Vanguard Healthcare Products, Inc.

The business has responded.  Please see below:
In regards to Complaint [redacted], we are deeply and sincerely sorry that [redacted] is dissatisfied with our product, NailClenZ, and has...

had a poor experience with it. However, we will be defending ourselves against the complaint filed by [redacted], as we feel it prudent to make the Revdex.com aware that her complaint is dishonest and is misrepresenting the order she is using as the basis of her complaint. [redacted]’s order was incredibly difficult to track down in our system archives, as she used three different variations of her name throughout the duration of time we have record of her as one of our customers. The names she has used are [redacted], which appears on her official Revdex.com complaint, Candace Reed, which appears in our customer support email archives, and [redacted]., which is the name under which she ordered our product. For simplicity’s sake, I will refer to her hereafter as [redacted] to ensure that our defense and dispute of her complaint is coherent, cohesive, and readily understandable. To begin, I will quote the complaint that [redacted] filed with the Revdex.com on October *, 2015, verbatim and in full: “I ordered this company’s anti-fungal nail treatment earlier this year, 2015. The cost for three bottles was $106.00 plus change. ($99+tax) Used for 6 months without success. I e-mailed them asking for a refund at the listed [redacted] and [redacted]. I was called back and told that the refund was within the first thirty days of use only. Give Me A Break! Nails do not grow out that fast. Success and noticeable improvement did not show within 30 days. The company’s website advertising does not state 30 day results. 8 of my toenails are fungal. Removal did not help, even with the use of OTC creams. This product did not help when used as directed for 6 months. I am on a limited income and $106.00 is a lot of my monthly income.” (sic) In an email sent to our customer support team that same day, she stated the following: “I, carol reed, ordered and used your product over a 6 month period this year, 2015. The 3 bottles cost me $99.00 + tax($106.00 and change). It did not help to reduce or prevent fungus nails from re-occurring where the nail previously was manually removed by me. The nails became easier to cut, but even though I continued to treat the nail bed with your product after the nail was removed, it grew back fungal. I do not have any product to mail back to you. In desperation I used it to the last drop. You may also see in your records that I attempted to re-order your product. When I denied joining your automatic refill list my order was canceled and card reimbursed. I am on a limited income, and $106.00 is a lot of money to me. Could you please refund my money? Please e-mail me about the refund. I am sure you can refund to my pay pal account or my debit card. I don't remember how I paid. Thank you so much.” (sic) The way that [redacted] has presented her complaint is misleading and false, as our records of her transaction with us (order ID #[redacted]) unanimously disprove her statements and the details therein. As I have previously stated, [redacted]’s order (#[redacted]) was very difficult to find in our system to corroborate with her Revdex.com complaint; this is because she ordered our NailClenZ product, but emailed the customer support team for a different product of ours, PurNail; she also references PurNail in her Revdex.com complaint, as quoted above. These products, though they were formulated to treat the same condition (onychomycosis, or nail fungus) are not the same and have different websites, marketing, packaging, customer support teams, and return periods. [redacted]’s order, #[redacted], was for a three-pack of NailClenZ, and cost her $99.90 plus tax and shipping, which totaled $106.85. She claims in her complaint that “the company’s website does not state 30 day results”, which is true--we do not promise results in 30 days. However, we do clearly state that NailClenZ has a 30 day return policy, which appears on the bottom of the NailClenZ official site’s main pages and also here: [redacted] When she ordered NailClenZ, she agreed to the terms stated on the website’s return policy page, which specifies a 30 day return period. Regarding [redacted]’s October 2 email, she requested a refund for the full amount of her purchase, order #[redacted]. Our digital shopping cart records, which we can provide screenshots for, clearly and explicitly state that she was refunded, in full, including her cost of shipping, for the total amount of $106.85, on September **, 2015. As such, because she has already been refunded for more than the amount she requested in her complaint as her desired settlement, we will not be amenable to settling with her for $106.00. She already has her desired settlement, and had the funds returned to her accounts weeks before she emailed [redacted], which was not the proper support team to reach out to in the first place, and filed her Revdex.com complaint. Our digital shopping cart also shows that [redacted] is falsifying when her order was placed on her Revdex.com complaint. Note how she does not use a date when referring to her original order in both the body of her complaint and her October * email--this is because she claims to have had NailClenz for six months prior to seeking a refund from us (February *, 2015 according to her complaint background), when our first and only record of her placing an order with us is on September **, 2015, mere days before she received both her order in the mail and was refunded. Further, in her October * email to [redacted], [redacted] claims to have attempted to subscribe to a renewal system for NailClenZ for automatic replacement shipments on a regular basis. We do not offer such a service for any of our products. We charge each time a new order is placed with us, including those placed by returning customers, as we do not have a desire to offer subscription or automatic renewal services for our products. We are concerned by the nature of this dispute, as [redacted] appears to be attempting to mislead and “double dip” from us by filing a complaint with the Revdex.com. In an effort to resolve this matter quickly, honestly, and cooperatively, I can and will provide screenshots of our websites, [redacted]’s October * email, her order in our digital shopping cart for NailClenZ, among other documentation or resources that the Revdex.com may find beneficial in the ruling of this dispute.

Review: I went to [redacted]. (Vanguard Consumer Products, Inc.).

Their website showed 3 pictures of stages of toe nail fungus; mild w/1 bottle of treatment, moderate w/3 bottles of treatment & severe w/5 bottles of treatment. It also stated 100% Satisfaction Guaranteed, no questions asked. If you don't see results in 60 days, you'll get your money back.

My toes weren't as bad as depicted in the mild picture, but I decided to get the moderate for extra treatment plus you pay for 2 bottles & get 1 free.

After a month & a half I realized, my toe nails don't grow that fast, so of coarse I didn't see any results. I then called customer service on 5/**/15, they took my msg. & told me that the sales dept. would call me back.

I waited 6 days & nothing, so 5/**/15 I called back & spoke with another customer service representative who again took my msg. & told me that the sales dept. would call me back. Again nothing, so 5/**/15 I e-mailed them & nothing again.

So on 5/**/15 I e-mailed them & asked why they won't respond to my inquires. I also added, that it would be my last communication & that they were behaving like this could be a scam, just like so many other scams on the internet.

I also said I would contact my bank & file a claim against them, which I did that day.Desired Settlement: They tricked me & I'm sure others by their non actions, & false claims. I would like to see them change their business practices.

Consumer

Response:

At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].Sincerely,[redacted]

Review: I returned the product for full refund as guarantee.Desired Settlement: I would like my full refund as promised $107.00 I sent it back certified mail. They have received the product over six weeks ago.

Consumer

Response:

At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered three bottles of Purnail on Friday ** June. I have not received my product. I payed via [redacted].

I contacted Customer Service on Monday * July and Tuesday * July. Both days I was told that shipping would call me back. I left a phone number. I have not received a call back.Desired Settlement: Please refund my money. I no longer desire your product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on 5/**/14 in the amount of $179.95 which was deducted from my account on 5/**/14. I have never received the product and even after 5 attempts through Purnail.com's site and 3 telephone calls I have received no response as to why I never received the order I placed 34 days ago. When I email using the contact us link on the site I never receive any response. When I call I am told they are solely in sales but will let the customer service department know and have someone call me back. But the first thing I am told on the phone is that I should email customer service. I have never had any company completely ignore my inquiries like this. The product also has a 60 day guarantee, 34 days of which have passed without me having the product. I feel as though the company is scamming people as I do not think I could possibly be the only consumer having this issue. I would greatly appreciate your assistance in this matter.

Again, my order was placed on 5/**/14 online. The order number is [redacted] and the total amount I have been charged is $179.95.Desired Settlement: Since the company was not able to process my order I would like a complete refund of the $179.95 charge to my credit card.

Business

Response:

Recently we experienced a technical problem with our customer services email system where some emails were being sent to the spam folder and not forwarded properly. We have since rectified this problem. We are reaching out to this customer and offering to ship the order immediately or offer a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After several vague emails I instructed the business to process a refund and received a reply that my order would be processed immediately. Hopefully, they do mean the refund will be processed immediately.

Thank you for your assistance.

Sincerely,

Review: I made a return to Charm Pros as instructed by web site. It's been almost a month since they received my return (Tracking Number: [redacted]) via [redacted]. I've written twice for confirmation that they received my return and for complete refund. I paid $100 plus shipping and handling. All I want is my refund since I returned as instructed. If they would acknowledge me and refund my money I would be greatful. Thank you in advance for any help given.[redacted]Desired Settlement: I would like my $100 as advertised if returned.

Consumer

Response:

At this time, I have not been contacted by Charm Pros regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered on bottle of NailClenZ on Friday ** October. Two weeks later and I have not received my product.

My e-mails requesting a status update are unanswered.

I called the toll-free number. It is the place where they take my money. They refused to provide me with a phone number to customer service. They told me to e-mail my complaint. Well I tried thatDesired Settlement: Refund my money. I order through [redacted]. I have started a dispute with them.

Consumer

Response:

At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].However, I made my purchase through [redacted]. I escalated my complaint to a claim. I have received reimbursement.Sincerely,[redacted]

Review: I placed an order for a two pack of purnail. Yet I received and was billed for 2 orders.

The phone number is invalid, the 2nd number is voice mail, which has not returned my call as yet.

I want to know how to reach this business to discuss

Why I was sent/billed for two orders, when I only ordered one! The solution to this problem refund my money and I will return he product.Desired Settlement: Return my call so I can discuss how to get a refund!

Business

Response:

The business has responded, please read below.

Hi [redacted]

We have been trying to contact you in regards to your order. We apologize for the inconvenience, and we are going to refund your order, but you never replied back to our initial email.

Regards,

Review: I purchased PurNail from the Official Site on line. the price quoted was in Australian dollars and I presumed the order would be dispatched from Australia. Vanguard Healthcare NY debited my [redacted] card on January [redacted] and was dispatched on January [redacted] only after I raised my concern with my bank as I had heard nothing from this company and they had debited the cost in US$, They have since provided a [redacted] Tracking number as [redacted], The Priority Mail International parcel has been from one US State to another ending up in Canada and labelled as Return To Sender as does not meet Canadian Customs requirements, Why on earth is this going via Canada ?.

I am unable to Contact Vanguard by Phone or email nor their so called official PurNail site.Desired Settlement: I really need the product I purchased. As such can the forward the goods to me or credit my [redacted] account in full for the debited cost of US$159.90.

Many thanks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed two orders for purnail on May [redacted] 2014. I have not received these orders.

They were paid for through Paypal. Order ID. [redacted] for $66.90 & OrderID. [redacted] for$59.95

I have been frustrated at every level in my efforts to consullt with them.

The phone number given on the order sheet does not work---(###-###-####)-- it states that "due to telephone facility problems this number is not available at this time"

This has been the case for the last 2 weeks as far as I know. I have tried on 3 occasions to gain help through the phone number for ordering the product but am told they cannot help. I have contacted twice by the on line help service & once by e-mail. No reply has been obtained to any of these.

There is a 60day money-back guarantee which I requested in my last e-mail.Desired Settlement: I would like my money back as the preferred option.

Immediate dispatch of the product would be acceptable if it was guaranteed.

Thank you in anticipation for your help.

Business

Response:

[redacted]s method of contacting us for customer support was not done through the proper channels. The phone number that he had contacted was disconnected sometime ago, but directs people to use our email address ([redacted]) for assistance.

[redacted] also called the Order taking number for customer support, but they can assist people in these matters either, and direct them to the email address previously mentioned. When we finally became aware of [redacted]s problem, we worked to try and resolve the issue. The money has since been refunded to his account, and we feel the issue has been resolved.

We have since taken further precautions to make sure that new customers do not have similar issues and are directed to the proper customer support channels.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I did use/write on the help/[redacted] on 2 occasions without a reply.

Sincerely,

Review: I ordered from [redacted] on 7/*/15 and received an order confirmation. On 7/*/15 they charged my credit card $124.75 ($119.95 for product and $4.80 for shipping). On or about 7/** I contacted the company through their website to the effect that I did not have an email regarding shipping nor did I have the product. I had no response. On about 7/** I called the 888 number listed at the website but was told that number was only for ordering, not to discuss orders already in progress. Again I emailed through the web site asking when my product would be shipped. On 7/** I received an email back from "Jane" saying that "shipping has been slightly delayed due to an internal error at our fulfillment center" and she could give me no time frame for the shipping or the delivery. I responded that I wanted to cancel the order and receive a full refund. Jane responded that she had no additional information. I replied AGAIN that I wanted to cancel and receive a full refund. On 7/** I received and email from the company saying that a fund in the amount of $119.95 was being processed and a second email from "Jane" to the same effect. I replied that I was not being credited the FULL amount - that I was not getting back the $4.80. "Jane" responded "Our policy is to retain the shipping charge as a restocking fee for refunded orders". My contention was that the product was NEVER shipped, NEVER received and I should not have to pay a "restocking" fee. On 7/** my credit card did receive the refund of $119.95. I am seeking to be refunded the additional $4.80.Desired Settlement: A credit to my credit card for the $4.80.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 3 bottles of Purnail from Vanguard via an online purchase on 6/**/2014 (order #[redacted]). $119.95 was debited from my checking account with [redacted] on 6/**/2014. I have yet to receive the bottles I ordered. I have used the [redacted]s "contact us" feature twice since then regarding the status of my order with no response. I also attempted to call them today, 7/**/2014, at ###-###-#### (this is the number that was indicated on the order confirmation email I received on 6/**). This phone number is not in service.Desired Settlement: I am still interested in receiving the product but apparently they are out of business based on their lack of response to my electronic communications as well as their phone number being out of service. Therefore, a refund is desired.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Regarding invoice no. with Pur Nail, [redacted], ordered on 6/**/2014, I cancelled the order the very next morning, yet was told, "sorry,order already shipped".

I then told I would not accept it, if it was delivered and then I immediately cancelled my credit card charge!

Yet, they continue to harass me, sending another e-mail this morning, saying shipment is on it's way.

I replied, saying, "If it comes I will not accept the order"

I have spent a lot of time dealing with this company and would like this clarified!

Thank you, [redacted]Desired Settlement: To be left alone and for the [redacted] to be notified!

Business

Response:

The business has responded. Please read below:

Here is our email correspondence with [redacted].

As you can see. We shipped his order immediately and the customer was angry that we could not pull his after it had shipped. We responded the same day and gave him clear instructions on how he could return his order for a refund.

Hi [redacted],

Thank you for contacting PurNail Customer Support.

Unfortunately, your order was processed for shipping last night and the shipment went out before receiving your emails.

Once your order has been received, you can return your order for a full refund. I apologize for the inconvenience.

If you have any other questions or concerns, please don't hesitate to ask.

Regards,

Review: First of all here is the website: [redacted]

I orderded Purnail over the internet because the advertisement says on web page..... "We're so confident

PurNail™ will work for you, we give you our solemn promise: If you don't start seeing results in 60 days, we'll refund your purchase. No questions asked"..... They also say...... "100% Satisfaction Guaranteed ".... on the front web page.

My condition has actally started to get worse using the product so I emailed them for a refund and they responded that it was over 60 days so they wouldn't provide my money back. I told them the web page the web page said "in" 60 days not before 60 days; and 100% satisfaction guaranteed means they will stand behind their product.Desired Settlement: All I'm asking is they live up to their advertisement of 100 satisfaction gauranteed, so a refund of my investment of $59.95 would settle this complaint.

Thank You!

Consumer

Response:

At this time, I have not been contacted by Vanguard-healthcare-products regarding complaint ID [redacted].Sincerely,[redacted]

Review: Vanguard Healthcare Products of [redacted] ignore my several requests (email, letter, phone calls) to refund $179.95 to my credit card for a Purnail nail solution which I did not even open. I returned it within a week and insured it for $180.00 with an enclosed letter explaining why I changed my mind about trying the product. I returned it on June *, 2014 and have USPS verification that it was received by the merchant in [redacted] on June *, 2014. What must I do to get them to refund my money? Thank you.Desired Settlement: I want to see $179.95 refunded to my credit card. Thank you

Consumer

Response:

At this time, I have been contacted directly by Vanguard Healthcare Products regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here] The only response I received from a representative of Vanguard Healthcare Products (someone named [redacted]) was a question by email asking me if my issue had been resolved? My response was, "You know very well that the issue has not been resolved!" Vanguard received the product they sent me on May **, back unopened when I returned iton June *. They received it back on June *, and therefore they have both the product back and my $179.95 which they refuse to re-credit my credit card.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Vanguard Healthcare Products has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I placed an order for PurNail product over the internet on 6/**/15. The order including shipping cost $124.00. My card was charged on 6/**/2015 and has since been paid. I have made 6 phone calls and 4 emails requesting when I would receive my product. I received an email stating they had problems in their fulfillment center and be patient. ON 7/** Ann S[redacted] emailed me and stated all problems were fixed and orders were being shipped. I emailed her on 8/** and told her I had not received my order what happened. Since then I have spoken to 3 people who can only take orders and will not refund my money. Ann S[redacted] has not retuned my email nor has Jane the other lady I corresponded with.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Vanguard-healthcare-products has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Purnails is a scam. Close the website. Danger! Danger! Don't give in to their ad. They only take your money (NO PRODUCT RECEIVED, NO CONTACT NUMBER, NO RESPONSE ON EMAIL)

Wanted to return product. number disconnected and addresses can not be found

These guys are con artist and certainly do not want to honor the money back guarantee.

it would not be so bad if the product really worked.

I give them an F as well.

Review: I ordered this company's anti-fungal nail treatment earlier this year, 2015. The cost for three bottles was $106.00 plus change. ($99+tax) Used for 6 months without success. I e-mailed them asking for a refund at the listed [redacted] and [redacted]. I was called back and told that the refund was within the first 30 days of use only. Give Me A Break! Nails do not grow out that fast. Success and noticeable improvement did not show within 30 days. The company's website advertising does not state 30 day results. 8 of my toenails are fungal. Removal did not help, even with the use of OTC creams. This product did not help when used as directed for 6 months. I am on a limited income and $106.00 is a lot of my monthly income.Desired Settlement: A refund would be desirable.

Business

Response:

The business has responded. Please see below:In regards to Complaint [redacted], we are deeply and sincerely sorry that [redacted] is dissatisfied with our product, NailClenZ, and has had a poor experience with it. However, we will be defending ourselves against the complaint filed by [redacted], as we feel it prudent to make the Revdex.com aware that her complaint is dishonest and is misrepresenting the order she is using as the basis of her complaint. [redacted]’s order was incredibly difficult to track down in our system archives, as she used three different variations of her name throughout the duration of time we have record of her as one of our customers. The names she has used are [redacted], which appears on her official Revdex.com complaint, Candace Reed, which appears in our customer support email archives, and [redacted]., which is the name under which she ordered our product. For simplicity’s sake, I will refer to her hereafter as [redacted] to ensure that our defense and dispute of her complaint is coherent, cohesive, and readily understandable. To begin, I will quote the complaint that [redacted] filed with the Revdex.com on October *, 2015, verbatim and in full: “I ordered this company’s anti-fungal nail treatment earlier this year, 2015. The cost for three bottles was $106.00 plus change. ($99+tax) Used for 6 months without success. I e-mailed them asking for a refund at the listed [redacted] and [redacted]. I was called back and told that the refund was within the first thirty days of use only. Give Me A Break! Nails do not grow out that fast. Success and noticeable improvement did not show within 30 days. The company’s website advertising does not state 30 day results. 8 of my toenails are fungal. Removal did not help, even with the use of OTC creams. This product did not help when used as directed for 6 months. I am on a limited income and $106.00 is a lot of my monthly income.” (sic) In an email sent to our customer support team that same day, she stated the following: “I, carol reed, ordered and used your product over a 6 month period this year, 2015. The 3 bottles cost me $99.00 + tax($106.00 and change). It did not help to reduce or prevent fungus nails from re-occurring where the nail previously was manually removed by me. The nails became easier to cut, but even though I continued to treat the nail bed with your product after the nail was removed, it grew back fungal. I do not have any product to mail back to you. In desperation I used it to the last drop. You may also see in your records that I attempted to re-order your product. When I denied joining your automatic refill list my order was canceled and card reimbursed. I am on a limited income, and $106.00 is a lot of money to me. Could you please refund my money? Please e-mail me about the refund. I am sure you can refund to my pay pal account or my debit card. I don't remember how I paid. Thank you so much.” (sic) The way that [redacted] has presented her complaint is misleading and false, as our records of her transaction with us (order ID #[redacted]) unanimously disprove her statements and the details therein. As I have previously stated, [redacted]’s order (#[redacted]) was very difficult to find in our system to corroborate with her Revdex.com complaint; this is because she ordered our NailClenZ product, but emailed the customer support team for a different product of ours, PurNail; she also references PurNail in her Revdex.com complaint, as quoted above. These products, though they were formulated to treat the same condition (onychomycosis, or nail fungus) are not the same and have different websites, marketing, packaging, customer support teams, and return periods. [redacted]’s order, #[redacted], was for a three-pack of NailClenZ, and cost her $99.90 plus tax and shipping, which totaled $106.85. She claims in her complaint that “the company’s website does not state 30 day results”, which is true--we do not promise results in 30 days. However, we do clearly state that NailClenZ has a 30 day return policy, which appears on the bottom of the NailClenZ official site’s main pages and also here: [redacted] When she ordered NailClenZ, she agreed to the terms stated on the website’s return policy page, which specifies a 30 day return period. Regarding [redacted]’s October 2 email, she requested a refund for the full amount of her purchase, order #[redacted]. Our digital shopping cart records, which we can provide screenshots for, clearly and explicitly state that she was refunded, in full, including her cost of shipping, for the total amount of $106.85, on September **, 2015. As such, because she has already been refunded for more than the amount she requested in her complaint as her desired settlement, we will not be amenable to settling with her for $106.00. She already has her desired settlement, and had the funds returned to her accounts weeks before she emailed [redacted], which was not the proper support team to reach out to in the first place, and filed her Revdex.com complaint. Our digital shopping cart also shows that [redacted] is falsifying when her order was placed on her Revdex.com complaint. Note how she does not use a date when referring to her original order in both the body of her complaint and her October * email--this is because she claims to have had NailClenz for six months prior to seeking a refund from us (February *, 2015 according to her complaint background), when our first and only record of her placing an order with us is on September **, 2015, mere days before she received both her order in the mail and was refunded. Further, in her October * email to [redacted], [redacted] claims to have attempted to subscribe to a renewal system for NailClenZ for automatic replacement shipments on a regular basis. We do not offer such a service for any of our products. We charge each time a new order is placed with us, including those placed by returning customers, as we do not have a desire to offer subscription or automatic renewal services for our products. We are concerned by the nature of this dispute, as [redacted] appears to be attempting to mislead and “double dip” from us by filing a complaint with the Revdex.com. In an effort to resolve this matter quickly, honestly, and cooperatively, I can and will provide screenshots of our websites, [redacted]’s October * email, her order in our digital shopping cart for NailClenZ, among other documentation or resources that the Revdex.com may find beneficial in the ruling of this dispute.

Review: a friend of mine recommended a cologne to me (pherlure) so I [redacted] it and a list of websites popped up. I went to [redacted] and reviewed a list of colognes I naturally chose the #1 pick "Edge Up" I [redacted] that checked the list and went to [redacted] there I clicked on the order now because the web page looks legitimate and I wanted to try the stuff. so I ordered a bottle and received a confirmation email or customer receipt for purchase from "[redacted]" [redacted] the email gave order information; Merchant: CharmPros Description: Charm Pros OrderId [redacted] Invoice Number: [redacted] Date/Time: **-Aug-2014 7:09:02 PDT Transaction ID: [redacted] later I received another email from Charm Pros thanking me for my order with shipping info and a discount coupon. three days later I received a package from [redacted] consumer products adress [redacted] the product I received was not cologne but pur nail fungus remover..\so I went to my email to contact them for the exchange of the products.Thank you again for your order. If you have any questions, please do not hesitate to contact us using the information below. If you contact us regarding this order, please quote your Order ID # [redacted]Charm Pros[redacted] when I tried the email it was non existant like the phone number. so I went back to the website [redacted] and looked for contact info. I found:[redacted]Contact: [redacted] that was non existent as well I then went to my bank account to see and make sure my money was still there and I investigated the transactionit read; 08/**/2014 CHARM PROS ###-###-#### NY US Description: Debit: Signature purchase from [redacted] CHARM PROS ###-###-#### [redacted] I called that number and talked with an individual from new york who mentioned others had called him with the same problemDesired Settlement: I paid 119.90 and wish to receive a full refund. and those responsible for all the fraudulent activity should be brought to justice

Business

Response:

The business has responded, please read below.

Hi [redacted],

I sincerely apologize for the inconvenience. Recently, we made a change from our old customer service software to our new customer support email ([redacted]). As a result, some emails still were being sent to [redacted], and they were not being redirected properly. We apologize for this technical issue.

In regards to your order, we share a fulfillment center with many different products. Recently, we have seen an influx of our customers receiving the wrong products. One of the products that also occupies this warehouse in PurNail.

We will refund your order immediately for the full amount. Once again we apologize for any inconvenience this may have been to you.

Regards,