Van Horn Hyundai of Fond Du Lac, Inc.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This 2005 Vibe was sold to the customer As-Is. Please see the attached documentation showing the customer's acknowledgement of this. Customer was provided a copy of this form at the time of purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I have purchased 3 used vehicles after purchasing this Kia Sorrento and have received the car fax's with my paper work on all 3 purchases.  When the sales person showed me the car fax it was missing pages and he would not let me keep it.   I was never told that this was a buyback or I would of not purchased it.  Second of all I was also lied to about getting this issue fixed when I had to take it back a year later to another dealer and have the same issue fixed.  I was under the impression that when I took it in to the dealer the first time on this same issue that they had used my extended warranty on the kia and not the additional warranty that I purchased so I also lost money.  Even if I kept the car and paid it off there was no way that any dealer would of taken it in as a trade cause of the buyback that was on the carfax.  If I kept the car I would of had to either junk it or not receive any money toward a new car which I did and now I am paying a higher payment and longer loan.  Even though I went to another dealer under the same name I still lost money even though they gave me a blue book valve. 
Regards,
[redacted]

We would invite you to contact our General Manager Adam Voss if you have any questions on the documentation from your purchase. Adam would be able to go through the paperwork with you. He can be reached at (920)924-0000. We also attached the documentation to this response.

In response to the consumer's complaint, the situation has been resolved, and we appreciate the opportunity to have done so. Consumer signed a document stating they will remove all negative posts online. This matter should proceed as closed.

Thank you for bringing this matter to our attention. Our general sales manager [redacted]l will be ordering your roof rack for you. We apologize for the delay and the inconvenience that this has caused you. Please contact [redacted]l at [redacted] with any questions.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

First and foremost, we'd like to apologize for your experience and want you to know it is not our intent to be dishonest or deceive anyone in regards to our vehicles and the way we conduct business. We sincerely apologize if anything we may have said or done would lead you to feel otherwise. What...

you have described is unacceptable for our standards, and your sales representative is no longer a member of the Van Horn team. We strive to provide our guests with top notch service and 100% satisfaction, and we would like to speak further on this matter. Please contact our General Manager, [redacted]. He can speak with you regarding your requests and help assist you, so that we may rectify any problems and/or issues.

I would like a phone call from someone in a position of authority over sales staff to explain to me the rationale behind this business practice.