Vandergriff Acura

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We appreciate you taking time to contact us and express your concern through the Revdex.com. It is our understanding this issue arose shortly after taking delivery of your vehicle. After reviewing the service records from when the vehicle went through our service inspection. There was...

no indication of any issue or concern related to the AC unit on the car. We would be happy to share this original information with you showing the initial inspection of the car. All of our vehicles go through the same inspection and if any concerns related to safety or mechanical malfunctions arise, those vehicles are sold off to wholesale auctions. This process is no secret and we would be happy to walk any of our customers through the process of inspection that all our vehicles go through before being offered to the public. We have several vehicles currently where the repair costs have determined possible future problems and those will not be offered for sale. Our vehicles are sold as-is as in most cases other than power train warranties which cover the internal parts of the engine and transmission or customers may purchase extended service contracts as an option if they so choose.This was brought to my attention today from our management staff that we will participate in the costs of getting your vehicle repaired since this problem occurred shortly after purchasing the car. As mentioned earlier, I would personally be happy to sit down with you and review all the records and make sure everything is resolved to your satisfaction. Please feel free to contact me directly on my office line listed below.
Respectfully,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

We certainly appreciate you taking time to contact us through the Revdex.com. As always, it is important that our customers receive an exceptional buying and service experience when visiting our dealership. After reviewing your deal, it seems the purchase of your Lexus took place almost two years ago in...

December of 2015. We have a process and form to ensure our customers receive anything promised after the purchase of any new or pre-owned vehicle. The only one in your file stated “nothing owed” and I am wondering if you have a copy stating something different.  It is called a WE-OWE form which also states items need to be redeemed within 30 days of the date on the form. In order to assist in getting you a key, we would be happy to have one made at our cost for you which would substantially save you money. If this is something you would like our assistance on please feel free to reach out to me directly. As a reminder, if you have any documentation stating we owe you a key I will still honor even though it has been almost two years. Respectfully, [redacted]General Manager/PartnerVandergriff Acura [redacted]