[redacted] was contacted via phone this morning and is working directly with our Representative [redacted] Contract details have been discussed and we have come to an amicable solutionPlease let us know if further information is needed
Hello [redacted] , We apologize for the experience you have hadWe have found the issue with your account and have rectified our errorWe have processed the credit for $This refund will take approximately business days to process and show on your statementWe have also ensured that the account will not be billed to you going forwardPlease do not hesitate to contact us if you have further questionsAgain we apologize for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:Mood Inchas abounded their satellite on our roof and we want it removedWe will pay the final bill of $after Mood Incremoves their satellite from our roofOver the term of the contract Mood Inctried to sell us the satellite which we refused to buyMood Incnever informed us that they were going to abandoned their satellite on our roof Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Our agreement was that Mood Incremove their satellite from our roof and we pay the remaining balance of $The satellite is the property of Mood Inc.and not the property of the [redacted] We need UPS to come and pick up the satellite at the restaurant Also, please provide use with a signed copy of our agreement Regards, [redacted]
Hello, Our Account Management team is working directly with *** *** to resolve this issue and find a solution that works with her businessThis is in the process of being resolved directly with our customer
Hello, We are currently reviewing the phone call the this client had with one of our Client Satisfaction representatives One of our Account Managers did reach out to to the client prior to the client submitting this complaint, informing him of his cancellation options, and asking to
review his current Agreement The Account Manager did not receive a response from the client, and is still continuing to follow up with him via both phone and email.We have offered the client a tech trip to repair any equipment issues at no cost, and we have offered to waive the day required notice to cancel.The Account Manager will continue to follow up with the client until final resolution is reached.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Mood has reached out to me and agreed to cut us a check for the amount in question.
Regards,
*** ***
Client is very past dueUnfortunately, if you are past due, your service may be interrupted for non-paymentWe have attempted to reach out and reconcile this dispute, but client has not provided payment information
We have reached out to the client to discuss the double billing on his Mood Mix accountWe are working to get this resolved with a credit to the amount they were being billed twice for their service
I do not see any notes indicating that we agreed to remove the equipmentThe contract has been forwarded to you; please let us know if you do not receive it
Mood Media's internal records showed that the amp was shipped, delivered and signed at the site on 10/The client's warranty package does not include amp coverage or labor to install a new ampAs such, the client was billed for the amp and installation feeUpon further research with our technician, we confirmed there is no client signature indicating the amp was physically installedMood will issue a credit in full against invoice for $1,along with late fees associated to this invoiceA Mood Media representative will also be contacting the client directly to confirm resolutionThank you!
Mood Media's internal records showed that the amp was shipped, delivered and signed at the site on 10/The client's warranty package does not include amp coverage or labor to install a new ampAs such, the client was billed for the amp and installation feeUpon further research with our
technician, we confirmed there is no client signature indicating the amp was physically installedMood will issue a credit in full against invoice for $1,along with late fees associated to this invoiceA Mood Media representative will also be contacting the client directly to confirm resolutionThank you!
Per the agreement, the client is required to return the equipment himself or pay a replacement fee. We will happily provide a UPS shipping label to return the equipment, but we cannot send a technician unless the client is willing to pay for the labor cost.
Since this complaint was submitted, we have spoken with the client and resolved their issues and open invoices. All parties are satisfied with the outcome. Their account has been cancelled per their request effective 7/31/2015 (original agreement end date)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted], We apologize for the experience you have had. We have found the issue with your account and have rectified our error. We have processed the credit for $341.10. This refund will take approximately 7 business days to process and show on your statement. We have also ensured that the...
account will not be billed to you going forward. Please do not hesitate to contact us if you have further questions. Again we apologize for any inconvenience this may have caused.
We’ve contacted the client and have resolved the issueThank you
[redacted] was contacted via phone this morning and is working directly with our Representative [redacted] Contract details have been discussed and we have come to an amicable solutionPlease let us know if further information is needed
Hello [redacted] , We apologize for the experience you have hadWe have found the issue with your account and have rectified our errorWe have processed the credit for $This refund will take approximately business days to process and show on your statementWe have also ensured that the account will not be billed to you going forwardPlease do not hesitate to contact us if you have further questionsAgain we apologize for any inconvenience this may have caused
Complaint: [redacted] I am rejecting this response because:Mood Inchas abounded their satellite on our roof and we want it removedWe will pay the final bill of $after Mood Incremoves their satellite from our roofOver the term of the contract Mood Inctried to sell us the satellite which we refused to buyMood Incnever informed us that they were going to abandoned their satellite on our roof Regards, [redacted]
We have contacted this client and resolved his billing issues
Complaint: [redacted] I am rejecting this response because:Our agreement was that Mood Incremove their satellite from our roof and we pay the remaining balance of $The satellite is the property of Mood Inc.and not the property of the [redacted] We need UPS to come and pick up the satellite at the restaurant Also, please provide use with a signed copy of our agreement Regards, [redacted]
Hello, Our Account Management team is working directly with *** *** to resolve this issue and find a solution that works with her businessThis is in the process of being resolved directly with our customer
Hello, We are currently reviewing the phone call the this client had with one of our Client Satisfaction representatives One of our Account Managers did reach out to to the client prior to the client submitting this complaint, informing him of his cancellation options, and asking to
review his current Agreement The Account Manager did not receive a response from the client, and is still continuing to follow up with him via both phone and email.We have offered the client a tech trip to repair any equipment issues at no cost, and we have offered to waive the day required notice to cancel.The Account Manager will continue to follow up with the client until final resolution is reached.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Mood has reached out to me and agreed to cut us a check for the amount in question.
Regards,
*** ***
Client is very past dueUnfortunately, if you are past due, your service may be interrupted for non-paymentWe have attempted to reach out and reconcile this dispute, but client has not provided payment information
We have reached out to the client to discuss the double billing on his Mood Mix accountWe are working to get this resolved with a credit to the amount they were being billed twice for their service
I do not see any notes indicating that we agreed to remove the equipmentThe contract has been forwarded to you; please let us know if you do not receive it
Mood Media's internal records showed that the amp was shipped, delivered and signed at the site on 10/The client's warranty package does not include amp coverage or labor to install a new ampAs such, the client was billed for the amp and installation feeUpon further research with our technician, we confirmed there is no client signature indicating the amp was physically installedMood will issue a credit in full against invoice for $1,along with late fees associated to this invoiceA Mood Media representative will also be contacting the client directly to confirm resolutionThank you!
We are reviewing and researching this complaintOne of our account managers will be in touch to discuss the issue within hours
Mood Media's internal records showed that the amp was shipped, delivered and signed at the site on 10/The client's warranty package does not include amp coverage or labor to install a new ampAs such, the client was billed for the amp and installation feeUpon further research with our
technician, we confirmed there is no client signature indicating the amp was physically installedMood will issue a credit in full against invoice for $1,along with late fees associated to this invoiceA Mood Media representative will also be contacting the client directly to confirm resolutionThank you!
Per the agreement, the client is required to return the equipment himself or pay a replacement fee. We will happily provide a UPS shipping label to return the equipment, but we cannot send a technician unless the client is willing to pay for the labor cost.
We’ve contacted the client and have resolved the issue. Thank you
Since this complaint was submitted, we have spoken with the client and resolved their issues and open invoices. All parties are satisfied with the outcome. Their account has been cancelled per their request effective 7/31/2015 (original agreement end date)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted], We apologize for the experience you have had. We have found the issue with your account and have rectified our error. We have processed the credit for $341.10. This refund will take approximately 7 business days to process and show on your statement. We have also ensured that the...
account will not be billed to you going forward. Please do not hesitate to contact us if you have further questions. Again we apologize for any inconvenience this may have caused.