Vanguard Healthcare Products, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The business has responded, please read below.Hi ***
We have been trying to contact you in regards to your orderWe apologize for the inconvenience,
and we are going to refund your order, but you never replied back to our initial email
Regards,***

Recently we experienced a technical problem with our customer services email system where some emails were being sent to the spam folder and not forwarded properlyWe have since rectified this problemWe are reaching out to this customer and offering to ship the order immediately or offer a full
refund

Wanted to return productnumber disconnected and addresses can not be found
These guys are con artist and certainly do not want to honor the money back guarantee
it would not be so bad if the product really worked
I give them an F as well

The business has responded, please read below.
Hi ***,
I sincerely apologize for the inconvenienceRecently, we made a change from our old customer service software to our new customer support email (***)As a result, some emails still were being
sent to ***, and they were not being redirected properlyWe apologize for this technical issue
In regards to your order, we share a fulfillment center with many different productsRecently, we have seen an influx of our customers receiving the wrong productsOne of the products that also occupies this warehouse in PurNail.
We will refund your order immediately for the full amountOnce again we apologize for any inconvenience this may have been to you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I did use/write on the help/*** on occasions without a reply
Sincerely,
*** ***

The business has responded Please read below:Here is our email correspondence with *** ***
As you can seeWe shipped his order immediately and the customer was angry that we could not pull his after it had shippedWe responded the same day and
gave him clear instructions on how he could return his order for a refund.
Hi ***,
Thank you for contacting PurNail Customer Support
Unfortunately, your order was processed for shipping last night and the shipment went out before receiving your emails.
Once your order has been received, you can return your order for a full refundI apologize for the inconvenience.
If you have any other questions or concerns, please don't hesitate to ask
Regards,
***
*** ***
*** * *** ***

At this time, I have been contacted directly by Vanguard Healthcare Products regarding complaint ID [redacted], however my complaint has NOT been resolved because:...


[Your Answer Here]  The only response I received from a representative of Vanguard Healthcare Products (someone named [redacted]) was a question by email asking me if my issue had been resolved?  My response was, "You know very well that the issue has not been resolved!"  Vanguard received the product they sent me on May **, back unopened when I returned iton June *.  They received it back on June *, and therefore they have both the product back and my $179.95 which they refuse to re-credit my credit card.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding Vanguard Healthcare Products has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Charm Pros regarding complaint ID [redacted].Sincerely,[redacted]

[redacted]s method of contacting us for customer support was not done through the proper channels. The phone number that he had contacted was disconnected sometime ago, but directs people to use our email address ([redacted]) for assistance. 
[redacted] also called the Order...

taking number for customer support, but they can assist people in these matters either, and direct them to the email address previously mentioned. When we finally became aware of [redacted]s problem, we worked to try and resolve the issue. The money has since been refunded to his account, and we feel the issue has been resolved. 
We have since taken further precautions to make sure that new customers do not have similar issues and are directed to the proper customer support channels.

Revdex.com:At this time, my complaint, ID [redacted] regarding Vanguard-healthcare-products has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].However, I made my purchase through [redacted]. I escalated my complaint to a claim. I have received...

reimbursement.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  After several vague emails I instructed the business to process a refund and received a reply that my order would be processed immediately.  Hopefully, they do mean the refund will be processed immediately.
Thank you for your assistance.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

Revdex.com:At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].Sincerely,[redacted]