Thank you for bringing this to our attentionWe have reached out via phone and have been unable to connectPlease give our finance manager Evan White a call at [redacted] so he can assist you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I purchased the car from the Sales Person, [redacted] ***, he stated that anything that would happen within days would be coveredThere was no mention of maintenance related items not being coveredHe told me anythingThis was also confirmed by the finance person that signed all of the paperwork with meIt seems that this particular dealership is telling me one thing to reassure my decision to purchase and then not following through when I find things that cause problemsThere is a wobble in the car when driving at freeway speeds and the Ford dealership informed me it was due to the incorrect speed rating on the tiresThe rims are in fact Mustang rims, if they are aftermarket I was unable to find similar ones on sale anywhereI believe they are the 40th anniversary edition package rims, but they are a Hyundai dealership, not a Ford dealership so they may not be as well informedWhether they are aftermarket rims or stock rims they would still need the correct speed rating tires all the way around to avoid shaking and poor handling that could cause a crash during a turn on a slippery surfaceI would call that a safety concernAlso, they did not address the fact that they overcharged me for the Mustang and also use two different valuations: one to get you into the dealership and another to increase their profit Regards, [redacted]
Because my vehicle was not drive able I could not take it an hour and half away from my residenceI feel they should pay for the $repairs that I had to make and my inconvenience speaking with themTheir response is just to save faceThey told me over the phone that they would look at my vehicle, but couldn't promise that it was going to be free of chargeAnd they weren't to concerned about the fact that I wouldn't even be able to get it there to begin with
First and foremost, we'd like to apologize for your experience and want you to know it is not our intent to be dishonest or deceive anyone in regards to our vehicles and the way we conduct businessWe sincerely apologize if anything we may have said or done would lead you to feel otherwiseWhat you have described is unacceptable for our standards, and your sales representative is no longer a member of the Van Horn teamWe strive to provide our guests with top notch service and 100% satisfaction, and we would like to speak further on this matterPlease contact our General Manager, [redacted] He can speak with you regarding your requests and help assist you, so that we may rectify any problems and/or issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The dealer response is not acceptable as it does not address the fact that we were showed a vehicle which included the floor mats, discussed pricing and choose a different color which the dealer had to exchange for with another dealer The lack of floor mats was never identified by the dealer nor was price adjusted.As for a "rant", I take exception to that as we had a terse business conversation from which I walked away as I was getting nowhere and the salesman showed up to join the conversation.The dealer "GM" has my contact information and he can contact me should he choose to discuss resolution in a professional business manner.As for buying more vehicles there, that is my sole decision and this buying experience was not satisfactory Regards, [redacted]
We would invite you to contact our General Manager Adam Voss if you have any questions on the documentation from your purchase. Adam would be able to go through the paperwork with you. He can be reached at (920)924-0000. We also attached the documentation to this response.
Revdex.com: I do not feel comfortable taking my vehicle back to this establishmentEspecially after talking to [redacted] todayI do not like when people try to make excuses over the phone that are not even valid I will find another way to resolve my car's issueI do not want to end up with something else wrong with my car if I bring it back to Van HornThank you Revdex.com for trying to resolve this I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I have purchased used vehicles after purchasing this Kia Sorrento and have received the car fax's with my paper work on all purchases When the sales person showed me the car fax it was missing pages and he would not let me keep it I was never told that this was a buyback or I would of not purchased it Second of all I was also lied to about getting this issue fixed when I had to take it back a year later to another dealer and have the same issue fixed I was under the impression that when I took it in to the dealer the first time on this same issue that they had used my extended warranty on the kia and not the additional warranty that I purchased so I also lost money Even if I kept the car and paid it off there was no way that any dealer would of taken it in as a trade cause of the buyback that was on the carfax If I kept the car I would of had to either junk it or not receive any money toward a new car which I did and now I am paying a higher payment and longer loan Even though I went to another dealer under the same name I still lost money even though they gave me a blue book valve Regards, [redacted]
Thank you for bringing this to our attentionWe have reached out via phone and have been unable to connectPlease give our finance manager Evan White a call at [redacted] so he can assist you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below When I purchased the car from the Sales Person, [redacted] ***, he stated that anything that would happen within days would be coveredThere was no mention of maintenance related items not being coveredHe told me anythingThis was also confirmed by the finance person that signed all of the paperwork with meIt seems that this particular dealership is telling me one thing to reassure my decision to purchase and then not following through when I find things that cause problemsThere is a wobble in the car when driving at freeway speeds and the Ford dealership informed me it was due to the incorrect speed rating on the tiresThe rims are in fact Mustang rims, if they are aftermarket I was unable to find similar ones on sale anywhereI believe they are the 40th anniversary edition package rims, but they are a Hyundai dealership, not a Ford dealership so they may not be as well informedWhether they are aftermarket rims or stock rims they would still need the correct speed rating tires all the way around to avoid shaking and poor handling that could cause a crash during a turn on a slippery surfaceI would call that a safety concernAlso, they did not address the fact that they overcharged me for the Mustang and also use two different valuations: one to get you into the dealership and another to increase their profit Regards, [redacted]
Because my vehicle was not drive able I could not take it an hour and half away from my residenceI feel they should pay for the $repairs that I had to make and my inconvenience speaking with themTheir response is just to save faceThey told me over the phone that they would look at my vehicle, but couldn't promise that it was going to be free of chargeAnd they weren't to concerned about the fact that I wouldn't even be able to get it there to begin with
First and foremost, we'd like to apologize for your experience and want you to know it is not our intent to be dishonest or deceive anyone in regards to our vehicles and the way we conduct businessWe sincerely apologize if anything we may have said or done would lead you to feel otherwiseWhat you have described is unacceptable for our standards, and your sales representative is no longer a member of the Van Horn teamWe strive to provide our guests with top notch service and 100% satisfaction, and we would like to speak further on this matterPlease contact our General Manager, [redacted] He can speak with you regarding your requests and help assist you, so that we may rectify any problems and/or issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The dealer response is not acceptable as it does not address the fact that we were showed a vehicle which included the floor mats, discussed pricing and choose a different color which the dealer had to exchange for with another dealer The lack of floor mats was never identified by the dealer nor was price adjusted.As for a "rant", I take exception to that as we had a terse business conversation from which I walked away as I was getting nowhere and the salesman showed up to join the conversation.The dealer "GM" has my contact information and he can contact me should he choose to discuss resolution in a professional business manner.As for buying more vehicles there, that is my sole decision and this buying experience was not satisfactory Regards, [redacted]
We would invite you to contact our General Manager Adam Voss if you have any questions on the documentation from your purchase. Adam would be able to go through the paperwork with you. He can be reached at (920)924-0000. We also attached the documentation to this response.
Revdex.com: I do not feel comfortable taking my vehicle back to this establishmentEspecially after talking to [redacted] todayI do not like when people try to make excuses over the phone that are not even valid I will find another way to resolve my car's issueI do not want to end up with something else wrong with my car if I bring it back to Van HornThank you Revdex.com for trying to resolve this I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
I would like a phone call from someone in a position of authority over sales staff to explain to me the rationale behind this business practice
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all I have purchased used vehicles after purchasing this Kia Sorrento and have received the car fax's with my paper work on all purchases When the sales person showed me the car fax it was missing pages and he would not let me keep it I was never told that this was a buyback or I would of not purchased it Second of all I was also lied to about getting this issue fixed when I had to take it back a year later to another dealer and have the same issue fixed I was under the impression that when I took it in to the dealer the first time on this same issue that they had used my extended warranty on the kia and not the additional warranty that I purchased so I also lost money Even if I kept the car and paid it off there was no way that any dealer would of taken it in as a trade cause of the buyback that was on the carfax If I kept the car I would of had to either junk it or not receive any money toward a new car which I did and now I am paying a higher payment and longer loan Even though I went to another dealer under the same name I still lost money even though they gave me a blue book valve Regards, [redacted]