Re: Larry Hailey File No Dear Sir or Madam: We would like to thank you for bringing [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the following According to our records, [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program Unfortunately, our company does not hold the contract referenced in [redacted] ’s correspondence, nor have we received any of his paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation Department [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President
I did NOT purchase my membership through Vida, I purchased a Vacation Privileges membership The attachment is the cancellation policy for MY ACCOUNT On the attachment is my Vacation Privileges info, not Vida It's the address, etc in Arizona If my membership is truly through Vida I will go through them but I would not purchase something based outside of the United States.What little info I got was from Vacation Privileges, not Vida el Renewal Membership Renewal Cancellation TermsIntroductory or Premium Memberships may be renewed by calling Vacation Privileges at [redacted] for special promotional multi-year renewal rates that offer access to additional benefits and membership incentivesMembers renewing their Introductory or Premium membership, or purchasing a promotional multi-year membership term will have ten (10) business days from the purchase or renewal date to elect to cancel the membership and obtain a full refundIf the member wishes to cancel the membership and obtain a full refund within the ten (10) business days of the renewal purchase date, the member must submit their cancellation request in writing to Vacation Privileges and mail it to NDial Boulevard, Scottsdale, AZ or send it by fax to Cancellation requests received later than ten (10) business days after the purchase date will not be honoredAll membership renewal rates, fees, and promotional offers are subject to change at any time without prior notice, in the sole discretion of Vacation Privileges
Re: [redacted] File No [redacted] Dear Sir or Madam: We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts It would appear that Ms [redacted] purchased a Vida vacation membership while on vacation in Mexico, at a timeshare presentationMs [redacted] paid her money to the resort and not our companyWe hold no funds for this membership purchase As previously mentioned, we do have a partnered relationship with Vida Vacations through our Vacation Privileges/Lifestyle programWhen Ms [redacted] purchased her timeshare package, she also received a one year free trial membership with our Vacation Privileges/Lifestyle programWe handle the fulfillment portion and book the members travel, such as hotels, resorts, air, etcAfter the one year free trial membership, Ms [redacted] has the opportunity to renew or upgrade her membership through our companyThis is completely separate from her timeshare purchase in Mexico The Membership Renewal Cancellation Terms form she forwarded to you, and attached, is referring to the renewal of her free trial membership with our company, not the cancellation of her timeshare purchaseMs [redacted] will have to direct any request for refund of her timeshare purchase to the address previously provided We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President
Re: [redacted] Dear Sir or Madam: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter According to our records, [redacted] purchased a Vida Lifestyle Membership on February 26, The cost of the membership was $2,with a down payment of $and twenty-four (24) monthly payments of $ It is [redacted] claim that she purchased the membership in order to secure the $annual renewal rate and to have flexibility with her travelOne of the benefits of the membership included two (2) weeks of bonus travelSubsequently, when she went to redeem one of the bonus weeks she learned the only vacation option was [redacted] , a destination she did not wish to visit [redacted] clarified that she spoke with a representative who confirmed that her only vacation option for her requested date of travel was [redacted] [redacted] was concerned that she had only had the membership a few months and had encountered this experienceUpon speaking to a manager about the situation, the only option that was extended to her was reducing the monthly payments, which she declined [redacted] requested a full refund as she was not able to benefit from the travel services We have conducted thorough research into this matter and it appears [redacted] was not happy with the vacation options included in her membership purchaseAlthough we offered the [redacted] the option to reduce the monthly payments on the account in lieu of cancelling the membership, [redacted] declinedFurthermore, [redacted] acknowledged there were some unrelated concerns with Vida directly that she was trying to resolve, and that she would prefer the account be cancelled with our agency as well Based on the statements made by [redacted] , it is apparent she did not wish to remain in the programIn the interest of customer satisfaction, we have cancelled her membership effective August 26, 2015, and have honored her request for a full refund, which was issued as of September 2, The amount of the refund was $707.32, to include one (1) deposit of $and four (4) monthly payments of $114.56, totaling The refund will be processed back to the credit card ending in xxxx—in approximately seven (7) to ten (10) business days We would like to thank you for the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President
February 29, Re: [redacted] File No [redacted] Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts According to our records, Mrand Mrs [redacted] have not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program Consequently, our company does not hold the contract referenced in Mrand Mrs [redacted] correspondence, nor have we received any of their paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David S [redacted] at the following address: Vida Vacations Cancellation Department Desarrollo Marina Vallarta SA de CV AV Lazaro Cardenas # [redacted] ColCamino Real CP [redacted] Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Jannelle B [redacted] Resolution Specialist Office of the President
Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the factsAccording to our records, Mr [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges programUnfortunately, our company does not hold the contract referenced in Mr [redacted] correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution SpecialistOffice of the President
WE HAVE ALREADY CONTACTED THIS MEMBER AND THEIR CONTACTS ARE BEING CANCELLED AND REFUNDED THE MEMBER WILL SEND AN EMAIL TO Revdex.com ONCE THE MONEY HAS BEEN POSTED TO THEIR STATEMENT
Good Morning! This is a time share contact I do not deal with
time share contacts they need to contact Cancun were they purchased either talk to *** *** or Cindy Aseneith Sanchez del A*** at *** I have sent his email in my first response. This should never been sent to be I only handle Vacation Priviliges or Destinos Unlimited Administration
Re: Larry Hailey File No
Dear Sir or Madam:
We would like to thank you for bringing *** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the following
According to our records, *** *** has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program
Unfortunately, our company does not hold the contract referenced in *** ***’s correspondence, nor have we received any of his paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address:
Vida Vacations Cancellation Department
*** *** *** ** ** **
** *** *** * ***
*** *** *** ** ***
*** *** ***
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
*** ***
Resolution Specialist
Office of the President
The response from Vida was to contact someone else in their organizationThis is the same run around I get when trying to solve this dispute. I don't understand why they can't forward or reach out to correct person in their organization. Can this complaint be forwarded to or contact the following person below ?I will copy him on this email so we can hopefully get this resolved This is not one of mine this is a contract from Cancun and *** *** *** is in charge of this *** *** *** ***
Dear Mr***,In regards to our telephone conversation this afternoon, this is to confirm that we have verified your account and you have $4,credits (To use as partial payment) to make a reservation and get a discounted retail price.Additionally, we have agreed to an extension
of months to your membership, this way you can take advantage of your vacations plan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that the resolution is NOT satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***
I received communication:This week, after filing a complaint on the Revdex.com websiteI received a call and an email to resolve the issueThe concerning part of this correspondence this came from Mexico, where the original transaction took placeNow this person is requesting our Bank Name, account #, Routing#, etcin order to process a refundI am concerned over giving out this information, how do I verify this company and the refund process? Sandy *** Complaint regarding Vida Vacation Privileges, *** *** ***
Re: *** *** File No***
Dear Sir or Madam:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts
According to our records, Ms*** *as not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program
Unfortunately, our company does not hold the contract referenced in Ms*** correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David Slizowski at the following address:
Vida Vacations Cancellation Department
Desarrollo M*** *** *A de CV
** *** *** * ***
*** *** *** ** ***
*** *** ***
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Jannelle B***
Resolution Specialist
Office of the President
Re: *** *** Case No***
Dear Sir or Madam:
We would like to thank you for bringing Mr*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like
to provide you with the facts
Unfortunately, according to the information provided in Mr*** complaint, we are unable to locate any Government Vacation Rewards membership purchaseIt is possible that the membership may be in another name, phone number or email addressIf Mr*** can provide us with the GVR account number, or another name that might be on the account, this will enable us to research and resolve this claimMrHumphrie’s phone number on the complaint is incomplete as well
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President
We would like to thank you for bringing Ms***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts. According to our records, Ms***
has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Ms***’s correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address: Vida Vacations Cancellation Department *** *** *** ** ** ** AV *** *** * *** Col*** *** ** *** Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, *** *** Resolution Specialist Office of the President
Dear Sir or Madam: We would like to thank you for bringing Mr*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts. According to our records, Mr*** has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Mr*** correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV** *** *** * ***
*** *** *** ** ***
*** *** *** We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards,*** ***Resolution SpecialistOffice of the President
Re: Larry Hailey File No. 10806533
Dear Sir or Madam:
We would like to thank you for bringing [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...
provide you with the following.
According to our records, [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program.
Unfortunately, our company does not hold the contract referenced in [redacted]’s correspondence, nor have we received any of his payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address:
Vida Vacations Cancellation Department
[redacted]
[redacted]
[redacted]
[redacted]
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
[redacted]
Resolution Specialist
Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: Larry Hailey File No Dear Sir or Madam: We would like to thank you for bringing [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the following According to our records, [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program Unfortunately, our company does not hold the contract referenced in [redacted] ’s correspondence, nor have we received any of his paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation Department [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President
I did NOT purchase my membership through Vida, I purchased a Vacation Privileges membership The attachment is the cancellation policy for MY ACCOUNT On the attachment is my Vacation Privileges info, not Vida It's the address, etc in Arizona If my membership is truly through Vida I will go through them but I would not purchase something based outside of the United States.What little info I got was from Vacation Privileges, not Vida el Renewal Membership Renewal Cancellation TermsIntroductory or Premium Memberships may be renewed by calling Vacation Privileges at [redacted] for special promotional multi-year renewal rates that offer access to additional benefits and membership incentivesMembers renewing their Introductory or Premium membership, or purchasing a promotional multi-year membership term will have ten (10) business days from the purchase or renewal date to elect to cancel the membership and obtain a full refundIf the member wishes to cancel the membership and obtain a full refund within the ten (10) business days of the renewal purchase date, the member must submit their cancellation request in writing to Vacation Privileges and mail it to NDial Boulevard, Scottsdale, AZ or send it by fax to Cancellation requests received later than ten (10) business days after the purchase date will not be honoredAll membership renewal rates, fees, and promotional offers are subject to change at any time without prior notice, in the sole discretion of Vacation Privileges
Re: [redacted] File No [redacted] Dear Sir or Madam: We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts It would appear that Ms [redacted] purchased a Vida vacation membership while on vacation in Mexico, at a timeshare presentationMs [redacted] paid her money to the resort and not our companyWe hold no funds for this membership purchase As previously mentioned, we do have a partnered relationship with Vida Vacations through our Vacation Privileges/Lifestyle programWhen Ms [redacted] purchased her timeshare package, she also received a one year free trial membership with our Vacation Privileges/Lifestyle programWe handle the fulfillment portion and book the members travel, such as hotels, resorts, air, etcAfter the one year free trial membership, Ms [redacted] has the opportunity to renew or upgrade her membership through our companyThis is completely separate from her timeshare purchase in Mexico The Membership Renewal Cancellation Terms form she forwarded to you, and attached, is referring to the renewal of her free trial membership with our company, not the cancellation of her timeshare purchaseMs [redacted] will have to direct any request for refund of her timeshare purchase to the address previously provided We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, Jannelle B [redacted] Resolution Specialist Office of the President
Re: [redacted] Dear Sir or Madam: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter According to our records, [redacted] purchased a Vida Lifestyle Membership on February 26, The cost of the membership was $2,with a down payment of $and twenty-four (24) monthly payments of $ It is [redacted] claim that she purchased the membership in order to secure the $annual renewal rate and to have flexibility with her travelOne of the benefits of the membership included two (2) weeks of bonus travelSubsequently, when she went to redeem one of the bonus weeks she learned the only vacation option was [redacted] , a destination she did not wish to visit [redacted] clarified that she spoke with a representative who confirmed that her only vacation option for her requested date of travel was [redacted] [redacted] was concerned that she had only had the membership a few months and had encountered this experienceUpon speaking to a manager about the situation, the only option that was extended to her was reducing the monthly payments, which she declined [redacted] requested a full refund as she was not able to benefit from the travel services We have conducted thorough research into this matter and it appears [redacted] was not happy with the vacation options included in her membership purchaseAlthough we offered the [redacted] the option to reduce the monthly payments on the account in lieu of cancelling the membership, [redacted] declinedFurthermore, [redacted] acknowledged there were some unrelated concerns with Vida directly that she was trying to resolve, and that she would prefer the account be cancelled with our agency as well Based on the statements made by [redacted] , it is apparent she did not wish to remain in the programIn the interest of customer satisfaction, we have cancelled her membership effective August 26, 2015, and have honored her request for a full refund, which was issued as of September 2, The amount of the refund was $707.32, to include one (1) deposit of $and four (4) monthly payments of $114.56, totaling The refund will be processed back to the credit card ending in xxxx—in approximately seven (7) to ten (10) business days We would like to thank you for the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President
February 29, Re: [redacted] File No [redacted] Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts According to our records, Mrand Mrs [redacted] have not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program Consequently, our company does not hold the contract referenced in Mrand Mrs [redacted] correspondence, nor have we received any of their paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David S [redacted] at the following address: Vida Vacations Cancellation Department Desarrollo Marina Vallarta SA de CV AV Lazaro Cardenas # [redacted] ColCamino Real CP [redacted] Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, Jannelle B [redacted] Resolution Specialist Office of the President
Dear Sir or Madam: We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the factsAccording to our records, Mr [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges programUnfortunately, our company does not hold the contract referenced in Mr [redacted] correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution SpecialistOffice of the President
WE HAVE ALREADY CONTACTED THIS MEMBER AND THEIR CONTACTS ARE BEING CANCELLED AND REFUNDED THE MEMBER WILL SEND AN EMAIL TO Revdex.com ONCE THE MONEY HAS BEEN POSTED TO THEIR STATEMENT
Good Morning! This is a time share contact I do not deal with
time share contacts they need to contact Cancun were they purchased either talk to *** *** or Cindy Aseneith Sanchez del A*** at *** I have sent his email in my first response. This should never been sent to be I only handle Vacation Priviliges or Destinos Unlimited Administration
Re: Larry Hailey File No
Dear Sir or Madam:
We would like to thank you for bringing *** ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the following
According to our records, *** *** has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program
Unfortunately, our company does not hold the contract referenced in *** ***’s correspondence, nor have we received any of his paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address:
Vida Vacations Cancellation Department
*** *** *** ** ** **
** *** *** * ***
*** *** *** ** ***
*** *** ***
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
*** ***
Resolution Specialist
Office of the President
The response from Vida was to contact someone else in their organizationThis is the same run around I get when trying to solve this dispute. I don't understand why they can't forward or reach out to correct person in their organization. Can this complaint be forwarded to or contact the following person below ?I will copy him on this email so we can hopefully get this resolved This is not one of mine this is a contract from Cancun and *** *** *** is in charge of this *** *** *** ***
Good Morning! This is not one of my programs I deal with I would refer this back to *** or *** *** * *** ***
Dear Mr***,In regards to our telephone conversation this afternoon, this is to confirm that we have verified your account and you have $4,credits (To use as partial payment) to make a reservation and get a discounted retail price.Additionally, we have agreed to an extension
of months to your membership, this way you can take advantage of your vacations plan
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that the resolution is NOT satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** *** ***
I received communication:This week, after filing a complaint on the Revdex.com websiteI received a call and an email to resolve the issueThe concerning part of this correspondence this came from Mexico, where the original transaction took placeNow this person is requesting our Bank Name, account #, Routing#, etcin order to process a refundI am concerned over giving out this information, how do I verify this company and the refund process? Sandy *** Complaint regarding Vida Vacation Privileges, *** *** ***
Re: *** *** File No***
Dear Sir or Madam:
We would like to thank you for bringing Ms*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to
provide you with the facts
According to our records, Ms*** *as not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program
Unfortunately, our company does not hold the contract referenced in Ms*** correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David Slizowski at the following address:
Vida Vacations Cancellation Department
Desarrollo M*** *** *A de CV
** *** *** * ***
*** *** *** ** ***
*** *** ***
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved
Best Regards,
Jannelle B***
Resolution Specialist
Office of the President
Good Morning! This is not one of mine this is a contract from Cancun and *** *** *** is in charge of this *** *** *** ***
Re: *** *** Case No***
Dear Sir or Madam:
We would like to thank you for bringing Mr*** *** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like
to provide you with the facts
Unfortunately, according to the information provided in Mr*** complaint, we are unable to locate any Government Vacation Rewards membership purchaseIt is possible that the membership may be in another name, phone number or email addressIf Mr*** can provide us with the GVR account number, or another name that might be on the account, this will enable us to research and resolve this claimMrHumphrie’s phone number on the complaint is incomplete as well
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved
Sincerely,
Jannelle B***
Resolution Specialist
Office of the President
We would like to thank you for bringing Ms***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts. According to our records, Ms***
has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Ms***’s correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address: Vida Vacations Cancellation Department *** *** *** ** ** ** AV *** *** * *** Col*** *** ** *** Zapopan, Jalisco, Mexico We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, *** *** Resolution Specialist Office of the President
Dear Sir or Madam: We would like to thank you for bringing Mr*** correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts. According to our records, Mr*** has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Mr*** correspondence, nor have we received any of her paymentThe request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of *** *** at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV** *** *** * ***
*** *** *** ** ***
*** *** *** We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards,*** ***Resolution SpecialistOffice of the President
Re: Larry Hailey File No. 10806533
Dear Sir or Madam:
We would like to thank you for bringing [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...
provide you with the following.
According to our records, [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program.
Unfortunately, our company does not hold the contract referenced in [redacted]’s correspondence, nor have we received any of his payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address:
Vida Vacations Cancellation Department
[redacted]
[redacted]
[redacted]
[redacted]
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
[redacted]
Resolution Specialist
Office of the President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]