Van Horn Hyundai of Fond Du Lac, Inc.

After speaking with the manager I requested a call back in regards to the warranty amount I was also shortedThe manager was not willing to try to rectify the problems caused by their improper practicesA Third party person over heard the conversation that we had and could not believe how improper and their word was shady they were on the phoneI still have not received a call backThis is very poor business practices! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Thank you for taking the time to speak with our management team about your recent experience at our dealershipPlease let us know if you have any other questionsOur team can be reached directly at (***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We took customer's vehicle to a BMW dealership to have issues looked atOur general manager agreed to go 50/on the final billThe work is completed and this issue should be resolved at this point

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have yet to receive documentation on what work was done on the car prior to purchaseI have called on multiple occassions requesting such documents and told we're working on itSince this matter may be a concern of safety because it was found to have contaminated break fluid, this matter should be looked into further
Regards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The service manager said that if the alignment is off this could cause some wearYou have me the truck so if the alignment is off then it was off when I took delivery of the truckI will agree to bring the truck in to be inspected with the agreement that whether or not the alignment is off the tire will be replacedI have been buying tires for over years and have never seen anything like this and the truck does not have any handling problems that I have noticedIf the tires on the rear will be replaced regardless of what the inspection shows then I will agree to thisIf you bought a $27,truck with new tires would you expect one of them to be replaced within significantly less than one year? I will not waste my time with you trying to tell me because something is wrong with a truck, that you delivered to me, that the tire will not be replacedThis is not acceptable and it's ridiculous to have to go to these lengths for something so simple and reasonable
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

When we obtained the Ford Mustang to our
inventory, we sent the vehicle through a 150-point Service inspection to ensure
it met all safety requirements to be driven down the roadAll aspects of the
inspection met the requirements at that timeSeveral of the said concerns
by the consumer are maintenance-related as opposed to safety-relatedThe tires met all of the requirements to be driven during our safety inspectionThe consumer returned to the dealership and several repairs were made at no cost to the consumer, however, many of his complaints could not be duplicated for our Service DepartmentAccording to the documents signed by the consumer, along with information in our system, we sold the vehicle to the consumer at a lower cost than what we advertised it for, resulting in no such over-charge. It is not our intention to deceive or mislead our consumers in any wayWe
are more than happy to work with the consumer to ensure the maintenance issues
are repaired by our Service Department, however, they will not be covered by
the dealership

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

All documents are being sent to the customer againThis time we are sending them certified mail to the customer's address

*** on behalf of the entire team here at Van Horn, I apologize for any poor treatment you've received while conducting business with usIt is never our intention to deceive or mislead our guests in any wayIn order to resolve this concern regarding refunds, please contact our Finance
department at (920) 924-Thank you for your time

Good afternoon ***, I wanted to reach out to you in regards to your experience you had at the Fond du Lac location. I apologize that you feel like the processes we have in place are not consumer friendly. Please call me on my cell(***). I will be available anytime from 9-on Thursday. I look forward to speaking with you. *** ***
Platform Vice PresidentHyundai, Mazda, & Ford

In response to the complaint filed by the consumer, the Management team has been in attempt to contact with no return response from the consumerIn order to come to a solution, please contact *** *** and ask for the General Sales Manager, *** ***

Just close this caseIt is obviously apparent that this company does not accept what they have done to discriminate against me as a consumerI will be contacting an attorney to find out what legal actions I may take against them for their actionsAll I asked for was an admittance to what happened and couldn't even get that from themIt's pretty sad they have to do this to a consumer that pays their bills and families they feedIf it wasn't for us they'd be poor and homeless but business owners as these people don't care one bit until there's lawsuits filed against themThen they will careMerry Christmas to all and the courts will have to decide what's in the best interest of everyone in this ordeal.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

When we obtained the Ford Mustang to our inventory, we sent the vehicle through a 150-point Service inspection to ensure it met all safety requirements to be driven down the roadAll aspects of the inspection met the requirements at that timeSeveral of the said concerns by the consumer
are maintenance-related as opposed to safety-relatedThe front tires are the incorrect speed rating for the car because it is equipped with aftermarket rimsThe rear tires met the requirement of the safety inspectionAny safety-related concerns would have been repaired during said inspectionWe are more than happy to work with the consumer to ensure the maintenance issues are repaired by our Service Department, however, they will not be covered by the dealership

*** - We're sorry to hear about your experience at our dealershipWe strive to make every guest experience as seamless as possibleWe apologize for any miscommunication that was relayed to you on which Subaru you were looking to purchaseSometimes inventory mistakes can occur, even if
measures are taken otherwiseWe will continue to educate our staff on the importance of accuracy and checking their effortsIn the meantime, I will do my best to work with the bureau to help with the inquiresI will be reaching out to you with updates on this matterI can also be reached at (920)924-at your earliest convenience*** ***
General Manager Van Horn Hyundai of Fon du Lac

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
No attempt was made to contact me regarding this matter since the email I received on 7/If my phone does go straight to voicemail, a message has not been leftI am still waiting for the documentation of all work done on the vehicle while it was in their (Van Horn Hyundai - FDL) possession
Regards,
*** ***

*** -Please contact our service department at (920)924-We would be more than happy to inspect your truck for abtire wearThe inspection will take about minutes to complete so we would like to schedule an appointment at a convenient time for you

Thank you for sharing this information and we apologize for things that got in the way of you having a better experienceThe last thing we want is for you to walk away from our dealership with negative feelings about your experienceOur management team would like to take care of the original
problem of getting the instrument cluster concern taken care ofPlease give *** a call at your convenience so that he can work out the details to get this resolved as soon as possible. He can be reached at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It seems that they are sending a canned response to all of the messagesI did in fact bring the car in for service after about a week or so of having it and they did have the service department look at itThey did not list everything they talked to me about on the paperwork when I picked it upOne thing the technician did tell me that a lot of the vibration was from the rear tires being wornAlso, I was told the speakers were repaired but they still rattled so I replaced them myselfI also discovered that some of the rattling I was hearing is from the convertible topOne of the handles doesn't make a tight enough grip so when I go over a bump it rattles and movesThe dealership is still not backing up their promise to resolve any issues at no cost that were discovered within daysThey were not able to replicate all of them, that is fineThe tech was able to replicate the surging idle issue and he tried a throttle body cleaning, but that did not resolve the issue because the next day the surging idle returnedI called and emailed Travis, the salesperson I was working with, and did not hear back until I sent another emailTravis then told me that he had forwarded my concerns to his General Manager who never did respond to me, even after Travis told me he was going to follow up with him againOverall, the customer service I received after the sale has been less than stellar so much that I had to contact the Revdex.com to even get a responseI do have all of the emails that Travis and I shared that can be provided if necessary
Regards,
*** ***

Our Accounting Department is located at our Corporate office in Plymouth, Wisconsin. When we were informed of this issue in the beginning of November, we contacted our Corporate office to have a check cut for $250 in the customer's name. We do not have the means necessary to compensate the customer...

here at the dealership. As of this report, we've since contacted our Corporate office to inquire about said check and were informed the check had been cancelled. As of 1:15PM, December 23rd - a new check for $250 has been cut by our Accounting Department in Plymouth, WI and will be sent to the customer at the address we have on file. For any further inquiries, please call ([redacted].