[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Good Morning Mr [redacted] We hope this day finds you and your family doing well First and foremost we are terribly sorry for any delays you may encountered at our dealership.We appreciate your business very much! We are happy to report your car has been repaired and returned to you in fine working order Please accept our sincere apology for the delay Kindly and Respectfully Linda M [redacted] / Linda W [redacted]
Sent: Wednesday, April 29, 11:AM To: drteam Subject: case # [redacted] Update: Our customer relations manager has left a message for [redacted] asking for an odometer reading to get an updated cancellation quote As of this date, April 29, 2015, we have not received this information Cordially, [redacted] [redacted] Tomball Dodge [redacted] ** [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not aware of any request, but the odometer reading is currently [redacted] as of 4/29/
I have no idea where Tomball [redacted] is getting this information, but I have not retained legal council! I have simply requested that they return the monies paid for a [redacted] warranty that they switched to their in house warrantyWe have been told we approved this, so please provide a document showing this or return our monies on an unused warranty!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Tomball Ford has issued a refund to me of $to cover the cost of the rental car and the repairs they made that I had to have redone at a different repair shop. This is acceptable to me and I consider the matter closed. Steven R ***
MrRick ***, service director of Tomball Ford, has agreed to refund Mr*** for the days rental. Additionally, Mr*** has set a time to bring his truck back for a reevaluation of the problems experienced with his truck.We appreciate the opportunity to work with Mr
***. Linda ***Assistant to the Director of Operations
Sent: Wednesday, April 29, 2015 11:15 AM To: drteam Subject: case # [redacted] Update: Our customer relations manager has left a message for [redacted] asking for an odometer reading to get an updated cancellation quote . As of this date, April 29, 2015, we have not received this information. Cordially, [redacted] [redacted] Tomball Dodge [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Wednesday, April 22, 2015 9:10 AM To: drteam Subject: CLAIM # [redacted] CLAIMS RESOLUTION DEPT. April 22, 2015 Tomball [redacted] has reached a point where we can no longer directly deal with the customer because she has sought legal counsel. Since she is being represented by a lawyer, it is no longer the customer and our business discussing solutions but is now a matter between our lawyers. [redacted] Tomball Dodge [redacted] [redacted] CONFIDENTIALITY NOTICE: [redacted] The information contained in this e-mail transmission and all attachments transmitted with it may contain legally privileged and confidential information for sole use of the addressee (s). It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution, copying or taking of any action because of this information is strictly prohibited. Please notify the sender immediately by telephone ([redacted]), and delete this message and all copies and backups thereof. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaintWe had warranty repairs made at another dealer. They have not addresses the issue that we discussed a [redacted] warranty when buying the car and they switched for a internal insurance that is difficult to use at another dealer. I did not buy their warranty and want my money back. This is bait and switch
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
Good Morning Mr. [redacted]We hope this day finds you and your family doing well.
First and foremost we are terribly sorry for any delays you may encountered at our dealership.We appreciate your business very much!
We are happy to report your car has been repaired and returned to you in fine working order.
Please accept our sincere apology for the delay.
Sent: Monday, April 11, 2016 9:03 AM Subject: claim #[redacted] for Tomball Ford Answering Mr. [redacted]: The first vehicle Mr. [redacted] purchased was on Feb. 5th, 2016. We had dealer traded a vehicle in for him from another dealer. Upon arrival of vehicle we found it had been wrecked...
and we had to find him another vehicle. We could not pay off his trade until his deal was finalized. We did not even wait on funding as is our normal policy. His deal was billed and finalized on 2/16/16 And we paid off his trade on 2/18/16. Please contact me if you have any further questions. Cordially, Linda W[redacted] Linda W[redacted] Linda W[redacted] Assistant to Director of Operations Tomball Dodge 23777 State Hwy. 249 Tomball, TX 77375 Phone: (281) 351-2000
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I am not aware of any request, but the odometer reading is currently [redacted] as of 4/29/15
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Wednesday, April 20, 2016 8:50 AM Subject: CLAIM # [redacted] This claim was resolved by Tomball Ford. They paid the rental bill for this customer. We thank this customer for his business. Sincerely, Linda
Sent: Monday, August 22, 2016 2:37 PM > Subject: CLAIM # [redacted]The customer on this claim, Mr. [redacted] has been refunded his $230.00 by our Service Director at the Ford store. Please inform Mr. [redacted] we appreciate his business. Linda Assistant to Director of...
Operations Tomball Dodge 23777 State Hwy. 249 Tomball, TX 77375
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Good Morning Mr [redacted] We hope this day finds you and your family doing well First and foremost we are terribly sorry for any delays you may encountered at our dealership.We appreciate your business very much! We are happy to report your car has been repaired and returned to you in fine working order Please accept our sincere apology for the delay Kindly and Respectfully Linda M [redacted] / Linda W [redacted]
Sent: Wednesday, April 29, 11:AM To: drteam Subject: case # [redacted] Update: Our customer relations manager has left a message for [redacted] asking for an odometer reading to get an updated cancellation quote As of this date, April 29, 2015, we have not received this information Cordially, [redacted] [redacted] Tomball Dodge [redacted] ** [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not aware of any request, but the odometer reading is currently [redacted] as of 4/29/
I have no idea where Tomball [redacted] is getting this information, but I have not retained legal council! I have simply requested that they return the monies paid for a [redacted] warranty that they switched to their in house warrantyWe have been told we approved this, so please provide a document showing this or return our monies on an unused warranty!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Tomball Ford has issued a refund to me of $to cover the cost of the rental car and the repairs they made that I had to have redone at a different repair shop. This is acceptable to me and I consider the matter closed. Steven R ***
MrRick ***, service director of Tomball Ford, has agreed to refund Mr*** for the days rental. Additionally, Mr*** has set a time to bring his truck back for a reevaluation of the problems experienced with his truck.We appreciate the opportunity to work with Mr
***. Linda ***Assistant to the Director of Operations
Sent: Wednesday, April 29, 2015 11:15 AM To: drteam Subject: case # [redacted] Update: Our customer relations manager has left a message for [redacted] asking for an odometer reading to get an updated cancellation quote . As of this date, April 29, 2015, we have not received this information. Cordially, [redacted] [redacted] Tomball Dodge [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Wednesday, April 22, 2015 9:10 AM To: drteam Subject: CLAIM # [redacted] CLAIMS RESOLUTION DEPT. April 22, 2015 Tomball [redacted] has reached a point where we can no longer directly deal with the customer because she has sought legal counsel. Since she is being represented by a lawyer, it is no longer the customer and our business discussing solutions but is now a matter between our lawyers. [redacted] Tomball Dodge [redacted] [redacted] CONFIDENTIALITY NOTICE: [redacted] The information contained in this e-mail transmission and all attachments transmitted with it may contain legally privileged and confidential information for sole use of the addressee (s). It may also be privileged work product or proprietary information. This information is intended for the exclusive use of the addressee(s). If you are not the intended recipient, you are hereby notified that any use, disclosure, dissemination, distribution, copying or taking of any action because of this information is strictly prohibited. Please notify the sender immediately by telephone ([redacted]), and delete this message and all copies and backups thereof. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaintWe had warranty repairs made at another dealer. They have not addresses the issue that we discussed a [redacted] warranty when buying the car and they switched for a internal insurance that is difficult to use at another dealer. I did not buy their warranty and want my money back. This is bait and switch
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution would be satisfactory to me.
Good Morning Mr. [redacted]We hope this day finds you and your family doing well.
First and foremost we are terribly sorry for any delays you may encountered at our dealership.We appreciate your business very much!
We are happy to report your car has been repaired and returned to you in fine working order.
Please accept our sincere apology for the delay.
Kindly and Respectfully
Linda M[redacted] / Linda W[redacted]
Thank you for the response. I will pass the information to the customer relations manager at Tomball Ford.[redacted]
Sent: Monday, April 11, 2016 9:03 AM Subject: claim #[redacted] for Tomball Ford Answering Mr. [redacted]: The first vehicle Mr. [redacted] purchased was on Feb. 5th, 2016. We had dealer traded a vehicle in for him from another dealer. Upon arrival of vehicle we found it had been wrecked...
and we had to find him another vehicle. We could not pay off his trade until his deal was finalized. We did not even wait on funding as is our normal policy. His deal was billed and finalized on 2/16/16 And we paid off his trade on 2/18/16. Please contact me if you have any further questions. Cordially, Linda W[redacted] Linda W[redacted] Linda W[redacted] Assistant to Director of Operations Tomball Dodge 23777 State Hwy. 249 Tomball, TX 77375 Phone: (281) 351-2000
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
I am not aware of any request, but the odometer reading is currently [redacted] as of 4/29/15
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Sent: Wednesday, April 20, 2016 8:50 AM Subject: CLAIM # [redacted] This claim was resolved by Tomball Ford. They paid the rental bill for this customer. We thank this customer for his business. Sincerely, Linda
Sent: Monday, August 22, 2016 2:37 PM > Subject: CLAIM # [redacted]The customer on this claim, Mr. [redacted] has been refunded his $230.00 by our Service Director at the Ford store. Please inform Mr. [redacted] we appreciate his business. Linda Assistant to Director of...
Operations Tomball Dodge 23777 State Hwy. 249 Tomball, TX 77375