Vape N Smoke

We understand, Please make sure the tank and coil are not over-tightened as this will cause it to leakThe VG/PG ratio of the juice also plays a part

Complaint: [redacted] I am rejecting this response because: in regard to order # [redacted] I have not received my shipment after days of payment I am in canada and the item was shipped to germany then malta (i am in canada)it coud be another month before the item comes back to company the company wants to charge shipping and restocking fee for item I did not receive and refuses to issue my refund immediatelytheir exact responce "We'll send you an email when we receive your items back and we will see what we can do for you then." Sincerely, [redacted] ***

We have already resolved this issue

You did respond that you received the product via a help desk ticketSee response , | Nov 15, 9:AM well crisis averted.the package was finally delivered yesterday to my mom's house which isthe address that I used for shipping.I will expect a refund for the priority shipping charges since theitem was ordered on 11/05/and delivered on 11/14/which is morethan day priority shipping You also filed a chargeback against us stating that you did not receive the product which is untrue because you stated on the 15th that you did receive the product The priority shipping times are not even guaranteed by USPSSee this directly from the postal service website https://www.usps.com/priority-mail/map/

Revdex.com: It's not exactly what should be done but I think it's somewhat lazy to not want send a equally priced item of my choiceThey said it is because of inventory controlWhatever that is, it doesn't make any senseI will have to accept a replacement of the same thing then resale the item on my own for it to work out as it shouldThe business has lost a customer over this.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

***,We do apologize but you did select the Mod kit which does not include the tankYou would have needed to select full kit to get the tankI have added some pics from the siteThe full kits price is $Not $which you were chargedWe have not stolen or lied to youhttps://vapenw.com/g-hpriv-tc-220w-mod-by-smok will show you what you selected and got what you paid for

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe business did the right thing and issued a full refund after I submitted my original complaint.Sincerely, [redacted]

Again we do understand your frustration I unfortunately have no control over the postal service and do need to receive the package back

Attached you will see our return policy, Where returned packages will either be charged a 20% restocking fee or a shipping fee to reship. ***Attachment redacted by BBB [redacted]

Complaint: [redacted] I am rejecting this response because: they can say merchandise has been shipped but do not have to guarantee a customer receives it. They could ship requesting signature for merchandise over $100 or ship with enough insurance to cover lost merchandise.Sincerely, [redacted]

Complaint: ***I am rejecting this response because: the package was not received within business days as we had paid for daypriority shipping I want a refund on the shippong charges Their policy is theirs and they can amend it and issue me a refund.
Sincerely,*** ***

Attached is our delivery shipping infoOnce we hand the package off to the postal service it is up to them to make deliveryWe ship to the address provided via an automated systemOnce an package shows delivered there is not a lot we can do as per our policy
***SUPPORTING DOCUMENTS REDACTED BY
Revdex.com***

Complaint: ***I am rejecting this response because: This is in no way an apology or explanationWhy would I purchase and pay for the kit? Pay an extra ~$for something that doesn't have a battery??? I have attached the before
complaint and after complaint of the "kits" availableNO Where does it say anything about no batteries on the first one which is the one on the left (nor the option to buy one that would make me think different)No where does it say that a difference between the regular size and mini is that the mini doesn't come with a battery (since the larger one has a battery built into it). I have more paperwork regarding thisI haven't submitted my "review" yet because I would like to see how this is rectified on your endI obviously can't return it at this point and was told if I were to return it in the first place I would be charged 20% restocking and not my shipping costsTherefore where is my functioning battery?Sincerely,*** ***

Complaint: ***I am rejecting this response because: As previously explained the juice and/or assembly is not the issueYou state it
could be a leaking tank and/or defective coil, both of which came with the unit I purchased from youFurthermore I find your "Day Return" policy to be advertising and purposefully misleading
I am still seeking a complete refund of the order and return at your expense
Sincerely,*** ***

From the pictures provided to us the damage to the coils appear to have happened during transport

We do apologize that you are unable to attach a videoWe do require documentation for proof of defective item

The Description states Mod KitAnd the bottom of the page states what is in a mod kitAlso the Title of the product states Mod Kit for $You paid $for a Mod kit and we sent you a Mod kit

We do not warrant tanks except for the HOUR DOA policy that is listed on our websiteI am attaching a copy of the page

Complaint: ***I am rejecting this response because:order # *** Why is it necessary to make me wait until the package come back until you do something about it, as I stated earlier the package was meant for a birthday present in two days is it fair business practice to make me pay a restocking fee and shipping fee items that I did not receive? you are selling many defective items with a very heavily worded refund policyin regards to order # *** After receiving two older tanks (AND PAYING THE PRICE OF THE NEWER MODEL)presented in a misleading way I offered to buy two new tanks if you would just pay for shippingSincerely,*** ***

We understand, Please make sure the tank and coil are not over-tightened as this will cause it to leak. The VG/PG ratio of the juice also plays a part.