Vape N Smoke

Revdex.com: It's not exactly what should be done but I think it's somewhat lazy to not want send a equally priced item of my choice. They said it is...

because of inventory control. Whatever that is, it doesn't make any sense. I will have to accept a replacement of the same thing then resale the item on my own for it to work out as it should. The business has lost a customer over this.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We do apologize that you thought a battery was included. It was not on the bottom of our website there is a disclaimer that says we are not responsible for typos. We do understand your frustration. The additional money you paid for was for was to have a tank to go with the unit. The unit does function it just requires a battery. We check all information on our website very carefully.  However, an occasional error may occur, or manufacturers might update information we are unaware of.  We reserve the right to correct inaccurate information and are not responsible for typographical errors

We put signature and additional insurance on packages $200 or more. Also there was insurance on the package but once the unit says delivered USPS will deny the claim.

Our return policy is located in store and have attached it for you
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

If you want to send it in we can exchange it for a new version of the same unit. OR we can offer you a store credit for what was paid.

[redacted],We do apologize but you did select the Mod kit which does not include the tank. You would have needed to select full kit to get the tank. I have added some pics from the site. The full kits price is $90.99 Not $69.99 which you were charged. We have not stolen or lied to...

you. https://vapenw.com/g-hpriv-tc-220w-mod-by-smok will show you what you selected and got what you paid for.

Complaint: [redacted]
I am rejecting this response because:My receipt says smok g-priv 220 mod/kit + tfv8 big baby. When I paid for the order said the same thing extra was on batteries.
Sincerely,
[redacted]

None of these types of kits are sold with batteries.

You did respond that you received the product via a help desk ticket. See response 
 
, |   Nov 15, 2016 9:06 AM
 
well crisis averted.the package was finally delivered yesterday to my mom's house which isthe address that I used for shipping.I will expect a refund...

for the priority shipping charges since theitem was ordered on 11/05/16 and delivered on 11/14/16 which is morethan 2 day priority shipping.
 
You also filed a chargeback against us stating that you did not receive the product which is untrue because you stated on the 15th that you did receive 
the product. 
The priority shipping times are not even guaranteed by USPS. See this directly from the postal service website https://www.usps.com/priority-mail/map/

2 day shipping is not Guaranteed. You paid for Priority shipping and that is how it was sent. The only type of shipping Guaranteed is Priority Express and we do not offer it.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: they can say merchandise has been shipped but do not have to guarantee a customer receives it. They could ship requesting signature for merchandise over $100 or ship with enough insurance to cover lost merchandise.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: in regard to order # [redacted] I have not...

received my shipment after 15 days of payment I am in canada and the item was shipped to germany then malta (i am in canada)it coud be another month before the item comes back to company the company wants
to charge shipping and restocking fee for item I did not receive and refuses to issue my refund immediately. their exact responce "We'll send you an email when we receive your items back and we will see what we can do for you then." 
Sincerely,[redacted]

We have already resolved this issue.

Again we do understand your frustration.  I unfortunately have no control over the postal service and do need to receive the package back.

Complaint: [redacted]
I am rejecting this response because:
Look at description 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business did the right thing and issued a full refund after I submitted my original complaint.Sincerely, [redacted]

Attached you will see our return policy, Where returned packages will either be charged a 20% restocking fee or a shipping fee to reship. 
 
[redacted]Attachment redacted by Revdex.com[redacted]