Vanderbilt Health

Doctor lied to gain consent for testing and then denied it ever happened despite witnesses. These tests cost hundreds of dollars.
I informed doctor my insurance wouldn't perform certain tests. She left, came back, and told me the tests she ordered were not diagnostic tests. I consented. Then I was billed hundreds of dollars for them. I called to complain and after months of fighting, the hospital has said our conversation never happened and I was responsible for the charges, and that they only perform diagnostic testing. Therefore, the doctor lied to gain consent and then denied she did it despite me having a witness there who confirms my story.

Customer Service failed to notify me of an overpayment twice when I called about my account. Now wanting to take 2 weeks to process refund.
My son had a procedure in February and I have recieved a bill for 761.21 which I payed in full by the end of February. I then received a second bill for 880.86 that has a statement date of 3/29/2018. I then sent in a payment for 693.30 to be applied towards the bill. I called on 4/23/2018 to check for any remaining balance. I was told that I had a zero balance. I again called this morning on 4/25/2018 to confirm the zero balance once again and was told that I did have a zero balance. After looking at my medical paperwork it was discovered that the second bill still had the same charge as the first bill and I discovered that I had overpayed. I called billing again and was told that I did indeed overpay by 757.32 and that they would send the file to their reimbursement group. I was told that it would take 4 to 6 weeks to process. I ended up speaking with a manager (Megan) who stated that the other representatives should have told me of the credit and I requested that the refund be processed quicker. I was told that they would expedite it but would still take two weeks. I don't feel that it should take two weeks to process the refund and return the money that they have had for a period of time now and they didn't take action on their own to correct the problem until I brought it to their attention.

Medical group submitted bill to collection agency 4 days after payment was made
Called and made a payment on medical group bill 1/31/18 and discussed with representative a discrepency between what they were billing and what the the insurance carrier stated they did not receive a bill for. Requested a copy of the Explanation of Benefits they received and what advised they'd would send it. At that time also advised payments would be made regularly until balance was cleared. When a call was received from a collection agency 2/21/18 not even 30 days after payment was made, we contacted the Vanderbilt group and was advised the information was in there where we had made a payment and discussed further payment. She did not know why it was sent to collections.

Errors in the detail billing and being over billed and turned in to a collection agency
On 06/29/2017 I took my daughter *** to the Eye Clinic in the Vanderbilt Childrens Hospital. She was fit with contact lens. They told me my total fee was $400.00 which I paid in full, I have my visa receipt as well as their receipt. I started getting multiple bills from them stating in their detailed billing " Professional Services, Charges $400.00 Insurance Payments 0, Adjustments 0, Patient payments $300.00 Amount due $100.00, which is incorrect as I paid $400.00 then below that details is another detail 8/8/17 contact lens charge $400.00 patient paid $300.00 balance due $100.00. I already paid $400.00. In calling them I have received several different responses, actually they are telling me I should have owed $500.00 but no where on this so called detailed billing does it state this. I paid the $100.00 today as I have excellent credit and do not want any adverse comments on my report. But, I think they have made a mistake and are screwing me over. I have all of my receipts as well as their bills. I *** highly recommend to anyone I know not to go to the Vanderbilt Eye Clinic in the Children's Hospital. This is totally unethical business practices.

Billed $388 for a 15 minute visit with a spine doctor who had zero prognosis for me and never called back with results of x-ray.
Met with Dr. *** at Vanderbilt Spine on 1/4/18 because my back was killing me and my spine was very out of alignment. After 15 minutes all he had done was write a prescription for pain pills and suggest physical therapy. Then I got a *** saying I was being charged $388 for the visit (of which insurance then paid $49.86). I contacted my insurer, ***, and they suggested I pursue why the cost was so high for this visit. Vanderbilt's billing office had zero answers for me. Then I got in touch with Dr. *** nurse, who had zero answers for me as well and then I got bounced around to different departments at Vanderbilt, with no help from anyone.

The *** said it was a 40-minute new patient exam, which is a lie. I wasn't even there 40 minutes if you count the time I spent in the waiting room and getting an X-ray. This cost didn't include the X-ray either.

I'm not surprised now to see all the bad reviews about his practice online. I wish I had read all those first before going in.