informed me that this site manager took pictures of all 3 pieces of equipment ... and this was a lie. He in fact had ONLY pulled out the refrigerator 2 inches from the wall taking no photos but she somehow knew otherwise. I also asked for said pictures to be forwarded to me but that was against policy .. well I guess it would be this way when there are no pictures to forward! Perhaps the pics she was referring too were from the guys who damaged the well but that's me speculating.
So here we are 30 days later and my claims denied, now in the process of reaching the only manager within a corporate office that freight Rite has.. shocker ð???
Stay far away .. unless you're interested in dealing with such unprofessional people who will lie on account of saving a couple bucks .. $275 in repair costs to be exact.
Unreal

Delivery Company North-South LLC,delivered 2 appliances to my home, on 2/28/2019. The delivery truck pulled down a overhead electric cable. The truck caught the overhead cable and pulled the strain relief and connectors out of the box.
Product_Or_Service: 2/28/2019

Property damage due to Freight Rite installation of GE Dishwasher purchased from Home Depot.
I placed order #*** online via *** on February 5th to replace a dishwasher that was no longer functioning. I included the installation and haul away service with my purchase for the convenience of not managing those steps separately. My delivery/installation date was scheduled for February 9th.

The delivery/installation contractor (Freight Rite) arrived on the afternoon of February 9th with the new dishwasher and soon discovered they did not have the correct water line hose to install the unit. They then suggested that I get a plumber to complete the install or try going to the store to get the correct hose, but they were not going to be able to install the unit that day. I refused delivery of the unit as Home Depot's policy is to not allow returns if delivery is accepted. The contractor packed up the unit, noted that someone would be contacting me, and left.

I called Home Depot online a few days later after not hearing back from the contractor and after a brief call we were scheduled to have the installation completed again on 2/16 with the correct water line hose. The delivery/installation contractor (Freight Rite) then called me the morning of 2/16 stating that the dishwasher had been damaged and they could not complete the install that day. Understanding that I did not want a damaged unit, we rescheduled the installation again for 2/23 which would allow time for a new unit to be provided to the Home Depot installation contractor (Freight Rite).

Finally, the installation was completed on 2/23 and the installer arrived with the correct water line hose. We were happy that this 2.5-week ordeal was complete and we could use a dishwasher again, but that was just the beginning of the challenges with this installation.

After utilizing the new dishwasher for less than 2 weeks and entering my basement for the first time since installation, I discovered on March 9th that water had been dripping from dishwasher since the installation. I recorded a video of the water leak from the bottom of the dishwasher prior to turning off the water line completely.

I contacted Home Depot online customer service immediately and they directed me to contact the manufacturer (GE) to review and resolve the issue. GE was called immediately and they arrived two days later to review the issues. The GE technician noted that the unit was installed completely inaccurately and parts (leak detection) that would have identified the issue earlier were not installed at all and the parts were missing. GE would do no further work on the unit and referred me back to Home Depot because the issues were related to the install. The technician documented these issues in his receipt for the service call.

At this point there have been multiple attempts to get Home Depot and it's contractors to fix the installation issues since the GE technician visit. We were scheduled for 3/16 only to discover someone cancelled the appointment unbeknownst to me. It was then rescheduled for 3/19 but discovered after calling Home Depot again that the appointment was not saved properly and had not been scheduled. An assistant manager at my local Home Depot store attempted to call various people at Home Depot online on the afternoon of 3/16 but made no progress also.

The insurance representatives of the Home Depot claims department (Freight Rite) fail to return any calls regarding the water damage done to my floors, ceiling, and what will soon be mold in the ceiling of my finished basement due to the failed installation.

It has now been 6 excruciating weeks of trying to complete a simple purchase and installation of a dishwasher and no one at Home Depot seems to be interested in getting this fixed. I've now paid $1,600 for a unit that has been non-functional for over a month.

This business Freight Rite INC is horrible Their technicians aren't smart & customer service reps are rude.

They delivered defective refrigerator

Clear damage to driveway - denied reimbursement claim
On December 7 2018, a Freight Rite team delivered appliances ordered from Home Depot to my home. The truck parked in my driveway for about an hour.

I noticed the next morning that an 8" wide oil stain was on my driveway. I contacted Home Depot, the order originator, and after waiting 24 hours I got a response to contact Freight Rite, and their phone number. I was told that if I encountered any difficulty with compensation from you, to reach out to Home Depot support.

I called that day but nobody answered, as it was a weekend. I called back on Monday and described my issue to the operator who forwarded me to a claims rep. I got a voicemail box, and left a message with my details. I received no response after a few days, so I called back on December 14.

At that time I spoke with a claims rep. She took my details and emailed me the following message shortly after: "It was a pleasure speaking with you regarding their claim. As previously discussed, their claim is now under investigation. If possible, please forward photos of the damages in both close up and wide view photos. As the claim continues to progress, I will contact you with an update."

I responded the following day with photos as requested. I didn't hear anything back from her until January 4, when she wrote: "I am still gathering documents for their claim. As the claim continues to progress in the investigation, I will contact you with an update." She also emailed me asking "Can you please confirm which date did this occur the delivery of 11/30/18 or 12/7/2018?" to which I responded with the date (12/7).

I reached out two more times looking for updates. On Jan 28 she responded with: "I have put their claim in final review. The claims board shall get back to me by the end of this week. If it is before then, I will contact you."

I left several voicemails with the claims rep and a second rep from their claims department in the ensuing six weeks. Finally I had their receptionist find the claims rep and put me through to her. She informed me that my claim had been denied due to insufficient evidence. There was evidently suspicion that I had provided photos a week after the delivery happened. I certainly would have provided them earlier if I had been able to reach a claims representative.

She also noted that I hadn't provided sufficient evidence beyond the photos. None was requested from her, and upon stating this, her response was that I should have known to provide additional evidence.

I consider this request unreasonable. I do not believe it is widely expected that a delivery recipient should, say, photograph their driveway immediately before and after a delivery in case of issues, or that video surveillance be performed of a delivery, but these are items that their representative told me I should have possessed.

My front-door camera actually did capture the state of the truck in my driveway and the location and cause of the stain. However, since I did not know to retrieve or save this material for the claim, in the six weeks of waiting for a response from their organization, the video was removed from the security provider's servers due to data retention policies (i.e. the content expired) leaving me no access to the evidence requested. Note that the claims rep claims that she did not receive my repeated voicemails or emails during that period, although I have call and email logs showing these conversations happened.

While I understand the organization's need to protect itself from fraudulent claims, the poor communication and responsiveness of their claims department and the demand for what amounts to unreasonable evidence shows poor faith in their customers and malicious business practices.

Purchased a dishwasher and install. During installation the counter top was damaged. We are now 3 months later with no resolution.
The day the install happened, when I arrived home that same evening I reported the damage. The claim was started December 6,2018. In the beginning I was contacted regularly with updates from Ashley W. We found out the counter top could not be repaired and would need to be completely replaced. Since I was told this by a contractor I have yet to hear back from Ashley. I have emailed and called numerous times with out receiving any contact back whatsoever. I called yesterday and today for her supervisor and still have heard nothing. We are now at February 26,2019 with no resolutions in place.

I'm filing this complaint in regard to a LG electric stove purchased at the The Home Depot on ***, Springfield, Ohio and delivered by Freight Right the week before Thanksgiving, November, 2018. The LG stove was not heating properly neither the burners or oven would create enough heat to cook in the recommended times. It would take 30 to 45 minutes just to boil water, so I contacted LG see what was wrong, after they did a digonistic test they said everything was fine and to contact an electrician. Unfortunately due to recent plumbing problems and repairing water damage we did not have the funds to deal with electric issues. We did notice that since receiving our new stove we had problems with our kitchen lights dimming. We did contact Ohio Edison and they checked the wiring outside and found no issues, but was not allowed check inside the house. In January we finally were able to contact an electrician to check inside, much to our surprise everything was fine until he checked the stove and found the delivery people had installed the cord incorrectly reversing the positive and negative creating 118 volts of electricity around the frame of the stove. He made us aware of the danger of being electrocuted if while touching the stove and touching other metal at the same time, even if someone else for example was touching the sink and reached over and touched me we both would be injured or killed. The two men who delivered the stove were very nice, but seemed to be in a hurry or maybe they are in need of further training, never the less this incident was not only dangerous but negligent and completely unnecessary. Considering the severe consequences of the possibility of this happening to someone else we feel it had to be reported. I hope this will not be ignored by Home Depot and Freight Right since doing so could result in them being faced with a hefty lawsuit. We also feel we should be re-imbursed for the electrical bill of $170.00. I'm enclosing copies and pictures provided by Triec Electric Services.

I contacted Home Depot's Corporate office to report this on January 15, 2019 and left a message that has not been returned. I was able to contact Freight Right today and they are going to have someone call me back.

Sincerely
Robert and Dorothy Campbell
1844 Pepper Ave.
Springfield, Oh 4503
PH# 937-399-6695

Atrocious delivery/installation service which resulted in a natural gas leak in my house for a week. No update on insurance claim ***.
Filed insurance claim (***) after a horrible delivery & installation experience, the worst of which left natural gas leaking from my stove in my house yet the delivery people kept telling me it was ok to use which could have resulted in fatalities or carbon monoxide poisoning had I listened to them. Don't even know if the delivery men they sent out are licensed because they installed everything incorrectly and left in a hurry. Also damaged my floors.

I have never seen or interacted with such unprofessional delivery people in my life. I manage property and have been buying and having appliances delivered for 40 years. I wasn't getting anything delivered yesterday, it was a couple of our residents. We just started working here on Monday and I presume I am now in a different delivery area so this was my first experience with Freight Rite. I looked at google to see what their reviews were and discovered that there are a lot of people having similar experiences with Freight Right. This is only the second review I have ever written so that indicates how strongly I feel about these guys. I know they have a tough job and I'm usually pretty forgiving when people are not professional, but this was the worst ever. There has to be a problem starting at the top in this company and works it way all the way to the bottom. We buy quite a few appliances over the course of a year, so I also called Home Depot and explained the situation to them. Hopefully they can get these people to perform better service or start using someone else for their deliveries.

Based on my personal experience with Freight Rite Inc. I would not choose to do business with them. My first delivery from Frieght RIte in which I order a dishwasher from JC Penny. They installed my Dishwasher and it leaked and damage my floor. The tried to make up for the poor installation by redoing the job and the messed up the delivery date several times. Then when they finally delivered the dishwasher the delivery man argued with his own co-worker about installing the dishwasher. He didn't want to install the dish washer because he said it wasn't in the work order. So he left the dishwasher in my garage then I had to wait a week for him to come back to install the dishwasher. I called the manager at Frieght Rite and told him I do not want that guy back in my house who left the dishwasher because I had a bad feeling from him. The manager sent him anyway then after he installed my dishwasher a couple of days later in my brand new house I had another leak and the water damaged my entire floor and basement and caused mold to come into my brand new house. It took 10k plus to remove the mold and I had to have all of my cabinets taking out of my house and the sink needed to be removed. I filed a claim in May 2018 and it is November and my family has still been living without a kitchen. This company has cause so much distress to my family. We purchased our dream house and it has been ruined due to Freight installation team. We call the claim adjuster everyday and usually never get a return call. To those of you out there I repeat this company has caused my family so much distress.

If I could leave 0 stars I definitely would. The problems began with the initial ordering process. I ordered through JCPenny and set a delivery date with ease. The issues began when my delivery date arrived however I had no stove. I contacted JCPenney who had to contact the third party and they advised they did not have me in the system for delivery. I had to reschedule and take a second day off of work.

I received my stove on Thursday 7/19/18. Two nice young gentleman arrived on time to deliver. I live in a one bedroom apartment with a small kitchen. The gentleman installed within 20 minutes or so, asked if I could sign the paperwork, and hauled of my old stove with ease. Later that evening when I went to cook dinner I saw a piece of the laminate wood flooring was missing right in front of the right leg of the stove. Which happened to be where the gentleman was standing when I signed the paper so I wouldn't see the damage.

I called the very next morning Friday and customer service transferred me to *** in the claims department. I left her a voicemail. I called again on Saturday morning and customer service advised the claims team would not be back in the office until Monday. I called again on Monday *** was still not in the office. I finally spoke with *** (never hearing from ***) on Thursday July 26th. She was very pleasant and sent me an email with the information needed. I sent the information and photos this same evening. She responded one week later on August 2nd advising she received my information and they were investigating. I emailed her again on August 14th for a status with no response. 3 months of calling and emailing both *** and the Manager *** and I only received one additional call from ***. Asking if they took my previous stove (they did) and if I could send a closer up picture (I did).

I called today and asked for a status and *** advised she had received a response and it was denied. Stating the paperwork did not state that they hauled away my old stove and that the timing I contacted them was too long from delivery time. I could file an appeal with Sedgewick. I also contacted them and left a voicemail today with ***.

Although the people were pleasant this was the WORST delivery service and customer service I have ever received. the denial is absurd. if I could post pictures here I would. The damage is clearly done from the insertion/removal of the stoves. However here I am 3 months later just getting a response because of their lack of communication, terrible department infrastructure, and delivery service. On top of the delivery team LIEING stating they did not take my stove away.

Worst possible customer care group around. They do damage to your property and then they deny any claim. Purchased a dishwasher at Home Depot for delivery and installation. Home Depot has a video ON THEIR WEBSITE that goes over the requirements for having The Home Depot install a dishwasher. It advises the customer that a dedicated three prong outlet under the sink needs to be within 5 feet along with a dedicated shut-off valve for the dishwasher and that this shut-off is accessible from either behind the dishwasher or under the sink. The video also indicates that the shut off valve needs to be corrosion free, in good working condition, have a METAL connection for the plumbing parts to be attached and requires no alterations. The video goes into detail about making sure the dishwasher is LEVEL and that the old unit is completely empty so that it can be moved out without any issues. It never says that the plumbing in your home has to be PVC and not copper. Anyway, the two delivery people look under the sink and say because we have copper plumbing they won't install our dishwasher so they leave it in our attached garage. The one delivery guy writes on the paperwork that the dishwasher is still crated and no damage without even removing the box and says I need to sign. Now we pulled the one car out earlier that morning so they could have easier access to bring the new dishwasher in and the old one out. The put the new dishwasher that was still crated and unopened up against a classic car that we have in the other garage bay. I walk out to the garage and ask why is this dishwasher against our car and they just ignore me and get in the truck and drive off. I contact Home Depot at the store level who of course pushes it to the corporate level who pushes it to Sedgwick (the company that handles their claims) who pushes it to the delivery company (Freight Rite) because they say that it was the delivery company's fault. Freight Rite requests photos and statements, which get provided to them only for them to say "Well you signed that there was no damage" which I clearly told them that the driver requested the paperwork to be signed BEFORE I even made it out to the garage and that the box wasn't even opened by them. Then they say well you moved the box away from the vehicle. What was I supposed to do? Leave it up against my car? How did they want photo's of the damage? My camera doesn't go through cardboard and a dishwasher. I'm contacting General Electric Consumer Relations to tell them about this experience. I am also going to email ***, the CEO of GE Appliances to advise them this is the type of delivery that individuals receive when they purchase GE Appliances. GE needs to find a different delivery company. As for the installation issue, if GE is requiring certain types of plumbing, then Home Depot needs to put disclosures on their website by their video on Dishwasher Installations. As far as Freight Rite is concerned, they are liars. My washer and dryer had to be replaced by GE because of issues with the electronics on them. I dealt directly with GE Consumer Relations and *** who is the assistant to ***. GE arranged for my old set to be picked up and a new replacement set to be installed. Freight Rite damaged dryer that was delivered to me in February by standing on it after they took the box off of it and then they lied and told GE it was damaged when they removed it from the truck. No, your driver stood on it, I have pictures of them damaging it. Fortunately, GE sent a replacement dryer and when I spoke to ***, she found it very interesting that the driver lied to her because she even told me he said it was damaged in the box. My advice is to stay away from buying appliances at The Home Depot because they outsource delivery to Freight Rite, and Freight Rite is nothing but a bunch of liars.

Unfortunately I did not have a choice of the company that was to deliver a new dish washer purchased from the Lower Paxton Home Depot. Freight Rite is the company that they use. I first had to change delivery dates, as the dish washer was not delivered to the warehouse in time for the scheduled delivery. I had to adjust when I would be available to fit their schedule. I had shown pictures of what I thought were the necessary hook-ups to the dishwasher to the sales "consultant" at Home Depot. It turned out that the water hook-up for the dishwasher was directly under the dishwasher in the basement. The water line and shut off were completely exposed and within reach of the delivery person, without needing a ladder. They refused to install the dishwasher. I refused delivery. I phoned Home Depot and requested a full refund. If you read Freight Rite's web site, the only true installation they seem capable of is one that plugs in. I can do that. Their delivery personnel are neither professional, nor capable. It also changes my opinion of Home Depot to rely on a company that caused them a refund of close to $1000. And I understand that Lowe's also uses their service, or lack there of.

BAD, BAD, BAD!!!
After many telephone calls made by me, lack of 30 minute delivery calls (which I was assured that I would receive) and three failed deliveries:
a) one involved them showing up early with the aforementioned lack of call)
b) wrong serial number on their paperwork
c) DAMAGED REFRIGERATOR
Thank you to GE customer service *** for her kindness and help in getting my refrigerator delivered by an appliance store.

I ordered a freezer from Home Depot on February 3, 2018. I was contacted by Freight Rite and told that the freezer would be delivered on Saturday, 2/10/18. When they called on Friday to give me the delivery time, they said they were sorry, but this product was no longer in stock and it would have to be back ordered and not delivered until the next Saturday, 2/17 I ordered the freezer because mine was going out and had hundreds of dollars of food in it, I was worried it wouldn't make the extra week, but I had already paid for this freezer. Freight Rite called on Friday and the delivery window was from 1 - 5, reading these complaints it appears that all of their windows are from 1 - 5pm!! They were supposed to call me 30 minutes before they arrived. I did not receive a phone call. The driver rang my door bell at 1:30pm, I asked where was my phone call, he said that he called me, I asked what number and he called my office number, which was the secondary number on the manifest, not the primary number. I told him that I needed to empty my freezer, he said go ahead. As I turned away from the front door my dog got under my feet in my haste to get to the freezer and I told her "Move your furry asMolly". The driver who was half way down the driveway came back and yelled at me, "what did you say to me?" I told him that I didn't say anything to him that I was talking to my dog. He accused me of calling him an as***le. I said I would never use that word and that I didn't call him that. He said that he was not making the delivery. I begged him and asked who would be responsible for the spoilage of all of the food as the other freezer was on its very last leg since I had to wait an extra week. He called his supervisor while the other mover with him was taking the freezer out of the truck. I asked to speak to the supervisor and she said, "Ma'am he said that he is not coming into your house, he said you called him a name and he is not coming into your house." I said, "I did not call him a name I was talking to my dog and I am not a threat I am a 66 year old widow living alone with my dog. I was walking into my house to get my car keys to move the car so the other mover could wheel the freezer up the sidewalk, as I was walking to the front door, still on the phone with his supervisor, the driver got in my face grabbing at the phone screaming that I was not taking his phone into my house. He physically ripped the phone out of my hands. I came back out of the house and he had another supervisor on the phone and when I spoke to her and explained my concerns about the old freezer, she asked if they could leave the new one in my drive way until next week when they could send someone else to bring it in!! I paid for installation and haul away of the old freezer. I told her no, again I am a widow and have no one. They put the freezer back on the truck and left. I went straight to Home Depot, where the manager called the Freight Rite dispatch and asked to speak to a supervisor and explained the whole situation. The Freight Rite supervisor told the manager that the driver would not go into my house, so the manger said, "OK, I will send one of my Home Depot managers to her house and they will take the freezer into the house. What time will the truck be back at her house?" The supervisor contacted the truck driver and told the Home Depot manager that the truck with my freezer would be back at my house at 3:00pm. I was currently 2:00 pm. I went home and emptied my freezer, 3 o'clock came and the Home Depot manager was there, but no truck. He waited until 3:30 pm and called the dispatcher again, told them that the truck said they would be here at 3:00 on the nose and that it was now 3:30. The dispatcher said they would try to contact the truck and call back. At 3:45 the dispatcher called back and said the truck had stopped to install an oven and would be at my house in 30 minutes. Needless to say, the Home Depot manager was getting angry, but we continued waiting and the truck finally arrived at 4:20. The mover was getting the freezer off of the truck and the driver told the Home Depot manager that he could not use the truck's dolly. So the Home Depot manager had to get the driver to call his supervisor and convince her that he needed to use the dolly to get the freezer in the house. They finally got the freezer off of the truck and it was damaged, a couple of dents on the side, I said take it in I don't want to lose the food in my freezer and I was terrified that I would never get another freezer. I was told that I would get the damage allowance in 2 weeks. I called today over a month later and was told they needed to contact the manufacturer and it would be 2-4 weeks before I get the allowance. The Monday after this happened I spoke with a higher up manager who was very apologetic, today he won't take my calls. How are they still in business??

Freight Rite- WORST DELIVERY COMPANY EVER....

I don't know if you've ever had to deal with Home Depot delivery service, Freight Rite but just a heads up- expect exceptionally long hold times, incompetence and the worst customer service and people skills ever. I ordered a complete Whirpool kitchen suite from Home depot on 11/24/17 that were scheduled to be delivered on Thursday, 12/29/2017 along with the removal of my old refrigerator. I was told by my salesman,*** at Home Depot (Livonia) that the delivery company would call me the day prior to give me a 4 hour window for delivery. Freight Rite never called; It was 7:30 pm the night before the scheduled delivery and I had to call to get my time. I was given an arrival time of anywhere between 3:30 and 7:30 pm.

The delivery day is where all of the fun started- Freight Rite shows up at 12:30 PM (3 HOURS BEFORE SAID TIME) delivery guy gets out of his truck, walks in my house like he owns the place and starts barking orders- FR-"ah excuse me, but is this the fridge we are supposed too move for you?" Me- "yes, yes it is." FR- We ARE NOT TOUCHING that, you MUST remove the doors. Me- I said, well I'm sorry but no one told me the doors needed to be removed. Give me 5 minutes to figure out how to take the doors off and we'll be good to go. FR- "we don't have time to wait, you'll have to reschedule"
Me- Reschedule? You're 3 hours early with NO phone call to enlighten me of a early arrival. FR- guy walks out of my house telling his partner to load up the truck because he's not delivering to me because I have an ATTITUDE!! Attitude- you're *** right I have an attitude. You roll into my house 3 hours early with a chip on your shoulder and I'm expected to accept that- NO WAY!!

I told the Freight Rite delivery man to get his manager on the phone, in which he did. I questioned the route manager as too why, his delivery guys are 3 hours early and I was not notified, why is his delivery guy having such a hard time following the instructions given and why can't he wait 5 minutes for me to get the doors off of my old fridge? The manager told me they were on a strict schedule and they could leave the appliances in the kitchen and they would reschedule the removal of my old fridge. What sense does this make? Believe me talking to the route manager was worse then talking to a 2 year old who was 3 hours overdue for his nap. The manger is completely brain dead with no sense of managerial skills. It's no wonder this company has a ZERO star review!!

Whoever at Home Depot is in charge of hiring the freight company better get his or her head out of there *** and fire this company immediately!! Whoever is in charge at Freight Rite better get his or her head out of there *** and FIRE his entire lot of delivery guys and replace them asap! I guess with all of the evolution of technology maybe Freight Rite would benefit from robots to replace the humans!

This has been an unbelievable fiasco for an almost $4000 order of fairly high-end appliances. The level of incompetence demonstrated by both Freight Rite and Home Depot has been a ridiculously frustrating. I will never order an appliance from them again.

So, how much is your time, and the ability to trust and rely upon a store worth? Mine is worth enough so the next time I buy a major appliance, I'll definitely bypass Home Depot completely and buy from a business that has a better sense of the needs of their customers and respect for their time. Get your act together Home Depot - this isn't how you win repeat customers and earn a decent reputation - but judging from the similar reviews I see written here - that doesn't appear to be much of a concern to you.