Valley Eye Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Steve came by and gave me his word that soil and sod would be brought to my house and my yard issues resolved.

Mr. [redacted], We apologize for any inconvenience this has caused.  Someone from LGI Homes will be contacting you within the next 48 hours to review your claim. Thanks, LGI Homes

Dear [redacted], We apologize for any inconvenience this has caused.  Someone from LGI Homes will be contacting you within the next 48 hours to review your claim. LGI Homes

Dear Mr. [redacted], We apologize for any inconvenience this has caused.  Someone from LGI Homes will be contacting you within the next 48 hours to review your claim. LGI Homes

Dear [redacted], We apologize for any inconvenience this has caused.  Someone from LGI Homes will be in contact with you in 48 hours to discuss your claim.   Thanks, LGI Homes

Sent: Wednesday, December 23, 2015 5:29 PM   We have reviewed [redacted]’s request and her earnest money will be refunded.  Adam C[redacted] the Division President for the [redacted] region, is reaching out to [redacted] directly to let her know when her check will be available for pickup at the **...

[redacted]’s information center. Thank you for your time. Regards, Rachel E[redacted] LGI Homes

[redacted] We apologize for any inconvenience this has caused.  At LGI Homes, we strive to provide exceptional customer service at all times. Someone will be in contact with you in the next 48 hours to resolve your claim. LGI Homes

Dear Mr. [redacted], We apologize for the lack of follow up.  It is not typical that your questions would go unanswered.  Someone from LGI Homes will give you a call within the next 48 hours to review your claim. Thanks, LGI Homes

Thank you for contacting us.  Someone from LGI Homes will be in contact with you in the next 48 hours to review your claim.-LGI Homes

Dear Mr. [redacted] We apologize for an inconvenience this has caused you.  Someone from LGI Homes will be contacting you within the next 48 hours to review your claim. LGI Homes

[redacted] We apologize for any inconvenience this may have caused you.  Someone from LGI Homes will be contacting you within 48 hours to review the claims stated in your submission to the Revdex.com.   Thanks, LGI Homes

Dear Mr. [redacted], We sincerely apologize for the inconvenience this has caused you.  Someone from LGI will be contacting you in the next 48 hours to discuss your claim. Thanks, LGI Homes

[redacted] We apologize for any inconvenience this has caused you.  Someone from LGI Homes will be in contact with you, within the next 48 hours, to review this complaint.   Sincerely, LGI Homes

Dear Revdex.com,
Thank you forwarding us Mrs. [redacted]’s concerns.  We had an opportunity to meet with Mr. and
Mrs. [redacted] at their residence with our plumbing vendor present to review the
concerns with their drainage and pipes. 
Upon review, we found a leak under their private walk...

from the driveway
to house.  The source of the leak was
from a pvc fitting.  The leak was not
caused by vibrations from the current development in Section 2 of the community
but rather a split in the pvc connection. 
Since we were already on site, the plumber went ahead and replaced the fitting
as a courtesy.
Regards,
LGI Homes

Dear Mrs. [redacted], We are...

surprised to receive this response.  We understand that you spoke with our Vice President of Sales in Atlanta, a Mr. Sal [redacted], and the two of you reviewed this claim.  From that call it was determined that there was misunderstanding and you informed Mr. [redacted] that you would love to continue to work with us to obtain a new home.  We are happy to continue working with you as you had stated. Any further correspondence or requests should be directed to the team at our Avondale Springs location.Thanks, LGI Homes

Mr. Higgins, We are sorry to hear you are no longer interested in purchasing your new home.  Someone from LGI Homes will contact you within 48 hours to review your purchase agreement and claim.Sincerely, LGI Homes

Revdex.com:
This letter is to inform you that LGI Homes has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/16/2017 and assigned ID [redacted]It's a shame this complaint had to go this far....the original complaint was submitted in March of this (2017) year followed by 3 other complaints, all were ignored completely until the Revdex.com was contacted. This is not the first time I have had to contact the Revdex.com regarding LGI concerning problems with my home and property and as much as LGI boasts about quality workmanship and service after the sale, they should be willing to remedy complaints more willingly but they don't which is not good for their reputation. I am staying in my home because I do like it but as for the community and HOA, they are not worth the fees at all. [redacted] [redacted]