Vandergriff Acura

Our records indicate the damage to the dashboard was there from when the car was originally appraisedPlease bring by a copy of the Auto Trader appraisal you have showing the adjustment of $and we will address your concernYou may also call me on my direct line to discuss if that would be easier

We appreciate you taking time to contact us and express your concern through the Revdex.comIt is our understanding this issue arose shortly after taking delivery of your vehicleAfter reviewing the service records from when the vehicle went through our service inspectionThere was no indication of any issue or concern related to the AC unit on the carWe would be happy to share this original information with you showing the initial inspection of the carAll of our vehicles go through the same inspection and if any concerns related to safety or mechanical malfunctions arise, those vehicles are sold off to wholesale auctionsThis process is no secret and we would be happy to walk any of our customers through the process of inspection that all our vehicles go through before being offered to the publicWe have several vehicles currently where the repair costs have determined possible future problems and those will not be offered for saleOur vehicles are sold as in most cases other than power train warranties which cover the internal parts of the engine and transmission or customers may purchase extended service contracts as an option if they so choose.This was brought to my attention today from our management staff that we will participate in the costs of getting your vehicle repaired since this problem occurred shortly after purchasing the carAs mentioned earlier, I would personally be happy to sit down with you and review all the records and make sure everything is resolved to your satisfactionPlease feel free to contact me directly on my office line listed below Respectfully, [redacted]

We appreciate you taking time to contact us through the Revdex.com to share your experience with our service departmentPlease allow us to pull your service repair order and history to determine the diagnosis from our technician when your car was in our shopAfter such review we would be happy to consider your requestPlease allow us until Monday December 21st and we will contact you

Thank you for contacting us through the Revdex.com and sharing your experienceWe work in assisting all our clients to provide the very best financing an individual may qualify forSometimes there are obstacles neither party can overcome due to the circumstancesThe finance companies may also require additional stipulations which we are not aware after the initial qualification for a loanWe would be more than happy to sit down and go over every piece and hopefully find a way to help you get into a newer vehicleIf the requirements from the lender do not meet with your current situation then at least you will know what is needed moving forwardPlease feel free to contact me directlyRespectfully, [redacted] ***

Our assitant service manager has been in contact and as a jester of good will we will refund the our customer is requesting Thank you, [redacted] ***General Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We certainly appreciate you contacting us through the Revdex.com and expressing your concernsWe understand the vehicle was damaged and we did send to DFW collision to have the repairs done properly through a reputable body shopThe work performed was on the driver side only since there was no damage to
the passenger side of the vehicleAs with any insurance claim, the repairs were performed to the part of the vehicle that sustained the damageSince the passenger side headlight assembly is aged, we would be happy to do headlight restoration in order to have in match the new one which was installedI believe we offered a new passenger side headlight part to the client at our net cost of the partVandergriff Acura would be happy to cover the cost of labor to have the new passenger side headlight assembly installedOf course this offer still remains if the client so choosesConcerning the scratch on the mirror and $chargeWe would be more than happy to resolve this for the client as wellPlease feel free to contact us at your convenience

***, Thank you for taking time to visit with me on the phone againI am sorry you have not been able to make it to the dealership based on the circumstances you mentionedI will go ahead and overnight your plates per your request and wait to hear from you on when it’s convenient to
bring your car by to have new key programed, car detailed, and pick up your all weather matts If anything changes please feel free to reach out to myself, *** *** our GSM, or *** *** our pre-owned sales manager Respectfully, John Ellis General Manager/Partner Vandergriff Acura Office: 817-299-www.vandergriffacura.com

Thank you for contacting us through Revdex.com and express your concerns about your vehicleWe strive to ensure our customers receive a truly exceptional experience each time they visitI confirmed our customer service director contacted you and arranged to have your car concierged and returned to you
after repairs were completedAfter reviewing the work order, it looks like we had to mount and balance a new tire and made sure the TPMS sensors were functioning properlyAlso the repairs were covered under warranty so there ended up being zero cost to you as wellWe appreciate your business and please feel free to reach out if any further concerns arise Respectfully,

Thank you for taking time to express your concerns through
the Revdex.com when you visited our dealershipWe strive to ensure all our customers receive
a truly exceptional experience and based on your feedback, you did not share
the same
It was a pressure visiting with you on the
phone the other
day and I am glad we were able to discuss in more detailWe certainly appreciate you taking time to inform us of better ways we can serve our customersIf I can ever be of
service please feel free to contact me directly by phone or email

Thank you for contacting us through the Revdex.comWe appreciate your concerns and have diligently reviewed all documents and the transaction as you mentionedIt seems all compliance rules were followed including signed documents etcDepending on the individual’s circumstances, we work to get the best
loan approval for our customersIf there was a misunderstanding of the process then we certainly will work to accommodate your needsAs requested we have sent out to the credit bureaus and to you, a copy of the letter asking the credit bureaus to take care of the inquiriesMay we also suggest you sending this to them as well to help expedite your request Thank you, *** ***
*** ***
*** ***
***

Complaint: [redacted]
I am rejecting this response because:
This is the same unsatisfactory offer made to me which prompted some hopeful resolution by filing s Revdex.com complaint. Keeping in mind the dealership/employee caused the damage, my vehicle has now been involved in a wreck and the situation has yet to be rectified. As the customer I should not be responsible for the errors they caused.
Regards,
[redacted]

Thank you for contacting us through the Revdex.com and sharing your experience. We work in assisting all our clients to provide the very best financing an individual may qualify for. Sometimes there are obstacles neither party can overcome due to the circumstances. The finance companies may also require...

additional stipulations which we are not aware after the initial qualification for a loan. We would be more than happy to sit down and go over every piece and hopefully find a way to help you get into a newer vehicle. If the requirements from the lender do not meet with your current situation then at least you will know what is needed moving forward. Please feel free to contact me directly. Respectfully,   [redacted]

Mr. [redacted] stated in his response that he would review my claim and contact me by Dec. 21.  Two days have passed with no follow up..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The vehicle was inspected by the dealer representative prior to the written offer of $11,500.  The engine light was noted. A thermastat indicated.  My personal damage can not be resolved with this offer now because the vehicle has been sold. And a deduction of over $1,000 was lost when the dashboard damage was added to the Auto Trader quote.  I will only accept a monetary resolve of $500 which is only half of my loss.

Our assitant service manager has been in contact and as a jester of good will we will refund the 275.00 our customer is requesting.  Thank you, [redacted]General Manager

Thank you for taking time to reach out to us through the
Revdex.com. We certainly appreciate your concerns and letting us know about your
experience. At the time, we were a buying center through Auto Trader Trade in
Market Place which is where we received the request to possibly purchase...

the
vehicle you own.
Trade In Market Place will agree to guarantee certain values
as long as the condition, equipment, and other disclosures which the customer
checks are completed accurately as stated when you go on line. Trade in Market
Place team did not agree with the condition after inspecting the car.  The car appeared to have certain mechanical
concerns such as check engine lights and an overheating issue according to the
lights on the dash.
You mentioned a concern with the speaker in your car. We
would be happy to physically look at the damage you mentioned and determine
what can be done to repair.
Please feel free contact me directly.

We appreciate you taking time to contact us through the Revdex.com
to share your experience with our service department. Please allow us to pull
your service repair order and history to determine the diagnosis from our
technician when your car was in our shop. After such review we would be happy
to...

consider your request. Please allow us until Monday December 21st
and we will contact you.

Our records
indicate the damage to the dashboard was there from when the car was originally
appraised. Please bring by a copy of the Auto Trader appraisal you have showing
the adjustment of $1000.00 and we will address your concern. You may also call
me on my direct line to discuss if that would be easier.