Van Horn Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] Regards, [redacted] We were never asked if we wanted to put a down payment on the car the many times we talked to them that week [redacted] also stated when he came in Saturday he went strait to shop to get it out when we arrived If [redacted] was on vacation why did we get him as a person to meetWhen he was not part of any of the conversations throughout the week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowOn Friday 3/13/I was contact by [redacted] and they told they would see what they can doI have not heard anything more since thenStill waiting to hear what they can do for me [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowYes they have contacted meI don't feel this can be closed until we can both come to a final agreementAs I have not been given any final numbers/ information
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Hello KimWe apologize and it is not our intent to be dishonest or deceive anyone in regards to our vehiclesWe sincerely apologize if anything we may have said or done would lead you to feel otherwiseWe did ask if you would like to put a down payment on the car to hold it for you until you were
able to get here, but you chose to take your chances and see if it were to still be here when you arrivedUnfortunately, *** was on vacation till the morning of your arrival and the vehicle was sold late the night beforeHe then called you when he got in on Saturday morning to let you know the vehicle had been soldThe salesman let you know that it had been soldWe truly apologize for your experience, and want you to know that we always strive for the highest customer satisfactionIf there is anything else we can do for you please let us know otherwise, we sincerely apologize for any shortcomings and thank you for your feedback.
*** ***

Hello ***We apologize and it is not our intent to be dishonest or deceive anyone in regards to our vehiclesWe sincerely apologize if anything we may have said or done would lead you to feel otherwise
We did have you setup for a vehicle trade along with a bank that provided an approval for
youWe contacted you multiple times to have you come in, but we got no answerUnfortunately the approval then expiredWe eventually got in contact with you after the expired approval and tried again for a new approval, but had no such luckWe truly apologize for your experience, and want you to know that we always strive for the highest customer satisfactionWe sincerely apologize for any shortcomings and thank you for your feedback

We got [redacted]’s response. She clearly stated that we are helping her to get the approval. I looked in our notes and she was called yesterday. Our general manager spoke with her as well and he said that she has been appreciative of us trying to get her a new approval again for an equinox that she is looking at. So wondering if we can get this closed because obviously we are taking care of her and waiting for a bank to approve her. Please let me know. Thanks, [redacted]Customer Experience Manager

I spoke with Van Horn Plymouth today regarding purchase of the 2011 BMW, they told me yes you are approved, someone will contact you. I received a call back Noel told me the Red BMW is no longer there I asked was it sold he said it’s no longer here.  Then I was told “you would have to put down the 3000 (for My Truck which is up side down)plus 2000 for us to work with you. Why would I need to put down a total of 5000 for a used truck that’s no longer there.  That’s retaliation. I never been to an automotive store that guarantee 100% financing and take all your information and tell you how much money you need to put down and show’s you no paperwork on their end.    [redacted] L. [redacted] Intake SpecialistOffice of Disability Adjudication and Review310 West Wisconsin Avenue, Suite 300WMilwaukee, WI  53203###-###-####

Hello [redacted]. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. We will be sending you $140 gas card in the mail for your troubles. We want you to know that we always strive for the highest customer satisfaction and apologize for any shortcomings and thank you for your feedback. It is our goal to provide you with top notch customer service and customer care, and we apologize if we have fallen short of that promise. Once again, we thank you for bringing this situation to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. On Friday 3/13/2015 I was contact by [redacted] and they told they would see what they can do. I have not heard anything more since then. Still waiting to hear what they can do for me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I would first like to apologize for the inconvenience and the poor experience you received at our store.  As we spoke late last week, we would like to do a full detail on your vehicle, give you a full tank of gas, a $100 dollar in store credit, and will inspect your tires.  Again, I do...

apologize for your experience and want you to know that we always strive for the highest customer satisfaction. 
 
Thank you,
 
*** ***
GM

Hello [redacted],
We apologize for any
miscommunicationWe try to be as
transparent as possible in every aspectIt sounds like that was not achieved
for you. We did a little research into your issues and found that there
was a separate tag listing the accessories in the vehicle, the accessories are
also listed in the description on the website. That vehicle did have
additional rebates from GM on it and that program has since expired. GM
changes rebates on a regular basis and they are not retroactive. We
looked up the Military rebate on the vehicle and as it states, "That new unites
are delivered at the amount displayed in the "SUPPLR" field on the GM
vehicle invoice." For the model year GM Military Discount Pricing
Program. The Supplier Pricing on that vehicle with MSRP of 45775, is
The GM rebates were That would leave a total of Vanhorn
with the Bonus program brought the vehicle down to which is the current
sales priceAt this time we are unaware of any additional military discount
equaling Any documentation showing the additional rebate would be
subtracted from the sales priceOnce again we are very sorry or any
miscommunication that took place

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The brief explanation of issues this dealership sums up so briefly on this car is still untrue. The car had 2 windows replaced, the front grill, multiple moldings, all 4 door handles,antenna assy, mirrors, tail lights, bumper, hood latch, spoiler assy, backup light assy, roof rail over $5700 in parts & almost $5K in labor unless the parts list they sent me is also untrue. We offer a trade price for our car with what we thought was a local trade with low miles owned by an insurance company. Not an out of state auction car hard telling what type of person owned it to have this much damage and how all the damage occurred? We would not of offered any amount on this type of car. If they'd of been honest up front this would not be happening. I refuse to pay a restocking fee after being so mislead. All the forms given to me and being told to sign I just kept doing what they said. It was a very uncomfortable situation to put it mildly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. It seems that a new customer with no discount would get a better deal (35500)than myself (38500)with the military credit that's is suppose to be extended with all current incentives and rebates not a partial.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Dear [redacted],
Thank you for resolving this issue in a timely manner. I think there was confusion on both ends and Denise and I are glad we were able to resolve this with Joe Van Horn. 
Regards,
 
[redacted]

Dear [redacted],
Thank you for bringing this complaint to our
attention. We want to apologize for your experience at Joe Van Horn
Chevrolet, and want you to know that we always strive for the highest customer
satisfaction. We do apologize that a check had
not been refunded to you when first requested. A check was processed and sent out to you on October 8th in the amount of $1000.90. If you need anything else please do not hesitate to contact us at ###-###-####.
Thank you,
[redacted]
GM

So I talked to my general manager and looks like we are currently trying to get her approved once again. He got in contact with [redacted] and she is aware of what is going on so it sounds like we have things taken care of.

[redacted]I apologize that you feel mislead.  First and foremost I would like to get these issues resolved.  The vehicle had paint work and tail lights and mirrors replaced.  The vehicle was never in an accident and that is why the Auto Check shows no accidents.  I would be more...

than happy to either have you return the car pay the 1,000 restocking fee, or give you and extended warranty free of charge, put in writing we will guarantee the future value, and stand behind all repairs.  Our number one goal is to make sure you are fully satisfied with your purchase.  I have attached all the documents you signed the day you were here.  Thank you,[redacted]

“Hello [redacted],
We apologize for any further confusion we may have caused. At this current time, Chevy is providing everyone the availability to purchase Chevrolet Silverado 1500s at the supplier’s price. So you would be able to purchase the vehicle at $35,250 including all available rebates at this time. GM had rebates totaling $4,250. Vanhorn with the Bonus program brought the vehicle down to $35,250 which is the current sales price. At this time we are unaware of any additional military discount equaling $3,250. If you are able to provide any documentation showing the additional $3,250 in rebates, we would then subtract that from the sales price of $35,250. Once again we are sorry for any miscommunication or misunderstanding that took place.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this [redacted]er to a close, we would like to know your view on the [redacted]er.]
Regards,
[redacted]
 
 We were never asked if we wanted to put a down payment on the car the many times we talked to them that week. [redacted] also stated when he came in Saturday he went strait to shop to get it out when we arrived.  If [redacted] was on vacation why did we get him as a person to meet. When he was not part of any of the conversations throughout the week.