WE HAVE ALREADY CONTACTED THIS MEMBER AND THEIR CONTACTS ARE BEING CANCELLED AND REFUNDED. THE MEMBER WILL SEND AN EMAIL TO Revdex.com ONCE THE MONEY HAS BEEN POSTED TO THEIR STATEMENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I did NOT purchase my membership through Vida, I purchased a Vacation Privileges membership. The attachment is the cancellation policy for MY ACCOUNT. On the attachment is my Vacation Privileges info, not Vida. It's the address, etc in Arizona. If my membership is truly through Vida I will go through them but I would not purchase something based outside of the United States.What little info I got was from Vacation Privileges, not Vida el 99 Renewal body, body.general { font-family: Arial, sans-serif !important; font-size: 9pt !important; } body.general #wrapper {border-radius: 0 !important; padding: 0 !important; } body.general ul.side-nav { display: none !important; } #content .branding { display: none !important; } #main p { padding: 0 !important; margin: 0 !important; } #content.account, #content.benefits, #content.preferred, #content.getaways, #content.about #content.account, #content.benefits, #content.preferred, #content.getaways, #content.about { background-color: transparent !important; border: 1px solid #FFFFFF !important; float: none !important; margin-left: auto; margin-right: auto; min-height: auto !important; padding: 0 !important; width: 100% !important; z-index: -1; text-align: left !important; } body.general #main .content-box { background: none repeat scroll 0 0 #FFFFFF; border-color: #FFFFFF; border-radius: 0; padding: 0; text-align: left; } Membership Renewal Cancellation TermsIntroductory or Premium Memberships may be renewed by calling Vacation Privileges at [redacted] for special promotional multi-year renewal rates that offer access to additional benefits and membership incentives. Members renewing their Introductory or Premium membership, or purchasing a promotional multi-year membership term will have ten (10) business days from the purchase or renewal date to elect to cancel the membership and obtain a full refund. If the member wishes to cancel the membership and obtain a full refund within the ten (10) business days of the renewal purchase date, the member must submit their cancellation request in writing to Vacation Privileges and mail it to 15501 N. Dial Boulevard, Scottsdale, AZ 85260 or send it by fax to 602.308.1953. Cancellation requests received later than ten (10) business days after the purchase date will not be honored. All membership renewal rates, fees, and promotional offers are subject to change at any time without prior notice, in the sole discretion of Vacation Privileges.
February 29, 2016
Re: [redacted] File No. [redacted]
Dear Sir or Madam:
We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed...
and documented our findings and we would like to provide you with the facts.
According to our records, Mr. and Mrs. [redacted] have not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program.
Consequently, our company does not hold the contract referenced in Mr. and Mrs. [redacted] correspondence, nor have we received any of their payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David S[redacted] at the following address:
Vida Vacations Cancellation Department
Desarrollo Marina Vallarta SA de CV
AV Lazaro Cardenas # [redacted] Col. Camino Real CP [redacted] Zapopan, Jalisco, Mexico
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Jannelle B[redacted]
Resolution Specialist
Office of the President
Re: [redacted] File No. [redacted]
Dear Sir or Madam:
We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts.
It would appear that Ms. [redacted] purchased a Vida vacation membership while on vacation in Mexico, at a timeshare presentation. Ms. [redacted] paid her money to the resort and not our company. We hold no funds for this membership purchase.
As previously mentioned, we do have a partnered relationship with Vida Vacations through our Vacation Privileges/Lifestyle program. When Ms. [redacted] purchased her timeshare package, she also received a one year free trial membership with our Vacation Privileges/Lifestyle program. We handle the fulfillment portion and book the members travel, such as hotels, resorts, air, etc. After the one year free trial membership, Ms. [redacted] has the opportunity to renew or upgrade her membership through our company. This is completely separate from her timeshare purchase in Mexico.
The Membership Renewal Cancellation Terms form she forwarded to you, and attached, is referring to the renewal of her free trial membership with our company, not the cancellation of her timeshare purchase. Ms. [redacted] will have to direct any request for refund of her timeshare purchase to the address previously provided.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President
Re: [redacted]
Dear Sir or Madam:
We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...
provide you with the facts and our resolution concerning this matter.
According to our records, [redacted] purchased a Vida Lifestyle Membership on February 26, 2015. The cost of the membership was $2,999.00 with a down payment of $249.00 and twenty-four (24) monthly payments of $114.58.
It is [redacted] claim that she purchased the membership in order to secure the $29.00 annual renewal rate and to have flexibility with her travel. One of the benefits of the membership included two (2) weeks of bonus travel. Subsequently, when she went to redeem one of the bonus weeks she learned the only vacation option was [redacted], a destination she did not wish to visit. [redacted] clarified that she spoke with a representative who confirmed that her only vacation option for her requested date of travel was [redacted] was concerned that she had only had the membership a few months and had encountered this experience. Upon speaking to a manager about the situation, the only option that was extended to her was reducing the monthly payments, which she declined. [redacted] requested a full refund as she was not able to benefit from the travel services.
We have conducted thorough research into this matter and it appears [redacted] was not happy with the vacation options included in her membership purchase. Although we offered the [redacted] the option to reduce the monthly payments on the account in lieu of cancelling the membership, [redacted] declined. Furthermore, [redacted] acknowledged there were some unrelated concerns with Vida directly that she was trying to resolve, and that she would prefer the account be cancelled with our agency as well.
Based on the statements made by [redacted], it is apparent she did not wish to remain in the program. In the interest of customer satisfaction, we have cancelled her membership effective August 26, 2015, and have honored her request for a full refund, which was issued as of September 2, 2015. The amount of the refund was $707.32, to include one (1) deposit of $249.00 and four (4) monthly payments of $114.56, totaling 707.32. The refund will be processed back to the credit card ending in xxxx—9338 in approximately seven (7) to ten (10) business days.
We would like to thank you for the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved.
Best Regards,
[redacted]
Resolution Specialist
Office of the President
Dear Sir or Madam: We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts. According...
to our records, Mr. [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Mr. [redacted] correspondence, nor have we received any of her payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV[redacted]
[redacted]
[redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards,[redacted]Resolution SpecialistOffice of the President
Good Morning! Once again this is sent to me in error this should only be sent to [redacted] in Cancun. Regards, T. MooreAdministration
WE HAVE ALREADY CONTACTED THIS MEMBER AND THEIR CONTACTS ARE BEING CANCELLED AND REFUNDED. THE MEMBER WILL SEND AN EMAIL TO Revdex.com ONCE THE MONEY HAS BEEN POSTED TO THEIR STATEMENT
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I did NOT purchase my membership through Vida, I purchased a Vacation Privileges membership. The attachment is the cancellation policy for MY ACCOUNT. On the attachment is my Vacation Privileges info, not Vida. It's the address, etc in Arizona. If my membership is truly through Vida I will go through them but I would not purchase something based outside of the United States.What little info I got was from Vacation Privileges, not Vida el 99 Renewal body, body.general { font-family: Arial, sans-serif !important; font-size: 9pt !important; } body.general #wrapper {border-radius: 0 !important; padding: 0 !important; } body.general ul.side-nav { display: none !important; } #content .branding { display: none !important; } #main p { padding: 0 !important; margin: 0 !important; } #content.account, #content.benefits, #content.preferred, #content.getaways, #content.about #content.account, #content.benefits, #content.preferred, #content.getaways, #content.about { background-color: transparent !important; border: 1px solid #FFFFFF !important; float: none !important; margin-left: auto; margin-right: auto; min-height: auto !important; padding: 0 !important; width: 100% !important; z-index: -1; text-align: left !important; } body.general #main .content-box { background: none repeat scroll 0 0 #FFFFFF; border-color: #FFFFFF; border-radius: 0; padding: 0; text-align: left; } Membership Renewal Cancellation TermsIntroductory or Premium Memberships may be renewed by calling Vacation Privileges at [redacted] for special promotional multi-year renewal rates that offer access to additional benefits and membership incentives. Members renewing their Introductory or Premium membership, or purchasing a promotional multi-year membership term will have ten (10) business days from the purchase or renewal date to elect to cancel the membership and obtain a full refund. If the member wishes to cancel the membership and obtain a full refund within the ten (10) business days of the renewal purchase date, the member must submit their cancellation request in writing to Vacation Privileges and mail it to 15501 N. Dial Boulevard, Scottsdale, AZ 85260 or send it by fax to 602.308.1953. Cancellation requests received later than ten (10) business days after the purchase date will not be honored. All membership renewal rates, fees, and promotional offers are subject to change at any time without prior notice, in the sole discretion of Vacation Privileges.
February 29, 2016
Re: [redacted] File No. [redacted]
Dear Sir or Madam:
We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed...
and documented our findings and we would like to provide you with the facts.
According to our records, Mr. and Mrs. [redacted] have not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program.
Consequently, our company does not hold the contract referenced in Mr. and Mrs. [redacted] correspondence, nor have we received any of their payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of David S[redacted] at the following address:
Vida Vacations Cancellation Department
Desarrollo Marina Vallarta SA de CV
AV Lazaro Cardenas # [redacted] Col. Camino Real CP [redacted] Zapopan, Jalisco, Mexico
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Jannelle B[redacted]
Resolution Specialist
Office of the President
Re: [redacted] File No. [redacted]
Dear Sir or Madam:
We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts.
It would appear that Ms. [redacted] purchased a Vida vacation membership while on vacation in Mexico, at a timeshare presentation. Ms. [redacted] paid her money to the resort and not our company. We hold no funds for this membership purchase.
As previously mentioned, we do have a partnered relationship with Vida Vacations through our Vacation Privileges/Lifestyle program. When Ms. [redacted] purchased her timeshare package, she also received a one year free trial membership with our Vacation Privileges/Lifestyle program. We handle the fulfillment portion and book the members travel, such as hotels, resorts, air, etc. After the one year free trial membership, Ms. [redacted] has the opportunity to renew or upgrade her membership through our company. This is completely separate from her timeshare purchase in Mexico.
The Membership Renewal Cancellation Terms form she forwarded to you, and attached, is referring to the renewal of her free trial membership with our company, not the cancellation of her timeshare purchase. Ms. [redacted] will have to direct any request for refund of her timeshare purchase to the address previously provided.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President
Re: [redacted]
Dear Sir or Madam:
We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...
provide you with the facts and our resolution concerning this matter.
According to our records, [redacted] purchased a Vida Lifestyle Membership on February 26, 2015. The cost of the membership was $2,999.00 with a down payment of $249.00 and twenty-four (24) monthly payments of $114.58.
It is [redacted] claim that she purchased the membership in order to secure the $29.00 annual renewal rate and to have flexibility with her travel. One of the benefits of the membership included two (2) weeks of bonus travel. Subsequently, when she went to redeem one of the bonus weeks she learned the only vacation option was [redacted], a destination she did not wish to visit. [redacted] clarified that she spoke with a representative who confirmed that her only vacation option for her requested date of travel was [redacted] was concerned that she had only had the membership a few months and had encountered this experience. Upon speaking to a manager about the situation, the only option that was extended to her was reducing the monthly payments, which she declined. [redacted] requested a full refund as she was not able to benefit from the travel services.
We have conducted thorough research into this matter and it appears [redacted] was not happy with the vacation options included in her membership purchase. Although we offered the [redacted] the option to reduce the monthly payments on the account in lieu of cancelling the membership, [redacted] declined. Furthermore, [redacted] acknowledged there were some unrelated concerns with Vida directly that she was trying to resolve, and that she would prefer the account be cancelled with our agency as well.
Based on the statements made by [redacted], it is apparent she did not wish to remain in the program. In the interest of customer satisfaction, we have cancelled her membership effective August 26, 2015, and have honored her request for a full refund, which was issued as of September 2, 2015. The amount of the refund was $707.32, to include one (1) deposit of $249.00 and four (4) monthly payments of $114.56, totaling 707.32. The refund will be processed back to the credit card ending in xxxx—9338 in approximately seven (7) to ten (10) business days.
We would like to thank you for the opportunity to clarify the status of this matter by allowing us to explain the additional facts involved.
Best Regards,
[redacted]
Resolution Specialist
Office of the President
Dear Sir or Madam: We would like to thank you for bringing Mr. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts. According...
to our records, Mr. [redacted] has not purchased a membership through our company; however, we have a partnered relationship with Vida Vacations through our Vacation Privileges program. Unfortunately, our company does not hold the contract referenced in Mr. [redacted] correspondence, nor have we received any of her payment. The request to cancel the contract needs to be sent directly to Vida Vacations to the Attention of [redacted] at the following address: Vida Vacations Cancellation DepartmentDesarrollo Marina Vallarta SA de CV[redacted]
[redacted]
[redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards,[redacted]Resolution SpecialistOffice of the President