I reject the resolution by Peninsula Oil. I called and left several messages for someone at Peninsula to call and discuss the findings of...
the service tech and did not receive a response. Also, the service tech advised that I needed a new fuel pump - which I did not need, because the furnace is brand new and only used for maybe about 2 weeks in April when it was installed. If there was an issue with the fuel pump why is the furnace now working without replacing it? I want the refund of the service techs visit and I wanted my acct closed. I requested to have my account closed on 10/27/17 and my credit balance refunded and my account has yet to be closed. I was told by Laura on 11/28/17 when I visited the office that the service call fee would be refunded to me. So now Peninsula Oil is not honoring their agreement to refund my money.
Driver delivering Kerosene on the first delivery ran out of product and and we had to go back and finish filling the tank. Delivery manager talked to customer and credited customer $1.00 per gallon off the second delivery and all finance charges have been removed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After they spoke to [redacted] I was then contacted and was told that the balance was paid and they could deliver the oil. At this time I asked that they only deliver the money I was granted by Catholic Charities because I could not afford any more. I made sure this was clear to the guy in the finance department and he understood what I was asking. I even called after the oil was delivered to explain that they delivered the wrong amount and that they need to come get the oil they over delivered but they refused to do so. I have even asked for them to come get it now because there is still only in the take and still they refuse to do so saying it is now my responsibly. You should not be able to hold someone responsible for something they did not ask for. If someone came to your home and painted your house then sent you a bill for it when you did not ask them to do so would you pay for it?
Please refer to the attached letter and documents in response to this customer complaint. If there are any questions, please feel free to call [redacted] Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
[redacted]
[redacted]
Your page did not give me the option of responding in detail to the response made by the business about which I am complaining. I cannot accept their response because I never paid them any money AND THEY NEVER DELIVERED ANY PROPANE OR TANK, therefore, they cannot retrieve it. Their record keeping is so poor, they don't know what they're doing. [redacted]
Customers account was on credit hold. Customer was out of oil and mother, [redacted] called and paid outstanding balance bill and asked credit manager if this would allow ticket for delivery to be released and if we could fill tank soon since daughter had no heat. Credit manager said yes...
and printed ticket for delivery. Current balance would be $229.69, unless moving customer will use oil that was delivered and most likely it has already been used. We can extend payment terms to a reasonable period if that helps the situation to be resolved.
Called customer for further clarification. We made a mistake in telling customer we were not picking up trash on 6/6. I apologized and we will pick up customers trash today, 6/7
GPS records show that we were at customers home on both days. Out electronic meters will not allow driver to make a delivery if he is in the wrong location. The customers tank was almost empty. When we made the first delivery the truck ran out of product and we returned at a later date to continue filling. I have attached a copy of the second delivery that shows a note indicating this from our dispatcher. There is no doubt that we made these 2 deliveries to this customers home. If the truck had not run out of product on the initial delivery we would not be having this conversation. We have waived all the finance charges and credited his account $1.00 per gallon ($110.80) as we stated we would do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have attached the transaction analysis of the credit posting that was actually done at the end of the month and posted yesterday. I hope this addresses the final part of the consumer complaint.
Please refer to the attached letter in response to this customer concern. If there are any questions, please feel free to contact us at [redacted]. Thank you.
Customer agreed to work and paid by check, several weeks later we tried to call about check and continually received voice mails that the number was not able to accept calls at that time. Eventually customer contacted credit department when collection statement mailed. Credit department explained...
that we guarantee our work 100% and offered to send a tech back to the home. Customer declined and asked manager to call. I called the same day and customer said they did not have time to talk, several other attempts were made but no discussion has occurred. We will gladly see what we can do to get the system in operational order, the technician had noted that system was older and should be replaced rather than fixed, owner requested repair despite this. If customer chooses to have system replaced we will gladly credit the repair fee towards a new system
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they have stated that they have fixed the problem in the past and in a few months the same thing happens. I will file a new complaint referencing this complaint if it continues to be a problem.
Thank you for all of your assistance,
I reject the resolution by Peninsula Oil. I called and left several messages for someone at Peninsula to call and discuss the findings of...
the service tech and did not receive a response. Also, the service tech advised that I needed a new fuel pump - which I did not need, because the furnace is brand new and only used for maybe about 2 weeks in April when it was installed. If there was an issue with the fuel pump why is the furnace now working without replacing it? I want the refund of the service techs visit and I wanted my acct closed. I requested to have my account closed on 10/27/17 and my credit balance refunded and my account has yet to be closed. I was told by Laura on 11/28/17 when I visited the office that the service call fee would be refunded to me. So now Peninsula Oil is not honoring their agreement to refund my money.
Driver delivering Kerosene on the first delivery ran out of product and and we had to go back and finish filling the tank. Delivery manager talked to customer and credited customer $1.00 per gallon off the second delivery and all finance charges have been removed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After they spoke to [redacted] I was then contacted and was told that the balance was paid and they could deliver the oil. At this time I asked that they only deliver the money I was granted by Catholic Charities because I could not afford any more. I made sure this was clear to the guy in the finance department and he understood what I was asking. I even called after the oil was delivered to explain that they delivered the wrong amount and that they need to come get the oil they over delivered but they refused to do so. I have even asked for them to come get it now because there is still only in the take and still they refuse to do so saying it is now my responsibly. You should not be able to hold someone responsible for something they did not ask for. If someone came to your home and painted your house then sent you a bill for it when you did not ask them to do so would you pay for it?
Please refer to the attached letter and documents in response to this customer complaint. If there are any questions, please feel free to call [redacted] Thank you.
Please refer to the attached documents in response to this customer concern. If there are any questions, please call [redacted] Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
[redacted]
[redacted]
Your page did not give me the option of responding in detail to the response made by the business about which I am complaining. I cannot accept their response because I never paid them any money AND THEY NEVER DELIVERED ANY PROPANE OR TANK, therefore, they cannot retrieve it. Their record keeping is so poor, they don't know what they're doing. [redacted]
Customers account was on credit hold. Customer was out of oil and mother, [redacted] called and paid outstanding balance bill and asked credit manager if this would allow ticket for delivery to be released and if we could fill tank soon since daughter had no heat. Credit manager said yes...
and printed ticket for delivery. Current balance would be $229.69, unless moving customer will use oil that was delivered and most likely it has already been used. We can extend payment terms to a reasonable period if that helps the situation to be resolved.
We have reached out to Mr [redacted] and are going to his home the week of 11-7-16 to make some modifications to his system.
Called customer for further clarification. We made a mistake in telling customer we were not picking up trash on 6/6. I apologized and we will pick up customers trash today, 6/7
GPS records show that we were at customers home on both days. Out electronic meters will not allow driver to make a delivery if he is in the wrong location. The customers tank was almost empty. When we made the first delivery the truck ran out of product and we returned at a later date to continue filling. I have attached a copy of the second delivery that shows a note indicating this from our dispatcher. There is no doubt that we made these 2 deliveries to this customers home. If the truck had not run out of product on the initial delivery we would not be having this conversation. We have waived all the finance charges and credited his account $1.00 per gallon ($110.80) as we stated we would do.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have attached the transaction analysis of the credit posting that was actually done at the end of the month and posted yesterday. I hope this addresses the final part of the consumer complaint.
Please refer to the attached letter in response to this customer concern. If there are any questions, please feel free to contact us at [redacted]. Thank you.
Customer agreed to work and paid by check, several weeks later we tried to call about check and continually received voice mails that the number was not able to accept calls at that time. Eventually customer contacted credit department when collection statement mailed. Credit department explained...
that we guarantee our work 100% and offered to send a tech back to the home. Customer declined and asked manager to call. I called the same day and customer said they did not have time to talk, several other attempts were made but no discussion has occurred. We will gladly see what we can do to get the system in operational order, the technician had noted that system was older and should be replaced rather than fixed, owner requested repair despite this. If customer chooses to have system replaced we will gladly credit the repair fee towards a new system
Please refer to the attached letter in response to customer concern #[redacted]. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Please refer to the attached letter in response to the customer's rejection of Company's response on December 1, 2017.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they have stated that they have fixed the problem in the past and in a few months the same thing happens. I will file a new complaint referencing this complaint if it continues to be a problem.
Thank you for all of your assistance,