Valentine & Kebartas, LLC

[redacted] owns my loans and they have told me that you are not authorized to seek collection on said loansI want my money refunded as I have been told that I should not have anyone calling to collect from me on deliquent loans by [redacted] themselves Also I want to see proof that you have my loans as [redacted] doesn't have me in any deliquent state nor did they Also your associate, while personable, made themselves out the be a law firm with my co-worker, kept me from hanging up the phone, and threatened me with [redacted] wage garnishment, which would be sent via a code he would have to input, which are not legal methods of collection You have yet to prove that your program is in fact real, and as you have information on my loans, as well as, an incorrect total amount which I owe, I have no choice but to expect this is fraud and ask for restitutionAlso I still ask for the amount of 20,as repayment for my actual loans for your trying to scam me and breaking collection law.Regards, [redacted]

I am writing in response to the concerns addressed to your office by Mr [redacted] I appreciate this opportunity to assist you on behalf of Valentine and Kebartas, IncI understand Mr [redacted] ' concerns that were expressed in his correspondencePlease be assured that our collection associates are trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state lawsValentine and Kebartas, Incis an authorized agent for [redacted] ***Mr [redacted] delinquent student loan was placed in our office for collectionWe advised Mr [redacted] of a couple of programs available to him to assist him with a reasonable payment planWe have Mr [redacted] on a recorded line telling us he was interested in one of the programs and authorizing us to debit the payments needed to rehabilitate his loanWe complied with his request and debited two payments totaling $After receiving your communication we stopped the remaining payments from being debitedPlease have Mr [redacted] contact our office if he is interested in continuing on with this programOtherwise, we are required to initiate the administrative wage garnishment processHis loan is owned by [redacted] ***and federal law authorizes us to do so on their behalfOur toll free number is ###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] My phone is for emergency's only I will not be bothered by the likes of you or a ripoff like [redacted] WirelessThe harassing calls from you And the illegal act of cramming by [redacted] in which they have been convicted of in the past will stopEven if I must get the Attorney General involved! I may be disabled and on SSI which I know you can't touch with out a court order so if you or [redacted] Wireless really feels festive take me to court As I said the calls will stop Right!

I am writing in response to the concerns expressed to your office by Mr [redacted] I appreciate this opportunity to assist you on behalf of Valentine and Kebartas We have removed Mr [redacted] 's telephone number from the account we have in our office under a different name As a result, he will receive no further calls from our organization

I am writing in response to the concerns addressed to your office by Mrs [redacted] I appreciate this opportunity to assist you on behalf of Valentine and Kebartas, LLCLet me begin by offering my condolences to Mrs [redacted] for the loss of her son ***I understand her concerns that were expressed in her correspondence Her son [redacted] Jobst's delinquent student loan account was placed in our office for collection by our clientOur collection representative did not know that MrJobst was deceasedHer job is to explain the options that are available to borrowers and to assist them with an amicable resolutionMany times borrowers are unaware they can rehabilitate their loan and do tell us that the information we provide them is wonderful newsPlease be assured that our collection representatives are trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state lawsWe could not provide detailed information to Mrs [redacted] when she called in due to third party disclosure collection lawsWe have closed the account in our office and returned it to our clientWe regret that our communication was upsetting to Mrs [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

We contacted [redacted] and they advised us that they haven't spoken to [redacted] However, Mr [redacted] ' father called in trying to obtain information concerning his son's loanPlease have [redacted] contact [redacted] at ###-###-#### to confirm we are legally authorized to collect on [redacted] ' delinquent student loanAfter he confirms that information, he can reach our office toll free at ###-###-####

I am writing in response to the concerns you received from Mr*** ***It is my pleasure to assist you on behalf of Valentine and Kebartas, IncI understand the concerns Mr*** expressed in his communicationWe have confirmed with our client, *** that Mr***'s account has
received the credit and currently has a $balanceValentine and Kebartas, Incregrets any inconvenience Mr*** may have experienced

I am writing in response to the concerns addressed to your office by *** ***I appreciate this opportunity to assist you on behalf of Valentine and Kebartas, LLCI understand Ms***’s concerns that were expressed in her correspondencePlease be assured that our collection
associates are trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state lawsOur client, *** *** *** ***, Incplaced a defaulted student loan account in our office for collectionThrough our skip tracing efforts to obtain contact information we received the number of *** *** listed as a relative of the borrowerWhen our representative contacted Ms*** they were advised that she did not have contact information for the borrowerOur representative noted the accountThe account was subsequently closed in our office and returned to our clientOur client replaced the account in our office and *** ***’s number was provided to us again as a relative through our skip tracing effortsA new representative assigned this account contacted Ms*** in an attempt to obtain contact information for the borrowerWe have restricted Ms*** from being contacted again even under the circumstance that the account is replaced in our office at a future dateAs a result, there will be no further contact to Ms*** from our organizationWe regret any inconvenience Ms*** may have experienced

We have placed the account in a cease and desist statusAs a result, Mr*** will not receive any further calls from our organization

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I am writing in response to the concerns addressed to your office by *** ***I appreciate this opportunity to assist you on behalf of Valentine and KebartasI understand Mr*** concerns that were expressed in his correspondencePlease be assured that our collection associates are
trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state lawsMr*** account was placed in our office for collection by our client, *** WirelessWe have noted Mr*** account that he disputes the debtMr*** should contact *** Wireless' customer care department at (*** *** for further assistance regarding his disputeWe regret any inconvenience Mr*** may have experienced

[redacted] owns my loans and they have told me that you are not authorized to seek collection on said loans. I want my money refunded as I have been told that I should not have anyone calling to collect from me on deliquent loans by [redacted] themselves.  Also I want to see proof that you have my loans as [redacted] doesn't have me in any deliquent state nor did they.  Also your associate, while personable, made themselves out the be a law firm with my co-worker, kept me from hanging up the phone, and threatened me with [redacted] wage garnishment, which would be sent via a code he would have to input, which are not legal methods of collection.  You have yet to prove that your program is in fact real, and as you have false information on my loans, as well as, an incorrect total amount which I owe, I have no choice but to expect this is fraud and ask for restitution. Also I still ask for the amount of 20,551.02 as repayment for my actual loans for your trying to scam me and breaking collection law.Regards,
[redacted]

I am writing in response to the concerns expressed to your office by Mr. [redacted].  I appreciate this opportunity to assist you on behalf of Valentine and Kebartas.   We have removed Mr. [redacted]'s telephone number from the account we have in our office under a different name.  As...

a result, he will receive no further calls from our organization.

I am writing in response to the concerns addressed to your office by Mrs. [redacted]. I appreciate this opportunity to assist you on behalf of Valentine and Kebartas, LLCLet me begin by offering my condolences to Mrs. [redacted] for the loss of her son [redacted]. I understand her concerns that were...

expressed in her correspondence.  Her son [redacted] Jobst's delinquent student loan account was placed in our office for collection by our client. Our collection representative did not know that Mr. Jobst was deceased. Her job is to explain the options that are available to borrowers and to assist them with an amicable resolution. Many times borrowers are unaware they can rehabilitate their loan and do tell us that the information we provide them is wonderful news. Please be assured that our collection representatives are trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state laws. We could not provide detailed information to Mrs. [redacted] when she called in due to third party disclosure collection laws. We have closed the account in our office and returned it to our client. We regret that our communication was upsetting to Mrs. [redacted].

I am writing in response to the concerns addressed to your office by [redacted]. I appreciate this opportunity to assist you on behalf of Valentine and Kebartas. I understand [redacted] concerns that were expressed in her correspondence. Please be assured that our collection...

associates are trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state laws. Valentine and Kebartas does not condone or tolerate any harassing or unprofessional actions by our associates. On December 10, 2015 the account of [redacted] was placed in our office for collection by our client, Resurgent Capital Services. On December 11, 2015, a first notice was mailed to [redacted] to the address our client had on record for [redacted], [redacted]. We did not receive any information from the United States postal service that our notice was not delivered. Our goal was to assist [redacted] with an amicable resolution. We regret that a second notice was not sent to [redacted] current residence.I personally tried to reach out to [redacted] to offer my assistance to no avail.  We have notified our client of [redacted] concerns and have ceased our collection activity. As a result, she will receive no further contact from our organization and the account will be returned to our client. Should you need any further assistance, I can be reached at [redacted] extension [redacted]. Sincerely,

I am writing in response to the concerns addressed to your office by Mr. [redacted]. I appreciate this opportunity to assist you on behalf of Valentine and Kebartas, Inc. I understand Mr. [redacted]' concerns that were expressed in his correspondence. Please be assured that our collection associates...

are trained to follow and adhere to Fair Debt Collection Practices Act regulations and specific state laws. Valentine and Kebartas, Inc. is an authorized agent for [redacted]. Mr. [redacted] delinquent student loan was placed in our office for collection. We advised Mr. [redacted] of a couple of programs available to him to assist him with a reasonable payment plan. We have Mr. [redacted] on a recorded line telling us he was interested in one of the programs and authorizing us to debit the payments needed to rehabilitate his loan. We complied with his request and debited two payments totaling $72.00. After receiving your communication we stopped the remaining payments from being debited. Please have Mr. [redacted] contact our office if he is interested in continuing on with this program. Otherwise, we are required to initiate the administrative wage garnishment process. His loan is owned by [redacted]. and federal law authorizes us to do so on their behalf. Our toll free number is ###-###-####.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
[redacted]     My phone is for emergency's only I will not be bothered by the likes of you or a ripoff like [redacted] Wireless. The harassing calls from you.  And the illegal act of cramming by [redacted]  in which they have been convicted of in the past will stop. Even if I must get the Attorney General involved!     I may be disabled and on SSI which I know you can't touch with out a court order so if you or [redacted] Wireless really feels festive take me to court.    As I said the calls will stop Right!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Tell us why here...
I am writing in
response to the concerns addressed to your office by Ms. [redacted].  I appreciate this opportunity to assist on
behalf of [redacted]. 
I understand
Ms. [redacted]’s concerns that were addressed in her correspondence. Please...

be
assured that our collection agency associates are trained to follow and adhere
to Fair Debt Collection Practices Act regulations and specific state laws.
[redacted] received Ms. [redacted]’s account for collection from our client [redacted]
[redacted] on May 28, 2016. 
On June 8,
2016, our collection representative contacted Ms. [redacted] to try to assist her
with an amicable resolution.   Ms.
[redacted] would not authenticate herself; therefore the collection representative
could not discuss any information pertaining to the debt. Ms. [redacted]
terminated the telephone call.
On June 16,
2016, contact was made with Ms. [redacted]. She again would not authenticate
herself. Our collection representative could only state that she was calling
regarding a personal business matter.
Collection
notes show that Ms. [redacted] paid her balance to [redacted] on June 17,
2016. As a result, no further contact will be made from our organization.