Vanderbilt Health

If I could give less stars I would. Heather W filed a false police report on my daughter after being rude and not giving us a proper medical update on my grandchild. Not only that she erronously made a false child abuse claim against my daughter as well. We know that Vanderbilt is one of the DSC hospitals that receive a lot of money for child abuse referrals. We have 4 doctors that refute Vanderbilts claim of abuse. This had to be deliberate. The irreparable harm done to my family can not be put in words. We are currently fighting CPS right now because of his scam.

Being billed by clinic which told me I was referred to the wrong clinic.
I was referred to the trauma clinic by my primary due to an inflamed cyst but on arrival and the resident talking with me for a few minutes his exact words were "there's nothing we can do for you today you were referred to the wrong clinic". Now I'm being billed $175 for this visit. I refuse to pay for a visit that I was only told I was referred to the wrong clinic and nothing was done.

Past due *** on my account that doesn't belong to me. Charging me self pay rate and billing/receiving insurance payments for the same service.
I got my niece *** from the foster system on April 2,2019. I began speech therapy *** Vanderbilt with her on Sept 9 where I was told insurance would not cover the cost and I would need to self pay. On January 9 I asked them to double check that insurance wasn't paying and the assured me it wasn't covered. I had insurance send me a statement and learned that all but 3 visits had been filed and paid by insurance. They were taking my money and the insurance money. In February I thought we had it cleared up only to get a statement with a *** for *** from 12/2018 I was asked to submit legal documentation proving I only had *** since a April so I did. They called me after receiving the documents and told me there was nothing they could do I would need to find the person responsible and have them pay the ***.
My account has a balance now that I need to pay but can't because they *** credit the oldest first which isn't mine but they claim they can't take off my account.

FACILITY FRE CHARGES AS LISTED AS A PHYSICANS FEE ON EOB
Billing a Facility Fee as a Physician Fee for outpatient services not in the hospital. Treatment at Vanderbilt Osher Ctr for Integrative Medicine is billing me like a hospital, as if I were an in patient. Facility Fee is billed for the time I see the doctors. The doctors are not aware of the charge and the charge is 3 to 4 time the dr.s charge for a Facility Fee. This not told to any patient and is only on the EOB's as a Physician Charge. If its a Facility Charge then call it that so the insurance companies know you are charging for equipment you are depreciating on your taxes. This seems like fraud, because you pay for equipment and then depreciate as an expense facility and equipment how can you charge thousands of dollars for the same equipment time and time again, seems very unethical, otherwise a facility fee would jot be listed as a physician fee.

I received surgery at Vanderbilt August 27,2019. I returned for a routine follow-up visit 10/10/2019. Vanderbilt billed me incorrectly for this.
I received surgery at Vanderbilt August 27,2019. I returned for a routine follow-up visit 10/10/2019. Vanderbilt billed me incorrectly for this. This is in what is termed the global post-op follow-up period where, when going back for routine follow-ups within 90 days, patients cannot be legally charged. Yet I continue to receive an 843 dollar bill for this.

I practiced surgery in Tennessee for 30 years. I know the rules of charging for post-op visits, and Vanderbilt is billing me and my insurance improperly. Yet, I cannot get the sclerotic billing department to understand this. There should never have been a charge for this visit.

we have waited 7 full days for the Dr. in charge of the morgue to sign off on our daughter's death cert. Funeral preparations are on hold. INCOMPETENT
Our daughter passed away Aug. 28, 2019 at Vanderbilt Medical Center. Today is September 4th, 2019 and the Doctor in charge of the morgue has neglected to sign off on her death certificate. The Funeral Director has made numerous calls to that Department. We are in considerable distress not being able to proceed with services and burial for our daughter. This is extremely incompetent and cruel. The effect this has had on our family is unbearable and extremely stressful.

My husband receives acupuncture from the *** in Nashville, TN. Acupuncture is his choice to relieve bone and back pain from past spinal fusion and nerve disorder. Sometimes the charge for a visit is $662.00, $542.00 or $691.00. On June 12, 2019 the acupuncture charge was $542.00 and insurance and payments and adjustments were $542.00 leaving no charge to patient. On 8/1/2019 the acupuncture charge was $ 691.00. No payment made and charge to patient is $691.00 for an acupuncture. On 6/18/19 acupuncture charge was $542.00 and payment made was $542.00 with no charge to patient. My question is why is an acupuncture visit so expensive and why are payments made on some visits and the full amount sent to patient to pay on other visits.

GROSSLY Incorrect Billing!!!!
I received *** from the hospital today for $4,733.00!! Yes, you read that correctly. When you look *** the breakdown, it gets MUCH more interesting!!

Here goes:

4/30/2019 *** Scan - Body Scan $4,733.00
4/30/2019 Clinic - General Classification 128.00
4/30/2019 Total $4,861.00
5/05/2019 Insurance - Contractual -4,602.06

Balance Due: $4,733.00

The correct balance due is SUPPOSED to be: 258.94

This amount is CONFIRMED per TWO insurance company EOB's!!!!!!!

Deceptive Billing Practices from One Hundred Oaks.
Ive had 2 MRIs and 2 back procedures at Vanderbilt. All procedures were to be billed via Vanderbilt. My first account *** was payed in full and the second *** was being payed off the same. Account *** SHOULD have been added to my account which was my understanding. Vanderbilt doesnt do that the keep opening new accounts. Not knowing this nor ever explained they turned PART of this account over to a collections agency.
All accounts with Vanderbilt have been payed on time as agreed upon this should have NEVER been turned over to a collection agency.
Furthermore the deceptive practice of opening one account after another does nothing but cause trouble for their...wait for it..CUSTOMER.

I prepaid my daughters account in good faith prior to insurance being applied. Getting runaround trying to get my over payment refunded.
I prepaid my daughters bill, *** account in good faith prior to insurance being applied. Getting runaround trying to get my over payment refunded. Over paid by $128 on January 11, 2019 for a total of $1046.28 after insurance was applied. Guarantor account #***. Have called 4 different times trying to get this refund credited back to my credit card. Was told twice it takes 2 weeks to process. Called again today and said it has not even been submitted. Tired of dealing with something so easy to remedy.

Regular doctor visit billed as emergency doctor visit resulting in copayment of $189.10 instead of $60
Jagdeep Singh saw Dr Liddle on Oct 12, 2008 for billing charges of $260 and insurance reimbursement of $70.90 resulting in patient copayment of $189.10. I called insurance (BCBS of IL) regarding higher doctor visit copayment which for me is $60. The insurance representative told me that Vanderbilt billed this doctor visit as emergency doctor visit resulting in higher copayment for me. The appointment was scheduled weeks in advance.

I have exchanged numerous messages with Vanderbilt billing on myHealth portal provided by Vanderbilt. I cannot seem to get this issue resolved with them. I called their billing department. The person Vanderbilt billing representative on the phone was clueless.

Negligent & Misleading Quote from Hospital prior to elective surgery.
In August 2018, I received elective surgery from the ENT department. The doctor, nurses, and staff involved were exceptional. I cannot speak highly enough of them. However, as competent and transparent they were, the billing & estimating department was a polar opposite.

I am writing to express my dissatisfaction with my experiences with Vanderbilt Hospital billing & estimating. Communication has been negligent, non-transparent, and misleading. Throughout the process, the hospital has failed to uphold ethical and professional standards. In short, I received an estimate prior to the elective surgery and now I am facing bills that are 70% higher (even though surgery went exactly according to plan with no complications). This does not fall within a reasonable margin of error. Below is background.

I received a call from the estimating department on 7.18.18 (***-***-***). She advised the total out of pocket expenses was anticipated to be $2,050. I asked for clarification several times, and it was consistently advised that this was an all-inclusive estimate and there were not any hidden or other costs associated. (Note: the call was recorded by Vanderbilt and was reviewed). After the surgery, my account was charged $3,479.25. The delta between what I was charged and what I was quoted was $1,429.25. This is a 70% delta and the estimate does not fall within a reasonable margin of error and is considered negligent.

It is important to note, that there were no additional or unexpected services provided. The services performed were those anticipated. This was confirmed by Vanderbilt & ***. The difference between the quote and actuals were simply associated with negligence performed while providing the estimate.

The surgery was elective. The estimate was intended for two purposes: 1) to determine if I want to pursue the surgery from a financial standpoint, or postpone/cancel, and 2) decide if I want to pursue surgery at a different hospital. Due to the negligent nature of the estimate provided (off by 70%), it did not uphold either of the purposes, and I as the patient was unable to make an informed decision.
Upon receiving the bill, communication with Vanderbilt Hospital remained strenuous. Several times I (along with my insurance) have been placed on hold for over a half an hour. On 9.12.18 I spoke with *** who worked with *** to research the inconsistency between billing and estimate. They advised that the error was on behalf of insurance who provided bad information. This was incorrect. Upon contacting my insurance, they advised they provided no information, and subsequent calls with Vanderbilt confirmed this. On 9.28.18, I spoke with *** (supervisor) who offered no solutions. From there, I contacted Patient Relations, and after requesting review of the call, they simply apologized for the misinformation offering no solutions (beyond a payment plan, which I already am on).

As mentioned, the process and communication with Vanderbilt Hospital has been abysmal. The misleading and negligent nature of the estimate limited the ability to make an informed decision, and the hospital's communication does not meet minimum standards related to business operations and patient care. Furthermore, such misleading information remains legally questionable (and further tarnishes perception of the medical industry of blindly/unethically charging exorbitant prices).

I did not (and do not) agree to the additional charge of $1,429.25. Requesting credit of this amount ($1,429.25) for reasons outlined above.

Daughter had sports physical March 2018. I was told it would be $50 and insurance would not be billed. I have receipt for $50. Received *** for $125 a few weeks later. Called clinic and was instructed to call billing. I faxed receipt and paperwork. Started receiving bills again in October. Called clinic and billing each time I received a new ***. Faxing receipt and paperwork each time. Went to clinic in person in attempt to resolve on December. Received collection notice 1/3/19.
Product_Or_Service: Sports physical
Account_Number: XXXXXXXXX

I had surgery on March 7, 2018 at Vanderbilt Bone and Joint Surgery Center in Franklin, TN. I received and paid all of my bills associated with the surgery, including a $500+ bill to Vanderbilt Medical Center, in the spring of 2018. After months of having zero balance due to Vanderbilt, I received a bill from Vanderbilt in September 2018 for $8,711.74. This amount far exceeds my max out of pocket through ***/*** of TN (my insurance carrier at the time of all services through Vanderbilt). I called Vanderbilt's billing department and got nowhere. The unhelpful gentleman said my insurance had refused to cover the procedure (that I and *** already had paid), and that I owed the full amount. I asked him to contact my insurance company and he refused. On 9/21/18, I subsequently contacted ***/*** of TN and spoke to *** (sp'). She said that Vanderbilt recently submitted an adjustment to my services, that *** covered the surgery, and that I owed only an additional $547.72. She assured me that the $8.711.42 amount was incorrect. I remained on hold with her while she contacted Vanderbilt's billing department. After speaking with Vanderbilt, she assured me the matter was resolved. Shortly thereafter I received an Explanation of Benefits (EOB) dated September 2018 from *** saying I owed only $547.72.

Yet, on 10/22/18, Vanderbilt hounded me with another bill for $8,711.74. Once again, I called ***. They again assured me I owe only the amount on the EOB of $547.72. Vanderbilt continues to bill me for $8,711.74 from a surgery I had on 3/7/18, despite my and ***'s best effort to remediate the situation. I believe I have already paid Vanderbilt everything I owe them for the surgery. At most, I owe them the $547.72 per the 9/19/18 EOB from ***. Their continued attempt to bill me almost $9k for a surgery covered by insurance is harassment.
Product_Or_Service: Knee Surgery

Awful !

I went to VU Hospital for a bad hangover, reluctantly, at my wife's insistence. BIG Mistake.

TWO days later I was released.

They took full advantage, financially, for a minor ailment and held me against my will to do so.

Never go to this place unless you're on your death bed, and even then, think about it.

On account #XXXXXXXXX & statement # XXXXXXXX I have been doubled billed for $47.00 of the total amount.
$47.00 of the total amount was already paid thru *** office -pay paid *** the time of service. A few week after the office visit I was billed $3.00 not $50.00. Now there is no record of the -pay. I know I paid this *** you cannot get in the eye office without paying it first. *** I was told it would be turned over to collections if I did not pay it I have paid this in full today ($97.00). I *** not going to go back thru bank statement 3 years ago and try to find proof of payment. I really do not think I owe the other $50.00 on the invoice but I *** not sure so it is not in dispute. Vanderbilt can keep the $47.00. It is not worth the hassle. What I want is a letter from Vanderbilt and signed by someone saying that I have "Zero" balance *** of this date.

Repeated billing despite being told that the charge would be removed (recorded conversation).
I have contacted Vanderbilt billing and my insurance (issued by Vanderbilt) 4 times about a bill that I was not supposed to be charged for that is supposed to be covered by my insurance (via a yearly allocation that we are allowed to spend on health costs prior to being billed). On the first and second conversation (recorded here: https://www.***.com/*** ) they confirmed that the charge for $105.07, date of service 04/20/18 was covered and that I was not responsible for the charge. I have continued to receive charges for this despite the hours that I have spent on the phone with them and their statements.

I saw Dr *** on april 30th because I was sent to a neurologist by my ENT. I was set up with *** and I told him about why I was there which was due to contact point headaches from a bone spur and *** laughed at everything I said and told me that contact point headaches weren't real. When I told him that my ENT said that they were and needed him to verify, *** laughed again and said I heard wrong and was mistaken because that was not a real thing and he then put me on a medication for migraines that I told him I already tried but didn't work. When I contacted patient relations about the matter, they took weeks to reply and didn't seem to care. They denied my refund and when I tried to talk to them more about it, they quit answering me. They wanted nothing to do with it. Even when I had proof from a new neurologist that I did in fact have contact point headaches and they were very real.

Vanderbilt has sent me to collections for a bill I do not owe, which they have confirmed I do not owe, but will not get cleared in their system.
I am receiving an $86.53 invoice for a service I received 08/03/17. The service was part of a Woman's Wellness visit & is an "included item". Vanderbilt Customer Service has confirmed this verbally with me (multiple times) & claim they will have it corrected, yet I continue to get collection calls & statements showing it is still owed. I have called NUMEROUS times, spoken to many people, even sat in queue with my insurance rep on the line to speak with Vanderbilt, all to no avail. Every time I call they put me on hold, check with a supervisor, tell me they will "Go to the Top" to get it corrected but that never happens. First call I received from collections I told them the story and to figure out how to fix it but, as expected, that didn't change anything either. I now hang up on them & ignore the statements as it's obvious speaking with anyone at Vanderbilt will not correct the issue. If filing this complaint thru Revdex.com doesn't work I will get a lawyer and file for harassment...all for a stupid $86.53 bill. Vanderbilt has proven themselves incompetent for almost a year now. I even called my Doctor's office, cancelled my annual appt, told them I will never, of my own accord, go to a Vanderbilt facility/Doctor again but that didn't even elicit a call from the doctor. Vanderbilt = big business = you're just another number, and apparently the number they tagged me with is $86.53.

I took my son to *** W for a speech therapy evaluation. When the *** came, I paid for the services in two payments (400 + 250). I have repeatedly received bills from Vanderbilt saying the *** has not been paid. I have contacted the billing department and no resolution has been achieved. Today, I received a notice from a collection agency about the same *** that I paid *** least four months previously. I have contacted the collection agency and disputed the validity of the ***, but this is ridiculous.