This Vibe was sold to the customer As-IsPlease see the attached documentation showing the customer's acknowledgement of thisCustomer was provided a copy of this form at the time of purchase
Nothing can happen with this customers problem UNTIL they get the vehicle to our service departmentWe are being asked to pay for something we have not even diagnosed yet!!!!! Please schedule an appointment to have the vehicle brought into to our Service Department so we may BE ABLE TO HELP YOU!!!!!!!!!!!!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I don't think that anything needs to be verified as the truck has supposedly been in the service center to be looked at twiceThis response also does not address my other concernsI will call and set up a time to bring the truck back down AGAIN Regards, [redacted] ***
[redacted] – Van Horn Hyundai of Fond du Lac will order the rear tires under the agreement that we’re not responsible for any further tire concernsPlease contact our Service Manager [redacted] so that he can gather the necessary details for placing the order [redacted] can be reached at (920)924-
Thank you for taking a moment to review your experience with our dealershipWe strive to make every customer interaction exceptionalAccording to our records at time of delivery we did disclose to you that the Sorento was a manufacturer buyback on a dealership form, a full Carfax report, and the Wisconsin Buyers GuideAttached to this response are copies of these documents for your viewingAccording to our records you should also have received or will be receiving a full refund for your Vehicle Service Contract that you had on the Sorrento that was canceled on 2/26/Please feel free to contact our General Manager [redacted] *** at (920)924-with any questions
In response to the complaint, we have specific, highlighted documents (1- Wisconsin Buyers Guide 2- Unibody Disclosure Form - Motor Vehicle Purchase Contract) disclosing unibody/repair damage with the consumer's signature on eachThe consumer is more than welcome to these documentsPlease visit the dealership or contact us at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Why did you not release the keys to me on the Monday that I signed the papers? It is either completed the date I signed the papers, or it was contingent on more information that you were asking for You can not have it both ways I feel that you are running a scam, praying on the nice guy!! There was nothing in the paper work where I agreed to take the Jeep at a later date Why would I sign over my title to my trade in truck and wait to get my new car days later?? This does not make sense I guess as a unethical dealer you have any person sign to purchase an auto and never hand over the keys until they jump thru hoops to provide you further documentation Like I stated before, it was not a complete contract I offered to purchase the auto by signing the apps, and you never excepted the offer as you never handed me the keys This was a contingent contract and therefore not a completed transaction! Regards, [redacted]
Our sales director Mark has reached out to Chris twice to talk about his experienceIf Chris could please give him a call back at 920-287-he would value the opportunity to discuss his experienceThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
In response to the rejection, there is nothing more we can do at a dealership level at this timeThe consumer conversed with the General Manager to rectify the complaintThe dealership and the consumer came to a value agreement, and we purchased the vehicle back in SeptemberWe cannot, at a dealership level, assist in the matter any further
Thank you for bringing this matter to our attentionOur general sales manager [redacted] l will be ordering your roof rack for youWe apologize for the delay and the inconvenience that this has caused youPlease contact [redacted] l at [redacted] with any questions
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10349834, and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Please forward to Van Horn Hyundai Parts of ***'s response were accurate Regarding the accident their driver caused while he was hours late stopping to run an errand while on his cell phone backing up into another car causing damage and a police report on both cars, the damage is not 100% fixed and can never be due to the type and location of the impactNot to mention the accident and police report severely decreases the value of the car and I needed to miss valuable meeting time with my bosses to meet with policeNot once did my salesman, manager or ownership from Van Horn call or send a letter of apologyInitially when I bought the car, I was never acknowledged or appreciated by the manager, even though he walked past multiple timesBoth incidents are just a few that I have experienced that prove the management simply does not care about the lifetime relationship I was seeking In addition, the transmission is still having problemsThe car struggles shifting, and getting up small hillsThe dealership also had my car for nearly a month, giving me a old smoke-soiled ImpalaI was completely ignored for two weeksNo one would return my phone calls, and I was even blocked sending Facebook messagesMy dad had to call to speak with my salesman, my salesman agreed to set up a tradeHe guaranteed a comparable car for the same costInstead, [redacted] emailed me trying to upsell me! That added to the anger, I wanted to be done with this dealership, not increase the life of my loan! Moving forward, [redacted] please instruct your staff, an upsell is the worst possible option you can offer a disgruntled client [redacted] said on 12-that he would contact me on 12-22, still have not received contactThis is one of countless examples of promising and then failing to follow up at a later timeRegarding the tread life on the tires: I do understand I was not purchasing a new car, however "well above the legal minimum" is not close to correctThe General Manager, Tim admitted that it was sold at the bare minimumThe salesman [redacted] said the technician told him I only had 10-20,miles left Personally, I understand I will have to replace multiple parts on any used car What I do not understand is why I would have to replace those weeks after purchasing the car, driving the car for less than 3,milesAt time of purchase I asked [redacted] about the tire tread he reassured me that I would be fine for a few yearsObviously there is a bit of disconnect here, considering the fact that separate non-dealership related car guys were amazed a dealership would sell a $17,car with severely worn and unsafe tires As for the "We have tried to work with you but you have not been willing to work with us" comment; ignoring and blocking Facebook messages prove that to be falseI was told on Facebook from Van Horn this is not Wal-Mart, insulting my intelligenceAgain, this added more fuel to the fireDespite Wal-Mart having better service; I understand the differenceEvery contact that I have had with management has made it worseThe last time I spoke to my salesman [redacted] on the phone, he said times in a stern voice I should take the deal of free tires, while forcing me to pay for the other tires and remove all negative commentsWhen I said no, he said he would call me back because he was busy, still waiting for the call back I want out of my car and relationship with Van Horn because of trust and serviceI am shocked and appalled that considering the circumstances they would not be happy to replace all tires for freeThis is simple math, I could have pressed charges when the driver technically stole my car and caused damage at an unauthorized destinationI choose to give the dealership the benefit of the doubt; understanding accidents happenThe delay in repair, transmission problems, being without my car for almost a month, having damage and an accident report on my car made me upset enough to complainI have never submitted a formal complaint or bad reviewI am a man of principal, and truly thought it was a no-brainer for the dealership to at least replace the clearly unsafe tires for freeThe cost of the tires to the dealership is only $2-300; the cost they have caused me is in thousands, with the accident report decreasing the cars value, the damage that cannot be fixed, and loss of crucial work timeEven after my online comments have led to at least in the market car buyers with VanHorn on their short list to drop all consideration and purchase their vehicles elsewhere If Van Horn still refuses to stand behind their car and buy it back from me considering all circumstances, I would at least want a tradeI feel as though I need to keep the protection plans because I have no trust in this dealership and this legally obligates them to service my car correctly and efficiently The ideal trade for me would be a down-grade, I only bought the Hybrid because [redacted] said I would easily get 38-MPG, I have been lucky to get and have had problems with the transmission consistently Before I was blocked on Facebook, I offered to trade for a Hyundai Sonata GLS listed for $13, on their websiteIf Van Horn wrote out a check for the difference, and allowed me to get this car checked out by an independent shop owner before trading, I would give them a second chance and remove all negative posts Regards, [redacted] ***
In reference to our correspondence, I agree, we certainly didn't give you the level of service you deservedWe don't take this lightly and will use this as a Training opportunity to strengthen our processesThank you for bringing it to our attentionYour feedback is extremely valuable in our continued growthIf you would like to be even more instrumental in helping us prevent this from happening in the future, we would love to connect with you further in person or by phoneAs a company we are very happy that the Revdex.com provides us with an additional way for us to correct our actions and resolve concerns
[redacted] - Thank you for reaching out regarding your experience We strive to resolve any issues as quickly and professionally as possible [redacted] our service manager has been reaching out to you regarding your google review Looking at our information in our systems it seems we have your wrong information on file to contact you regarding the issue With you sharing your contact information [redacted] has reached out to you this morning to resolve this issue Please contact myself ( [redacted] ***) or [redacted] at [redacted] if you have any other concerns Looking forward to resolving your experience
Hi Mrs [redacted] ,We're sorry to hear that you had a negative experience with our dealership We pride ourselves on offering excellent customer service so it's disappointing to see a complaint like this Can you please call us at [redacted] and ask to speak to *** or *** so we can get to the bottom of what happened?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe manager was not willing to work on really resolving any of the issues and was rudeThey did not own up to acting unethicallyThey also did not return my second phone call [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Hello [redacted] I apologize for the inconvenience with your vehice I believe you already spoke with [redacted] , the general sales manager, about this issue last night We are willing to address and repair the issue with your engine sensor All you need to do is set up a time to come to our service department so we can fix it Please contact our service department at [redacted] to schedule your appointment Thank you, [redacted] Van Horn Hyundai of Fond du Lac
This Vibe was sold to the customer As-IsPlease see the attached documentation showing the customer's acknowledgement of thisCustomer was provided a copy of this form at the time of purchase
Nothing can happen with this customers problem UNTIL they get the vehicle to our service departmentWe are being asked to pay for something we have not even diagnosed yet!!!!! Please schedule an appointment to have the vehicle brought into to our Service Department so we may BE ABLE TO HELP YOU!!!!!!!!!!!!
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I don't think that anything needs to be verified as the truck has supposedly been in the service center to be looked at twiceThis response also does not address my other concernsI will call and set up a time to bring the truck back down AGAIN Regards, [redacted] ***
[redacted] – Van Horn Hyundai of Fond du Lac will order the rear tires under the agreement that we’re not responsible for any further tire concernsPlease contact our Service Manager [redacted] so that he can gather the necessary details for placing the order [redacted] can be reached at (920)924-
Thank you for taking a moment to review your experience with our dealershipWe strive to make every customer interaction exceptionalAccording to our records at time of delivery we did disclose to you that the Sorento was a manufacturer buyback on a dealership form, a full Carfax report, and the Wisconsin Buyers GuideAttached to this response are copies of these documents for your viewingAccording to our records you should also have received or will be receiving a full refund for your Vehicle Service Contract that you had on the Sorrento that was canceled on 2/26/Please feel free to contact our General Manager [redacted] *** at (920)924-with any questions
In response to the complaint, we have specific, highlighted documents (1- Wisconsin Buyers Guide 2- Unibody Disclosure Form - Motor Vehicle Purchase Contract) disclosing unibody/repair damage with the consumer's signature on eachThe consumer is more than welcome to these documentsPlease visit the dealership or contact us at [redacted]
Our management team spoke with this customer over the phone and all issues have been resolved to our knowledge
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Why did you not release the keys to me on the Monday that I signed the papers? It is either completed the date I signed the papers, or it was contingent on more information that you were asking for You can not have it both ways I feel that you are running a scam, praying on the nice guy!! There was nothing in the paper work where I agreed to take the Jeep at a later date Why would I sign over my title to my trade in truck and wait to get my new car days later?? This does not make sense I guess as a unethical dealer you have any person sign to purchase an auto and never hand over the keys until they jump thru hoops to provide you further documentation Like I stated before, it was not a complete contract I offered to purchase the auto by signing the apps, and you never excepted the offer as you never handed me the keys This was a contingent contract and therefore not a completed transaction! Regards, [redacted]
Our sales director Mark has reached out to Chris twice to talk about his experienceIf Chris could please give him a call back at 920-287-he would value the opportunity to discuss his experienceThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I have now received my refund, so everything is complete nowThank you for your help
In response to the rejection, there is nothing more we can do at a dealership level at this timeThe consumer conversed with the General Manager to rectify the complaintThe dealership and the consumer came to a value agreement, and we purchased the vehicle back in SeptemberWe cannot, at a dealership level, assist in the matter any further
Thank you for bringing this matter to our attentionOur general sales manager [redacted] l will be ordering your roof rack for youWe apologize for the delay and the inconvenience that this has caused youPlease contact [redacted] l at [redacted] with any questions
RevDex.com: I have reviewed the response made by the business in reference to complaint ID 10349834, and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below Please forward to Van Horn Hyundai Parts of ***'s response were accurate Regarding the accident their driver caused while he was hours late stopping to run an errand while on his cell phone backing up into another car causing damage and a police report on both cars, the damage is not 100% fixed and can never be due to the type and location of the impactNot to mention the accident and police report severely decreases the value of the car and I needed to miss valuable meeting time with my bosses to meet with policeNot once did my salesman, manager or ownership from Van Horn call or send a letter of apologyInitially when I bought the car, I was never acknowledged or appreciated by the manager, even though he walked past multiple timesBoth incidents are just a few that I have experienced that prove the management simply does not care about the lifetime relationship I was seeking In addition, the transmission is still having problemsThe car struggles shifting, and getting up small hillsThe dealership also had my car for nearly a month, giving me a old smoke-soiled ImpalaI was completely ignored for two weeksNo one would return my phone calls, and I was even blocked sending Facebook messagesMy dad had to call to speak with my salesman, my salesman agreed to set up a tradeHe guaranteed a comparable car for the same costInstead, [redacted] emailed me trying to upsell me! That added to the anger, I wanted to be done with this dealership, not increase the life of my loan! Moving forward, [redacted] please instruct your staff, an upsell is the worst possible option you can offer a disgruntled client [redacted] said on 12-that he would contact me on 12-22, still have not received contactThis is one of countless examples of promising and then failing to follow up at a later timeRegarding the tread life on the tires: I do understand I was not purchasing a new car, however "well above the legal minimum" is not close to correctThe General Manager, Tim admitted that it was sold at the bare minimumThe salesman [redacted] said the technician told him I only had 10-20,miles left Personally, I understand I will have to replace multiple parts on any used car What I do not understand is why I would have to replace those weeks after purchasing the car, driving the car for less than 3,milesAt time of purchase I asked [redacted] about the tire tread he reassured me that I would be fine for a few yearsObviously there is a bit of disconnect here, considering the fact that separate non-dealership related car guys were amazed a dealership would sell a $17,car with severely worn and unsafe tires As for the "We have tried to work with you but you have not been willing to work with us" comment; ignoring and blocking Facebook messages prove that to be falseI was told on Facebook from Van Horn this is not Wal-Mart, insulting my intelligenceAgain, this added more fuel to the fireDespite Wal-Mart having better service; I understand the differenceEvery contact that I have had with management has made it worseThe last time I spoke to my salesman [redacted] on the phone, he said times in a stern voice I should take the deal of free tires, while forcing me to pay for the other tires and remove all negative commentsWhen I said no, he said he would call me back because he was busy, still waiting for the call back I want out of my car and relationship with Van Horn because of trust and serviceI am shocked and appalled that considering the circumstances they would not be happy to replace all tires for freeThis is simple math, I could have pressed charges when the driver technically stole my car and caused damage at an unauthorized destinationI choose to give the dealership the benefit of the doubt; understanding accidents happenThe delay in repair, transmission problems, being without my car for almost a month, having damage and an accident report on my car made me upset enough to complainI have never submitted a formal complaint or bad reviewI am a man of principal, and truly thought it was a no-brainer for the dealership to at least replace the clearly unsafe tires for freeThe cost of the tires to the dealership is only $2-300; the cost they have caused me is in thousands, with the accident report decreasing the cars value, the damage that cannot be fixed, and loss of crucial work timeEven after my online comments have led to at least in the market car buyers with VanHorn on their short list to drop all consideration and purchase their vehicles elsewhere If Van Horn still refuses to stand behind their car and buy it back from me considering all circumstances, I would at least want a tradeI feel as though I need to keep the protection plans because I have no trust in this dealership and this legally obligates them to service my car correctly and efficiently The ideal trade for me would be a down-grade, I only bought the Hybrid because [redacted] said I would easily get 38-MPG, I have been lucky to get and have had problems with the transmission consistently Before I was blocked on Facebook, I offered to trade for a Hyundai Sonata GLS listed for $13, on their websiteIf Van Horn wrote out a check for the difference, and allowed me to get this car checked out by an independent shop owner before trading, I would give them a second chance and remove all negative posts Regards, [redacted] ***
In reference to our correspondence, I agree, we certainly didn't give you the level of service you deservedWe don't take this lightly and will use this as a Training opportunity to strengthen our processesThank you for bringing it to our attentionYour feedback is extremely valuable in our continued growthIf you would like to be even more instrumental in helping us prevent this from happening in the future, we would love to connect with you further in person or by phoneAs a company we are very happy that the Revdex.com provides us with an additional way for us to correct our actions and resolve concerns
[redacted] - Thank you for reaching out regarding your experience We strive to resolve any issues as quickly and professionally as possible [redacted] our service manager has been reaching out to you regarding your google review Looking at our information in our systems it seems we have your wrong information on file to contact you regarding the issue With you sharing your contact information [redacted] has reached out to you this morning to resolve this issue Please contact myself ( [redacted] ***) or [redacted] at [redacted] if you have any other concerns Looking forward to resolving your experience
Hi Mrs [redacted] ,We're sorry to hear that you had a negative experience with our dealership We pride ourselves on offering excellent customer service so it's disappointing to see a complaint like this Can you please call us at [redacted] and ask to speak to *** or *** so we can get to the bottom of what happened?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe manager was not willing to work on really resolving any of the issues and was rudeThey did not own up to acting unethicallyThey also did not return my second phone call [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Hello [redacted] I apologize for the inconvenience with your vehice I believe you already spoke with [redacted] , the general sales manager, about this issue last night We are willing to address and repair the issue with your engine sensor All you need to do is set up a time to come to our service department so we can fix it Please contact our service department at [redacted] to schedule your appointment Thank you, [redacted] Van Horn Hyundai of Fond du Lac