Utopia Management Inc

Utopia Management Inc. respectful staff have been more than amazing in the three years. Whenever we have an issue, question or concern, they reply immediately and are on it. [redacted] takes good care of his tenants and his staff takes care of the building.

Johana and her staff were very good! They rented my unit in 2 weeks for a great price. Johana knows the market and was able to work with me to get fair market value for my condo. I would strongly recommend this company to anyone who needs their condo/house rented or is looking for a place to live.

Roman","serif"">February
4, 2016
Revdex.com
San Diego
4747
Viewridge Ave #200
San
Diego, CA 92123
RE:
Complaint #[redacted]
Dear
Sir or Madam:
We are in receipt of [redacted]’s complaint regarding
unauthorized charges for maintenance on his managed property. We can understand
that Mr. [redacted] may feel that he was wrongfully charged, however we feel that we
did what was in the best interest of both Mr. [redacted] and his tenants.
We
received a repair request from Mr. [redacted]’s tenant indicating that the heater was
not functioning.  Mr. [redacted] was initially
contacted by a representative in our maintenance department to advise him that
the heater was not operable.  He advised
that he would like the heater inspected. 
Our maintenance representative proceeded to dispatch our HVAC vendor to
diagnose the issue.  Upon arrival at the property,
the HVAC technician inspected and diagnosed the problem and proceeded to
contact the maintenance representative to seek authorization to make the needed
repairs. Our maintenance representative gave
the authorization for the repairs to be completed. 
As
written in the Professional Management Agreement between Mr. [redacted] and our company,
Utopia Management has been granted the right and power to: “Make or cause to be made repairs, improvements, alterations, and
decorations to the Managed Property; order materials, supplies, and services
for the Managed Property; and pay from funds held on account for the Managed
Property invoices and bills for such materials, supplies, and services.  Owner shall pay all expenses incurred by
Utopia at the Managed Property immediately upon demand.  Utopia shall not be obligated to advance
Utopia’s own funds in connection with the Managed Property or this Agreement.”
While we try to accommodate all of our clients’ requests to approve maintenance
work prior to completion, we cannot always make these concessions.  In this case, our representative made a
judgement call to ensure that the tenant had a working furnace, as is required of
all rental properties. By doing so, she not only provided heat to an elderly
and medically fragile tenant in a quick and timely fashion, but she also was
able to save Mr. [redacted] the potential costs of abated rent on top of the cost of
repairs.
Mr.
[redacted] also cites that the repair costs were excessive. At first glance, the cost
for the services seemed excessive. But
after further review with HVAC specialists, the parts and labor charges seem
fair for the work performed.
We
extend our apologies to Mr. [redacted] for his frustrations, but at this time, we do
not feel that our actions were unreasonable or that Mr. [redacted] is due a refund for
the services that his rental property received.
Sincerely,
Utopia
Management

[redacted] and [redacted] were tenants that moved into the property on 05/20/2016. Prior to their move in, the HOA fumigated the entire building. Utopia provided the tenants with a move in inspection report and instructed the tenants to take 10 days and submit any additional findings...

that may not have been noted. Approximately six days later we received maintenance requests for the refrigerator not working, requests for new blinds, and for broken switch covers. These items, were taken care of promptly, except for the blinds as they were found to be fully functional. At no point during [redacted] and [redacted]'s tenancy did they report any pest issues. The first time we were informed of pest problem was when a Utopia representative went to the property for the Pre-Move Out Inspection in August 2017. Coincidentally, the tenants cite that during the Pre-move out inspection, the Utopia representative "signed off" on the condition of the house.  On the contrary, as the document that [redacted] signed at the pre-move out inspection states,  "2. The purpose of this inspection was to identify deficiencies in the Premises that need to be remedied by you in order to avoid certain deductions from your security deposit. 4.  This Statement identifies items that need to be repaired or cleaned by you in order to avoid a deduction from your security deposit for those identified deficiencies. 5.  You have an opportunity to remedy the identified deficiencies prior to the termination of your tenancy... 10.  The items circled or listed in this section are items that you may be charged for after your move out.  Due to fact that your unit is currently occupied and/or furnished; it is difficult to determine which items that you may be charged for.  For this reason, this is not necessarily a complete list and there will likely be more items charged against your security deposit than are listed or circled here.  " The pre-move out inspection was never acknowledged as the final inspection.   The tenant opted to invoke their right to Early Termination (section 35 of their rental agreement). As stated in this clause, the tenants are responsible for rent until a new tenant takes possession or for up to 90 days after the date of termination. no later than 21 days after their move out, utopia Management sent an Estimated Itemization of Security Deposit letter.  The estimated amounts included charges for turnover costs as well as the amounts for the full 90 days of rent that they would be liable for per their rental agreement. at the time the letter was issued, the unit was still vacant and efforts to place a new tenant were, and are still, in effect. As explained in multiple email correspondence among [redacted], and I, these charges will be revised to reflect accurate accounting once a new tenant takes possession of the home they vacated, or at the end of the contractual 90 period as outlined in their rental agreement; whichever comes first.     It is our position that the claims [redacted] and [redacted] are bringing forward are inaccurate.  If it is necessary, we can provide written or photo documentation for everything that is represented in this response.  Thank you,[redacted]

I have reviewed and researched the referenced claim. Ms. [redacted]’s account, as are all our other accounts, was set up with a $500 maintenance work order limit. This means that should her tenant submit a maintenance request we are able to spend up to $500 to make reasonable efforts to resolve the...

reported issue. Ms. [redacted] states that she expressed that she would like to be informed of all maintenance prior to any work being completed and goes on to say that these items that she is disputing were never pre-authorized. Contractually, Ms. [redacted] has given us the power and authority to make repairs to her home as needed. While we try our best to accommodate the maintenance preferences of all our property owners, we may not always be able to do so depending on the circumstances under which the repairs are reported. Additionally, Ms. [redacted] did not make the request to pre-approve all maintenance until May 2, 2016. It was at this point that we made the necessary notes in her file that she wishes to be contacted for any maintenance requests from that point on.At this time it is Utopia Management’s position that a refund for work completed is not appropriate. Not only due to the reasons listed above, but also due to the nature of the maintenance that was requested. The items requested were considered urgent in that they posed a threat to the property and to the safety of the tenant. The items that were remedied included: repair of broken window, repair of a leak under the kitchen sink, repair and maintenance of 3 faulty sliding glass doors, repair of damaged mirrored closet doors (deemed urgent since the framing of the glass was coming apart posing a risk of breakage). We also cleared drains that were clogged with hair from the previous occupant, and replaced deteriorated caulking around the sinks that was causing water damage to cabinets beneath.We did not frivolously make repairs; rather we made repairs in the best interest of the managed property and the tenant. We extend our apologies for any confusion or inconvenience this may have caused. We have made note, as of May 2, when it was requested, to contact the property owner in advance of making r s. We will honor this request to the best of our capabilities. Sincerely,Utopia Managemetn

Found Utopia Management Inc very professional and easy to deal with especially staff who has gone beyond their duties to help us with leasing our property. Would highly recommend this agency to anyone.

The property manager at Utopia Management Inc has been an absolute pleasure to deal with, they are extremely professional in their approach and always go over and above the our expectations. I couldn't be happier with their level if service. I recommend them to all my friends and family

Please make note that the above referenced matter has been resolved directly with ourcustomer. Utopia Management met with the customer via telephone conference and was ableto discuss both parties' position in the claim. After the discussion, the property owner agreedthat the refund requested was not due him. We believe that all matters have been resolvedand a new plan of action has been established for the customer. Utopia Management wouldlike to extend our sincerest apologies for the miscommunication. We extend our gratitude toour customer, Mr. [redacted], and look forward to our continued relationship.
Sincerely,
[redacted]
Utopia Management

[redacted] at Utopia Management Inc. was extremely professional in the deal, He was honest and possessed good knowledge about the area, facilities and the property. I would not hesitate to deal with him again and would recommend him to others.